final freight user survey reportver2

FINAL REPORT ON FREIGHT

USER SURVEY

Submitted to

PADECO Co. Ltd.

by

Chartered Institute of Logistics & Transport (CILT) Sri Lanka

22nd November 2018

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CONTENTS 1. Background 4

2. Objectives and Scope of the Assignment 4

2.1 Objective 2.2 Scope

3. Outputs 5

4. Work carried out under Different Scope of Activities 5

5. Survey Results 11 5.1 Product and Transport 5.2 Opinion of Rail Transport 5.3 Suggestions for Improvement 5.4 Overall View

APPENDICES 17

Appendix 1 Questionnaire for Shippers Appendix 2 Questionnaire for Freight Forwarders Appendix 3 Total Survey Target Enterprises Appendix 4 List of Respondents Appendix 5 Table of Content Headings of the SPSS outputs

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ABBREVIATION BCGS Bogey Covered Goods Steel CILT Chartered Institute of Logistics & Transport CCC Ceylon Chamber of Commerce CPC Ceylon Petroleum Corporation FCCSL Federation of Chamber of Commerce Sri Lanka HR Human Resource NCE National Chamber of Exporters NCCSL National Chamber of Commerce Sri Lanka OD Origin-Destination RMPCT Railway Master Plan Consultancy Team RDA Road Development Authority SLR Sri Lanka Railway SLFFA Sri Lanka Freight Forwarders Association

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1. Background The Government of Sri Lanka has requested the Asian Development Bank to support the preparation of a Master Plan for Sri Lankan railway sector. The Public Investment Program 2017 to 2020 includes one of the stated goals to increase the market share of the railway from 1% to 5% through service and infrastructure improvements by 2020.

Sri Lanka Railway Master Plan Consultancy Team (RMPCT) have requested proposals from interested parties to carryout the Freight User Survey/Questionnaire to understand the market potential for freight transport through rail. The Chartered Institute of Logistics & Transport (CILT) Sri Lanka was awarded with the contract to carryout the freight user survey for rail as scoped out by the RMPCT.

This report contains activities carried out by the Consultants in respect of the terms of reference in the scope of assignment.

The scope of activities carried out during the period from 19th September to 26th October 2018 is given below.

2. Objectives and Scope of the Assignment 2.1 Objective The assignment aims to identify the potential market for freight transport through rail by a survey questionnaire with potential enterprises and their expected volumes.

2.2 Scope

The key project activities are as follows:

I. Identification of sectors, industries and trade associations.

II. Contacts with trade associations and revision of questionnaires.

III. Prepare report on sectors/industries.

IV. Preparation of revised survey methodology and forms.

V. Contacts and arrange interviews with enterprises.

VI. Recruitment and training of surveyors.

VII. Conducting pilot interviews and an estimated 50 interviews, including

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supervision of Surveyors’ during the survey.

VIII. Typing questionnaires with a codification of origins and destinations corresponding to the zoning.

IX. Checking consistency of the answers and processing of questionnaires in Excel database form.

X. Preparation of report on survey results.

XI. Delivery of the report on survey results.

3. Outputs

The following outputs were expected from this survey. The survey/ questionnaire on SLR freight service demand aims at identifying:

! Potential market (current and future), in terms of enterprises and tonnage. ! The parameters to adjust the potential market estimation to available market,

qualified available market, target market and penetrated market. ! The origin and destination of products and modes of transport, (to relate with the

Road Development Authority’s (RDA) Origin-Destination (OD) matrices. ! Based on interviews, the potential scope for diversion of existing road traffic to

rail, by industry and line segment will be ascertained.

4. Work carried out under scope of activities

The process of conducting the survey included the following steps:

I. Identification of sectors, industries and trade associations.

Identification of sectors/industries was done based on the Table 1 under the terms of reference. The basis for this information was from Table 2 Summary of enterprises considered in the total population (Economic Census 2013/14, Department of Census and Statistics).

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Table 1 – Total and Selected Enterprises for the Survey

Sector Sub-sector Total Enterprises

Target Survey

Supply Logistics Logistics operators 51 8 Freight forwarders 57 9

Transporters Not selected for survey

Demand

Commerce and Distribution

Wholesalers 24 3

Main retailers 15 2

Industry

Cement production 5 1 Electricity and gas production 5 1 Chemical products 24 2 Vehicle production and assembly 6 1 Agricultural production and processing 22 3 Paper, carton production and processing 14 1 Steel, mining and mineral production and processing 21 2 Other manufacturing industries Rubber and Plastic production and processing 28 3 Fresh and processed food products 26 3 Garments and Textiles 34 3 Light engineering products 24 1 Leather and leather based products 6 1 Wood, Furniture and Confectionary items 19 2 Coconut and coconut based products 26 2 Tea and tea based products 27 3 Ceramics and porcelain products 8 1

Services Not selected for survey Total 442 52

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Table 2 - Summary of Enterprises Considered in the Total Population

Economic Activity / Industry Formal Establishments

ISIC Description

I Transportation and Storage (Formal Establishments with 200 & above Persons engaged)

22

II Wholesale and retail trade, repair of motor vehicles and motorcycle (Formal Establishments with 100 & above Persons engaged)

171

III Industry (Formal Establishments with 100 & above Persons engaged)

1,233

B Mining and Quarrying 10

C Manufacturing 1,218

10-12 Food products, beverages and tobacco products 287

13 Textiles 53

14 Wearing apparel 399

15 Leather and related products 10

16 Wood and of products of wood and cork, except furniture; manufacture of articles of straw and plaiting material

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17 Paper and paper products 13

18 Printing and reproduction of recorded media 30

20 Chemicals and chemical products 105

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21 Basic pharmaceutical products and pharmaceutical preparations

5

22 Rubber and plastic products 79

23 Other non- metallic mineral products 97

24-25 Basic metals and fabricated metal products (except machinery and equipment)

30

27 Electrical equipment 23

28 Machinery and equipment n.e.c. 5

29-30 Motor vehicles, trailers and semi-trailers, and other transport equipment

19

31 Furniture 16

32-33 Other manufacturing and other industries 33

D Electricity, gas, steam and air conditioning supply 2

E Water Supply; sewerage, waste management and remediation activities

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Total 1,426

Source: Own estimates based on Economic Census 2013/14, Department of Census and Statistics.

