fedex shipping guide fedex shipping integration

FedEx Admin Guide Jan2012

FedEx shipping is an optional add-on function for existing TicketM2 subscribers. Please contact TicketM2 should you wish to activate FedEx shipping.

Activating FedEx Shipping for TicketM2Activating FedEx Shipping requires a number of steps:

1. Complete the TicketM2 – FedEx Shipping Integration Registration and return to TicketM22. TicketM2 will use the information from the Data Sheet to request from FedEx that your companies

FedEx account be certified to be used with the TicketM2 service.3. Approximately 3-5 business days later Fed Ex will inform TicketM2 of the certification status. 4. Once approved and your account is certified, TicketM2 will activate FedEx Shipping into your

TicketM2 experience.

Rules and RequirementsFedEx shipping integration is a bundle of third party functionality’s (FedEx’s) that TicketM2 has customized to work with the TM2 service. The rules & requirements associated with TM2’s FedEx functionality are largely FedEx’s – and thus set in stone.

TicketM2 has selected the most relevant FedEx shipping options to create the standards for TM2’s FedEx Shipping, keeping in mind the need for simple and fast.

These rules cannot be changed at this point.

Rules and Requirements Can only ship FedEx Express and can only use FedEx’s envelopes

No use of your own packaging, No Ground, No International

Priority Overnight, Standard Overnight and 2 Day delivery are the shipping method choices

No Insurance

Label printing has to be on a laser printer

There are two types of labels you can print – each which requires its own type of paper. PDF’s – looks like an airline boarding pass

Can be printed on plain paper Can only be printed one label at a time. You must click each delivery individually to print.

PNG – looks like a more advanced shipping label Must be printed on FedEx self adhesive labels (FedEx part # 146525) Get some! Can print multiple labels with one click, with each label having a shipping manifest attached to it

that outlines the specific tickets that need to go into that specific shipment.

If you are unable to accept these specific rules for a particular shipment – say you need insurance or need to send internationally – you will be unable to use TM2’sFedEx shipping for those shipments.

FedEx Shipping Integration


FedEx Shipping Guide


Setting Up FedEx Shipping within TicketM2 – 3 Steps

1. Once you have returned the FedEx Data sheet toTicketM2, the FedEx shipping box in System Configuration will appear:

Status: Activated but not implemented

Means the system now requires yourContact information.

This is your (the Admin’s) address Acts as the senders address for FedEx

Shipments

To Do – fill in address. Hit

2. After inputting your address, the status changes.

Status: Ready for Full Implementation

Means that TicketM2 now has all the information required to get your FedEx account information certified with FedEx.

To Do – Nothing. TicketM2 takes the process from here

3. After TicketM2 gets your FedEx account certified by FedEx, it needs to do some backend programming- and you are ready to ship. TM2 will email you when your account is FedEx enabled

Status: FedEx Shipping is fully enabled

Means that you are ready to ship.

To Do – Start shipping


Shipping using FedEx

Access your ticket delivery lists via clicking on a specific event Ticket Delivery Status pane on your dashboard or click on the Ticket Delivery Status button

Up will pop the event(s) chosen

Check the box next to events you wish to process for delivery and hit +EXPAND

Using the Ticket Delivery Status button pops up all events that are awaiting delivery. Select the events you wish to process deliveries for and hit +EXPAND


Selecting an event directly from the dashboard pane will take you to a listing of all tickets for that specific event awaiting delivery



Regardless of how you access your to-be-delivered lists – you will be looking at a screen that looks like this – and lists all individual reservations you have chosen to process at this time.

1. Select all the tickets you wish to process -2. Select FedEx Shipping button3. Pop-up appears to remind you of the rules/requirements associated with FedEx shipping.4. Choose the appropriate button


Assuming you chose Understand – Continue, the Print FedEx Labels page appears and asks you to select:

1. What FedEx account do you want to bill2. What shipping method do you wish to use3. What type of labels do you wish to print

BillingThere are (3) buttons- each signifying which account you wish to bill the FedEx shipment to:

Office - The FedEx account you have listed in Settings/System Configuration. All Admin’s can access this account.

Your's - The FedEx account you, as an Admin, have in your Profile. Only relevant if you have required FedEx at User registration.

Users - The FedEx account in the Users profile. Only relevant if you have required FedEx at User registration.

Shipping Method and Label typeIndicate your shipping method using the buttons and select which type of label you wish to generate.

Reminder – (and you will see this information often)

Generate PDF labels Can print on plain paper, but have to print each label separately

Generate PNG labels Must print on FedEx self-adhesive labels (FedEx part #146525) Can print all labels with one click



Printing FedEx labels; PNG labels – FedEx Labels

Selecting the Generate PNG labels button will launch a pop-up window that displays your shipping labels, which will show up sequentially one after another in this one, single document.

Using the previous example, the pop-up window will show a document with individuallabels for: Lincoln, Torie, Jerry and James –addressed to theirrespective destinations

1. Print Page

By selecting the PRINT PAGEbutton, TM2 will print out FedEx labels for Lincoln, Torie, Jerry and James

2. Tickets

The bottom of each label contains a manifest of which specific tickets go with each label.

Gather those tickets

Place in FedEx envelope

Stick shipping

Pop-Up windowBy scrolling down you will see the other labels you are printing.


Printing FedEx labels: PDF labels – plain paper

When you choose to print PDF labels, a pop up window will appear that is similar to this example – listing each label individually.

3. Delivery Completed When are sure you printed the PNG labels on the proper labels and all printed correctly –Hit Delivery Completed and close any remaining delivery pop-up windows.

Marks all tickets associated with these deliveries as completed and removes them from your Delivery Status pane.

1. Print label for each recipient. Will print individually and pop up in another window.

2. Print Page to reference which tickets go with each label.

3. Check and make sure everything printed properly.

Gather tickets - place in FedEx envelope

Fold PDF label in half and insert in envelope window. Ready to ship.

4. If satisfied, select Delivery Completed and close any open windows



Tracking FedEx Shipments

Once you mark tickets as Delivery Completed, they disappear from your Ticket Delivery Status lists and become listed under Past Deliveries.

By selecting a specific event, you will see a hyperlinked the FedEx tracking number –which when clicked, will take you to the FedEx site.



Troubleshooting

FedEx Web Shipping is a third-party application provided by FedEx. TicketM2 ties the specifics of your TM2 activity to the FedEx application, but since FedEx’s “engine” drives the shipping function, TicketM2 has no input in regards to the rules, regulations and specifications that FedEx requires.

If TM2 is generating the labels correctly, but they are printing incorrectly or for some reason FedEx is not delivering your shipments, then it may be a problem with the printer you are using.

As a reference, below are the printing guidelines FedEx produces for web shipping. They will be a starting point if you are having trouble printing labels.

Key: Print FedEx labels with a laser printer with an output of at least 200dpi


fedex shipping guide fedex shipping integration

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