School of Foundation Studies

Course Outlines

FB 1021 Introduction to Management

September 2013

TABLE OF CONTENT

i. Introduction to the course leader

ii. Course Syllabus (MQA)

iii. Lecture Schedule by week

iv. Tutorial Schedule by Week

v. Specimen Examination Paper

vi. Warning on Plagiarism, syndication & Cheating

WELCOME

I, Munusamy I.A. am the course leader for FB1021 – Introduction to Management. It’s my pleasure being with you for this semester and hoping that, all of you give your best in learning this interesting course. Looking forward to meet you all.

Contact

Name of lecturer: Munusamy I.A

Consultation: A 217 Admin Building

06 8502338 Ext 249

munusam@nilai.edu.my

Learning Objectives

This course is to help student to develop the basic understanding of essentials of management and the complex nature of organization. This course aims to help students to understand and internalize the concepts and principles of management so the students can use these concepts and principles in order to successfully apply in an organization.

Learning Outcomes

Upon successful completion of this module, the student should be able to:

Understand the role of a manager in an organization. Know the major functions of management. Realize the importance to an organization of setting goals and planning to

achieve these. Describe the fundamentals of management decision making. Describe how managers can provide leadership and motivation to

organization members.

ASSESSMENTS:Subject to amendments as required:

1.1 Continuous Assessments:i. Mid Term Test 20%ii. Class tests 20%iii. Group Assignment 10%iv. Assignment 10%

60%

1.2 Final Examination:i. Section A – Multiple Choice Questionsii. Section B – Short Answer Questionsiii. Section C – Long Essay Questions 40%

100%

Text Books:

Compulsory Reading:

Ricky W.Griffin Management – Principles and Practices, South Western Cengage Learning, 11th Edition, 2013

Kinicki / Williams , Management, McGraw Hill 4th Edition, 2009

Additional Reading:

Robert N. Lusier, Management Fundamentals – Concepts, Applicants, Skill Development, 3rd Edition, Thomson South Western, 2006

Ronald j Ebert & Ricky W. Griffin, Business Essentials, 5th Edition, Prentice Hall, 2005

Lecture Schedule:

Semester Study Plan

Week1 -Introduction to Management course and familiarization

-The nature of Management-The Management process (Planning, Organizing, Leading and Controlling)

2 -Managerial Roles, Key management skills-Management job types-vertical dimension, hierarchical, differences

-Among hierarchy levels3 -Development of Management Theory I

-Classical-Human Behavior

4 -Development of Management Theory II-Management Science-Systems-Contingency

5

6

7

8

9

10

11

12

-Business Environment:-Internal Factors-External Factors-How organizations manage these environmental elements attempt to influence environments?

-Types of Business Organizations-Possible forms of business ownerships-Methods of owning existing businesses-Advantages and disadvantages of the various business ownership

-Management Functions: Planning

-Organizing Nature of organization structure

-Leading Motivating, influencing staff etc.

-Controlling Control as a management process, types of control and managerial approaches to implementing controls

-Managerial Decision Making and Problem Solving- The nature of managerial decision making- Managers as decision makers- Steps in an effective decision making process- Overcoming barriers to effective decision making -Group decision making

-Communication within Organization -Types of communication-Basic components of communication process-Communication skills-Barriers to communications-Communications channels

13 -Functional Department of an Organization II-The function of Marketing Department-The function of Accounting & Financial Management

14 -Examination Week

Weekly Tutorial Schedules:

Week Plan Learning Outcomes Reading

2 What are the three management skills? Do all managers need these skills? What are the four functions of management? Do all managers perform all four functions?

The importance of management, the three management skills, the existence of managerial roles.

Chapter 1

3 What are the three management roles? Do all managers perform all three roles?

- -

Group Assignment 1Interview the manager at any level of a local company. Identify that manager’s job according to level and area. Show how planning, organizing, directing, and controlling are part of this person’s job. Inquire about the manager’s education and work experience. Which management skills are most important for this manager’s job?4 Explain the types of

theories. State the major similarities and differences between the classical and behavioral theorist. Conduct comparative studies.

