What’s Up With Feedback?

What’s Up With Feedback?

April 2015April 2015

What have you learned about effective feedback?

Are we focused on the right things?

Observation

Context?

Feedback Behavior Change

Strengths Improvement Areas

+ ++

---

Historical review/critique

Meta Analysis ( > 3,000 papers) Overall modest improvement in performance Large variability: > 1/3 reduced performance

Other Findings Verbal feedback less effective Self vs. task focus Task complexity Feedback vs. self-learnings

The Widely Accepted FoundationKluger & DeNisi (1996)

Cacioppo, Ilto, Larsen & Smith (1998)

Separate positive/negative evaluation spaces

Negativity bias

Audia & Locke (2003)

Self serving bias distorts feedback

The source matters

Consequences? Relevance?

How Do Our Brains React?

Does Personality Matter?

What About This Person?

John Gottman’s Magic Ratio (1992)

Human Flourishing (Fredrickson & Losada, 2005)

Individuals and teams in work setting

“Overcome toxicity of negative affect”

Minimum ratio: 2.9 to 1

What About The Health Of The Relationship?

How Should a Person’s Level Of Expertise Affect the Approach to Feedback?

What About Culture?

Now What?

Observe ProcessApply

Judgment

The Person

The Context

Your Relationship

• •

Support/ Encourage

• •

Challenge

Mix of Support/Challenge?

Timing? Messenger?

Entry Strategy?

Use of Indirect Cues/Messages?

Invest in the relationship first

Don’t fall for – “just give it to me directly”

Steer toward self-discovery

Never un-solicited

A Few Tips . . .