How to feel closeto our cust�ers?

YA LOS ENCONTRÉ¿Hacia dónde vamos?

react

Listenengage&

Watch

Product or Service?

externalcustomer

internalcustomer

What do we are promising?

Fulfills the promise

ManageManage

customerservice

ADVERTISING

products

GotEngaged!

what is happening??

You can deliver

better customer serviceturn custormers into

powerful brand advocatesand super boost your

brand awarenessto existing and new audiences

HOW ARE we WORKING?

WE ARE BreakingTHE RELATIONSHIPBETWEEN OUR

CUSTOMERS

How to build it?

Customer engagementacts

CUSTOMER

STAFFphysicalsupport

Tools &Atmospherearound theservice

Customer Service &Relation betweencustomers

Verbal acts

Physical-indispensable acts

Intellectual acts

Waiting between sequences

Inseparability

Relations

during theprocess

IntangibilityHow can we

make a difference?

Heterogeneity

satisfactionCustomer’s

Inseparability

How can we

make a difference? Value ChainPrimary Activities:

Support Activities:

Operations MKT ServiceInboundlogistics

Procurement, HR Management, Technology, Infrastructure

OutboundLogistics

Your audience is already there

willingand

waitingWhere are you?

Gracias