fastenal quality policy manual - shipserv...• custom chain sling fabrication & inspection...

of 8 January 20, 2012

This document was printed on 2/2/2012 and was current at that time. Please check current revisions to avoid using obsolete copies.

Based out of Winona, MN since 1967, Fastenal is a distributor of fasteners and industrial/construction supplies. We

have over 2,500+ store/branch locations, 15 regional distribution centers and are located in all 50 U.S. states as well as

in Canada, Mexico, Puerto Rico, Singapore, Malaysia, China, Europe, Dominican Republic and South America.

Fastenal has over 15,000+ employees and is a publicly held company. (NASDAQ:FAST)

Quality

Policy

Manual



Quality Policy Fastenal Company’s quality policy statement is "Growth Through Customer Service". We will strive to provide a

quality product in a timely manner to meet or exceed the requirements and expectations of our customers.

We will achieve this by the following quality objectives:

• Aligning internal systems and processes

• Pursuing continual improvement

• Maintaining a "quality is everyone's responsibility" conviction

Cultural Values

• Monitoring and working with our suppliers

• Providing appropriate training

• Maintaining a constancy of purpose



Product Lines

Fasteners Power Transmission & Motors Electrical Lifting & Rigging

• Bolts

• Screws

• Sockets

• Rod

• Hardware

• Set Screws

• Nuts

• Pins

• Washers

• Nails

• Anchors

• Riveting & Self

Clinching Products • Strut, Clamps and

Hangers • Retaining Rings and

Clips • Weld Fasteners • Thread Repair • Security Fasteners

• Conduit

• Lighting

• Electrical Tools

• Plugs, Receptacles, &

Connectors

• Electrical Wire &

Accessories

• Terminals & Wire

Connectors

• Cable Ties

• Fuses & Breakers

• Enclosures

• Data, Voice & Video

Components

• Industrial Controls

• Power cords

• Chain & Sprockets

• Belts, Pulleys &

Sheaves

• Un-mounted Bearings

• Shims & Shim Stock

• Mounted Bearings

• Bushings

• Collars, Couplings &

Components

• Linear Motion

• General Purpose

Motors

• Grease Fitting

Products

• Grease Guns &

Accessories

• HVAC Motors

• Motor Accessories

• Bearing Packers

• Definite Purpose

Motors

• Rigging Hooks &

Attachments

• Eye Bolts & Eye

Nuts

• Slings &

Accessories

• Hoists, Lever Tools

& Cable Pullers

• Lifting Hooks &

Attachments

• Cable

• Chain

• Cranes & Trolleys

• Winches

• Rope

• Lifting Beams &

Clamps

• Snaps

• S-Hooks

• Jacks

• Magnetic & Pallet

Lifters

• Festoon Kits

• Pipe Lifters

• Hitch Pins & Clips

• Identification Tags

Cutting Tools & Metalworking Safety Plumbing Welding

• Drill Bits

• Reamers

• Taps & Accessories

• End Mills, Shell

Mills, & Milling

Cutters

• Drill Bushings &

Die Springs

• Tooling

Components

• Countersinks &

Center Drills

• Collets, Chucks &

Accessories

• Annular Cutter Products

• Band Saw Blades & Coil

Stock

• Inserts & Tool Bits

• Router Bits

• Protective Garments

• Hand Protection

• Eye Protection

• Fall Protection

• Foot Protection

• Head Protection

• Respirators

• Facility Identification

• Spill Containment

• First Aid &

Emergency Products

• Matting

• Hearing Protection

• Confined Space

Equipment

• Fire Protection

• Safety Storage

Cabinets & Containers

• Traffic Control

Products

• Locking & Tagging

• Ergonomics

• Hydration Products

Jobsite

Communications &

Security

• Key Center

Components

•

• Fittings

• Flanges, Gaskets &

Materials

• Restroom & Plumbing

Fixtures

• Valves & Valve

Accessories

• Pipe Equipment

Pipe & Pipe

Accessories

• Tubing

• Push-to-Connect Fittings

• Hose & Hose Products

• Drain Cleaning &

Accessories

• Plumbing Pumps &

Equipment

• Safety Clothing &

Equipment

• Gas Apparatus

Welding Helmets &

Eye Protection

• Welding Rods &

Wire

• Soldering Products

•

• Consumables

• Welding Tools &

Support Components

• Welding Cable

• Welding Machines

•

Material Handling, Storage & Packaging Hydraulics & Pneumatics Metals, Materials & Fabrication Equipment Janitorial

