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Useful phraseand samplequestions

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Hello!

We are here

because welove to give

presentations You can nd

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Writing formal

lettersemailsntroduction

• You are given an article to read from a newspaper.

You write to the newspaper disagreeing with the article.

• You write to complain about something.

• You write making suggestions about something.• You write requesting information.

• You write giving information.

• You write requesting permission.

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Reason for writing: I am writing in response to

your

article/advertisement/letter  I am writing with regard to your

article/advertisement/letter  I am writing regarding your

article/advertisement/letter  I am writing on behalf of 

Greetings:  Dear Sir  Dear Madam Dear Sir/Madam Dear Mr. Brown Dear Ms. Jones

etc.

Ending the l I look for

your repl I look for

reply  I look to I am, you

you don!

of the pe

writing to I am, you

you know person y

#ours fai #ours sin

Writing formal letters generally:

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   W  r   i   t   i  n  g

   f  o  r  m  a   l   l  e   t   t  e  r  s   t  o  c  o  m  p   l  a   i  n  :

Reason for writing: I am writing in order to complain a$out  I am writing to complain a$out 

Introducing the complaint: %irstly  In the first place %irst of all  My first complaint is &he first pro$lem is &he first thing I would like to draw your attention to is My first concern is

Introducing further complaints: Secondly  In the second place 'ot only ((.$ut also In addition In addition to this  )dded to this (was also unaccepta$le

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   W  r   i   t   i  n  g

   f  o  r  m  a   l   l  e   t   t  e  r  s   t  o  c  o  m  p   l  a   i  n  :

emanding action: I suggest that you replace the item I therefore suggest that I $e given a full refund  I would $e grateful if my money was refunded 

I would $e grateful if you could give me a full refund 

!nding the letter: I look forward to hearing from you I look forward to receiving a full refund  I look forward to receiving a replacement 

I look forward to receiving your e*planation

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   W  r   i   t   i  n  g   f  o  r  m  a   l   l  e   t   t  e  r  s   t  o  m  a   k  e  s  u  g  g  e  s   t   i  o  n  s  : Reason for writing:

I am writing to suggest  I am writing to arrange I am writing to offer suggestions I am writing make arrangements

"aking first suggestion: My first suggestion is %irst of all I suggest  I would like to suggest 

"aking further suggestions:  )nother possi$ility is  ) further possi$ility is I further suggest  I would further suggest  #econdly

$ffering a choice: +ould you therefore mind choo -ither((or  #ou might choose either ( or 

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   W  r   i   t   i  n  g   f  o  r  m  a   l   l  e   t   t  e  r  s   t  o  m  a   k  e  s  u  g  g  e  s   t   i  o  n  s  : Reason for writing:

I am writing to suggest  I am writing to arrange I am writing to offer suggestions I am writing make arrangements

"aking first suggestion: My first suggestion is %irst of all I suggest  I would like to suggest 

"aking further suggestions:

 )nother possi$ility is  ) further possi$ility is I further suggest  I would further suggest  #econdly

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   W  r   i   t   i  n  g   f  o  r  m  a   l   l  e   t   t  e  r  s   t  o  r  e  q  u  e

  s   t   i  n   f  o  r  m  a   t   i  o  n

Reason for writing: I am writing to receive further information a$out  I am writing to enuire a$out  I am writing to receive more detailed information a$out  I am writing to receive further details a$out 

Requesting first piece of information: &he first thing I would like to know is %irst of all I would like to know  I wonder if you would mind telling me first of all (

Requesting further information: ould you also tell me( ould you also inform me (

+ould you also mind informing me ( +ould you also mind telling me ( Do you know ( I would also like to know if  I would also like to know whether  I hope you might also let me know a$out (

%hanking for information: I would like to thank you

information &hanking you in advance &hanking you in advance

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   W  r   i   t   i  n  g   f  o  r

  m  a   l   l  e   t   t  e  r  s   t  o  g   i  v  e   i  n   f  o  r  m  a   t   i  o  n  :