Learn the importance of theories. Learn the major similarities and differences between the classical and behavioral theorist.

Chapter 1

Practice Exam Question 1

5 Explain the internal The five internal factors and Chapter 2

environment factors. Describe how the external environmental factors can affect the internal business environment.

how they affect a business. The nine internal factors and how they affect a business environment.

6 State 3 types of business ownership. What can be the possible reasons to go for limited Company instead of sole proprietorship or partnership? What are the advantages and disadvantages of partnerships and limited company?

Learn the types of business ownership and their characteristics.

-

Group Assignment 2Interview the owner-manager of a sole proprietorship or a general partnership. What characteristics of that business form lead to the owner to choose it? Does she or he ever contemplate changing the form of the business?

7 State the differences among the three strategic levels: corporate, business, and functional level. Explain the reason for conducting a company situation analysis.

Learn the process of planning, goals, mission, objectives and etc. Porter’s company situation analysis.

Chapter 5

Practice Exam Question 2

8 Explain the differences between a flat organization and a tall organization. Discuss the difference between formal and informal authority and centralized and decentralized authority.

Learn to differentiate between flat and tall organization. Learn the difference between a formal and informal authority.

Chapter 6

Mid Term Test

9 State the differences among trait. Behavioral and situation leadership theorists. Discuss the major similarity and difference between two dimensional leadership grid

Learn the differences among trait, behavior and situational leadership theorists. Learn major similarity and difference between two dimensional leadership.

Chapter 13

10 List the four stages of the systems process and describe the type of control used at each stage.

Learn four stages of control systems.

Chapter 14

11 List the six steps in decision making. Explain the relationship among objectives, problem solving and decision making.

Learn the decision making process

Chapter 4

12 Describe the three ways communication flows through organization. State the major advantages of oral communications and written communication. List four steps in the interpersonal communication process. State the barriers to communication.

Learn and identify the communication in the organization

Chapter 11

Practice Exam Question 3

13 What are the functions of marketing in the organization? What are the functions of Accounting & Finance?

Revision

Learn and identify the marketing functions. Learn the importance of Accounting & Finance

-

14 Examination

1. Name Of Course/Module: Introduction to Management2. Course Code: FB10213. Name(s) of academic staff: Mr.Munusamy A4. Rationale for the inclusion of the course/Module in the programme:

This is a subject that introduces the students to the fundamentals of business. All business students should have basic knowledge regarding introduction to management and business. This module will include the basic topics/subjects on management (Planning, Organizing, Leading Controlling, management theories etc, marketing, financial management.

5. Semester and Year Offered: One 6. Total

Student learning Time(SLT)

Face to Face Total Guided and Independent Learning

L= LectureT= TutorialP= PracticalO=Others

L

28

T

28

P O

64Guided: 56 hoursIndependent Learning : 64 Total: 120

7. Credit Value: 3 Credit Hours8. Prerequisite (if any): None9. Objectives:

This course covers the management principles, theory and practice. It focuses on the basic roles, skills and functions of management with special attention to managerial responsibility for effective and efficient achievement of goals. This course prepares students for degree studies in business - related programmes and aims to provide exposure for first year

undergraduates through a structured learning environment.

It also cultivates soft skills, Emotional Quotient (EQ), for employability and lifelong learning.

