fill in the blanks while listening

2
Fill in the blanks while listening M=Manager C=customer M:Good afternoon madam.I understand ………………………………………. C:Yes,…………………………with this hair dryer. M:………………………………..What’s the trouble? C:Well,first of all,I ordered it two months ago and it only arrived yesterday. M:Oh dear!.................................... C:Well,it’s probably because you addressed it to Mr Paul Jones at 29 Cannon Street.I’m Mrs Paula Jones, and my address is 39 Cannon Street. M:Well,……………………………………,madam. C:And secondly, ………………………………………..It does’t work. M:Doesn’t work? C:NO,It doesn’t work.It doesn’t dry my hair.When I switch it on, …………………bzzzzz,but it doesn’t get hot at all M:Well,……………………………………….about this,madam.I……………………….We’ll be happy to replace the dryer for you.Or………………………………….instead,if you prefer Match the underlined word or expression with the closest meaning in column B 1)I ordered it two months ago… a-wrote on it the name and address of 2)That’s very strange b-take this and give you money 3)…….addressed it to……. c-take this and give you another 4)I’m afraid it’s useless d-no one can use it 5)It doesn’t work e-in place of my other suggestion

Upload: mampiova-rakotovao

Post on 08-Aug-2015

66 views

Category:

Documents


2 download

TRANSCRIPT

Page 1: Fill in the blanks while listening

Fill in the blanks while listening

M=Manager C=customer

M:Good afternoon madam.I understand ……………………………………….

C:Yes,…………………………with this hair dryer.

M:………………………………..What’s the trouble?

C:Well,first of all,I ordered it two months ago and it only arrived yesterday.

M:Oh dear!....................................

C:Well,it’s probably because you addressed it to Mr Paul Jones at 29 Cannon Street.I’m Mrs Paula Jones, and my address is 39 Cannon Street.

M:Well,……………………………………,madam.

C:And secondly, ………………………………………..It does’t work.

M:Doesn’t work?

C:NO,It doesn’t work.It doesn’t dry my hair.When I switch it on,…………………bzzzzz,but it doesn’t get hot at all

M:Well,……………………………………….about this,madam.I……………………….We’ll be happy to replace the dryer for you.Or………………………………….instead,if you prefer

Match the underlined word or expression with the closest meaning in column B

1)I ordered it two months ago… a-wrote on it the name and address of

2)That’s very strange b-take this and give you money

3)…….addressed it to……. c-take this and give you another

4)I’m afraid it’s useless d-no one can use it

5)It doesn’t work e-in place of my other suggestion

6)……..to replace the dryer f-I’m surprised

7)…………we’ll give you a refund g-do what it should do

8)give you a refund,instead h-asked you to send it