fenergo digital client orchestration · fenergo digital client orchestration is built upon the core...

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Middle Office

Online

Branch

Call Center

Mobile

Relationship / Client Manager

Agent / Distributor

Fenergo Digital Client Orchestration

Delivering a truly digital customer journey, driven by Fenergo’s industry-leading Regulatory Rules Engine, re-inforced with industry data, accessed from any channel.


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The Challenge

Customer experience is now a significant challenge for all financial services firms. However, client experiences and journeys are very often fragmented affairs, offering disparate and lengthy experiences.

Most financial organizations are comprised of siloed tech stacks that don’t communicate or connect with each other. Data is manually collected and processed with little or no chance of being shared or re-used. Regulatory rules are interpreted from a series of complex spreadsheets. And the result is a hodgepodge of different customer experiences depending on the channel of entry.

As a result, many financial institutions are incurring unnecessary costs arising from a manual and inefficient onboarding process, resulting in delayed transactions, higher potential for errors and the delivery of an under-par experience for their clients. This also proves to be a frustrating process for employees too, who have to spend more time than necessary on manual, administrative tasks, rather than tending to higher-value and revenue-generating client needs.

Clients want a Fast, Efficient, Omni-Channel Financial Service Experience

They want to be able to interact on their mobile devices, across a range of browsers and platforms, and to have the flexibility to self-serve at their convenience, without relying on office hours, emails or appointments. Equally, they need the flexibility to meet agents or relationship managers, when necessary, and want to submit their data and documentation once and re-use for any future activity.

Digitally Transform Client Experiences with Fenergo Digital Client Orchestration

Fenergo Digital Client Orchestration delivers the customer experience your customers want.

It enables financial institutions to provide a single, connected client journey from initial interaction, via any digital channel, through to compliant client, investor or fund onboarding and lifecycle events.

Fenergo Digital Client Orchestration is built upon the core Fenergo Client Lifecycle Management building blocks including KYC compliance, AML screening, global derivatives reform rules, tax compliance, client risk assessment and client master data.



Fenergo Digital Client Orchestration Delivers:

During every stage of the client journey, the Fenergo case continues to run behind the scenes, ensuring the client journey is optimized and executed as quickly and efficiently as possible. Each step is viewable ensuring visibility and transparency by sales personnel, client services managers, compliance personnel and client onboarding teams. The solution supports concurrent updates of information from any integrated system, reducing duplication of workload and streamlining the client onboarding process.

Sophisticated Case Management

Compliance can consume most of the customer journey time. Fenergo automates this process by driving all the rules required for the customer to be compliant with in-scope regulations. By centralizing customer data and documentation, Fenergo can re-use up to 75% of existing information for future regulatory or business development requirements. It also integrates with a host of AML/KYC data providers to further enhance the client risk profile and compliance process.

Centralized Data Management &

Integration, Regulatory Rules Engine

With Fenergo’s secure solution, customers can upload or update their client onboarding and KYC data and documentation at any time. Fenergo also integrates with a host of digital Identity & Verification (ID&V) technology providers (such as ID-Pal, Trulioo etc.) to automate and expedite the capture and verification of Customer Identification Program information.Digital Data

Capture

Financial services customers start their journey through their channel of choice – mobile, online, branch, customer call center or relationship manager - easily switching between channels mid-journey. Fenergo acts as the steel thread that directs your customer journey through all approval processes (sales, compliance, credit, legal, tech & operations).

True Omni-Channel Client Journeys

Through its advanced APIs, Fenergo integrates with all front-end solutions– 3rd party (such as Salesforce, MS Dynamics) or in-house and client-facing channels (web portals, Backbase, Kony) – ensuring a smooth orchestration process for all client data and documents from each system, enhancing the quality and integrity of the client onboarding and lifecycle journeys.

API-First Strategy, Delivering Straight

Through Processing



With Fenergo Digital Client Orchestration, financial institutions can:

Build high-value relationships and radically improve the client experience Provide a superior client experience from the start - establishing excellence, convenience and efficiency. Increase conversions and build brand loyalty, while decreasing time-to-transact or trade, and the risk of client churn.

Improve operational efficiencies by up to 82% By automating workflow rules to eliminate data entry or human errors first-time, re-use data, streamline key lifecycle processes, saving time and effort, and expediting the onboarding process.

Faster Time to Revenue and Improved Customer Lifetime Value (CLV) With quicker onboarding times, clients are transacting sooner, meeting any and all requisite deadlines and speeding up time to revenue. Furthermore, employees are freed up from administrative tasks to focus on providing more effective and personalized interactions with customers (e.g. cross-sell and upsell products and services).

Ensure Compliance by Design Throughout the Client Lifecycle Fenergo offers a comprehensive, purpose-built, packaged solution for regulatory compliance across 70+ jurisdictions globally, spanning global and local rules and regulations around AML/KYC, Tax (FATCA, CRS, 871M), OTC Derivative Rules, MIFID II rules and data privacy regulations such as GDPR.

The solution is co-designed with Fenergo’s global community of clients, who have direct input into the Regulatory Rules and product roadmaps through participation in Regulatory, Design and CTO forums. This continuous engagement with our financial services clients and their teams enables us to build the best digital solution for the market.

REQUEST A DEMO TODAY

Implement a single, connected, end-to-end customer journey for Client Lifecycle Management with your choice of Digital Channels.

Visit: www.fenergo.com/dco

fenergo digital client orchestration · fenergo digital client orchestration is built upon the core...

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