10. Learning outcomes:After the successful completion of this module, students should be able to:

i. Knowledge and Understanding Understand fundamental concepts and principles of management,

including the basic roles, skills and functions of management; Gain insight on historical development, theoretical aspects, and

practice application of managerial processes; Be familiar with interactions between environments, technology,

human resources, and organizations in order to achieve high performance;

Be aware of the ethical dilemmas faced by managers and the social responsibilities of businesses

ii. Professional Skills Able to communicate the concepts, principles of management Identify and use some appropriate management information sources Demonstrate awareness of basic academic conventions and contemporary

issues Soft skills (EQ) to complement hard skills ( part of a person’s IQ)

11. Transferable skills: Transferable Skills and how they are developed and assessed, through project, practical experience and Internship:

Communication skills : Participate in class discussion and give presentations during tutorials by engaging in challenging arguments

Team work : Actively work in a group and contribute during class discussions, activities, games and group assignments

Problem Solving skills – interface theory with practice

Self Management skills – practising what is actually achieved in relation to course content

Critical thinking skills – providing thought provoking case study/assignments to challenge students

12. Teaching-learning and assessment strategy:

This course on management is taught through lecture and tutorial classes. Lectures – will be conducted using visual aids (power point slides and

videos) Tutorials will be conducted using various methods :

- Activities- Debates - Case studies

Tutorials / Assignments in the form of written assignments and oral presentations are expected of students. Quizzes/tests, mid semester and final examinations are also part of the assessment. Students are also required to give an oral presentation. All these are assigned to ensure better understanding of the course and to develop skills such as communication and team work.Feedback on the assignments/projects/tests administered will be given within a reasonable time period.

13. Synopsis:This course is an introduction to the management function. It will focus on the theory and fundamental concepts of management including planning, organizing, leading and controlling. This class will review the evolution of management thought, function and practice. It will also emphasize the current approaches and emerging concepts.

14. Mode of delivery (Lecture, Tutorial, workshops, Seminars, etc.):Lecture, Tutorial

15. Assessment Methods and Types:

Assessment of learning are based on a variety of information sources:

Assessment Methods Assessment Type

60 % Course work

30% Tests and Mid Semester Exam

Objective assessment that includes multiple-choice questions, quantitative problems, filling the blanks, and short answer questions based on the main

20% Group projects and Reports

10% Class Participation and Attendance

40 % Final Examination

reference and class notes.

16. Mapping of the course/module to the Programme Aims:This course is offered to all students in Foundation in Business.The course lecturer may employ different action learning methods to impart to the students the basic concepts in management. In addition , the course is supposed to help the students to attain certain skills such as:

a. Problem solvingb. Teamworkc. Follow instructionsd. Self-management e. Critical thinking

Programme Aims Course Aims

To provide students with a high quality of pre-undergraduate education and prepare them for various degree pathways

To prepare students for study at undergraduate level in English-medium universities locally as well as internationallyTo be a bridge between students from secondary school education and undergraduate studyTo enhance the English language proficiency of students and enable them to communicate, study effectively and confidently at undergraduate level in an English medium university

To develop the learning skills, knowledge of subjects and related capabilities required for a successful study at undergraduate level in Nilai UC, partner universities and other higher institutions

To cultivate a commitment to good practice in academic work, and in particular to create an awareness of the serious adverse implications of plagiarismTo provide students with the necessary personal and key skills to enable them to develop as independent, autonomous learners.

To give students practical experience of different methods that may be used to develop and assess their learning in Nilai UC and to enhance them soft skills.

To prepare students for life long learning and information management

17. Mapping of the course/ module of the learning outcomesThis course helps to fulfil the programme learning outcomes, in particular to develop their professional skills such as communication skills, leadership skills, self management and teamwork.

Programme Learning Outcomes Course Aims

(1) Learn effectively, conform to accepted academic practice and integrate rapidly into undergraduate programmes in Nilai UC, partner universities and other higher institutions

(2) Use English confidently in an academic environment and demonstrate a proficiency in English language to an accepted level

(3) Make effective use of a range of generic and specific in study skills, knowledge and information in Science, Arts, Technical and Social Science subjects

(4) Demonstrate knowledge in specific subject areas at a level comparable for smooth transition into different degree programmes

(5) Demonstrate their learning through a range of learning assessment methods

(6) Demonstrate ability to apply critical thinking, communication and other soft skills

(7) Demonstrate ability to work effectively in

teams/groups

(8)Demonstrate their learning through a range of

learning assessment methods

18. Content outline of the course/module and the SLT per topic

TOPIC SLT HOURSL T P IL TOTAL

Introduction to the course and class plan.

