ARMAND V. FEIGENBAUM

(April 6, 1922 – November 13, 2014)

Founder and President of General Systems Company

that designs, implements and installs Total Quality

Control systems

TQC = Feigenbaum

Presented by –

Piyush Tripathi & Waseem

Farooq

AWARDS/POSITIONS

He wrote a book entitled ‘Total Quality Control’, in 1961.

2008 National Medal of Technology and Innovation, the highest honour for technological achievement bestowed on America’s leading innovators.

Quality of products and services is directly influenced by ‘Nine

Ms’-

9 M’s

MarketsMoney

ManagementMen

MotivationMaterials

Machines and MechanizationModern information methods

Mounting product requirements

According to Armand V. Feigenbaum –

Total quality control is an effective system for integrating the quality development, quality maintenance, and quality improvement efforts of the various groups in an organization so as to enable production and service at the most economical levels which allow full customer satisfaction.

Quality CostsPREVENTION COSTSAPPRAISAL COSTSINTERNAL FAILURE COSTSEXTERNAL FAILURE COSTS

Concept of the “Hidden Plant” Hidden Plant – the idea that so much extra work is

performed in correcting mistakes that there is effectively a hidden plant within any factory.

In every factory a certain proportion of its capacity is wasted through not getting it right the first time. Dr. Feigenbaum quoted a figure of up to 40% of the capacity of the plant being wasted. At that time, this was an unbelievable figure; even today some managers are still to learn that this is a figure not too far removed from the truth.

Feigenbaum’s Philosophy: Three Steps to Quality

(i) Quality Leadership:Management should take the lead in enforcing quality efforts. It should be based on sound planning.

(ii) Management Quality Technology:The traditional quality programmes should be replaced by the latest quality technology for satisfying the customers in future.

(iii) Organisational Commitment:Motivation and continuous training of the total work force tells about the organisational commitment towards the improvement of the quality of the product and the services.

Elements of Total Quality to Enable a Totally Customer Focus Quality is the customers perception. Quality and cost are the same not different. Quality is an individual and team commitment. Quality and innovation are interrelated and mutually beneficial. Managing Quality is managing the business. Quality is a principal. Quality is not a temporary or quick fix. Productivity gained by cost effective demonstrably beneficial Quality

investment. Implement Quality by encompassing suppliers and customers in the

system.

Armand V. Feigenbaum was the first to consider that quality should be considered at all the different stages of the process and not just within the manufacturing function. In his words, “The underlying principle of the total quality view and its basic difference from all other concepts is that it provides genuine effectiveness.Control must start with identification of customer quality requirements and end only when the product has been placed in the hands of a customer who remains satisfied. Total quality control guides the coordinated action of people, machines and information to achieve this goal. The first principle to recognize is that quality is every body’s job.”

THANK YOU