Hierarchical Reporting + NPS® Coupling hierarchical reporting with NPS® allows you to

maximize your NPS program and its potential and provides

insights at a granular level. Being able to relate your NPS

score against everyone from a global level to frontline

employees offers even more details into how each arm and

leg of the company is performing.

Using NPS and hierarchical reporting you can cut down to

different divisions and teams and discover what needs

improving and what is working well within those branches of

your organization. You can also use this information to

compare each level of your company to develop best

practices for team members.

By understanding how every facet of your company is

affecting your score and customer relationships you can

make more informed decisions to increase retention and

grow your bottom line.

Hierarchical Reporting—With CustomerGauge CustomerGauge enables hierarchical reporting that ties

into your NPS program:

y Dig deep into individual performance by

division/team and look at each level of your company

using CustomerGauge’s Hierarchy Report.

y Review NPS results, workflow results and customer

self-select reasons.

y Customize data access so information is provided on

a position-based level. Agents only see their own

data, mid-level managers see their team’s data and

upper management receive a company-wide view.

y Easily set up new organizational layers, such

as management.

y View NPS scores, response rates and more from the

executive level to customer service with the Hierarchy

Filter/Picker.

Learn how CustomerGauge can give you a 360 degree view of your organization!

US Phone: 1-844-211-3932 | EU Phone: +31 208 20 21 60 | Email: Info@CustomerGauge.com | Website: www.customergauge.com

About CustomerGauge is a software-as-a-service platform that

helps clients improve customer experiences. The system

automatically measures and analyzes feedback, reduces

churn through close-loop tools, and helps retain customers

using the industry-standard metric Net Promoter System.

Results are published and analyzed in real-time, using a

highly customizable reporting tool, making it ideal for

global enterprises.

HIERARCHICAL REPORTINGWhat Is Hierarchical Reporting?As part of the global economy, the breadth of a

company can be spread across continents, countries

and divisions. This can make understanding individual

and region-based performance more difficult in the face of

so much data.

Hierarchical reporting enables companies to get more

detailed insight into their top-bottom organizational structure.

Being able to compare the performance of regions,

departments and employees enables companies to determine

what initiatives are and are not working and where

improvements can be made.

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CX MANAGER

CONTENTMANAGER

SALES MANAGER

BUSINESS OPS

MANAGER

VP OF SALES