The Nature of Management

- Understanding the concept of Management definition of the management

- Management roles, skills.

2 2 4 8

The Environment of Management:

Internal and External Environments

- The Internal stake holders- The External Stakeholders- The Task and General Environment

2 2 4 8

Evolution of Management theory- Classical Viewpoints- Behavioral viewpoints- Quantitative viewpoints- Systems, Contingency & Quality

Management view points

4 4 8 16

Management Functions

Planning Fundamentals of planning, promoting goal setting, MBO and SMART Goals. How planning helps

- The strategic management process.

2 2 4 8

Organizing- What is an Organization? - The major elements of an

organization.- Basic types of Organizational

Structure.

Leading- Definition for leading- Motivation – Content, process,

reinforcement & job design perspectives

6 6 16 28

- Groups and teams- Power, influence and leadership.

- Motivation : content, process, job design & reinforcement perspectives

- Groups and teams.- Stages of groups & team

development- Building effective teams

Controlling

2 2 4 8

Communication

- The communication process

- Barriers to communications - How managers fit into the

communication process

Functional Department of an organization

- The function of marketing department

- The function of Accounting and Finance Department

- Human Resource Management and planning

- The function of Administrative department

2

2

4

2

2

4

4

4

12

8

8

20

Problem solving and Decision-making

- The rational problem solving process- Problem and opportunity finding- The nature of managerial decision-

making

2 2 4 8

Total SLT 28 28 64 12019. Main references supporting the course:

Kinicki A.Williams. (2009). Management- A Practical Introduction (4th ed.). McGraw-Hill Irwin.

Robbins, S. & Coulter, M. (2009). Management (9th ed.). New York: Prentice Hall.

Jones, G. R. (2007) Introduction to Business McGraw Hill.

Schermerhorn J.R. Introduction to Management, John Wiley & Sons, Inc 10 th

ed. 2010

Ebert, R,J & Griffin R.W Business Essentials, Pearson Prentice Hall 10 th ed. 2010

20. Other additional information

Guided: 56 hoursIndependent Learning : 64 hoursTotal: 120 hours

The 64 hours of Independent Learning include the following activities: Face to face consultation with the lecturer Additional reading or exploration on the subject matter Additional revision class Group discussions on assignment tasks Preparation for written assignments Preparation for presentation/role play assignments Preparation for examinations

Nilai University

Introduction:

Nilai University is committed to facilitate the all-round development of its student.

Our philosophy is premised on the belief that a holistic education encompasses

academic learning, character building and social development.

As a member of the Nilai University , you should be able to live and learn in an

environment which is orderly, peaceful and without disturbances which impede your

growth and development.

Niali University is proud to be multi-cultural community, with students from many

countries living harmoniously under one roof. As such, it is important to respect and

appreciate other cultures and beliefs. Nilai University also strongly promotes a

personal value system, which means that all members of the community are

responsible for their own actions.

STUDENT CODE OF CONDUCT:

ATTENDANCE

Important aspects of academic learning and as such, students are

required to

attend classes regularly and fulfill attendance requirements.

The attendance requirements vary depending on the nature of the

programme

as well as rules and regulations drawn up by professional

governing bodies and

patner universities.

Each programme handbook stipulates the required attendance for

that

programme. Students who fail to satisfy the attendance

requirement could be

barred from taking the examinations.

If a student is absent, he or she must produce a medical or other

acceptable

document.

PUNCTUALITY

Students are expected to be on time for classes and any academic

as well as non-

academic college activities.