II. Contacts with trade associations and revision of questionnaires.

Meetings were held with the following personnel from the trade chambers. During these meetings, names and contact details of relevant industries and freight forwarders were obtained. The total population selected was from the enterprises in table 2, which was 1426. The enterprise list obtained from trade chambers were categorized as per the subsectors given in table 1. Out of the 442 enterprises, 52 were chosen for the survey. The survey questionnaire (Appendix 1 and 2) was shared with selected enterprises first and their feedback was incorporated into the questionnaire prior to sending to the full survey population.

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Table 3 - Trade Chamber Contacts Trade Association Person Contacted

Ceylon Chamber of Commerce (CCC)

Shiran Fernando, Chief Economist Shenali De Silva, Research Associate

National Chamber of Exporters (NCE)

Shiham Marikkar, Secretary General

National Chamber of Commerce Sri Lanka (NCCSL)

Bandula Dissanayake, Secretary General

Sri Lanka Freight Forwarders Association (SLFFA)

Rohan Induruwa, Secretary General

Federation of Chamber of Commerce Sri Lanka (FCCSL)

Ajith Perera, CEO/Secretary General

Meeting with CCC officials

III. Prepare report on sectors/industries.

Report on sectors and industries were submitted on 3rd October 2018 and presented to ADB on 9th October 2018.

IV. Preparation of revised survey methodology and forms.

Freight survey questionnaire for shippers and freight forwarders were developed and updated with the assistance of RMPCT Project Team Leader. Following these meetings, the study team identified the total number of enterprises and target number to be surveyed and the questionnaire was prepared for pilot survey interviews.

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V. Contacts and arrange interviews with enterprises

Contact lists were prepared with the selected enterprises and appointments were scheduled through individual contacts, trade organizations and chambers

VI. Recruitment and training of surveyors. Surveyors were trained on 24th September on the questionnaire and the methodology was explained.

Surveyor training in session

VII. Conducting pilot interviews The following five companies were identified for the pilot survey. The survey questionnaire was modified based on the feedback received from the survey respondents.

! Abans Logistics Pvt Ltd ! Aitken Spence Cargo ! Ceylon Biscuits ! Cargills Foods ! Unilever Sri Lanka

VIII. Conduct 52 interviews

A representative sample for each of the industry/sector categories, were selected from the total population of 442 enterprises from which 52 were selected using stratified random sampling method. The total list of enterprises from which 442 enterprises were selected is in Appendix 3. Survey with the fifty two (52) companies, were carried out from 4th October 2018 to 26th October. The Companies with the address and the names of interviewees

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and their contact details are given in Appendix 4.

Survey team interviewing Cargills Foods team

IX. Typing Questionnaires with a codification of origin and destinations corresponding to the zoning

Codified survey data was tabulated and linked to the origin and destination corresponding to the zoning. The other data too were tabulated using SPSS and they are presented under tabulated data in in the report. The table headings of outputs generated, from SPSS is shown in Appendix 5. The outputs are separately handed over to the RMPCT lead electronically.

X. Preparation of report on survey results

Consistency of the answers in survey questionnaires, were checked prior to processing in excel database and the data were tabulated using SPSS. Responses provided under recommendation to improve SLR were manually categorized under different areas and included in the report.

5. Survey Results

5.1 Products and Transport

In making the decisions about which mode of transport to use, the most important factors in the order of importance mentioned were price, speed, reliability and convenience. Majority of the products received and shipped were regular products, followed by perishable and refrigerated products. Products shipped and received were varied from bulk dry, full container, bags, boxes/crates and a very small percentage of bulk liquid products.

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Product categories were sourced both locally and internationally. Typical origin and destination of the locations were mapped to the national railway network of SLR and tabulated in the database. Periodicity of shipments, were mainly daily or weekly. Majority of the shipments received and shipped were high value items and were high time sensitive. Majority of the respondents used hired trucks, followed by own trucks and freight forwarders to move their goods. Hardly any respondent used rail transport. Majority of them are somewhat satisfied with the current mode of transport they use. The main advantage of the chosen mode in the order of priority was availability of equipment, availability of physical facilities, reliability and lower cost. The main disadvantage of rail was no near track, followed by lack of wagons, poor reliability, too slow and lastly the cost. Half the population surveyed mentioned that the products transported need special care during handling and transport.

5.2 Opinion of Rail Transport Survey findings revealed that 92% of the participating companies are willing to consider railway as a freight transport mode if service quality improves. About 25% respondents identified specific tonnages and routes they would be willing to consider diverting cargo from road to rail. Those who were willing to divert identified, convenience with respect to building track siding near by, adding more rolling stocks, all day service rated (5 rating) as highly important as 68%, 57%, 52% respectively. Increased reliability and speed was rated as 72% and 46% respectively. About 30% of the respondents indicated a willingness to invest in rolling stock and/or infrastructure if SLR would be a reliable service provider. The majority of the respondents (70%) were not willing to pay additional tariff. Out of the respondents who were willing to pay 20% were willing to pay 10% additional tariff. The type of wagons that were mostly needed was container flat (62%) and covered wagons (66%). Products willing to divert were less than 10%. This low diversion may be mainly due to the current perception and experience with SLR. 70% of the respondents are not willing to invest and would prefer the current status quo in rail transport. Out of the respondents who are willing to invest 12% are willing to build the track, another 12% willing to invest in locomotives and wagons and 4% are willing to invest in both track, locomotives and wagons.

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Survey also revealed that majority of the respondents (74%) had not recently approached SLR for any transport requirement. Only 26% have connected with SLR for their transport requirement. Out of the respondents who have approached SLR, 53% were provided with the service, 18% were not provided with the service as there were no tracks nearby and 18% were not provided with a response at all. Those who have recently requested rail transport were also asked about how they would rate the overall experience during the dealing with SLR, for which 10% said acceptable, 8% not acceptable, 2% are frustrated and another 2 % will not request again.