• Storage Equipment

• Casters & Wheels

• Material Moving

• Tape

• Ladders & Work

Accessing

Equipment

• Packaging Products

• Workbenches &

Work Tables

• Leg Levelers, Vibration

Pads, Tube Ends, &

Caps

• Drum & drum Handling

Equipment

• Fittings

• Push-to-Connect

Fittings

• Hose & Hose

Products

• Flow Control

• Clamps & Collars

• Pumps & Accessories

• Flanges, Gaskets &

Rings

• Tubing

• Actuators & Cylinders

• Crimping Machines

• Bars

• Sheet Stock Material

• Extruded T-Slot &

Accessories

• Fabrication

Machinery &

Equipment

• Precision Ground Flat

Stock

• Wire Coils & Spools

• Drill Rod

• Tubes & Tubing

• Balls

• Industrial Flooring

Products

• Angles

• Foils

• Blanks

• Cleaning Products

• Receptacles &

Liners

• Cleaning

Equipment

• Wiping Products

Brooms, Brushes &

Dust Pans

• Cleaning Hardware

• Restroom Care

• Mops & Mopping

Equipment

• Foodservice

Disposables

• Squeegees & Window

Cleaning Equipment

Tools & Equipment Abrasives Chemicals & Paints Office Products & Furniture

• Hand Tools

• Power Tool

Accessories

• Repair &

Replacement Parts

• Precision

Measuring Tools

• Air Tools &

Accessories

• Corded Power

Tools

• Cordless Power

Tools

• Measuring,

Leveling, Testing &

Inspection

• Clamping & Holding

• Powder Actuated

Systems

• Hand Tool Storage

• Flashlights & Batteries

• Landscaping Tools &

Outdoor Equipment

• Power Equipment

• Jobsite Preparation &

Coverings

•

• Coated & Non-Woven

Abrasives

• Brushes & Deburring

Products

• Bonded Abrasives

• Carbine Burr

Products Files

• Abrasive Accessories

• Sand Blasting

Equipment

• Production Abrasives

• Buffing & Polishing

Products

• Paints, Marking &

Accessories

• Lubricants,

Penetrants, &

Corrosion Inhibitors

• Adhesives

• Silicones, Caulks &

Sealants

Automotive

Application Chemicals

• Cleaners, Degreasers

& Electrical Cleaners

• Grease

• Metalworking & Welding

Chemicals

• Floor & Surface Care

Chemicals

• Threadlocking Chemicals

• Repair Chemicals

• Insect & Weed Killing

Chemicals

• HVAC Chemicals

• PVC Pipe Chemicals

• Office Supplies

• Tables & Chairs

• Desks &

Accessories

• Office Chairs

• Filing Cabinets

• Bookcases

• Computer Stands

• Mail Sorters

• Coat Hooks & Racks

• Moving Products

•

Fleet & Automotive HVAC •

• Air Line Products

• Electrical Products

• Towing & Cargo

Control

• Shop Equipment

• Wheel End Products

•

• Dock Equipment

• Standard

Replacement Parts

• Fleet Filters &

Accessories

•

• Air Treatment

• Ventilation

• HVAC Test

Instruments

• HVAC Controls

• Heating Equipment

•

• A/C Refrigeration

• HVAL Tools

• Valves & Accessories



Services

Custom Packaging

From kitted parts with custom labeling to complete "install and

assembly" kits.

• Logos, barcodes, and text can be printed directly on bags

• Customer-supplied parts, instruction sheets, etc. can be added

to any kit

• Every kit is weight verified to ensure accuracy

Inventory Management

Providing just the right amount of inventory, when and

where you need it to minimize your total costs.

• Dock-to-Dock

• Bin/Production Line Stock

• Point-of-Use Vending

• In-Plant Location

• Jobsite Integration

FAST Solutions

Allow you to immediately reduce product consumption,

on-hand inventory, and administration costs, while

providing new insight into usage and spending -- perfect

for lean environments and affordable for any sized

business.

