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Achieving Success Achieving Success Through Effective Through Effective

Business Business CommunicationCommunication

BY:- PANKAJ SOLANKIBY:- PANKAJ SOLANKIPGPSE PARTICIPENTPGPSE PARTICIPENT

AFTERSCHOOOL. AFTERSCHOOOL.

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Achieving Success Achieving Success TodayToday

CommunicationCommunicationCommunicationCommunication

SendingSendingSendingSendingActingActingActingActing

ReceivingReceivingReceivingReceivingUnderstandingUnderstandingUnderstandingUnderstanding

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Effective Effective CommunicationCommunication

Productivity IssuesProductivity Issues

Problem SolvingProblem Solving

Overall Work FlowOverall Work Flow

Decision MakingDecision Making

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Effective Effective CommunicationCommunication

Professional ImageProfessional Image

Business RelationshipsBusiness Relationships

Stakeholder ResponseStakeholder Response

Promotional MaterialsPromotional Materials

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What Employers What Employers ExpectExpect

Organizing and presenting ideasOrganizing and presenting ideas

Listening effectivelyListening effectively

Communicating across culturesCommunicating across cultures

Using communication technologiesUsing communication technologies

Practicing business etiquettePracticing business etiquette

Communicating ethicallyCommunicating ethically

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Characteristics Characteristics of Effective Messagesof Effective Messages

PracticalityPracticality

Clarityand Conciseness

Clarityand Conciseness

PersuasionPersuasion

Factual BasisFactual Basis

PrecisionPrecision

RecommendationsRecommendations

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Internal Internal Communication Communication

Official StructureOfficial Structure

ChainChainof Commandof Command

ChainChainof Commandof Command

Formal Formal Lines of PowerLines of Power

Formal Formal Lines of PowerLines of Power

The GrapevineThe Grapevine

Informal Informal NetworkingNetworking

Informal Informal NetworkingNetworking

Unofficial Unofficial Lines of PowerLines of Power

Unofficial Unofficial Lines of PowerLines of Power

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External External Communication Communication

Formal ContactsFormal Contacts

Marketing Marketing Marketing Marketing

Public RelationsPublic RelationsPublic RelationsPublic Relations

Informal ContactsInformal Contacts

EmployeesEmployeesEmployeesEmployees

ManagersManagersManagersManagers

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The Communication ProcessThe Communication Process

Channeland Medium

Six-PhaseProcess

Channeland Medium

Six-PhaseProcess

Phase 1Sender

Has an Idea

Phase 1Sender

Has an Idea

Phase 3Sender

Transmits Message

Phase 3Sender

Transmits Message

Phase 2Sender

Encodes Idea

Phase 2Sender

Encodes Idea

Phase 6Receiver

Sends Feedback

Phase 6Receiver

Sends Feedback

Phase 4Receiver

Gets Message

Phase 4Receiver

Gets Message

Phase 5Receiver

Decodes Message

Phase 5Receiver

Decodes Message

Situation

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Why Is Business Why Is Business Communication Unique?Communication Unique?

Why Is Business Why Is Business Communication Unique?Communication Unique?

GlobalizationGlobalizationand Diversityand Diversity

GlobalizationGlobalizationand Diversityand Diversity

InformationInformationValueValue

InformationInformationValueValue

RelianceRelianceon Teamworkon Teamwork

RelianceRelianceon Teamworkon Teamwork

New CorporateNew CorporateStructuresStructures

New CorporateNew CorporateStructuresStructures

PervasivenessPervasivenessof Technologyof Technology

PervasivenessPervasivenessof Technologyof Technology

CommunicationCommunicationBarriersBarriers

CommunicationCommunicationBarriersBarriers

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Increasing Value Increasing Value of Business Informationof Business Information

Knowledge WorkersKnowledge WorkersKnowledge WorkersKnowledge Workers

CompetitiveCompetitiveInsightsInsights

CompetitiveCompetitiveInsightsInsights

RegulationsRegulationsand Guidelinesand Guidelines

RegulationsRegulationsand Guidelinesand Guidelines

CustomerCustomerNeedsNeeds

CustomerCustomerNeedsNeeds

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Pervasive TechnologyPervasive Technology

Voice SystemsVoice SystemsVoice SystemsVoice Systems Virtual AgentsVirtual AgentsVirtual AgentsVirtual Agents

NetworkingNetworkingAdvancesAdvances

NetworkingNetworkingAdvancesAdvances

MobileMobileCommunicationCommunication

MobileMobileCommunicationCommunication

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Communication Communication BarriersBarriers

DistractionsDistractionsDistractionsDistractions

Information OverloadInformation OverloadInformation OverloadInformation Overload

Perceptual DifferencesPerceptual DifferencesPerceptual DifferencesPerceptual Differences

Language DifferencesLanguage DifferencesLanguage DifferencesLanguage Differences

Restrictive EnvironmentsRestrictive EnvironmentsRestrictive EnvironmentsRestrictive Environments

Deceptive TacticsDeceptive TacticsDeceptive TacticsDeceptive Tactics

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Effective Effective CommunicationCommunication

Improve YourImprove YourSkillsSkills

Improve YourImprove YourSkillsSkills

Give and GetGive and GetFeedbackFeedback

Give and GetGive and GetFeedbackFeedback

Apply Business Apply Business EtiquetteEtiquette

Apply Business Apply Business EtiquetteEtiquette

MinimizeMinimizeDistractionsDistractions

MinimizeMinimizeDistractionsDistractions

ConsiderConsider the Audiencethe Audience

ConsiderConsider the Audiencethe Audience

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Using Business Using Business Communication Communication

TechnologyTechnology

MaintainingMaintainingPerspectivePerspectiveMaintainingMaintainingPerspectivePerspective

ImprovingImprovingProductivityProductivityImprovingImproving

ProductivityProductivity

ReconnectingReconnectingWith PeopleWith People

ReconnectingReconnectingWith PeopleWith People

InvestingInvesting WiselyWisely

InvestingInvesting WiselyWisely

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THANKS