5.3 Suggestions for improvement

All suggestions for improvement received from survey respondents have been collated under five headings (viz. Infrastructure, Technology, Human Resource Development, Service and Business Model)

5.3.1 Infrastructure

! Improvement to tracks ! Availability of designated places to load cargo ! Strategic locations and easy access to main lines and appropriate equipment for

loading and unloading ! Container handling facilities to various destinations with provision to load and

unload cargo to train speedily ! Strategically located facilities, this could even be at CFS. For large-scale

proprietary companies Eg. Prima, the concept of spur or sidings into their facilities are recommended.

! Suitable arrangement for low volume bulky cargo. Eg. For coal transport to Norochcholai, explore possibility of using rail from Trincomalee to Norochcholai to save losses in the current form of coal handling

! Access to the main lines, loading and unloading facilities in main and center of cities (central, northern, eastern and southern)

! Track improvements with all transfer facilities at port in Galle ! Tracks are improved to a fairly reasonable level ! Extended tracks to Katunayake and Colombo port ! Build hub facilities at railway inter-sections ! Loading facilities at terminals

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! Introduce reverse logistic model so that the objective will be maximized ! Create container handling hubs in Matara, Mannar, Kilinochchi, Kandy, Mirigama

and Polonnaruwa ! Improve the capability to handle 20'/40' containers ! Invest in more number of cargo handling facilities and railway tracks ! Increased speed ! Adequate infrastructure facilities for repairs and maintenance of wagons ! Tracks to be extended to production sites ! To provide capacity to handle reefer containers with tracks connectivity ! Port through major container yards with multimodal linkages ! Lack of facilities at the destination ! Modern warehousing including cold storage facilities ! Refrigerated wagons ! Double rail tracks island-wide ! Strengthen the railway bridges to carry heavy loads ! Loading and unloading facilities to be established and Manampitiya ! To have lanes connected to important places eg. Maho to Puttalam ! Loading and unloading facilities at the hub stations ! Double lines for the mostly used rail zones ! Railway hubs outside city areas which has the ability to store goods (containers)

such that they can be redistributed as needed by other means of transport (this will support to reduce congestion in city areas, created due to transportation of containers

! New rail lines from Maho to Puttalam ! Rail tracks to be extended to Trincomalee port ! Loading and unloading at Hunupitiya and other 44 locations ! Demurrage/detention free parking at SLR premises for imported containers

5.3.2 Technology

! Digital applications ! Single window operability ! Introduction of modern technology ! Low cost transport solution ! Tracking facilities to be improved

5.3.3. HR Development

! Management improvement ! Cargo handlers should be trained on how to handle different types of cargoes

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! Labour related issues to be addressed by SLR ! Improve administration

5.3.4 Service

! Security of the goods to be assured ! Availability of services to be improved ! Speedy delivery of goods ! Increased reliability ! Better communication between Customs and SLR ! Increase frequency of rail operation ! Implement the suggestions made by us at the monthly meeting with railway ! Improve quality of service ! Lead-time taken to handle cargo and handling charges are high, this needs to be

relooked at to make rail freight transport viable ! Handling of goods with care needs to be ensured ! High hygiene standards of wagons to be maintained ! Seamless connectivity to cargo transport from own yard to destination and back ! Improve reliability ! Fast turn around time to be ensured ! Improve track and trace for cargo ! Restriction of pack size (25kg) to be lifted ! SLR should advertise services available ! Ensure a fixed time schedule ! Improve network ! Train to operate as per published schedules ! Higher speeds to be maintained ! Need to increase availability of tracks ! On line system for payments, deliveries etc., ! Single point of communication for queries to be ensured ! Adopt regional best practices eg. Nepal to India e-booking ! Mobile App updates to be provided to the customers ! Safety of products/goods to be ensured ! Proper procedure for handing over of goods to be initiated ! Facilitate online custom clearance

5.3.5. Business Model

! Public/Private partnerships and use of private wagons to be allowed

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! Company is willing to consider investing on PPP basis to construct cold chain hubs at multi-modal locations

! Optimum cost model for high volume cargo to be developed ! Private management of operations to be allowed ! Open privatization of wagons to be initiated

Further user issues and recommendations received are given below. This user (EFL) has opted to use rail but had since withdrawn due to the below mentioned reasons. As the issues raised are important it is separately highlighted.

! Shortage of engines capable of handling a full train-load (18-22 TEUs). ! Shortage of rail flats (trailers). ! Unavailability of railway access in container yards. Therefore empty containers need to be

brought to Good Shed or similar place where container flats can be positioned. ! Even after bringing the empty containers, there are no cranes or top lifters to place the empty

container on the flat. ! Same situation is repeated at the destination location. ! Even inside the port, double handling was required where a shuttle service between the rail

track and the X ray gate entry was needed. ! Port top lifter charge - A separate handling fee for lift on lift off. ! Only place this was tried out was Prima Trincomalee factory since they have a rail track

connected to the factory. ! Paper work between SLPA and SLR is not synchronized. ! Domestic transportation in BCGS is mainly for bulk goods with heavy weight. Rate tariffs do

not suit light weight/volumetric cargo. ! Limited rail options available to be attached to BCGS. ! Time sensitive cargo cannot be transported due to various operational constraints. ! No accountability for cargo management with end-to-end ownership for ensuring safety and

quality of the cargo.

5.4 Overall View Out of the 52 companies surveyed the following 12 companies have shown strong interest to be part of this project and are willing to associate with SLR on freight transportation. Consultants recommend that SLR should carry out a detailed evaluation with companies who have expressed interest.

! Abans Pvt Ltd ! Ceylon Biscuits Ltd

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! DRH Logistics International Pvt Ltd ! Samson Group Corporate Services (Pvt) Ltd ! Insee Cement ! Kelani Cables Plc ! Darley Butler & Company ! S A Silva & Sons Pvt Ltd. ! Richard Peiris Tyre Company Ltd ! Lak Sathosa ! Lanka Mineral Sands Ltd ! Ceat Kelani International Tyres Ltd

Brandix has done an evaluation of raw material delivery from their Ekala warehouse to Batticaloa factory and finished garments from the factory to Colombo port both by road and rail and rail had found to be more expensive and the idea had been abandoned in view of the favorable backhaul rates that road transport provider is offering.