• Low Program Costs/Cost Savings Opportunities

• A Turnkey Solution

• Flexible Web Reporting

• Easy Installation and Operation

Process Mapping

Our inventory management specialists will work with your

personnel to map how product flows through your current

system and identify areas where operational costs can be

reduced or eliminated.

• Define: the current state of your process

• Measure: collected data

• Analyze: the process to identify waste

• Improve: Discuss potential improvement opportunities and

begin implementation

• Control: Create an environment that promotes sustainability

and continuous improvement

Product Sourcing

Put our global sourcing, QA, procurement, and logistics

strength to work for you

• Access to Quality Off-Shore Manufacturers

• Supply Chain Transparency

• Cost Savings

• Risk Reduction

• Turn-Key Importing

A2LA Accreditation Calibration & Lab Testing

Dimensional, mechanical, and chemical analysis;

calibration of testing/measuring equipment.

• In-house testing for Fastenal products,

• Providing customers with complete mechanical and

chemical fastener analysis.

• Testing conducted to internationally recognized

standards (including ASTM, SAE, ASME, ISO, and DIN)

as well as customer required specifications

Fastenal Engineering & Design Support

Our engineers can answer your technical fastener questions,

provide application testing and training, and help you optimize

fastener usage during production.

• Technical Questions About Fasteners

• Bolted Joint Design Analysis

• Fastener Failure Analysis

• Application-Specific Testing

• On-Site Fastener Trainings

• Product and Process Analysis

Custom Manufacturing

We make the unavailable part available -- from short

run specials to high-volume cold headed fasteners

• Bolts - Screws - Studs

• Socket or Slotted Head Cap Screws & Engineers

Studs

• Nuts

• Washers

• Custom Machined Parts

• Cold Headed Parts

Metals, Alloys & Materials Services

Metals, alloys, and materials cut to length with no

minimums

• Order what you need, with no minimums

• Maintain local inventory to anticipate your demand, to

free up storage space and cash

• Deliver material where/when needed

• Carbon Steel, Alloy Steel, Stainless Steel, Aluminum,

Brass & Copper Alloy, Plastic and Exotic Material

Tool & Cutter Grinding

Complete re-sharpening of end mills, step mills, reamers, and

other H.S.S. and carbide cutting tools

• Reduce cutting tool costs

• Utilizes latest CNC and manual equipment from

manufacturers such as ANCA, Strausak and Hybco

• Sharpen your cutting tools to like-new condition

• Manufacture specialized tooling, including step drills and

made-to-print cutters.

• Trained/skilled machinists

Industrial Services

• Custom Chain Sling Fabrication & Inspection

Standard or custom fabricated chain slings to fit your specific needs. Inspection and

Re-certification services are also available to meet OSHA requirements.

• Cut-to-Length Metal, Chain, & Cable

Save time, space, and money by ordering what you need, when you need it.

• Hose Fabrication

Our factory authorized service centers can produce virtually any length, type, or quantity.

• Tool & Hoist Repair & Certification

Factory authorized service, fast lead times, and convenient pick-up and delivery.

• Third Party Logistics

Fastenal is a licensed common carrier that can provide Less-Than-Truckload service

in specific lanes at extremely competitive rates.

• Weld-to-Length Band Saws

Weld-to-length blades worked to your precise specs and delivered to your location.



Fastenal Quality Management System Executive Approval This quality manual titled “Fastenal Company Quality Policy Manual” is reviewed and approved by Fastenal

Company’s executive management members and the Quality Assurance department; who are ultimately

responsible for the implementation, maintenance and annual review of the Fastenal Company Quality Management

System.

January 20, 2012

Cory Jansen Date:

Executive Vice President/Operations

January 20, 2012

Christopher Williamson Date:

Director of Quality and Engineering

Scope This manual describes the ISO 9001:2008 registered Quality Management System of Fastenal Company. The manual is

applicable to all areas and functions of the locations listed below. Because Fastenal’s ISO registration is a multi-location

certificate, the scope for each location remains the same.

