FILIPINO REPORT CARD

ON

PRO-POOR SERVICES

“I believe in listening to and learning from those I serve. I will ensure that my organization creates and respects genuine mechanisms for regular feedback from our citizen-customers, and subsequently uses this feedback to render better services to them.”

President Gloria-Macapagal Arroyo

Information Generated by the Report Information Generated by the Report CardCard

• Awareness of service

• Availability of service

• Use/Non-use of service

• Satisfaction with service

• Comparisons of service

• Costs of service (actual and hidden)

• Recommendations for improvement

Overall Ranking of Public Services

Public Service Score Rank

Education 1.49 2

Health 1.53 1

Water Supply 1.03 4

Housing 0.79 5

Food Distribution 1.38 3

COMPARISONS IN THE REPORT CARD

• SPACE (Regions, Location)

• TIME

• GROUPS (Expenditure, Gender)

• TYPES OF SERVICE

• SERVICE PROVIDER VS. USER

Steps in the Report Card Survey• Issues for survey identified through focus group

discussion• Collected by nationally representative survey• Survey by independent agency (the SWS)• Preliminary analysis subjected to service provider

feedback• Comprehensive analysis undertaken bys ector

specialists• Survey data complimented by field observation,

secondary information and stakeholder feedback• Data and findings in the public domain

Dissemination CampaignDissemination Campaign

• Consultations with public service providers

• Consultations with Congress

• Public Advocacy

ResultsResults

• 100 poorest families program

- Lingap para sa Mahihirap

Households Covered Under the Households Covered Under the 100 Poorest Families100 Poorest Families ProgramProgram

Own Family Listed

Expenditure Group

No. of

Households

Percent

Total No. of Households

Bottom 30% Middle 30% Top 40%

58 59 55

16 16 11

360 360 480

Three Models for InstitutionalizationThree Models for Institutionalization

• Report Card by civil society India

• Report Card by service provider Canada, United Kingdom

• Report Card by oversight agency United States

Department of Budget and ManagementDepartment of Budget and Management

• Outputs

• Processes

• Client Feedback

Improving the Report CardImproving the Report Card

• Focusing on selected performance indicators

• Revising the questionnaire

• Improving cost-effectiveness

• Localizing the Report Card

Civic Civic EngagementEngagement

Civic Civic EngagementEngagement

Budget Formulation

Municipal Budgets, Brazil

Alternative Federal Budget, Canada

Performance Monitoring Filipino Report Card

Budget Tracking

Uganda

G-Watch, Phi

Budget Analysis

DISHA, India

IDASA, S. Africa

PARTICIPATORY PUBLIC EXPENDITURE MANAGEMENT