Some commodities may not be suitable for rail transport in view of small shipment size, low annual volumes, short length of haul etc.,

The opportunity lies with the carriage of bulk goods and SLR should commence with government owned enterprises (eg. CPC, Lak Pohora, Lak Sathosa, Mineral sands etc.,) where they have influence. At present, goods trains are quite limited in number and in view of limited engine availability, priority being usually accorded to passenger trains.

SLR will have to shift to a new business model for freight transport as opposed to the current approach where passenger movement is prioritized over freight if they are to have a shift in the volumes from road to rail.

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APPENDIX 1 QUESTIONNAIREFORSHIPPERSBackgroundTheGovernmentofSriLankahasrequestedtheAsianDevelopmentBanktosupporttheMinistryofTransport & Civil Aviation with preparation of a Master Plan for Sri Lanka’s railway sector. ThisMasterPlanisbeingcarriedoutbyPADECO(Japan)andRDC(ResourcesDevelopmentConsultants).This questionnaire forms an integral part of the information – gathering task of this project.Informationobtainedfromparticipantsincompletingthisquestionnairewillbeofimmensevalueinidentifying needed service/infrastructure improvements to the railway and would result as therailway’s freight service becomes a stronger partner supporting the growth of the Sri Lankaneconomy.

I Identification1.Date:___________;2.Surveyor:_______________________________;3Surveynumber:_______4.Company:

4.aName:________________________________ 4.bMainofficeaddress:___________________________

5.Interviewee:5.aName:________________________________ 5.bPosition:__________________________________

5.cTelephone:______________________ 5.dEmail:_____________________________

II. Activity6.Generalinformation:6.aCompanybusiness:_________________________________

6.bSaleslastyear:________________

6.c%increasesales_____________

6.d#employees:___________

7Addressesofmainplants/establishments:7.a_______________________________________;7.b_________________________________________7.c_______________________________________;7.d_________________________________________Whichareyourmainproducts?

10.ProductsReceived:

10aProductA:___________________________

10aProductB:___________________________

10aProductC:___________________________

11.ProductsShipped:

11aProductA:___________________________

11aProductB:___________________________

11aProductC:___________________________

III Productsandtransporta.Inmakingdecisionsaboutwhichmodeoftransporttouse,whatarethemostimportantfactors(1lowimportance…5highimportance)

101.Price 102.Convenience 103.Reliability 104.Speed 105.Other:___________

b.MainProductsreceived:

1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5

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-200ProductA:

201Typeofproduct:

1Regular 2Perishable 3Refrigerated 4Environmentallysensitive/contaminant

5Other:_______________

202Form:

1Bulkdry 2Bulkliquid 3Fullcontainer 4Bags 5Boxes/crates 6Other:__________

203Source: 204Typicalorigin(SriLanka): 205Typicaldestination(SriLanka):

1National 2Imported

Tonnage 2016 2017206Totalintheyear 206a 206b207Averagepershipment 207a 207b

208Periodicityofshipments

1Dailyshipments 2Weeklyshipments 3Monthlyshipments 6Seasonal:________________

209Valueofshipments.Wouldyouconsidertheshipmenttobe

1HighValue 2Mediumvalue 3Lowvalue

210Timesensitivenessofshipments

1High–immediateshipment 2Medium(canwaitforanytimeoftheday)

3Low(canwaitanyforday/timeoftheweek)

211Modeoftransport

1Owntrucks 2Hiredtrucks 3Freightforwarders 4Rail 5Other:_____________

212Satisfiedwiththecurrentmodeoftransport

1Verysatisfied 2Somewhatsatisfied 3Notsatisfied

213Whatwouldyousayarethemainadvantagesofthechosenmodeoftransport

1Lowercost

2Physicalfacilitiesavailable

3Equipment/vehiclesavailable

4Lowertransporttime

5Highreliability

6Other:_______________

214Whatwouldyousayarethemaindisadvantagesoftherailtransportoption

1Highcost

2Noneartracksavailable

3Lackofwagons 4Tooslow 5Poorreliability

6Other:_______________

215Doesyourshipmentrequiresspecialcareinitstransport?

1No 2Yes:_________________________________________________

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b.Mainproductsreceived:

-220ProductB:

221Typeofproduct:


5Other:_______________

222Form:



1National 2Imported









231Modeoftransport





1Lowercost



4Lowertransporttime

5Highreliability

6Other:_______________


1Highcost



6Other:_______________


1No 2Yes:_________________________________________________

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-240ProductC:

241Typeofproduct:


5Other:_______________

242Form:



1National 2Imported









251Modeoftransport





1Lowercost



4Lowertransporttime

5Highreliability

6Other:_______________


1Highcost



6Other:_______________


1No 2Yes:_________________________________________________c.Mainproductsshipped:

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-300ProductA:

301Typeofproduct:


5Other:_______________

302Formoftransport:



1National 2Imported









311Modeoftransport





1Lowercost



4Lowertransporttime

5Highreliability

6Other:_______________


1Highcost



6Other:_______________


1No 2Yes:_________________________________________________

c.Mainproductsshipped:

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-320ProductB:

321Typeofproduct:


5Other:_______________

322Formoftransport:



1National 2Imported









331Modeoftransport





1Lowercost



4Lowertransporttime

5Highreliability

6Other:_______________


1Highcost



6Other:_______________


1No 2Yes:_________________________________________________


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-340ProductC:

341Typeofproduct:


5Other:_______________

342Formoftransport:



1National 2Imported






350.Timesensitivenessofshipments



351Modeoftransport





1Lowercost



4Lowertransporttime

5Highreliability

6Other:_______________


1Highcost



6Other:_______________


1No 2Yes:_________________________________________________

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IVOpinionofRailTransporta.Possibleuseofrailways

500Ifservicequalityoftherailwayswereimproved,wouldyouconsiderusingrailways?

