Journey So Far…with

(Society’s Empowerment For Assuring Livelihood)

Comparison of Baseline Information

Total Geographical area

3890 Sq. Kilometres (including

about 310 Sq KM of Ranpur

block)

Blocks 8 Nos.

Gram Panchayats 159 Nos.

Total Consumers

FY-2012-13 FY-2015-16

1,37,049 1,58,414

Total No. of SHGs in FY

2012-13159 SHGs (covering 159 GPs)

Total No. of SHGs in FY-

2015-16139 SHGs (covering 159 GPs)

Nayagarh is the only

District where Women

Self Help Groups are

actively engage in MBC

activities.

Nayagarh Electrical Division.. in a Nutshell

Nayagarh Electrical Division…..WSHGs

The WSHGs cover a total of 1.5 Lakhs consumers in MBC activities

WSHGs - Women Self Help Groups

How We started…..

1. Team Formation

2. Rapport Building

Exercises

3. Bonding with the SHGs

4. Strengthening Capacity

Drivers……

A Specialized team with vast experience in the development sector was formed to

manage the SHGs

Dr. Debi Prasad Rath (Chief

Operation Officer)- 20 years

Experience in Environment Sector

(on several community based

issues)

Subhasmita Mishra (Deputy Manager) –

12 years Experience in Social Sector

Educational Sector ( with Children Slum

communities, Differently abled persons,

Third Genders and People Living with

HIV/AIDS, Drug Users)

Dilip Kumar Das (SHG Manager)-18 years

Experience in Educational Sector

Livelihood Urban Development

Promotion of SHG and Federations

(worked with tribal and urban women, slum

communities covering 25 districts in Odisha)

Sisira Kumar Samantaray (Asst. SHG

Manager) with 18 years

Experience in Social Development

Energy Awareness Waste Management

Plantation and Biodiversity Livelihood

Generation (with rural and tribal women

and community members).

Jnanindra Kumar Swain (Asst. SHG Manager) has 5 years

Experience in

-Social Development

-Awareness Generation

-Disaster Management

(Worked with children, women, adolescent girls and boys and females of

reproductive age group in slums)

Rapport Building Exercises

The SHG Managing team started building rapport

by meeting the SHGs individually as well as in

groups. 34 meetings were organised in all the 16

Sections of the Nayagarh Electrical Division before

signing of the 1st agreement.

Bonding with the SHGs

FEDCO signed up

Agreement with

142 SHGs in FY-

2013-14

In FY-2014-15,

139 SHGs signed

up Agreement

In FY-2015-16,

139 SHGs signed

up Agreement

151 SHG signed up

Agreement with CESU

in FY-2012-13

CESU handed over a list of 159 SHGs to FEDCO in 2013, where

4 SHGs had voluntarily withdrawn, 17 had been cancelled for

misuse of collection money/MR tampering.

During FEDCO’s Reign in FY-2013-2016,

• 5 SHGs had been temporarily suspended on

disciplinary ground and re-engaged later.

• 2 SHGs were terminated on disciplinary ground

• 3 New SHGs were engaged.

• 4 SHGs voluntarily withdrew because of personal

problems

Incentive Schemes before and after FEDCO’s

intercession

FY-2012-

13 (CESU)FY- 2013-14 FY- 2014-15 FY- 2015-16 & 2016-17

Billing

Rs. 3/- per meter

reading

Rs. 3/- per meter

readingRs. 3/- per meter reading Rs. 3/- per meter reading

Rs.5/- per extra Bill generated above

the Base Line Billing Target

(BLBT).

Rs.5/- per extra Bill generated on the Base Line Billing Target.

Additional incentive of Rs.2/- per bill, for billing New Service Connections

(NSCs) released in same month (only for the first bill).

Collection

6% on Total

Collection

6% on Total

Collection 6% on Total Collection 6% on Total Collection

Extra 2% over Base Line Collection

Target (BLCT)

Additional 2%incentive on achieving collection efficiency greater than

100%.