Locations

Atlanta Distribution Center (AHUB)

6445 Fulton Industrial Blvd.

Atlanta, GA 30336 USA

Fastenal Company (CORP)

2001 Theurer Blvd.

Winona, MN 55987 USA

Denton Distribution Center (DHUB)

3833 Airport Rd.

Denton, TX 76207 USA

FASTCO Shanghai Trading Co., Ltd.

(FASTCO)

Tong Da Chuang Ye, TianShan Road,

Lane 600 Bldg. One, 7th Fl. Ste. 703

Shanghai, 200051 CHINA

Fastenal Cold Heading (FCH)

5800 Industrial Ave.

Loves Park, IL 61111 USA

Fastenal Germany GmbH (FRGE)

Waidplatzstrasse 10 Teningen, 99

79331 DEU GERMANY

Modesto Distribution Center and

Manufacturing (HHUB)

4025 Finch Rd.

Modesto, CA 95357 USA

Indianapolis Distribution Center and

Manufacturing (IHUB)

5851 Guion Rd.

Indianapolis, IN 46254 USA

Fastenal Malaysia (JOMY) and

Manufacturing

No 16, Jalan Mega 1/7, Taman

PerindustrianNusa Cemerlang

Nusajaya, Johor, 79200 MALAYSIA

Lakewood Distribution Center (KHUB)

9725 47th Ave. SW Bldg. 20 Ste A.

Lakewood, WA 98499 USA

Edmonton Distribution Center (LHUB)

19020 111th Ave.

Edmonton, AB T5S 0B6 CANADA

Fastenal Manufacturing (MFG)

1801 Theurer Blvd.


Kansas City Distribution Center (MHUB)

9911 Woodend Rd.

Edwardsville, KS 66111 USA\

Fastenal Europe B.V. (ND02)

Bunsenstraat3 Dordrecht, 99 3316 GC

NETHERLANDS

Winston-Salem Distribution Center

(NHUB)

4110 Premier Dr.

High Point, NC 27265 USA

Akron Distribution Center (OHUB)

940 W. WilbethRd.

Akron, OH 44314 USA

Product Support Center (PSC)

4730 Service Dr.


Houston Distribution Center and

Manufacturing (RHUB)

7730 Pinemont Rd.

Houston, TX 77040 USA

FASTCO Shanghai Trading Co., Ltd.

(SHCH)

Building C8, Jinxi Park, No. 100-108

Jinxi Road, Songjiang Industrial Zone

Shanghai, 201613 CHINA

Scranton Distribution Center (SHUB)

1225 Mid Valley Dr.

Jessup, PA 18434 USA

Fastenal Singapore Pte. Ltd. (SISG)

10 Pandan Crescent, #05-02 UE Tech

Park Singapore 128466 SINGAPORE

Fastenal Hungary Kft (SZHU)

Farkasvermi utca 87 Szekesfehervar,

99 8000 HUNGARY

Fastenal Tianjin (TJCH)

#8 XingwangRd. Wuging Development

Tianjin, 99 300384 CHINA

Salt Lake City Distribution Center

(UHUB)

1871 South 4800 West

Salt Lake city, UT 84104 USA

Ontario Distribution Center (VHUB)

860 Trillium Dr.

Kitchener, ON N2R 1K4 CANADA

Fastenal Company Industrial Services

(WINO)

15 Prairie Island Rd N.


Winona Distribution Center (WINO)

2001 Theurer Blvd.


Apodaca Distribution Center (YHUB)

Carr. A Miguel Aleman KM 14.2, P.I.

alianza b-4, la Encarnation,

Apodaca, NL, 66633 MEXICO



Processes at Each Location

Process A

HU

B

CO

RP

DH

UB

FA

ST

CO

FC

H

FR

GE

HH

UB

IHU

B

JOM

Y

KH

UB

LH

UB

MF

G

MH

UB

ND

02

NH

UB

OH

UB

PS

C

RH

UB

SH

CH

SH

UB

SIS

G

SZ

HU

TJC

H

UH

UB

VH

UB

WIN

O

YH

UB

National

Procurement (Purchasing –

Contract Review)