1Yes

2Nob.Ifyes,howwouldyouratethefollowingimprovements

511.Convenience:Buildtracksidingnearby

512.Convenience:Addmorerollingstock(locomotives/wagons)

513.Convenience:Providealldayservice

514.Increasereliability 515.Increasespeed 516.Other:______________

c.Willingnesstopayadditionaltariffs:

520Ifimprovementsaremade,howmuchmorewouldyoubewillingtopay?

110% 220% 330% 440% 550% 6Morethan50%d.Typeofwagons

530Ifyes,whattypeofrailwaywagonwouldyouneed?

1Containerflat 2Opentopwagon 3Tankwagon 4Coveredwagon

5Flatwagon 6Bottomdumphopper 7Other:e.Ifyes,whatproductsyoumightdiverttorail:

Product: Tons(year): From: To:

541A: 542: 543: 544:

551B: 552: 553: 554:

561C: 562: 563: 564:f.Willingnesstoinvest

580Wouldyouconsiderbuildingyourowntracksidingand/orbuyingyourownlocomotivesandwagonsifSLRweretoguaranteeandgivetariffdiscount?

1No 2Yesbuildtracks

3Yesbuylocomotivesandwagons

4Yesbuildtrackandbuylocomotivesandwagons

1 2 3 4 5 1 2 3 4 5 1 2 3 4 5

1 2 3 4 5 1 2 3 4 5 1 2 3 4 5

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VOpinionofSriLankaRailways(SLR)a.ContactwithSLR

600HaveyourecentlyrequestedrailtransportfromSLR? 1Yes

2Nob.SLRresponse

601,Ifyes,whatwastheirresponsetoyourrequest?

1Providedtheservice

2Didnotprovidetheservice,didnotrespondback

3Didnotprovidetheservice,didnothavetracknearby

4Didnotprovidetheservice,didnothavelocomotivesorwagons

5Didnotprovidetheservice,otherreasons:________________

c.AssessmentoftheSLRcontact

602,Ifyes,howwouldyoudescribetheoverallexperienceindealingwithSLR?

1Verygood 2Acceptable 3Notacceptable

4Frustrated 5Willnotrequestagain

6.Other:________________

d.Recommendationsforimprovement

603WhataspectswouldyourecommendSLRtoimprove?

1.

2.

3.

4.

5.

THANKYOUVERYMUCHFORYOURCOOPERATION

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APPENDIX2

QUESTIONNAIREFORFREIGHTFORWARDERSBackgroundTheGovernmentofSriLankahasrequestedtheAsianDevelopmentBanktosupporttheMinistryofTransport & Civil Aviation with preparation of a Master Plan for Sri Lanka’s railway sector. ThisMasterPlanisbeingcarriedoutbyPADECO(Japan)andRDC(ResourcesDevelopmentConsultants).This questionnaire forms an integral part of the information – gathering task of this project.Informationobtainedfromparticipantsincompletingthisquestionnairewillbeofimmensevalueinidentifying needed service/infrastructure improvements to the railway and would result as therailway’s freight service becomes a stronger partner supporting the growth of the Sri Lankaneconomy.

I Identification1.Date:___________;2.Surveyor:_______________________________;3Surveynumber:_______4.Company:

4.aName:________________________________ 4.bMainofficeaddress:___________________________

5.Interviewee:5.aName:________________________________ 5.bPosition:__________________________________

5.cTelephone:______________________ 5.dEmail:_____________________________

II. Activity6.Generalinformation:6.aCompanybusiness:_________________________________

6.bSaleslastyear:________________

6.c%increasesales_____________

6.d#employees:___________

7Addressesofmainplants/establishments:7.a_______________________________________;7.b_________________________________________7.c_______________________________________;7.d_________________________________________Whichareyourmainproducts?

10.ProductsReceived:

10aProductA:___________________________

10aProductB:___________________________

10aProductC:___________________________

11.ProductsShipped:

11aProductA:___________________________

11aProductB:___________________________

11aProductC:___________________________

III Productsandtransporta.Inmakingdecisionsaboutwhichmodeoftransporttouse,whatarethemostimportantfactors(1lowimportance…5highimportance)

101.Price 102.Convenience 103.Reliability 104.Speed 105.Other:___________

1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5

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b.MainProductsreceived:

-200ProductA:

201Typeofproduct:


5Other:_______________

202Form:



1National 2Imported









211Modeoftransport





1Lowercost



4Lowertransporttime

5Highreliability

6Other:_______________


1Highcost



6Other:_______________


1No 2Yes:_________________________________________________

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-220ProductB:

221Typeofproduct:


5Other:_______________

222Form:



1National 2Imported









231Modeoftransport





1Lowercost



4Lowertransporttime

5Highreliability

6Other:_______________


1Highcost



6Other:_______________


1No 2Yes:_________________________________________________

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-240ProductC:

241Typeofproduct:


5Other:_______________

242Form:



1National 2Imported









251Modeoftransport





1Lowercost



4Lowertransporttime

5Highreliability

6Other:_______________


1Highcost



6Other:_______________


1No 2Yes:_________________________________________________

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-300ProductA:

301Typeofproduct:


5Other:_______________

302Formoftransport:



1National 2Imported









311Modeoftransport





1Lowercost



4Lowertransporttime

5Highreliability

6Other:_______________


1Highcost



6Other:_______________


1No 2Yes:_________________________________________________

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-320ProductB:

321Typeofproduct:


5Other:_______________

322Formoftransport:



1National 2Imported









331Modeoftransport





1Lowercost



4Lowertransporttime

5Highreliability

6Other:_______________


1Highcost



6Other:_______________


1No 2Yes:_________________________________________________

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-340ProductC:

341Typeofproduct:


5Other:_______________

342Formoftransport:



1National 2Imported









351Modeoftransport





1Lowercost



4Lowertransporttime

5Highreliability

6Other:_______________


1Highcost



6Other:_______________


1No 2Yes:_________________________________________________

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IVOpinionofRailTransporta.Possibleuseofrailways

500Ifservicequalityoftherailwayswereimproved,wouldyouconsiderusingrailways?

