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Ferry Advisory Committee Meeting Minutes
Campbell River/Quadra/Cortes FAC Meeting Minutes Page 1 of 4 Meeting Date: October 20, 2006
Campbell River/Quadra/Cortes Ferry Advisory Committee
Date: October 26, 2006 Time: 12:00 p.m.
Location: Maritime Heritage Centre
671 Island Highway, Campbell River
Attendees: Committee BC Ferries John Sprungman, Chair Captain Gordon Nettleton, Marine Superintendent Jim Abram Senior Captain Jay Holliday, Cortes Island Connie Burns Judy Cryer, Manager Terminal Operations Ted Harrison Melanie Christensen, Administrative Assistant Jenny Hiebert Amar Johal, Director, Sales & Community Relations Gerry Hornby Gary Leitch, Manager, Stakeholder Relations & Consultation Bertha Jeffrey Corrine Storey, Executive Director Customer Care Mary Storry Roberta Chartier, Manager Customer Service Alois Stranan Dave McWalter, Customer Service Manager Absent: Bob Brown Senior Captain Wayne Maxted, Quadra Island Terry Hooper Duane Hanson
1. Call to Order: 12:05 p.m.
2. Approval of Agenda:
The following item was added to the agenda:
a. Loading/Off Loading at Route 23, Campbell River
3. Minutes of Previous Meeting:
a. Minutes of the meeting held on June 7 were approved and distributed on July 26.
b. Review of Action Items:
• FAC members to submit to the Chair the details on the kind of statistics they would like to see in the Marine Superintendent’s regular report. - Completed
• Captain Nettleton will forward the Operations Report in advance of the meeting so the meeting time can be spent discussing the report. – Completed. For future meetings, a hard copy of the Operations Report will be mailed to the members via Canada Post one week prior to the meeting.
• Captain Capacci will work with BC Ferries’ Human Resources department to look at the possibility of two 6-hour shifts, as a negotiated change to the collective agreement which specifically forbids split shifts - Action continued.
• Corrine Storey will keep John Sprungman advised as the study of the feasibility of reservations on all smaller routes proceeds – Roberta Chartier, Corrine Storey and John Sprungman have been conversing and meeting on the above noted subject.
• Captain Nettleton to provide the committee with details on the road and utility improvements schedule by the end of July – improvements are to commence mid November with completion slated for the end of January 2007. Improvements will include an additional traffic lane, and connection of BCF existing facility and Quadra Island Harbour Authority’s office to water and sewer.
4. Presentations:
a. Public
• North Island MLA Claire Trevena expressed her support for the Ferry Advisory Committee process and thanked members for volunteering their time and effort in representing their communities.
b. Operations Report
• Captain Gordon Nettleton presented the operations report on behalf of himself and Judy Cryer, Manager Terminal Operations. This presentation is appended to these minutes.
5. Correspondence - none
6. New Business:
a. Coast Card Update (prepaid discount tickets) • Amar Johal presented an update (attached) on the development of the Coast Card
platform and associated products. J. Abram reminded BCF that this committee was not in favour on the prepaid tickets being mounted on the Coast Card platform.
b. CRA Commuter Card (presentation attached) • Amar Johal reported on the Federal Government initiative to develop a program to
allow tax credits for ‘monthly commuter passes’. BC Ferries will develop a product to meet federal requirements. This product will likely be presented on the Coast Card platform. Action: BC Ferries will keep the committee advised as more information
becomes available from the federal government
c. 2nd Performance Term • Amar Johal advised (presentation attached) the committee that BC Ferries will file its
report on the costs of service in the second performance term with the BC Ferry Commission on 30 September. He advised that BC Ferries would work with the FACs to assist them in determining what interventions they wished to make with respect to future service levels. Critical dates and roles of participants in the process on determining the service levels for the 2nd performance term were outlined.
• John Sprungman advised that on behalf of all FAC chairs he has arranged a meeting with the Ministry of Transportation for November 17 to discuss FAC concerns. FAC chairs will also meet with BCF at that time and have asked for a meeting with the BC Ferry Commissioner. The FAC needs to determine route 23 and 24 requirements and articulate those needs to the government. Action: BC Ferries will meet with the FAC on November 30 to discuss the
2nd performance term (PT2).
