fill in the blanks while listening
TRANSCRIPT
Fill in the blanks while listening
M=Manager C=customer
M:Good afternoon madam.I understand ……………………………………….
C:Yes,…………………………with this hair dryer.
M:………………………………..What’s the trouble?
C:Well,first of all,I ordered it two months ago and it only arrived yesterday.
M:Oh dear!....................................
C:Well,it’s probably because you addressed it to Mr Paul Jones at 29 Cannon Street.I’m Mrs Paula Jones, and my address is 39 Cannon Street.
M:Well,……………………………………,madam.
C:And secondly, ………………………………………..It does’t work.
M:Doesn’t work?
C:NO,It doesn’t work.It doesn’t dry my hair.When I switch it on,…………………bzzzzz,but it doesn’t get hot at all
M:Well,……………………………………….about this,madam.I……………………….We’ll be happy to replace the dryer for you.Or………………………………….instead,if you prefer
Match the underlined word or expression with the closest meaning in column B
1)I ordered it two months ago… a-wrote on it the name and address of
2)That’s very strange b-take this and give you money
3)…….addressed it to……. c-take this and give you another
4)I’m afraid it’s useless d-no one can use it
5)It doesn’t work e-in place of my other suggestion
6)……..to replace the dryer f-I’m surprised
7)…………we’ll give you a refund g-do what it should do
8)give you a refund,instead h-asked you to send it