1Yes

2Nob.Ifyes,howwouldyouratethefollowingimprovements

511.Convenience:Buildtracksidingnearby

512Convenience:Addmorerollingstock(locomotives/wagons)

513Convenience:Providealldayservice

514Increasereliability 515Increasespeed 516.Other:______________

c.Willingnesstopayadditionaltariffs:

520Ifimprovementsaremade,howmuchmorewouldyoubewillingtopay?

110% 220% 330% 440% 550% 6Morethan50%d.Typeofwagons

530Ifyes,whattypeofrailwaywagonwouldyouneed?

1Containerflat 2Opentopwagon 3Tankwagon 4Coveredwagon

5Flatwagon 6Bottomdumphopper 7Other:e.Ifyes,whatproductsyoumightdiverttorail:

Product: Tons(year): From: To:

541A: 542: 543: 544:

551B: 552: 553: 554:

561C: 562: 563: 564:f.Willingnesstoinvest

580Wouldyouconsiderbuildingyourowntracksidingand/orbuyingyourownlocomotivesandwagonsifSLRweretoguaranteeandgivetariffdiscount?

1No 2Yesbuildtracks

3Yesbuylocomotivesandwagons

4Yesbuildtrackandbuylocomotivesandwagons

1 2 3 4 5 1 2 3 4 5 1 2 3 4 5

1 2 3 4 5 1 2 3 4 5 1 2 3 4 5

35

VOpinionofSriLankaRailways(SLR)a.ContactwithSLR

600HaveyourecentlyrequestedrailtransportfromSLR? 1Yes

2Nob.SLRresponse

601,Ifyes,whatwastheirresponsetoyourrequest?

1Providedtheservice

2Didnotprovidetheservice,didnotrespondback

3Didnotprovidetheservice,didnothavetracknearby

4Didnotprovidetheservice,didnothavelocomotivesorwagons

5Didnotprovidetheservice,otherreasons:________________

c.AssessmentoftheSLRcontact

602,Ifyes,howwouldyoudescribetheoverallexperienceindealingwithSLR?

1Verygood 2Acceptable 3Notacceptable

4Frustrated 5Willnotrequestagain

6.Other:________________

d.Recommendationsforimprovement

603WhataspectswouldyourecommendSLRtoimprove?

1.

2.

3.

4.

5.