Campbell River/Quadra/Cortes FAC Meeting Minutes Page 2 of 4 Meeting Date: October 20, 2006
d. Revised Terms of Reference • Gary Leitch presented a revised generic terms of reference for FACs (attached). He
asked members to comment through their chair. Action: The chair and Gary would then work to customize the terms of
reference for the Campbell River-Quadra-Cortes committee.
e. Northern Vessel Update • Amar Johal presented an update on the status of the new northern vessels
(attached).
g. Cortes 7:50 a.m. Sunday Sailing
• Sunday morning sailings are overloaded in the summer. This is due to BCF conducting drills and maintenance on Sunday mornings.
Action: Captains Jay Holliday and Gordon Nettleton will review the situation and advise the committee if it is possible to reschedule the drills and maintenance to another time which will have less impact.
h. Reservations – Cortes Island
• Corrine Storey reported that preliminary investigation indicates that a reservation system from Cortes Island is possible although there remain many substantive issues to be investigated and resolved. She indicated that a reservation system can only be put in place on a fee for service basis as elsewhere in the system. If this was conceptually acceptable she would proceed with further development work.
• Ms. Storey advised that the following technical issues remain to be resolved:
• How much vessel capacity to reserve?
• How to separate reserved and non-reserved traffic in the terminal?
• How to maintain vessel schedule? (loading a reserved ship takes longer)
• Ability to reserve in both directions.
• Relationship of prepaid tickets to the reservation system.
Action: BCF will work on these issues and develop a package for presentation to J. Sprungman and then to FAC and Cortes residents.
i. Managing Cortes Traffic – Campbell River, Heriot Bay and Summer Overloads
Action: Judy Cryer will schedule a meeting to include BCF operations staff (Captains Holliday, Maxted, Nettleton and Darlene Cadwallader) and John Sprungman, Gerry Hornby and Ted Harrison to review the situation and recommend action.
j. Wheelchair Access - Powell River Queen
• Appreciation for the deck shelter was expressed.
k. Loading/Off Loading Route 23, Campbell River
• This item is part of the traffic management issue identified in item “I” above and will be discussed in that context.
Campbell River/Quadra/Cortes FAC Meeting Minutes Page 3 of 4 Meeting Date: October 20, 2006
l. Cortes – 16 hour Schedule July and August
• Request to add extra sailing in A.M. and P.M. requires 16 hour day (now 12)
• This requires consideration of the BCF collective agreement
• And question of extra cost. FAC needs to identify this as a need in the PT2 discussions with government.
7. Next Meeting:
John Sprungman and Melanie Christensen to determine for May 2007 on Cortes Island. Special meeting to discuss PT2 is set for November 30.
8. Meeting adjourned:
3:10 p.m.
Approved:
Capt. Gordon Nettleton Date: November 6, 2006
John Sprungman, Chair Date: November 6, 2006
Attachments: • Operations Report • Coast Card – prepaid discount tickets • Coast Card – monthly pass • 2nd Performance Term • FAC Terms of Reference • Northern Vessel Update
Campbell River/Quadra/Cortes FAC Meeting Minutes Page 4 of 4 Meeting Date: October 20, 2006
Operations Report
Campbell River/Quadra/Cortes IslandsFerry Advisory CommitteeOctober 20, 2006
Table of Contents
SafetyTrafficRevenueService Issues - On Time PerformanceService Issues – Cancelled SailingsService Issues – Mechanical BreakdownsCorporate UpdateQuestions
Safety
Level 0 An event reported but not considered safety related: minor illness or injury to passenger; minor damage to passenger’s or BC Ferries’ property; minor environmental damage; security incident with no safety component; first aid response; incident over which BC Ferries has no control; OR a near-miss incident that had: potential for minor injury or illness to passenger; potential minor damage to passenger’s or BC Ferries’ property; potential for minor environmental damage
Level 1 Minor safety related incident: minor illness or injury to passenger; minor damage to passenger’s or BC Ferries’ property; minor environmental incident; minor security incident with safety component
Safety
Level 2 Significant incident: major injury to passenger; major damage to passenger’s or BC Ferries’ property; major environmental incident; major security incident with safety component; OR a near-miss incident that had: potential for major injury to passenger; potential for major damage to passenger’s or BC Ferries’ property; potential for major environmental damage; potential for major security incident
Level 3 Major incident: death of an employee related to operations; death of a passenger related to operations; damage to company property or asset that has resulted in (or could have resulted in) serious injury, loss of life, or loss of the asset (eg. actual/potential collision/grounding)
Safety
Passenger Incidents – April to August 2006
Route # of
Safety Incidents
# of Passengers PM
# of Safety Incidents
# of Passengers PM
April - August 2005 April - August 2006
23 2 439,633 0.05 0 438,832 0.00 24 1 55,717 0.18 0 55,765 0.00
Performance Measure (PM) = # of Safety Incidents per 10,000 passengers transported.
