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Week2 Title:Travel Company Group:C A.Researcher-Person#1(Honami Kon) 1. What does your company do? (You can make any company you like.) Our company is travel company. 2. Where is your company? There are our company in Japan and Australia. 3. How many workers does your company have? We have fifty workers. 4. Why did you establish your company? To increase the number of foreign tourists to Japan. 5. Who are your competitors? Other travel company. 6. Who are your customers? Elderly person and students on school excursion. 7. How much money do you need to start the company? 500 million yen. B.Organizer-Person#2(Ayano Oshima) I think an important thing for the travel company is satisfying customer and expanding the activity all over the world. It is necessary to interact the culture with the foreign country to expand the activity to the world. The problem is a decreasing in the number of Japanese travelers by the influence of the recession. C.Planner-Person#3(Shu Endo) Week3 To: Professor John Brine From: Group C Subject: Company-Explanation A. Recently, the internationalization is advanced . The number of foreign travelers to Japan has increased. Our company plan the travel in Japan so that the foreign traveler can learn Japan. Also, we help so that people who have uneasiness for the travel can travel easily. Traveler can learn the culture of other countries by mutually traveling to the foreign country. As a result, we can make international exchange. B. Our company plan the travel for the customer to enjoy it readily. We plan the travel suitable for customer's purpose. For example, short term, long term, our country, foreign countries, a few people, group, cheap and high quality. Even when hurrying up, it is safe because we plan travel at once. People can do safe travel, because we plan a travel. C. First,our company is going to make a connection in many company. For example, air company and bus company, hotel in travel destination. Second,I will have to advertise to our company name in internet and TV commercial message, free paper in order to be known many people it. Third, we research what people expect what kind of travel and service. So we make the plan of the expected trip. Next we think which customer is satisfied the plan, and improve, demonstrate. So We decide the plan to be satisfied. D. Our company is democratic one. Therefore there's no boss. Each member's roles are below. *Resercher(Honami Kona) 1.emamining a safety of the place a customer visits. 2.making a conection of many airlines. *Sale agent(Ayano Oshima) 1.Wait on customers and listening to demand of customer *Accounting(Shu Endo) 1.Counting expenditures and income. 2.Managing business. *Planner(Haruka Shoji) 1.Planning travel as a customer hopes(e.q. An amount of money, the number of people,sightseeing tourism or business.). Date: April 27, 2010 Subject: Internal Memorandum To: Professor John Brine From: s1170180 Shu Endo

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Page 1: Final

Week2

Title:Travel CompanyGroup:CA.Researcher-Person#1(Honami Kon)1. What does your company do? (You can make any company you like.)Our company is travel company.2. Where is your company?There are our company in Japan and Australia.3. How many workers does your company have?We have fifty workers.4. Why did you establish your company?To increase the number of foreign tourists to Japan.5. Who are your competitors?Other travel company.6. Who are your customers?Elderly person and students on school excursion.7. How much money do you need to start the company?500 million yen.B.Organizer-Person#2(Ayano Oshima)I think an important thing for the travel company is satisfying customer and expandingthe activity all over the world. It is necessary to interact the culture with the foreign country to expandthe activity to the world. The problem is a decreasing in the number of Japanese travelers by theinfluence of the recession.C.Planner-Person#3(Shu Endo)