I X I X X X I I X I I X I X I I X I X I X X X I I I I

Customer

Supplied

Product X X X X X X X X X X X X X X X X X X X X X X X X

Cycle Count X X X X X X X X X X X X X X X X X X X X X X X X

Shipping UPS, FedEx,

Freighted Stores,

Parcel

X X X X X X X X X X X X X X X X X X X X X X X X X

Document and

Data Control I X I X I I I I I I I X I I I I I I I I I I I I I I I

Employee

Training X X X X X X X X X X X X X X X X X X X X X X X X X X X

Handling

Exceptions X X X X X X X X X X X X X X X

Preventative

Maintenance X I X X X X X X X X X X X X X X X X X

Night Shipping X X X X X X X X X X X X X X X X

Non-

Conforming

Product X X X X X X X X X X X X X X X X X X X X X X X X X X X

Calibration I X I I I I I I I I I I I I I I I I I I I I I I I I I

Internal Audits I X I X I I I I I I I I I I I I I I I I I I I I I I I

Supplier Audits

X

X

Packaging

X X X X

X X X X X

X X

Custom

Packaging X X X X

X X X X X

X

Plating **

X X X X X X

X X X X X X X X X X X

X X

Product

Handling X X X X X X X X X X X X X X X X X X X X X X X X

Receiving X X X X X X X X X X X X X X X X X X X X X X X X

Sortation X X X X X X X X X X X X X X X

Stock Pulling X X X I X X I X X X X I X X X I X I I I X X X X

Manufacturing

X X X X X

X

X

X

X

Tool Repair X X X X

X X

X

X

Tool Repair (Hoists)

X X

X

X

Band Saw

Blade Welding

X X

X

X

X

Hose

Fabrication

X X

X

X

Chain Sling

X X X X

X X

X

X

Material

Cutting (Light MFG)

X X

X X X X X

X

Tie Wire

Assembly

X

X = Process In Place I = Indirectly Used * Corporate Purchasing exists at FASTCO, FCH and PSC.

** Product is sent to an approved plating company/sub-contractor. There is not an actual plating process for Fastenal.

Industrial Services are located at: AHUB, DHUB, HHUB, IHUB, KHUB, MHUB, NHUB, SHUB, WINO



Quality Management System Process

Management

Responsibility

Resource

Management

Product

Realization

Measurement,

Analysis &

Improvement

ProductINPUT

OUTPUT

Requirements

Satisfaction

Information FlowValue-adding activities

ISO 9001:2008 & Fastenal’s Quality Management System 4 Quality Management System 4.1 General Requirements

• Quality Policy Manual, Statement & Objectives

• Supplier Approval Process and

• Approved Supplier’s List (ASL)

• QMS Process Flow Chart

• Internal Audits/Procedure

• Management Review

• Corrective Action Plans (CAP)

• Preventative Action Plans (PAP)

• Document & Record Control

4.2.1 Documentation Requirements • Quality Policy Manual

• Procedures/Work Instructions

• Quality Policy Statement

• Quality Objectives

• Document Control Procedure

• Record Control Procedure

4.2.2 Quality Manual • Quality Policy Manual



• Scope of the QMS

• QMS Process Flow Chart

• Department/Process Procedures & Work

Instructions

4.2.3 Control of Documents • Document Control Procedure & Work Instructions

• Quality Document Logs (QDL)

• Document Master/Revision Lists

• Documents of External Origin Procedure & Work

Instructions

• Document Control Coordinators

• Document Change Notifications (Email)

4.2.4 Control of Records • Record Control Procedure & Work Instructions • Record Matrices • Restricted Access to Records

5 Management Responsibility 5.1 Management Commitment

• Quality Policy Manual

• Management Reviews

• Fastnet (Intranet)

• Monthly & Quarterly Internal Newsletters



5.2 Customer Focus • Quality Policy Manual


• Customer Satisfaction Surveys

• Corrective Action Plans (CAP)

• Customer Discrepancy and Complaint Procedure

• Customer Supplied Product Procedure

5.3 Quality Policy • Quality Policy Manual • Quality Policy Statement • Quality Objectives

5.4 Planning • Quality Policy Statement

• Preventative Action Plans & Continuous Improvements


• Customer Discrepancy & Complaint Procedure

• Preventative Action Plan (PAP) Procedure

• Management Review Meeting



5.5 Responsibility, Authority and Communication • Organization Charts • Management Review Meeting • Appointment of the Director of Quality &