Traffic
Route 23 YTD September
0
10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
1998 1999 2000 2001 2002 2003 2004 2005 2006
Total VehiclesTotal Passengers
Traffic
Route 24 YTD September
0
2,000
4,000
6,000
8,000
10,000
12,000
1998 1999 2000 2001 2002 2003 2004 2005 2006
Total VehiclesTotal Passengers
Traffic
Route 23 Traffic
0
20,000
40,000
60,000
80,000
100,000
120,000
Apr-
03
Jun-0
3
Aug-0
3
Oct
-03
Dec
-03
Feb-0
4
Apr-
04
Jun-0
4
Aug-0
4
Oct
-04
Dec
-04
Feb-0
5
Apr-
05
Jun-0
5
Aug-0
5
Oct
-05
Dec
-05
Feb-0
6
Apr-
06
Jun-0
6
Aug-0
6
Total VehiclesTotal Passengers
Traffic
Route 24 Traffic
0
2,000
4,000
6,000
8,000
10,000
12,000
14,000
16,000
18,000
20,000
Apr-
03Ju
n-03
Aug-
03Oct
-03
Dec-0
3Fe
b-04
Apr-
04Ju
n-04
Aug-
04Oct
-04
Dec-0
4Fe
b-05
Apr-
05Ju
n-05
Aug-
05Oct
-05
Dec-0
5Fe
b-06
Apr-
06Ju
n-06
Aug-
06
Total VehiclesTotal Passengers
Traffic
Year to Date April to
September
Route Total Vehicles Total Passengers
2006 235,915 520,033 2005
23 239,641 523,422
2006 32,859 65,758 2005
24 33,528 65,419
Revenue
A B C D E F G Route Actual
Round Trips
Capacity Provided (AEQs)
AEQs Carried Fiscal 2006
Capacity Utilization
(C/B)
AEQs Carried Fiscal 2005
AEQ Growth (C-E)
AEQ Revenue
Fiscal 2006
23 6,265 877,100 450,793 51.4% 456,219 (5,426) 1,935,210 24 2,155 129,300 62,182 48.1% 62,665 (483) 347,228
H I J K Route Passengers
Fiscal 2006 Passengers Fiscal 2005
Passenger Growth (H-I)
Passenger Revenue
Fiscal 2006 23 916,450 925,120 (8,670) 1,331,215 24 107,488 110,064 (2,576) 230,930
(Excerpt from: “Operations Summary Report for the Year Ended March 31, 2006” - BC Ferries 2005/06 Annual Report to the BC Ferry Commissioner)
Service Issues
On Time Performance
NORTHERN ISLANDS - Route 23
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar
% o
f Sai
lings
With
in 1
0 M
ins
ofS
ched
uled
Sai
ling
Tim
e
05/06 Rt 23
06/07 Rt 23
Service Issues
On Time Performance
NORTHERN ISLANDS - Route 24
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar
% o
f Sai
lings
With
in 1
0 M
ins
ofSc
hedu
led
Sai
ling
Tim
e
05/06 Rt 24
06/07 Rt 24
Service Issues
Cancelled Sailings
Route 23 April May June July Aug TOTAL
0 0 0 0 0 0
Route 24
April May June July Aug TOTAL 0 0 6 0 0 6
Service Issues
Mechanical Breakdowns
Engineering Problems Affecting Sailings April to August 2006 Situation R23 R24
Delays 10 minutes or greater 0 8
Sailing cancels 0 6
Terminal – berth closure 0 0
Terminal – other problems 0 4
Vessel – auxiliary system 0 1
Vessel – propulsion control 0 0
Vessel – propulsion system 0 7
Vessel – steering system 0 0
Vessel – other problems 0 0
Accumulated mechanical delays 0 2
Action Items From the Previous Meeting
FAC members are to submit to the Chair the details on the kind of statistics they would like to see in the Marine Superintendent’s regular report (now Operations Report)Capt. Nettleton will forward the Operations Report in advance of the meeting so the meeting time can be spent discussing the reportCapt. Capacci will work with BC Ferries’ Human Resources department to look at the possibility of two 6-hour shifts, as a negotiated change to the collective agreement which specifically forbids split shiftsCorrine Storey will keep John Sprungman advised as the study of the feasibility of reservations on all smaller routes proceedsCapt. Nettleton to provide the committee with details on the road and utility improvements schedule by the end of July
Corporate Update
• Queen of the North Update
• New Builds – Super C
• New Build – Queen of Prince Rupert Replacement
• New Intermediate Vessel
• Hull 259
Questions
Coast Card Platform
Products
AssuredLoadingTickets
PrepaidDiscountTickets
MonthlyPass
Product
Ferry$ TBD
• Coast Card is an intelligent service delivery platform (smart card based system)• Intelligence is not based in the card - back end systems have all of the intelligence• Provides an efficient delivery mechanism to put products into customers hands.