Week3 To: Professor John Brine From: Group CSubject: Company-Explanation A. Recently, the internationalization is advanced . The number of foreign travelers to Japan has increased. Our company plan the travel in Japan so that the foreign traveler can learn Japan. Also, we help so that people who have uneasiness for the travel can travel easily. Traveler can learn the culture of other countries by mutually traveling to the foreign country. As a result, we can make international exchange. B. Our company plan the travel for the customer to enjoy it readily. We plan the travel suitable for customer's purpose. For example, short term, long term, our country, foreign countries, a few people, group, cheap and high quality. Even when hurrying up, it is safe because we plan travel at once. People can do safe travel, because we plan a travel. C. First,our company is going to make a connection in many company. For example, air company and bus company, hotel in travel destination. Second,I will have to advertise to our company name in internet and TV commercial message, free paper in order to be known many people it. Third, we research what people expect what kind of travel and service. So we make the plan of the expected trip. Next we think which customer is satisfied the plan, and improve, demonstrate. So We decide the plan to be satisfied. D.Our company is democratic one. Therefore there's no boss. Each member's roles are below. *Resercher(Honami Kona) 1.emamining a safety of the place a customer visits. 2.making a conection of many airlines. *Sale agent(Ayano Oshima) 1.Wait on customers and listening to demand of customer *Accounting(Shu Endo) 1.Counting expenditures and income. 2.Managing business. *Planner(Haruka Shoji) 1.Planning travel as a customer hopes(e.q. An amount of money, the number of people,sightseeing tourism or business.). Date: April 27, 2010 Subject: Internal Memorandum To: Professor John Brine From: s1170180 Shu Endo

Page 2: Final

A. We will be in travel business. Its business examines safety of customer's destination in travel and plans travel and prepares travel. We will give customers so good trip and time, make them so happy. We will plan trip which gives good memory and oppotunity to know another culture, history. we aim at planing not only fun but also intelligent travel. Our business makes international something. We will talk about customer's demands budget, the number of people goal with customers before. We will make a conection to many airlines to set up price to low.

B. In our company, Mission Statement are safety, seculity, living up to customer's expectation, demand, satisfaction and to present so good time. We aim at to giving not only them but also oppotunity to come across and know intelligent things. We want to customer to be entertained.

C. Our company's goal is to get better service in order to be had trust it more and be satisfied to many customers. And we have more people use the company, and we need that customer think that it is thanked. I bring up a company and extend a scale more than before, so it is one of the goals to have the people of various countries use plan of our company. Next our company's objective is that we establish the base of the company and offer service without the relief and inconvenience for customers. And we make the plan which match with various customers and we have them satisfaction.

D. Primarily it is important for us to have a visitor satisfy. Therefore each one has a high aim, and they should work in order to have to achieve it. The result, our company quality and the job performance can make gains, and we have more people use the company. And The collaborative relationship between friends is also important . If problem were happened, we could solve the problem favor having good relationship. Elsewhere, our efficency of the work becomes high, so we can erform better service for customers.

E. Our company markets aiming at students on school excursions, honeymooning married couple, interested foreigner in Japan, friend of graduation travel, elderly person and family. For example, students on school excursion travel for about one week, and learn the culture of the destination. Foreigner interested in Japan learns Japan by going to the temple and the castle in the travel of about two weeks, and eating the Japanese food . Families deepen family ties by going to Theme Park that the adult and the child can enjoy and camping in the mountain. Our company markets a wide customer to the other party like this.

F. No, it isn't. Our company is not a growth industry. We plan the travel in a short term centering on the customer of the few people. For example, it is a married couple and a family. The travel with composure is planned for them. We contract to the repeat customer of the group in a long term. For instance, it is a school and a company. To answer the customer's hope at any time, the travel is planned.

G. *Our company plans the travel for a wide generation. We actively exchange it with foreign countries. As a result, the number and the kind of the plan increase. *Our main competitive edge is an English conversation ability. It becomes easy to offer the plan to foreigner's other party of the customer. Moreover, the connection with foreign countries widely becomes deep when this is. *We attempt the tie-up with the foreign country by using my English conversation ability. Moreover, the customer data is managed by the computing capacity. The homepage is made by using the computer, and our company is advertised.

Page 3: Final

week4

1. INFORMATION RESEARCHER -

A.Summarize the results from three online documents that you searched for information that youplanned to include as part of the final document OR used as a reference / example?As for these brochures, the scenery of the destination, the explanation of the sightseeing spot, and the introduction of accommodations are written.

B.Why did you choose these reference documents? Why are they important? Write 5 major points inthe document that are important for the current project.It is easy for the photograph to exist and to see this pamphlet.As for this, the explanation of the sightseeing spot is written in detail.This remains in the impression.As for this, transportation is introduced.