Additional 1% incentive on net current collection from 80-100% of the

current billed amount

6,7859,774

12,12914,000

03,5007,000

10,50014,00017,500

Avg. Income in INR per SHG per Month

FY-2012-13

(CESU)

FY- 2013-14 FY- 2014-15 FY- 2015-16

Peak Income

reached to INR 45000 for

SHG per Month

INCOME STATUS OF SHGs in FY 2015-16

52

60

19

62

0

15

30

45

60

75

0-10K 10K-20K 20K-30K 30K-40K > 40K

Nu

mb

er o

f S

HG

s

Avg. Income of SHG per Month in INR

Impact of Incentive Parameters

Base Line Billing Target (BLBT)

– Reset after every six months.

– During 2015-16, 7500 additional bills generated,

Incentive amount Rs.37000

New Service Connection

– 4800 new connections added in Master data,

Incentive amount Rs.25000

Base Line Collection Target (BLCT)

– 83% SHGs in Q1, 92% each in Q2 & Q3 achieved

Collection Efficiency above 80%

Performance comparison Between FY-2013 &

2016

ParameterFY-

2012-13FY-

2013-14FY-

2014-15FY –

2015-16

Billing Coverage 72% 76% 86% 93%

Collection Coverage 59% 65% 74% 81%

Billing Efficiency 55% 62% 64% 70%

Collection Efficiency 88% 75% 98% 101%

AT & C Loss 58.8% 53% 39% 32%

SHG Incomein Lakhs

128.3 168.7 207 219*

Strengthening Capacity

Skill Building

Capacity Building

Motivational Initiatives

Continuous monitoring and hand holding support

Understanding the Agreement

Understanding Billing

List of Consumers in their area

Help to track Unbilled and Unpaid

consumers

SBM training

IR port Billing

Skill Building Exercises

Capacity building on Soft skills

Group Strengthening &

Conflict resolution

Equal benefit sharing mechanism

Facilitation of PAN Card & opening up

accounts in Core Banks

How to prepare invoice and keep accounts

42

84

132124

0

35

70

105

140

Number of SHGs

with PanCards

Number of SHGs with

Core Bank Accounts

FY 2012-13 FY 2015-16

Saved Rs. 2

Laks from

TDS

Deduction

Resulted in

hassle free

transfer of

incentive

Motivational Initiatives

Better performance based incentive scheme

Extra Allowance for SHGs working in low

consumer density areas

CUG SIM card for better connectivity

Provision of Bags, Torches & Umbrellas

every year

Rewards & Recognition of star performers

Monitoring and Handholding Support

Through Monitoring of Daily Progress and Regular Monthly Review Meetings

Key Learnings

Issues Learnings

SHGs being blamed of charging consumers

with high bills as they did not have idea on

calculation of bills

Consumers , in groups and individually,

when met and explained of calculation of

bills, served the purpose.

Failure of SHGs in convincing consumers

about free connections and payment of

consumptions under the Govt.schemes

Consumers when approached and were

made clear about the Govt. schemes and

convinced them to pay regularly.

Dealing with disputed consumers was

difficult for SHGs. Consumers were not

paying pertaining to various issues.

Identification of such cases and provision

of necessary services resolves disputes.

Addressing the issues of the

communities directly at their

door step helped converting

non payers to payers

Formation of Community Engagement Division

(CED) & Linkage with FEDCO SEVA Activities

The experience of working with

communities in Nayagarh lead to

replicating the practices in other

Divisions

Hence the

formation of

CED

To move ahead in a

structured way

The SEFALI objective lead to link

FEDCO SEVA with CED activities

that focused mostly on rural areas.

Way forward

Focusing on the quality of performance

Improving consumer services

Improving the Quality of life of SHGs

Better income

Scooters for easy movement resulted

in improved efficiency

Alternate livelihood options of

members not engaged in MBC work

– candle making

Earned Accolades…

Consumers were Happy to Know

about existence of Such a Unit of

FEDCO

Convinced the way they are

Counselled and developed Faith

Had clear understanding on Calculation

of Bills

Expressed their Satisfaction over

getting fast Services

“We have the power within ourselves to create, nurture and transform”.

Thank You