field service software · 2018-08-02 · field service software market. we identify this set of...
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FIELD SERVICE SOFTWARE MAY 2018
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C O N T E N T S
Introduction
Defining Field Service Software
FrontRunners (Small & Enterprise Vendors)
Runners Up Methodology Basics
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This FrontRunners analysis is a data-driven assessment
identifying products in the Field Service software market that offer the best capability and value for small businesses. For a given market, products are evaluated and given a score for Usability (x-axis) and User Recommendations (y-axis). FrontRunners then plots 10-15 products each on a Small Vendor and an Enterprise Vendor graphic,, based on vendor business size, per category.
In the Field Service FrontRunners infographic, the minimum qualifying scores were 4.05 for Usability and 4.05 for User Recommended.
To be considered for the Field Service FrontRunners, a product needed a minimum of 20 user reviews published within 18 months of the evaluation period. Products needed a minimum user rating score of 3.0 for both Usability and User Recommended in both the Small Vendor and Enterprise Vendor graphics.
I N T R O D U C T I O N
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INTRODUCTION
The minimum score cutoff to be included in the FrontRunners graphic varies by category, depending on the range of scores in each category. No product with a score less than 3.0 in either dimension is included in any FrontRunners graphic. For products included, the Usability and User Recommended scores determine their positions on the FrontRunners graphic.
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Field Service software helps organizations obtain, track,
monitor and complete work orders within their respective field of expertise.
Software Advice’s FrontRunners is focused on the North American Field Service software market. We identify this set of core
capabilities for the Field Service software category: billing/invoicing, scheduling and dispatching, work order management and customer management, as well as at least one of the following: contact management, inventory management and/or GPS tracking.
D E F I N I N G F I E L D S E R V I C E S O F T WA R E
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US
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CO
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5.04.0
5.0
4.0
USABILITY
simPRO
FieldEdge
Housecall Pro
GorillaDeskTradify
ServiceTrade
VonigoFergus
ServiceM8Jobber
RazorSync
Service Fusion
ServiceBox
JOBPROGRESS
Wintac
mHelpDesk
F R O N T R U N N E R S ( S M A L L & E N T E R P R I S E V E N D O R S )
FRONTRUNNERS® FOR FIELD SERVICE, MAY 2018
For each individual rating in both the Usability and User Recommended criteria, the methodology weighs recent reviews more heavily.
Enterprise VendorSmall Vendor
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F R O N T R U N N E R S S C O R E S
( S M A L L V E N D O R S )
TOTAL SCORE
USABILITY SCORE
USER RECOMMENDED
SCORE
1 GorillaDesk 9.39 4.63 4.76
2 Tradify 9.21 4.49 4.72
3 ServiceTrade 9.13 4.52 4.62
4 Vonigo 9.10 4.39 4.71
5 Fergus 9.09 4.42 4.67
6 ServiceM8 9.01 4.50 4.51
7 Jobber 9.00 4.44 4.55
8 RazorSync 8.98 4.39 4.59
9 Service Fusion 8.89 4.41 4.48
10 ServiceBox 8.59 4.26 4.33
11 JOBPROGRESS 8.51 4.22 4.28
12 Wintac 8.25 4.11 4.15
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F R O N T R U N N E R S S C O R E S
( E N T E R P R I S E V E N D O R S )
TOTAL SCORE
USABILITY SCORE
USER RECOMMENDED
SCORE
1 Housecall Pro 9.15 4.53 4.62
2 simPRO 9.11 4.55 4.56
3 FieldEdge 8.58 4.16 4.41
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R U N N E R S U P
AceRoute
AgileField
Ai Field Management
Aimsio
Apptricity Field Services
Ascora
Augmented Support
AutoVu
AyaNova
Bella FSM
BigWave
BlueFolder
Call of Service
Click Field Service Edge
CoreSystems
Corrigo
Dataforma
Direct Focus
Dynamics 365 for Field Service
ESC Software
eServiceTicket
Evosus Software
ez Service Manager
FarEye
FeetPort
Fibo
Field Complete
Field Disaptcher
Field Force Manager
Field Force Tracker
Field Nimble
Field Squared
FieldAware
FieldAx
FIELDBOSS
FieldConnect
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FieldEZ
FieldInsight
FieldLocate
FIELDMOTION
Fieldomobify
Fieldpoint
FieldPulse
FieldServio
FieldSumo
Flobot
FLS VISITOUR
GeoPal
GoServicePro
GSMtasks
Husky AI
IFS Field Service Management
Infor Service Management
Job Tracker Professional
jobi
JobLogic
Keeprop
Key2Act
Kickserv
Klipboard
Less Paper
littlefleets
Loc8
LogiMove
Maxoptra
mEdge
MindYourService.com
MO.S.T.
Mobile Resource Manager
Mobiwork SmartTrack and MWS
myGeoTracking
Natural Insight
OctopusPro
Opermax
Ops2Go
Opti-Time
Optsy
Orthinc
Plexus
Praxedo
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ProfitZoom
Pruvan
ReachOut Execute
Real Scheduler
RealGreen Field Service Management
SAM Pro Enterprise
Scheduling Manager
Serfy
Service Autopilot
Service Centre
Service Management Enterprise
Service Pro
ServiceBench
ServiceBridge
ServiceMax
ServiceMonster
ServicePal
ServicePower
ServiceTitan
ServiceVelocity
ServiceWarrior
ServMan
ServSuite
SkyBoss
SmartServ
SuccessWare21
Synchroteam
Tasker
The HindSite Solution
The SERVICE MANAGER
Timing Software
TODOzone
Total Office Manager
Total Service
TrackOne
Trade-Serve
Traqspera
VMS Service Management
vWorkApp
Walkabout
WorkDeskPro
WorkflowMax
WorkWave Service
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The FrontRunners methodology assesses and calculates a
score for products on two primary dimensions: Usability on the x-axis and User Recommended on the y-axis.
The Usability score is a weighted average of user ratings including:
• End-user ratings of one to five stars on the product’s ease of use.
• End-user ratings of one to five stars on the product’s functionality.
The User Recommended score is an overall weighted average of scores including:
• End-user ratings of one to five stars on how valuable users consider the product to be relative to its price.
• End-user ratings of one to five stars on how likely they are to recommend the product to others.
There are up to two FrontRunners graphics for each market, one Small Vendor and one Enterprise Vendor graphic. The Small Vendor graphic highlights qualifiers from smaller (by employee size) vendors, while
M E T H O D O L O GY B A S I C S
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METHODOLOGY BASICS
the Enterprise Vendor graphic displays qualifiers for larger (by employee size) vendors.
Markets are defined by a core set of functionality, and to be eligible for FrontRunners, products must offer that core set of functionality. Core functionality required is determined by our research analysts, who provide coverage for and have familiarity with products in that market. Additionally, a product must have at least 20 unique user-submitted product reviews across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com and getapp.com, which must have been published within 18 months of start of the analysis period.
Inclusion in the Small Vendor or Enterprise Vendor FrontRunners graphic is based on the vendor’s employee count. Vendors eligible for the Enterprise Vendor graphic must have more than the median employee count for all vendors in the market, or 100 employees—whichever is greater. Vendors whose employee counts do not meet either of those thresholds qualify for the Small Vendor graphic.
1 In the event fewer than 10 products qualify for either a Small Vendor or Enterprise Vendor FrontRunners graphic, the vendors that do qualify will be combined into a single graphic.