C.How do you think the information that you are supporting will contribute towards the finaldocument? How should your group adopt some of the points that you mentioned in the referencearticles?Our pamphlet explains the sightseeing spot by using the photograph.Moreover, it introduces transportation and accommodations.

D.Write a paragraph explaining the link between the reference documents and the current project.We referred to the web brochures to make the brochures to do a comprehensible explanation for the customer.

2. 2. CONTENT ORGANIZER -

A.Overall, what is your plan for designing the final document?We will make the pamphlet that can be seen and remembered by a lot of customers.

B.Identify the major headings / paragraphs in the logical order of the document.Heading of our brochures are explainations of the sightseeing spot, introduces accommodations, and introduction of transportation.

C.Explain the 5 major points that you see in the final document.It is made easily to see applying the photograph.It explains the sightseeing spot in detail.Brochures with impact.Introduction of transportation.Introduction of accommodations.

Page 4: Final

3. D.Explain the logical organization in the document. Why did you choose to organize the documentthis way?Our Brochures plainly tells it applying the photograph.Moreover, it introduces the explanation of the sightseeing spot there.It put the transportation to the sightseeing spot.Also, it introduces accommodations for the customer.

4.

3.PLAN DEVELOPER

http://www.slideshare.

Page 5: Final

week5

Travel Company

French

To visit sightseeing four wold heritages like a Versailles PalaceTo enjoy taste of the wine in FrenchTo eat a delicious French dinerTo see the sights of the Paris city and shopping

6 days: 180,000 ~ 340,000 yen8 days: 220,000 ~ 460,000 yen

Canada

To go to see the auroraTo experience the life which it is the easiest to live in the woldTo to see a waterfall of Niagara To enjoy Canadian Nature

5 days: 190,000 ~ 370,000 yen8 days: 230,000 ~ 490,000 yen

The price of plan may be changed by season and days, etc.

Our company was esrablished to give many people opportunity to feel other cultures.

For it, we provide the opportunities to travel various places easily within low price and high quality.

We prepare a lot of plans. They have many patterns, for example, Asia course, Europe course, Oceania course, North America course, and so on. Of course there is inernal course in them. If there is no course you want, we make other plan, based on your demands. We have connection with the airline, etc so we can provide good travel within low price and high quality.

If you use our company for the first time

We take 15 percent off the price.

Point Card

We prepare point card. You can obtain the 10 percent points of charge.

(1 points is equal to 1 yen.)

Our campany prepare many other benefits for you.

Italy

To sate delicious meals such as the Canzone's dinnerTo visit famous sightseeing spot such as “on a city of Rome”To visit art in “magnificent city”To see the sights in the row of the house along a city street of the Middle Ages

6 days: 180,000 ~ 340,000 yen8 days: 220,000 ~ 460,000 yen

Indonesia

To enjoy vacation at the resort of the southern countryTo relax by a local massagesTo walk riding a camel

3 days: 110,000 ~ 270,000 yen5 days: 140,000 ~ 460,000 yen

Taiwan

To eat a delicious Taiwan's dinerTo see the city and shoppingTo wort of art appreciation in the Palace MuseumTo relax by Taiwan massages tc

3 days: 80,000 ~ 220,000 yen5 days: 120,000 ~ 440,000 yen

Australia

To enjoy vacation in the beach To contact with various animals like a KoalaSightseeing the beautiful coast cities such as Sydney, Brisbane To relax with delicious diner

5 days: 180,000 ~ 430,000 yen8 days: 240,000 ~ 620,000 yen

Page 6: Final

week6

Topic: Developing Business PlansGroup:C

1. INFORMATION RESEARCHER -

A.As for the business plan to which I referred, industry historical, target market, and outside power andfinancial strength are written.

B.As for this, an industrial history is written in detail.As for this, the target is clearly written.As for this, the business policy is plainly written.As for this, the financial strength is written in detail.As for this, the means of advertisement is written.