WORK HABITS

It is important for students to be prepared for and participate in

each class, be it

lectures tutorials, laboratory or any other forms of practical

training sessions.

Assignments and other academic tasks given are to be completed

accurately and

submitted within the deadline.

Quizzes, tests and examinations are used to gauge student’s

understandings of

the lessons and as such, students are expected to be fully

prepared for them.

ACADEMIC INTEGRITY

Academic integrity is vital to the quality of the academic

environment and

cheating, in any forms, is a very serious offence which could lead

to severe

disciplinary action. Cheating includes:

Using unauthorized materials in tests and examinations;

Letting another person take tests or examinations on one’s behalf or

taking tests

and examination on another person’s behalf;

Working jointly, copying or sharing another student’s work and

presenting it as

one’s own piece of work;

Inventing, copying or altering data, quotations or references;

Plagiarizing i.e. taking or using another person’s work without

attributing the

source and thus, giving the impression that it is one’s own work.

RESPECT FOR SELF AND OTHER

It is imperative that students behave with dignity and treat others

with respect

and behavioral of the individual should not interfere with the

rights of others.

This includes the use of appropriate language, actions and attire.

Verbal and/or physical harassment of others is not acceptable.

Respect for other cultures is important and as such, sensitivity is

required when

dealing with other students from different cultures.

Smoking is prohibited within the campus.

Students are expected to come to college free from the influence of

alcohol and drugs. Students should not possess such substances.

RESPECT FOR AUTHORITY

University rules are there to protect the interest of everybody

in

general and as such, must be strictly adhered to.

Students are expected to respond in a respectful manner to

all

university officials while under the jurisdiction of the

university and,

while participating in university-sponsored activities.

RESPECT FOR PROPERTY

Property belonging to the university and to others is to be

treated

with care. Acts of vandalism will not be tolerated.

FREEDOM FROM FEAR

It is important that all students make an effort to contribute

to a

safe environment, free from fear. Acts of violence,

use of weapons

and contraband are never acceptable.

Sep. 2013

Past semester Exam paper (Specimen)

FOUNDATION IN BUSINESS (SEMESTER 1)

FINAL EXAMINATIONDECEMBER 2009

Course : MGT 112 (Principles of Management) Time : 2hours

Lecturer : Mr. A. Munusamy Date :

Instructions :

Section A : Answer ALL questions in the multiple choice answer sheet.

Section B : Answer ALL questions in the answer booklet provided

Section C : Answer any One (1) out of Two (2) questions in the answer booklet

provided

This exam paper consists of (6) printed pages (excluding front cover)

DO NOT OPEN THIS BOOKLET UNTIL YOU ARE TOLD TO DO SO

Section A

Answer all QuestionsMultiple Choice Questions (45 marks)

1. A group of people who work together to achieve some specific purpose is / are called:a. managersb. employeesc. a teamd. an organization

2. To be __________ means to use resources wisely and cost-effectively:

a. efficientb. effectivec. multipliedd. ethical

3. To be ___________ means to make the right decisional and successfully carry them out to achieve goalsa. efficientb. effectivec. multipliedd. innovative

4. Three Needs Theory was developed by:

a. David McClellandb. Frederick Herzbergc. Henry Fayold. Max Weber

5. Active listening incorporates which of the following behaviours?

a. asking questionsb. maintaining eye contactsc. affirming through nods and facial expressionsd. all of the above

6. The specification of “who reports to whom” is known as:

a. the matrix structureb. the division of workc. the chain of commandd. downsizing

7. An organization which has separate departments for manufacturing, marketing, finance, and R&D is said to be:a. matrix organizationb. product organizationc. market organizationd. functional organization

8. If an organization sets a goal to increase its sales by ten percent during the next fiscal year, the organization has established:a. Long-range planb. strategic planc. annual objectived. long range objective

9. Which of the following is not a common cause of business failure?

a. managerial incompetence and inexperienceb. neglectc. weak controlsd. employee theft or sabotage

