FIFA Extranet - Empowering Users with

Flexibility, Control, and EfficiencyIn keeping with today’s business environment, enhanced interaction experience with all stakeholders—media, fans, partners, sponsors and

supporters, via information sharing, collaboration, and improved communication—is very critical. This is even more critical when it pertainsto the largest sporting event on the Planet, where traditional IT solutions have to be provided in a non-traditional environment.

At FIFA, the existing discrete system architecture and the inability to have a dashboard view of the daily reports from multiple venues for

managers was posing a hindrance for better decision-making. The inability to share information with the targeted users distributed acrossthe globe was also a challenge for FIFA.

Challenge for FIFA 2010• Collaborating and communicating with 208 member associations (analogous to countries)and six confederations• Coordinating and managing 50,000+ media ticket requests for key events• Non-availability of a dashboard view of daily reporting from multiple venues for managers• Inability to share information with targeted users distributed across globe• Discrete System Architecture• Non-availability of a Centralized User Database and User Management System

Solution• A cost-effective and scalable solution built on Episerver CMS tool with the help of other third party tools and software such as GSA,

Adobe Flash Media, Strongmail to build various web2.0 enabled features• Modular Solution with a phased approach delivery model and helpdesk support

Benefits• Enhanced interaction experience with partners, sponsors and supporters• Increased intra and inter department coordination to manage events through online reporting tool and other web 2.0-enabled collaborative

features in extranet• Ability to launch new extranets within a week without much incremental cost• Unified user experience across extranets

Overcoming customizations andlocalization challenges was theneed of the hourOvercoming the challenges of business communication andinformation dissemination over discretely managed Extranets,

Mahindra Satyam developed the FIFA Extranet and Intranetplatform. The Extranet platform was a content management systemthat allowed FIFA not only to organize a mega event like the World

Cup effectively, but also make it scalable to support localized andsmaller events and serve as a cost-effective solution.

In its current form, the Extranet and Intranet serves 12 FIFAdepartmental Extranet sites with features such as Discussion Forums,Calendar, Document Repository and News. The solution has radically

enhanced FIFA’s interaction experience with Partners, Sponsors andSupporters. The Extranet platform also supports three transactionapplications, viz., the very popular Media Ticketing, Project Reporting,

and Messaging Tool.

Media Ticketing ApplicationThe Media Ticketing Application allows media personnel from

different media organizations to apply for tickets for thematches based on their functionality at the event. FIFA MediaOfficers view and approve these requests based on the

capacities and restrictions for each match.

The distribution module within the Media Ticketing Applicationis flexible and allows media to collect their tickets or parking

passes ahead of the match from any of the ticketing locationsacross the country.

The No Show/Penalties Module allows the Media Officers to

track media personnel who have not turned up in spite ofpossessing approved tickets and reallocate their tickets to otherson the waitlist.

Golden Ball Polling ApplicationEvery FIFA World Cup has awards for the three best players of

the tournament: Golden Ball, Silver Ball and the Bronze Ball.Once the Technical Study Group (TSG) sends the shortlist, thevoting is set up in the Media Channel Extranet where

accredited media can cast votes. Media can select a player ineach position and these can be changed and submitted untilthe final whistle of the finals.

A complex system of rules computes the percentage votesand weightage for each selection and gives the results in realtime based on the votes that have been cast.

These results are then combined with the polling results fromFIFA.com to announce the winners.

Flexible yet robust applicationleaves end-users delightedThe Extranet platform provides FIFA with a unified and highly

customizable content management solution that can be leveragedacross all departments of FIFA. Each FIFA department now hascomplete control over defining and managing their own Extranet,

each with its own site structure, content, and user community - allon one platform offering a unified organizational outlook andconsistent user experience.

Mahindra Satyam has efficiently customized the application to suitcustomer needs which resulted in increased inter- departmental

coordination on events and planning, thus making the Extranetplatform an evolving solution catering to the changing businessneeds, while accelerating teamwork.

The Extranet solution also provides the Extranet Helpdesk Support,which ensures that appropriate levels of user and systems support isavailable to application users. Extranet helpdesk support is provided

for key events and project milestones and follows a 24x7 model.

About Mahindra SatyamMahindra Satyam (NYSE: SAY) is a leading global business and information technology services company that leverages deepindustry and functional expertise, leading technology practices, and an advanced, global delivery model to help clients transform

their highest-value business processes and improve their business performance.

The Company's professionals excel in enterprise solutions, supply chain management, client relationship management, businessintelligence, business process quality, engineering and product lifecycle management, and infrastructure services, among other key

capabilities.

Mahindra Satyam is part of the $6.3 billion Mahindra Group, a global industrial conglomerate and one of the top 10 industrial firmsbased in India. The Group’s interests span financial services, automotive products, trade, retail and logistics, information technology

and infrastructure development.

Mahindra Satyam development and delivery centers in the US, Canada, Brazil, the UK, Hungary, Egypt, UAE, India, China, Malaysia,Singapore, and Australia serve numerous clients, including many Fortune 500 organizations.

www.mahindrasatyam.com

ContactTo know more, write to rfi@MahindraSatyam.com

FIFA 2010 Event Management Solutions• Cost Effective Accreditation systems: Designed for over 250,000 accreditations during the World Cup

• Consolidation of Volunteer Management Systems: For over 130,000 volunteers

• Hosting of an Efficient Transportation System: Including all ground transport

• Enhanced Space and Material Systems: Deployment of over $1 Billion of assets during the World Cup

• Incorporating Robust Ticketing System: Testing and deploying the product to sell more than 3 Million tickets