C.Our business plan is written about an industrial history.That is because to understand what company it is.Moreover, our business plan is written about the business policy in detail.Because it is easy to transmit to the customer in it.

D.We referred to the business plan in the Internet to make a good business plan.

2. CONTENT ORGANIZER -

A.We make the aim of the company clear and design the document to understand clearly of the businesspolicy.

B.The headings of the document are an industrial history, the target, the business policy and the meansof advertisement.

C.We explain the industrial history and have you understand what kind of company it is.We explain an aim of the future of the company.We explain whether I push forward business like a throat from now on.We explain the financial strength of the company.We explain what kind of method I publicize the name of the company by.

D.Our company has a customer understand the business policy of the company and makes reliable relations each other. I tell by giving the industrial history what kind of company.

3. PLAN DEVELOPER -

Page 7: Final
Page 8: Final

week7

Cover Page  Your business plan should have a cover page. A conservative and professional cover is recommended. More consideration is made by a lender with that type of cover. Your cover should include: 

1. Name of the business 

Travel Company

2. Address 

Narita, Chiba, Japan 

3. Telephone number 

0476­04­1230 

4. Name of Owner(s) 

Shu Endo

5. Logo (A professional, attractive logo can be used to dress up the cover page) 

6. Submitted to (for financing only) 

UFJ Bank

1230 Money Avenue

Narita City, Chiba 18xxx

Page 9: Final

Executive Summary  This is very important, tell the reader what you want. Be clear and specific of what you're asking for. The plan's primary purpose is to explain the operation of the business. Your objective  should  be   clear   to   the   readers.  However,  you should  prepare   the  Executive Summary after you have prepared all other materials. The following should be included in your Executive Summary: 

A. Company name and type

The name of our company is Travel Company.  The type of the company is a travel agency. 

B. Goals or objectives of the plan 

A purpose of our company is to perform countries and international exchanges in the world.  Also, we help that people having uneasiness for a trip travel in peace.

C. How the plan will be implemented 

We   should   cooperate   with   the   country   of   the   world.     In   addition,   We   gather customers through public relations.

D.Effect of the plan on the business 

People can take communications with people of another country by transcending national   borders.     The   traveler   can   make   a   memory   with   a   family   and   the important person.

If you're obtaining a loan or equity your Executive Summary should also include:

A. Name of the business and the legal for of operation, e.g., sole proprietorship. 

Our company is a service trade.  The travel agency is a personal service industry.  

B. Amount of money needed 

The amount of money that we need is 10 million.  

C. How the money will be used 

We go to the direct spot, and the money is spent to examine a local state. Moreover, it is used for public relations. 

D.Effect of the money on the business

  The social economy improves because money appears on the market.    By this, travelers increase.

Page 10: Final

Writing a Business Plan

The Business: Description of the Business  1. Description of the Business 

1. What your business is, or will be if it is a start­up situation? 

Our   business   is   a   travel   agency.     Generally,   it   is   called   the   service industry.      

2. How you plan to run it? 

At first, our company exchanges with local people, and cooperates. Next, we gather customers through an advertisement.  Finally, we expand the plan   according   to   customer   needs.     In   this   manner,   our   company increase the habitue's customer and conduct a stable business. 

3. Why you think it will be successful? 

I think that we do not have to worry about the bankruptcy as for me because the number of patrons increase.  Moreover, the reputation of the company goes up if the number of patrons increases.   As a result, the number of customers increases.  We think that our company succeeds by this cycle.

Your Plan should have a clear  focus with all  elements of   the plan working together   to   present   a   clear   and   integrated   presentation.   Highlight   key information   about   financial   progress.   Use   one   or   two   exhibits   that   will illustrate   significant   financial   accomplishments   such   as   cash   receipts,   cash expenditures, and cash balances.