THANKYOUVERYMUCHFORYOURCOOPERATION

36

APPENDIX3

TOTALSURVEYTARGETENTERPRISES

ISUPPLYA. SECTOR:LOGISTICS

1. SUBSECTOR:LOGISTICSOPERATORS

1. 20CubeLogisticsPvtLtd

2. ACEDistriparksPvtLtd

3. AirMarineLogisticsLtd

4. AirSeaWorldwidePvtLtd

5. AsiaPacificLogisticsInternationalPvtLtd

6. BenchmarkLogisticsInternationalPvtLtd

7. CareLogisticsPvtLtd

8. CargoBoatCoLtd

9. CargoplanInternationalPvtLtd

10. ClarionLogisticsPvtLtd

11. DellogisticsPvtLtd

12. DinlankaLogisticsPvtLtd

13. DLRSCSLankaPvtLtd

14. DPLogisticsPvtLtd

15. FitsExpressPvtLtd

16. ForewayLogisticsPvtLtd

17. GlobactiveLogisticsPvtLtd

18. InterfreshLogisticsPvtLtd

19. LankaShipping&Logistics’PvtLtd

20. LoviktaLogisticsPvtLtd

21. MCSLogisticsInternationalPvtLtd

22. MegaTrendLankaPvtLtd

23. OntimeWorldwideLogisticsPvtltd

24. OrientGlobalLogisticsPvtLtd

25. RPCLogisticsPvtLtd

26. ScanwellLogisticsColomboPvtLtd

27. Setmil-UnitedCargoPvtLtd

28. ShermansLogisticsPvtLtd

29. UCLLogisticPvtLtd

30. AbansLogisticsPvtLtd

31. AgilityLogisticsPvtLtd

32. AitkenSpenceCargoPvtLtd

37

33. APLLogisticsLankaFreightForwardingPvtLtd

34. BalloreLogisticsLanka(Pvt)Ltd

35. CGLogisticsLankaPvtLtd

36. CargoPartnerLogisticsPvtLtd

37. CrownCityDevelopersPvtLtd

38. DBSLogisticsLtd

39. DartGlobalLogisticsPvtLtd40. DRHLogisticsLankaPvtLtd

41. ExpeLogixPvtLtd

42. HellmannWorldwideLogisticsPvtLtd

43. HTLLogisticsPvtLtd

44. KerryMalshipLogisticsLankaPvtLtd

45. MACSupplyChainSolutionsPvtLtd

46. MITCargoPvtLtd

47. SpeedmarkConsolidationServicePvtLtd

48. TLWorldPvtLtd

49. TDLLogisticsPvtLtd

50. WingsLogisticsPvtLtd

51. YusenLogistics&KusuharaLankaPvtLtd

TOTAL 51 50

2. SUBSECTOR:FREIGHTFORWARDERS

1. AdvantisFreightPvtLtd

2. CWTGlobelinkColomboPteLtd

3. DellogisticsInternationalPvtLtd

4. AitkenSpenceShippingLtd

5. EuroAsiaFreightPvtLtd

6. EurotransExpressPvtLtd

7. FamousPacificShippingLanka

8. CHRobinsonFreightServicesLanka(Pvt)Ltd

9. FamousPacificShippingLanka

10. ForwardairPvtLtd

11. FreightLineInternationalPvtLtd

12. FreightMastersInternationalPvtLtd

13. DHLGlobalForwardingLankaPvtLtd

38

14. DSVPershipPvtLtd

15. FreightSystemsLankaPvtLtd

16. ExpolankaFreightPvtLtd

17. FreightLinksInternationalPvtLtd

18. FreightplanPvtLtd

19. FrontierFreightLankaPvtLtd

20. GlobalFreightManagementPvtLtd

21. KuehneandNagelPvtLtd

22. MACSupplyChainSolutionsPvtLtd

23. MackInternationalFreightPvtLtd

24. MITCargoPvtLtd

25. PershipSynergyPvtLtd

26. HarrisonsShippingPvtLtd

27. LaksiriInternationalFreightForwardersPvtLtd

28. airsLankaLtd

29. TollGlobalForwardingLankaPrivateLtd

30. McCallumCargoPvtLtd

31. MercantileFreightServicesPvtLtd

32. MetroInternationalAsiaPteLtd

33. MSAShippingPvtLtd

34. OceanHD,throughTransportPvtLtd

35. PowerFreightPvtLtd

36. SalotaInternationalPvtLtd

37. SeaShippingColomboPvtLtd

38. SealinkShippingPvtLtd

39. ShippingandCargoServicesPvtLtd

40. SphereInternationalFreightPvtLtd

41. TransGlobalLankaPvtLtd

42. TranscargoPvtLtd

43. EasternMerchantsPlc

44. JafferjeeBrothers

45. MeezanCoLtd

46. UnicornsClearing&ForwardingPvtLtd

47. UniversalFreightersInternationalPvtLtd

48. USShippingandCargoServicesPvtLtd

49. VVKMaritimeAgenciesPvtLtd

50. WorldGateFreightersPvtLtd

51. WorldlinkShippingColomboPvtLtd

52. MarineTransportServicePvtLtd

53. YusenLogistics&KusuharaLankaPvtLtd

54. HayleysPlc

39

55. AkbarBrothers

56. CWMackiePlc

57. CLSynergyPvtLtd

TOTAL 57 53

2. DEMANDA:COMMERCEANDDISTRIBUTION

1. SUBSECTOR:WHOLESALERS

1. UnileverSriLankaLtd2. MetropolitanGroupofCompanies

3. DarleyButler&CoLtd

4. LankaCanneriesPvtLtd5. St.Anthony’s

TOTAL 05

2. SUBSECTOR:MAINRETAILERS

1. CargillsFoodsCompany

2. Healthguard

3. KeellsSuper

4. DSI5. Abans

6. Laughs

7. Arpico

8. LakSathosa

9. Singer

10. Softlogic11. Damro12. DankotuwaPorcelainPlc13. BataShoeCo.14. NoLimit15. ThilakawardanaTextiles

TOTAL 15 11

40

B:SECTOR:INDUSTRY 1.SUBSECTOR:CEMENTPRODUCTION

1.TokyoCementLankaplc

2.UltratechCementLankaPvtLtd

3.InseeCement(Holcim)

4.LankaCementPlc

6 LafargeMahaweliCement

7 CeylonAmbujaCementPvtLtd

TOTAL 06 10

2.SUBSECTOR:ELECTRICITYANDGASPRODUCTION

1. LankaElectricityBoard2. LakDanavi3. KerawalapitiyaElectricitySuppliers4. LitroGasLanka5. LaugfsGasPlc

TOTAL 05 10

3.SUBSECTOR:CHEMICALPRODUCTS

1. CICFertilisers

2. AppliedChemicalsPvtLtd

3. CeylonFertiliserCo(LakPohora)

4. StatePharmaceuticalManufacturingCorpnofSriLanka

5. DowellInternationalPvtLtd

6. Kannan&Co

7. PonPureChemicalLankaPvtLtd8. PremawardenaExports9. FertiliserLimited10. ParanthanChemicalsLtd

TOTAL 10

41

4. SUBSECTOR:VEHICLEPRODUCTIONANDASSEMBLY

1. Diesel&MotorEngineering

2. UnitedMotorsCoLimited

3. AssociatedMotorways

4. LankaAshokLeyland5. MicroPvtLimited6. ThantriPvtLtd

TOTAL 06 5

5. SUBSECTOR:AGRICULTURALPRODUCTIONANDPROCESSING

1. Cargills(Ceylon)PLC

2. CeylonArgoIndustriesLimited

3. CountryStyleFoods(Pvt)Limited

4. DelmegeForsyth&Co.Ltd

5. HJSCondimentsLimited

6. InternationalFoodstuffCompany(Pvt)Ltd

7. JanRich(Private)Limited

8. LankaCanneries(Pvt)Ltd

9. LeelaExports&Imports

10. MMSalgado&SonsLtd

11. ParaExpoProducts(Pvt)Ltd

12. PulsesSplitting&ProcessingIndustry(Pvt)Ltd

13. RobenaFood(Pvt)Ltd

14. RaigamMarketingServices(Pvt)Ltd

15. SenaMillsRefineries(Pvt)Ltd

16. CICHoldings

17. EswaranBrothers

18. AdamjeeLukmanjee&Sons

19. AFJonesExportersLtd

20. KMGAnimalFeeds

21. CommercialExportCo

22. ABaur&CoLtd

TOTAL 22 23

42

6. SUBSECTOR:PAPER,PRINTINGANDPACKAGINGPRODUCTS

1. NationalPaperMillsCorporationLtd2. FineLineSuppliers3. GeocycPvtLtd

4. JRInternationalPvtLtd

5. EswaranBrothersCeylonLtd

6. ParamountPrintPackPvtLtd

7. GraphicSystemsPvtLtd8. AkhtariTradesPvtLtd9. AbdullaInternationalPvtLtd10. SrinkoEnterprisesPvtLtd11. AcmePrinting&PackagingLtd12. ExpacCorrugatedCartonsPvtLtd13. JF&IPackagingPvtLtd14. PolydimeInternationalPvtLtd

TOTAL 14 6

7. SUBSECTOR:STEEL,MINERALSANDMININGPRODUCTION

1. LankaSteelCorporationLtd2. MelvaSteelManufacturersSriLanka3. GTBSteelCorporationPvtLtd4. JainLankaSteelCo5. LankaSpecialSteelCo6. AlcoconEngineeringPvtLtd7. SahamTravels&Tours

8. TantriTrailersPvtLtd9. TorentoEngineeringPvtLtd

10.AlcobronzPvtLtd11.BelconArkLtd

12.ColourVision13.DelshanEnterpriseLankaPvtLtd14.HPAEnterprises15.MineralSandsLimited16.SenvecLankaPteLtd17.StarIndustries18.SwedishTradingCoPvtLtd19.Manf:AlcobronzPvtLtd20.AlcobronzEngineering21.DelshanEnterpriseLankaPvtLtd22.EngineeringPvtLtd23.GeologicalSurveyandMinesBureau(GSMB)TechnicalServicesPvtLtd