Engineering as the QMS Representative

5.6 Management Review • Management Review Meeting • Management Review Agenda & Record Form • Goals/Action Items/Continuous Improvements

6 Resource Management 6.1 Provision of Resources

• Management Review Meeting

• Sales Forecasts

• Employee/Manpower Review Meetings

• Preventative Action & System Improvement

Plans


• Continuous Improvements

6.2 Human Resources • Fastenal School of Business (FSB)

• Employee Performance Audits/Reviews

• On-the-job Training

• Training Tests/Quizzes

• Training Records/Matrices

• External Training Courses – Continuous Education

6.3 Infrastructure

• Computer System Back-Up Policy/Servers

• Disaster Recovery Plan

• Facilities Maintenance

• Equipment Maintenance

• IS/IT Departments

• Fleet/Traffic Department

6.4 Work Environment • 5S Program • Kaizen /Lean Events (MFG) • Controlled Temperature/Humidity (Lab)

7 Product Realization 7.1 Planning of Product Realization

• Contract Review



• Utilization of our A2LA Accredited Laboratory

• New & Existing Supplier Testing Policy (Random

Product Testing)

• Job/Work Order Process (MFG)


• Equipment Maintenance

• Fastenal Product Standards (FPS)

7.2 Customer Related Processes • Contract Review

• Purchasing Procedures & Work Instructions

• Supplier Inspection


• Utilization of FASTCO

• Job/Work Order Process (MFG)

7.3 Design and Development

Fastenal is exempt from Design and Development. Applicable quality system procedures and work instructions will be developed if this were ever to become a requirement.

Fastenal supplies product purchased or manufactured per customer specific requirements or nationally recognized/consensus standards.

7.4 Purchasing • Contract Review

• Purchasing Procedures & Work Instructions

• Supplier Approval Process

• Supplier Audits

• Supplier Quarterly Reviews

• Laboratory Testing

• Approved Supplier’s List (ASL)

• Supplier Receiving/Inspection


• Non-Conforming Parts System


• Material Test Reports (MTR’s)

7.5 Production and Service Provision • Calibration Procedures & Work Instructions

• Job/Work Order Process

• Inspection Policy (MFG)

• Training Records

• Non-Conforming Procedures & Work Instructions

• Records Matrix

• Control Number/Purchase Order Numbers/Part

Number Traceability

• Measuring Equipment

• Customer Discrepancy & Compliant Procedure

• Customer Supplied Product Procedure

• Preservation of Product

• 5S Program

• Facilities & Equipment Maintenance


7.6 Control of Monitoring and Measuring Devices • Utilization of our A2LA Accredited Laboratory and

Laboratory Manual

• Certified Weights (Various Dist Centers)

• Calibrated Measuring Scales

• Calibration Procedures & Work Instructions

• Calibration Certificates/Records

8 Measurement, Analysis and Improvement 8.1 General

• Preventative Action Plan Procedure (PAP)

• Daily Performance Audits (Dist Centers)

• GRR Studies (Lab)


Instructions


• Internal & External Audits

8.2 Monitoring and Measurement • Customer Discrepancy & Complaint Procedure


• Internal Audit Procedure & Audit Schedule

• Inspection Policy (MFG)


(Inspections)


Instructions

• Control Plans (PPAP)


• Corrective Action Plan Procedures (CAP)

8.3 Control of Non-Conforming Product • Non-Conforming Procedures & Work Instructions

• Corrective Action Plan Procedure (CAP)

• Product Recall Procedure & Work Instructions

• Record Matrices



8.4 Analysis of Data • Management Review Agenda & Record

• Hub Snapshot Report/Scorecards


• Material Test Reports (MTR)

• Laboratory Test Reports

• Internal and External Audit Reports

8.5 Improvement • Management Review Agenda & Record


• Non-Conforming Procedures & Work Instructions


• Corrective Action Plan Procedures (CAP)


• Customer Discrepancy/Complaint Procedure

• Supplier Corrective Action Request Procedure

(SCAR)

• Internal & External Audit Reports