Page 11: Final

Writing a Business Plan

The Business: Industry Analysis  2. Industry Analysis 

Discuss   the   growth   potential   of   the   market   and   present   statistics   for   the industry. It is critical to identify the target market. Here are some questions you should ask yourself.

The amount of travel total handling of the main travel agency on January, 2010 became 351,899,482,000 yen of 8.3% decrease compared with the previous year. Traveling abroad is 131,280,512,000 yen of 8.3% decrease among these, and it decreases 20 months more continuous. 349,206 people and the amount of handling of 1.6% decrease were 43,391,515,000 of 9.7% decrease in the number of handling of overseas recruitment type project travels, and the unit price became 124,257 yen of 8.2% decrease. 

A wide area is covered, and a variegated tour, the airline ticket, and accommodations are collected. Moreover, because the window for the office and the emergency contact has been installed in the city in a lot of foreign countries that the Japanese visits, it is safe.  However, because the  division 

of labor is advanced, the staff also has a person well informed and  a person not so. 

The travel agency goes bankrupt when business is sluggish. Competing intensification might go bankrupt and the travel agency go bankrupt a precarious day­to­day management and weak constitution of the loan dependence of this company by actualizing.  

The main customer are families, party of tourists such as school and friends. As for the party traveler, we want to increase fixed customers to have you use it many times.

Page 12: Final

C. Vision Statement

Our company will adjust the repeat customer to 100000 people or more in five years. We will increase the planned destination. It is expected that it leads to an increase of the repeat customer. We will increase service to the customer and increase our repeat customer. 

D. Vision Trigger

The slogan of our company is "Good travel is offered to a lot of customers. "We make an effort to achieve this slogan. 

The mascot character of our company is called an airplane boy. It is a character that makes the airplane a motif. As for it, it is friendly to the child. 

E. Mission Statement

We acquire our three customers or more a day. To offer travel safe for the customer, we do a detailed investigation. We accept customer needs as much as possible. It leads to a lot of customers' acquisition. 

We receive the customer with a smile. It leads customer's sense of security. 

F. Business Objectives

We will acquire it from 500 people a month to about our 800 customers. We will make about 200 people a month a repeat customer. 

We will cooperate positively with foreign countries, and increase the destination. I want to increase one or 2 destinations a month. 

We send out questionnaires from the customer, and reflect the result as much as possible. 

Page 13: Final

A. Marketing      Product:Travel—Planning and preparing Traveling abroad, Domestic tourrism.                    Class:Approximately first class,business class economy class exist.      Price: refering to a market.      Place: Aizuwakamatsu City      Promotion:I suggest Brainstorming on a conference.

B. Competieive Analysis

Our company JTB Nihonn Ryokou HIS

Traveling abroad

available available available available

Domestic tourrism

available available available available

Homepage exist No Yes Yes Yes

Our travel company has no Homepage. It is very important problem.  Recently information on the Internet is very important. Therefore we should make Homepage in hurry.

C. Legal Structure

1.Type of legal agreement: Corporation, Sole Proprietorship, Partnership.   Corporation2.Who owns the firm's property?    The president.3.The rights, duties and powers of the firm's officers and employees.   The cashier's office control assets.   A traveling companion accompany with customer.   The planning department make a traveling schedule.

Page 14: Final

D. Management Expertise1.Personal history   A graduate of the department of English literature.   A graduate of the department of economics.2.Related work experience   Someone have experience to work in travel company.3.Salary, duties, and responsibilities of key personnel   Not the seniority system.    If employee make a good job, he will get special salary, a raise and be promoted.4.Outside resources available to the business   Nothing.

   Support PersonnelWe have to have the customers to be satisfied, because they pay much money. So they hope that the travel is cheap and rests ease as much as possible. In addition, they also hope that we make a schedule which has time­rich, and if they have a demand, we will be able to change the schedule.  

Financial informationDevelopment of Financial Objects:

We will get much profit for our company to trim the fat off spending budget because it is going to have existed it.