Prepaid Discount Tickets
Summary of Consultation
March – June 2006
BC Ferries meets with 11 Ferry Advisory Committees specific to Pre-Paid Discount Tickets
Committees provide feedback on features of proposed program
Committees suggest extensions of program to provide different products
Summary of Consultation
Issues raised during discussion
Potential introduction of expiry date on Prepaid Tickets (loss of unused trips)Non-transferability, particularly to cohabiting family membersPrivacy issuesGroup Travel
Proposed Features of Pre-paid Discount Tickets
Expiry date ??????Transferability – Coast Card Platform is designed to allow this feature.No community is forced to initially accept Plastic Pre-paid Discount TicketsCo-existence of plastic and paper media for a timeThreshold for plastic conversion??????Project is ‘piloted’ on a route with large number of commuters to test systems and uptake by users.Privacy protected as per current Privacy LegislationLoss protection IF registeredAuto re-loading feature
Proposed implementation Schedule & Process
Further IT development work required – 6 months
Market research on Pre-paid Discount Ticket usage and features –6 months
Route specific pilot project – who wants to volunteer to test system? – April (earliest– 2007)
Remediate any issues identified – fall 2007
Roll out to other routes on a route by route basis as resources allow
Conclusion Prepaid Discount Tickets
Monthly Pass Product
Canada Revenue Announcement
Federal government announced a new transit tax credit as part of the May 2006 budget. Local ferry travel is included in the types of public transit that is covered under the credit. BC Ferries has been in discussions with the Department of Finance in Ottawa about how customers may benefit from this credit.BC Ferries is seeking more details from the federal government and will update customers and ferry advisory committees when more information is available.
Canada Revenue – some details
The new transit tax credit will apply to the cost of public transit passes effective July 1, 2006.The types of public transit that will be covered by the credit include travel by bus, streetcar, subway, commuter train, commuter bus and local ferry.Individuals making claims will be required to retain their receipts or monthly passes for tax verification purposes. As BC Ferries offers pre-paid discount tickets, not monthly passes, we are in discussions with CRA on how our customers can qualify for the credit.The federal budget proposed to allow individuals to claim a non-refundable tax credit of 15.25 percent for 2006 and 15.5 percent for subsequent years.