Reason for writing:o I am writing to inform you a$out o I am writing to provide you with information a$out o I am writing to let you know that 

&roviding first point:

o &he first thing I would like to inform you of iso &he first thing I would like to tell you iso &he first thing I wish to inform you of iso I would like to $egin $y informing you

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   W  r   i   t   i  n  g   f  o  r

  m  a   l   l  e   t   t  e  r  s   t  o  g   i  v  e   i  n   f  o  r  m  a   t   i  o  n  :

&roviding further points:o I would also like to let you know that o I would also like to inform you that o #ou might also find the following information useful o It might also $e useful for you to know that o  )nother piece of information that might $e useful 

!nding the letter:o If you reuire further information, please do not hesitate to aso If I can $e of further assistance, please do not hesitate to ask o I will willingly provide further information on reuest o I am at your disposal should you reuire further informationo I am at your disposal should you need further assistance

o 0lease do not hesitate to ask should you reuire further information

Reason for writing:

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   W  r   i   t   i  n  g   f  o  r  m

  a   l   l  e   t   t  e  r  s   t  o  r  e  q  u  e  s

   t  p  e  r  m   i  s  s   i  o  n

Reason for writing: I am writing to ask permission to I am writing to ask permission for  I am writing to reuest permission to I am writing to reuest permission for  I am writing to ask if I might 

"aking first request: %irstly I wonder if you would  %irst of all I wonder whether you would mind  &he first reuest I would like you to consider is

"aking further requests: I would $e grateful if you would also consider  I wonder if it might $e possi$le for me to

I would also like to reuest permission for  I would also like to reuest permission to

%hanking for permission Many thanks for kindly considering my reuests &hank you for considering my reuests

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"ample

questions This template is designed to work with very little content, so you shouldn’t wrmuch more

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Bring the attention of your audience over a key concept using icons or illustra

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Writing informal

lettersemailsntroduction

• involve writing letters or emails to friends or relatives

• can use abbreviations

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Useful phraseInformal Letters - Greetings:o Dear Jimo 1ello Jimo 1i Jim

Informal Letters - Introductory paragraph:o Sorry I haven!t written for ageso

Sorry it!s taken me so long to writeo 1ow!s it goingo 1ow are youo 1ow are things with youo 1ow are things

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Useful phrasen informal letter referring to good news:o 2lad to hear a$out o I!m really glad to hear a$out o I!m very happy to hear a$out o I was very happy to read a$out o 2reat news a$out your 

n informal letter referring to !ad news:o I!m e*tremely sorry to hear a$out o I!m very sorry to hear a$out o Sorry to read a$out o It3s very sad to hear a$out your o I can!t tell you how sad I am that 

U f l h

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Useful phrase

Informal letters - Introducing points: By the way  Did you hear a$out  Did you see 1ave you seen

&ell me a$out  4h, another thing 

Ending an informal letter or emai +ell, it!s time to go +ell, time to close I've got to leave off now +rite soon

Make sure you write soon 5ove  )ll my love +ill write again soon 5ook after yourself  &ake care of yourself   )ll the $est 

-verything good 

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"ample

questions

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Writing stories

"eginningsand

endings

narrative needs an interesting !eginning to catch the reader#s attentencourage him or her to read on$ and a clear ending to round the ssatisfactorily% weak !eginning or ending can spoil the effect of the s

it#s worth spending time working out how to start and finish% 

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&er!tenses

 (e use:%he simple past to describe the main events:  I ran to answer the phone but it stopped ringing as I picked up

%he past continuous to set the scene:  It was raining heavily as we set off.

%he past perfect to describe events which happened before the main   (hen I got on the bus all the seats had been taken.

'resent participles to show two actions which are linked:  )oticing that she looked lost* I asked if I could help.