Sources of Information:

Time Line for Required Filling

   Fictitious Business Name: 

   Opening Business Bank Account:   Sales Tax Permit:

   Federal and State Employer ID Number :

   Workers Compensation Insurance:

Page 15: Final

Accounting System:

Content Amount Recital

Billing 100,000,000

Expense Land rent

Staff cost

Hedge

Plant cost

200,000

3,000,000

10,000

50,000

Demand Computer 

Drink money

Cost of visit

1,000,000

1,000,000

1,000,000

SummeryWe think  that   it     is   satisfied   for  a   lot  of   customers   to  plan  of   travels  and deal  with problems. As a result, we have to make the composition of our company, and the expert will deal with the problems and the works. And we will work quick. At base,  we think that the cordiality is important, because we also do the waiting on customers.

 

      

Page 16: Final

Supporting Documentation

1.Resume

Travel company ADRESS: Aizuwakamatu 

TEL:(0242) xx – xxxxx       

E­mail:[email protected]   

Distinction of the company:

Our company has many regional offices in various countries, so they can deal with the problems and give satisfied service customers in order to share the information in each regional   offices.   And   we   have   the   point   service,   it   is   what   customers   can   get   points whenever they travel in our plan. We also have various campaign, so Satisfaction of it is high.

Achievements:Our company has regional offices which is more than 200 in more than 50 countries.  Asa result, a number of customers in 1 year is more than 10 million.

volunteer activities and other:

We contribute UNICEF, have made schools in Asia and Africa. By now, we made about 1000 schools.

Other, we have sports club which is volleyball, and they teach children how to play sports . 

 

Page 17: Final

2.Letter of Intent (June 6, 2010)

JBF

E­mail [email protected]

Attention: the President of Taro R Kobayashi

LETTER OF INTENTDear sirs,

This letter will serve to express, and when signed by both parties hereto, will constitute the following agreement

1. if the problem happens, they will deal with it cooperating

2. share information in order to get our profit3. share stocks each other

If this letter correctly sets forth your understanding of the Agreement between XYZ and ABC, please kindly so indicate by signing the copies of this letter and returning one of the executed copies to us.Very truly yours, 

Travel Company  

By: Haruka

Title: Managing Director

Confirmed and Agreed:

JBF

By: Taro R Kobayashi 

Title: The President

Page 18: Final

3.Letter of Recommendation:

June 6, 2010

To Whom It May Concern:

I highly recommend Ms. Tanaka. She works as secretary in the office of the president for 5 years. During 5 years, in my views, Ms. Tanaka has  all the qualifications required of this responsible position.

Ms. Tanaka posseses  fine character traits. She has always pursued her own path, excelled in what she set out to do, and carried through on assigned tasks. I don't believe Ms. Tanaka ever angered a telephone caller, and her skills in dealing with clients and callers in this office were outstanding.

Therefore I have no hesitation in recommending her for this position.

If you need further information, please call.

Sincerely yours,

The president of Travel company 

4.Special Awards, Achievements:

Our company has regional offices which is more than 200 in more than 50 countries.  Asa result, a number of customers in 1 year is more than 10 million.

5.Newspaper and Magazine Clippings:

Our business has a team of volleyball, so do you go to see the game of it? 

6.Additional Relevant information Supporting Your Business :

Building lease : 200,000 yen by 1 month Partnership agreement : JBF,  Washington Hotels.

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Week8

1. INFORMATION RESEARCHER - A.As for the feasibility report to which I referred, the cost, the problem, and the possibility of the business are written.

B.What matter this feasibility report is is written. This forecasts the cost of the business. As for this, the schedule is written. It analyzes the problem of the business. It proposes the possibility of the business.

C.We writes the forecast of the cost in detail on our feasibility report. Because efficient management can be done by forecasting the cost.

Moreover, we correctly writes the schedule on our feasibility report, to work smoothly by deciding on the schedule.

D.We referred to the feasibility report in the Internet to make a good feasibility report.

2. CONTENT ORGANIZER -

A.We make a final document to make a schedule and the problems of the company clear.