Monthly Pass
BC Ferries is currently developing a monthly pass productAdditional legislative clarification from CRA requiredExpect pricing and features will be different than Prepaid TicketsTargeted to frequent high volume commuters
2nd Performance Term:Roles, Process, Schedule
Second Performance Term
The changes to the Second Performance Term are defined in the Coastal Ferry Act (CFA) and the Coastal Ferry Services Contract (CFSC)− As per the CFA, the British Columbia Ferries Commissioner
(BC Ferry Commissioner) must determine the Price Cap (the amount that BC Ferries can charge for tariffs) for each route group
− As per the CFSC, the Province must make a determination of the following:
Establishment of core service levels to be provided on each routeEstablishment of Provincial service fees for each route
− The next performance term (a 4 year period) begins April 1, 2008 and ends March 31, 2012
Roles
Commissioner Province BC Ferries FAC
Sets price capSets Service Levels Sets Service Fees
By Sept 30, submits information to the Commissioner that will assist the Commissioner in establishing price caps for each route group
Advocate your community's views to your MLA, the Province and the BC Ferries Commissioner
PRICE CAP
The price cap is a ceiling on the average tariffs that BC Ferries can charge for a route groupCommissioner must set the price cap at a level that ensures BC Ferries earns a return to remain financially viable and is able to make necessary capital investmentsThe price cap will be higher or lower depending on what the provincial government decides are appropriate:− service levels; and− service fees
Roles
Price Cap
Service Levels Service Fees
Set by Commissioner
Set by Province
Key Dates and Roles of Participants
Sept 30 2006 BC Ferries files a price cap submission with the BC Ferry CommissionerApril 1 2007 BC Ferry Commissioner publishes preliminary report to the BC Government and BC Ferries indicating the price cap assuming current service fees and service levelsBC Government determines changes to service fees and/or service levels, if any June 30 2007 BC Ferries provides report to the BC Ferry Commissioner indicating changes to either core service levels and service fees, if anySept 30 2007 BC Ferry Commissioner issues final price cap for Performance Term 2
BC Ferries’ Role
BC Ferries provide price cap submission to the BC Ferry Commissioner – September 30− Estimate assumes the cost of delivering the same core
service levels and service fees for the years 2008-2012
BC Ferries to hold FAC meetings to explain the process and the schedule
BC Ferries provides information to assist communities and FACs develop their positions for discussion with the provincial government and the commissioner
The FACs’ role
Decide what is desirable from your perspective
Discuss this with your community
Meet with the BC Ferry Commissioner to discuss process
Reach consensus if possible
Articulate your views to your MLA and the Provincial Government
Share your views with the BC Ferry Commissioner
Process
BC Ferries briefs FACs – fall 2006
BC Ferries meets with FACs to provide information to assist FACs and others understand the possible implications of any service changes the FACs may desire
FACs articulate their views to the government & to the BC Ferry Commissioner
Provincial Government Contacts
Mr. John Dyble, Deputy Minister of [email protected] 250 387-3280Ministry of Transportation970 Blanshard St, Victoria V8W 3E6Liz Kenny – Executive Coordinator
Ms. Kathie Miller, Assistant Deputy Minister of [email protected] 250 387-5062
Ms. Nancy Merston, Director, Marine Branch,Ministry of [email protected] 250 356-0297
Questions?????
Ferry Advisory Committee Terms of Reference
Draft terms of reference
Attempt to create a simple generic terms of referenceBC Ferries recognizes the unique nature of each areaTherefore expect feedback on how these may need to be modified to suit your situationPlease advise [email protected] by Nov 30 for desired modifications
Northern Vessel - Information
In August BCF announces that a contract has been awarded to construct a new vessel to replace the Queen of Prince Rupert. This ship is expected to enter service in the spring of 2009.
On September 18th BCF announces the purchase of the replacement vessel for the Queen of the North – MV Sonia
− Vessel is 2 years old and currently in Spain
− Cost for the MV Sonia $50,600,000
− Will be in service for the busy 2007 summer season
Northern Vessel - Information
Vessel will undergo $18,000,000 in extensive modifications this winter to improve customer amenities and meet safety requirements to operate in Canadian waters.
Ship modification work to be undertaken includes:•Mechanical work on main engines and auxiliary systems•Hull painting•Change to Canadian registry•Modification to stern ramp to become compatible with BC Ferries’docks•New lifejackets, fire hoses and monitoring cameras•Car deck upgrades to accommodate higher loading capacity •Expansion and reconfiguration of galley and food service area•New seating•Expansion of washrooms•Relocation and expansion of giftshop
Northern Vessel - Information
MV SONIA VESSEL SPECIFICATIONS:MV Sonia
Year Build 2004Gross Tonnage 9,925Length Overall 117 metresBreadth 20 metresDepth 7.2 metresMaximum Draft 4.7 metresEngine Output 16,000 kW at 750 rpm# of Passengers 600+# of Vehicles 101# of Cabins 70Speed 20.3 knotsDamage Stability Two compartment
Northern Vessel - Information
Northern Vessel - Information
Northern Vessel - Information
Northern Vessel - Summary
Queen of Prince Rupert -refit 2007
Queen of Chilliwack -
MV Sonia – April 2007
New Build – 2009