10. Which area of small business is likely to be the most difficult to enter?

a. servicesb. manufacturingc. constructiond. wholesaling

11. Which of the following is not usually the most important source of financing for a new business?a. banksb. investorsc. personal resourced. lottery winnings

12. What type of organization is a company like Toyota company?

a. informal organizationb. formal organizationc. matrix organizationd. simples organization

13. Chief executive officer is at the _________________ level of management.

a. topb. middlec. first-lined. second-line

14. When a company seeks to match its work force size to its strategic goal, it

is implementing:

empowermentrightsizingdownsizinga core employee base

15. An enterprise that provides products or services that customers desire is a(n):

a. institution

b. philanthropy

c. business

d. agency

16. Which of the following groups is NOT considered an organizational stakeholder?

a. employees

b. investorsc. customersd. tourists

17. Doing the right thing in management is an example of:

a. goal attainment

b. effectiveness c. management rolesd. efficiency

18. The reporting relationships within an organization is an example of the organizational element of:

a. goals

b. structure c. peopled. resources

19. Technology is affecting what areas of manager’s job and a company’s functions?

a. customer service

b. information gathering and interpretationc. location of a manager’s workd. all of the above

20. The management philosophy that is shaped by customer needs and expectations and that is committed to continuous improvement of processes and products is called:

a. kaizen

b. reengineeringc. work force diversityd. total quality management

21. The process of monitoring a firm’s performance to make sure that it is meeting its goals is referred to as ________.

a. planning

b. leadingc. controlling d. organizing

22. What metaphor best describes today’s business environment?

a. calm water

b. unfreezingc. white water rapidsd. refreezing

23. The second step in the decision – making process, once a problem is identified, is:

a. development of choices

b. an environmental analysisc. identification of decision criteria d. the setting of priorities

24. When a manager identifies a discrepancy between what his/her current state is and what he/she wants for his work unit, he/she has identified a:

a. problem

b. decision criteriac. a programmed decision d. a rule or a policy need

25. Which of the following could function as a change agent?

a. manager

b. staff specialistc. outside consultantd. any of the above

26. Which of the following levels of management is responsible for the overall performance and effectiveness of the firm?

a. top managers

b. first-line managers

c. middle managers d. supervisory managers

27. The various leadership theories of Fiedler, path-goal, Blanchard and Hershey, etc., all address the

a. transactional leader

b. behavioral leaderc. charismatic leader d. transformational leader

28. A secretary’s ability to type and an accountant’s ability to audit a company’s records are examples of _______.

a. motor skills

b. technical skillsc. human relations skillsd. conceptual skills

29. A manager can build trust with his/her employees by:

a. speaking his/her feelings

b. keeping confidences, being discretec. acting confidentlyd. all of the above

30. The scientific method consists of

a. trial and error

b. intuitionc. observation, theorizing, predicting and testingd. luck

Section B

Answer all Questions Short answer questions (35 marks)

1. List the three Managerial Roles (3 marks)2. A Manager is

(2marks)3. Human Capital is

(2 marks)4. Who was the father of Scientific Management? (2 marks)5. Policy is

(2 marks)6. Who developed Theory X and Theory Y ? (2

marks)7. SWOT refers to

(2 marks)8. List two advantages of Partnerships (4

marks)9. Give two advantages of Corporation (4

marks)10. List two sources of power

(2 marks)11. Grapevine means

(2 marks) 12. Define Leadership (2

marks)13. Define Budget (2 marks)14. Management Science refers to (2 marks)15. TQM refers to (2

marks)

Section C

Essay questions (20 marks)

Answer any one question

1a. List and explain the four types of reinforcement.

(10 marks)

b. List and explain the five approaches to Leadership

(10 marks)

2a. Why is Motivation Important?

(10 marks)

b. State the major advantages and disadvantages of oral communication and written communication.

(10 marks)