B.The headings of the document are problems, a cost and a schedule on conducting a business.

C.We can know necessary money about a cost of the business by writing document.We can know a method of the administration of company by writing the schedule of the company.We can think about a remedy beforehand by writing the problems of the business.We can predict the territory of the company by writing possibility of the business.We can clarify the aim of the company by writing the kind of the company in detail.

D.We make a document to understand the business of the company.If we can understand business, we understand the administration method of the company, and we can perform work smoothly.In addition, we can administer a company efficiently.

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Week 9

Topic:Feasibility ReportGroup:C

A.We will serve travel to many people. It covers the range from traveling abroad to domestic tourism.We plan an amount of money. We make much and tight connections to many airlines. We use aservice point system if customer use our company once, we prepare the good benefit which customerwant to use again our company for.We will advertise us on the Internet, TV, handbill then we will make many people remember us.

B.I think that it is difficult for us to start operating the marketing, but we can succeed if we think thetiming and the catching idea which draw customers. For example, during the world cup and theOlympics is. Then many people tend to go to actual place. So we need to draw in many customers dueto idea which other company don't have a plan. Because we will not win that our plan conform othercompany' one. So we have to undertake information gathering what people need.For example, I am planing the plan which go to the widely known resort during the world cup.Because there is not a lot of people than usual. So we change the thinking to make a good show.

C.The first problems that our company faces is relations with other countries. The reason is a trip doesnot succeed without the cooperation of local people. The second problem is the airline. The reason isit cannot make it a destination without movement means to the spot in the country which we want togo. The third problem is how do we offer the commodity by a very lower for customerprice. The reason is the customer expects that it is possible for a trip at a lower price.

D.a. Our company does business from 10 AM to 8 PMb. There is a price of our product from about 8000 yen.c. We rent the building in the store.d. We use and advertise the handbill and the poster.

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Week 10

Topic:Designing Instructional GuideGroup:C

1. INFORMATION RESEARCHER -

A.The one necessary for work and detailed information to work are written. what work you do to the guide of the education.

B.The content with a detailed work is written in the guide of the education.The tool necessary for work is written in this.The target of work is written in this.

C.What work you do to the guide of our education is written.As a result, we can work efficiently.Moreover, the target of work is written in the guide of our education.As a result, we can work with the motivation.

D.We referred to the feasibility report in the Internet to make a good Instructional Guide.

2. CONTENT ORGANIZER -

A.We make the document to which the guide of the education is written in detail.

B.The heading of the document is a tool and a qualification necessary for the target, the content of work,and the work of the company.

C.We clarify the target of the company.We explain corporate principles of the company.We describe the content of work in detail.We describe necessary qualifications in the company.We explain how to advance work.

D.We make out a document to understand the corporate policy.If how to advance work was written in the guide of the education, work advances efficiently, and cando the enhanced work.Moreover, we know why to work, and can work.

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Week11

A. A brief overview of the company and its products.Our company is offering the customer the travel plan.It has the travel plan to a lot of places in the country and foreign countries.

B. How is one of the products created or used?We plan the travel according to customer needs, and offer the reservation of the airplaneand the guide of the destination.

C. How does a person (customer or employee) decide what to do (what to makeor what to buy)?Depend on their feeling. Good thing is good. We want customers and employee act freely.Free ideology generates good thing. It will satisfy many people.

D. How are the products packaged?With kindness.

E. Is there a training program to teach employees or customers about the product? (How to use it or how to make it?)Yes. We make the training program of the attitude toward helping and taking care of thecustomer to the customer.

F. Is there any extra support available for employees or customers if they needit?Yes. Customer and employee's reliance changes depending on employee's attitude towardhelping and taking care of the customer.

G. How can employees or customers contact human sources of help?The work of employees is to make plane and to serve to customers. So we need think ofcustomers, we have to serve in a polite way. And it is hard for employees to serve tocustomers, so we think of meeting the basic needs of the employee as possible. Finally,what counts most is cooperate employees.

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week12