'erfect participles to show that one action was complete before anot

  +aving reported my stolen passport to the police* I returned sa 

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(imeLinks

 !efore )% then ) at first$ ) ne*t )later ) during ) after that ) afterward

when ) finally$ ) as soon as ) eventualimmediately ) in the end$ ) once ) few days earlier ) +ust after that )

,ome time later )ollowing the accident ) Later on ) 

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ddingvariety and

interest

. use different ad/ectives to convey the atmosE%g% frightened$ terrified$ scared idea of fear 

. vary the length of sentences

. use direct speech occasionally for dramatic0remem!er to use inverted commas correctlyhe yelled$ 1don#t touch that switch435

"ample

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"ample

questions

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Writingarticles

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6seful phrases

Rhetorical phrases: 1ave you ever ( +hat do you think a$out (

 )re you one of those people who thinks that ((  )re you one of those people who ( +hat would life $e like if ( +ill the future $ring us (

Introducing your first point:

%irstly  In the first place %irst of all  &he first thing to consider is 4ne thing to consider is &o $egin with

Introducing more points6

Secondly   )nother consideration #et another consideration  )nother thing to consider is  )dded to that   )part from that  In addition to this

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Introducing your final points: In conclusion &o conclude &o sum up

So

Introducing your opinion:

I think  In my opinion 0ersonally I $elieve that  In my view 

If you ask me &o my mind  My personal opinion is

"ample

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"ample#uestions

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Writing essa$s

6seful phrases

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p

'resenting two advantages or disadvantages together: not only ( $ut ( also not only ( $ut also

'resenting two opposing views: on the one hand, on the other hand 

E*pressing 7ontrast:

nevertheless even so

even though 1owever  in spite of  despite $ut  although

E*pressing results: $ecause of this

E*pressing the opinion of someon some people say 

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&herefore &hus as a result  for this reason onseuently 

Giving e*amples: such as 5ike for e*ample for instance

p p y some people say that  many people say  many people say that   people often say  it is said 

it is said that  according to

" l

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"ample

questions

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Writing

reports

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6seful phrases

Introductory Information: &o6 %rom6 Su$7ect6 Date6

8eadings - to include:

Introduction6 Su$7ect of each paragraph6

onclusion or recommendations"6

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Introductory 'aragraph  )s reuested I have (

&his involved visiting ( &his involved looking at ( &his involved investigating ( My findings are outlined $elow. My findings are presented $elow. I outline my findings $elow.

Recommending: I would like to recommend ( I therefore suggest (

I therefore recommend ( I therefore suggest that we do not I therefore recommend that we do I therefore do not suggest ( I therefore do not recommend ( I therefore recommend ( I $elieve we should recommend ( I $elieve we should not recommen

#ou may wish to consider (

"ample

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"amplequestions

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Writing

reviews

6seful phrases

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6seful phrases

What I liked +hat I liked most was ( &he thing I liked most was (

I was pleasantly surprised $y ( (would appeal to ( If you get a chance to (

What I disliked +hat I disliked most was ( I was disappointed $y ( I was disappointed with (

I was very disappointed $y ( I was very disappointed with (

Reviews of films$ tv program$ plays:

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lead role star role star  star actor  star actress

starring  secondary role 1e plays a ( She plays a (

written $y (. is set in ( $ased on a true story (.. $elieva$le true to life

not very $elieva$le far8fetched  comedy  romance science fiction ending 

  Reviews of hotels$ restaurants$ etc:

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location service setting  attractive setting  disappointing setting  owned $y  run $y  head chef restaurant" waiters restaurant" staff ( staff at reception (hotel"

hotel facilities ( reasona$le prices ( good value for money ( e*cellent value for money ( e*pensive

a $it e*pensive overpriced  not worth the money   poor value for money  always fully $ooked  $ook in advance

Reviews of !ooks:

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main character  is set in comedy  science fiction

thriller  romance comedy 

author  written $y  chapter  factual  fiction

un$elieva$le $estseller  chapter  ending 

"ample

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"amplequestions

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! 'n$questions(

 You can ndme at