43

24.SSTechnoIndustries&Marketing25.StarIndustries,Torento26.NewRanjithIndustries

TOTAL 26 10

C SUBSECTOR:OTHERMANUFACTURINGINDUSTRIES

a. RubberandPlasticProduction:

1. AssociatedCeatPvtLtd 2. CamsoLoadstarPvtLtd 3. Eu-RetecPvtLtd 4. GlobalRubberIndustriesPvtLtd 5. RichardPeirisExportsPlc 6. SamsonInternationalPlc 7. SamsonRubberIndustriesPvtLtd 8. AssociatedSpecialityRubbersPvtLtd 9. FinnpackIndustriesPvtLtd 10. LalanRubbersPvtLtd 11. LaugfsCorporation(Rubber)Ltd 12. MirocellsLtd 13. RichardPierisNaturalFoamsLtd 14. SamsonRubberProductsPvtLtd 15. IndustrialClothing16. FagaRubbers17. TextripPvtLtd18. PacWorldPvtLtd19. CWMackiePlc20. CarnivalWorldKoLankaPvtLtd21. DharmasiriTyreHouse(Pvt)Ltd22. SinwaHoldingsLtd23. CeylonMachineTwistedFibreIndustries24. TrelleborgLankaPvtLtd

TOTAL 24

b. FreshandProcessedFoodProducts:1. BairaF82haFarmsPlc2. CargillsQualityFoodsLtd3. CBLNaturalFoodsPvtLtd4. CICAgriBusinessesPvtLtd

44

5. CountryStyleFoodsPvtLtd6. D&RExportsPvtLtd7. DeranaMarketingServices8. DevelopmentInterplanCeylon9. ForenoonsCanneries10. FortuneG-PFarmsLankaLtd11. IslandSeaFoodExportsPvt12. KingsFoodsPvtLtd13. LAInternationalPvtLtd14. LankaCanneriesPvtLtd15. LeelaExportsandImports16. Nestle’LankaPlc17. MccoyCeylonCommodities18. MidlandBreedersPvtLtd19. NooraniEstatesPvtLtd20. FonterraBrandsLanka21. PrimaGroup–SriLanka22. PulsesSplitting&Processing23. RancrispCashew24. RaviExportsPvtLtd25. VaigaiLankaPvtLtd26. WijayaProductsPvtLtd

TOTAL 26 10 c. GarmentsandTextiles:

1. AlphaApparelsLtd2. AmSafeBridportPvtLtd3. AveryDennisonLankaPvt4. BenjiLtd5. BischoffGammaLankaPvt6. BodylinePvtLtd7. BrandixApparelLtd8. CliftexIndustriesPvtLtd9. ColmansGarmentsIndustries10. DayaApparelExportPvtLtd11. EskimoFashionKnitwear12. ExpoworldButtonsPvtLtd13. FascinationExportsPvtLtd14. JonkerPvtLtd15. LankaMountcastlePvtLtd16. MasActiveTradingPvtLtd17. MasIntimatesPvtLtd18. MiamiclothingPvtLtd19. NaturubExportsInternational

45

20. OmegaLineLtd21. OritApparelsLankaPvtLtd22. HidramaniExports23. PanAsiaExportsPvtLtd24. RainwearPvtLtd25. SampathAssociatesInternational26. SarasaviExportsPvtLtd27. SiluetaPvtLtd28. SirioLtd29. StatesmanHatsPvtLtd30. StretchlinePvtLtd31. T&SButtonsLankaPvtLtd32. TexstyleLankaExportsPvtLtd33. TimexGarmentsPvtLtd34. TrendywearPvtLtd

TOTAL 34 10 d. WoodandwoodbasedProducts: 1.FurniFitsTrophiesPvtLtd

2.GoldenPalmCraftsPvtLtd3.KentDisplayPvtLtd4.LankaBrushExportsPvtLtd5.LankaKadenExport6.WarnaExportsPvtLtd

TOTAL 06 10

e. ChemicalsandMineralBasedProducts:

1. AlchemyBouldersPvtLtd2. BogalaGraphiteLankaPlc3. CausewayPaintsLankaPvt4. CeylonQuartzIndustries5. CeyuartzMBIPvtLtd6. DamsilaResourcesPvtLtd7. HaycolourPvtLtd8. LanmicExportsPvtLtd9. MacksonsPaintIndustries10. McsonsOrganicsPvtLtd11. MultichemiExportsPvtLtd12. UnionChemicalsLankaPlc13. WoolimLankaPvtLtd14. MineralSandsLtd

TOTAL 14 10

46

f. Light/HeavyEngineeringProductsandElectrical&Electronic

Products:1. APLankaPvtLtd2. ACLCablesPlc3. AsiabikeIndustrialLtd4. BMISCompany5. BuddhiIndustriesPvtLtd6. ElectroMetalPressingsPvtLtd7. EsjayElectronicsPvtLtd8. IETechnicsInernationalPlc9. IllukumburaIndustrialAuto10. KalhariEnterprises11. KelaniCablesPlc12. KIKLankaPvtLtd13. KosanCrisplantLankaPvtLtd14. LtlTransformersPvtLtd15. NoppanMaruchiLankaElectricals16. NoratelInternationalPvtLtd17. OrelCorporationPvtLtd18. PubuduEngineeringPvtLtd19. RebMechHoldingsPvtLtd20. SierraCablesPlc21. SolasMarineLankaPvtLtd22. TantriTrailersPvtLtd23. VariosystemsPvtLtd24. VenoraLankaPowerPanels

TOTAL 24 10 g. FurnitureProduction: 1.StateTimberCorporation 2.HDonCarolis&SonsPvtLtd 3.MNSugathadasa&Co. 4.MerbokMDFLankaPvtLtd 5.SapcoHoldingsPvtLtd 6.YumingInternationalPvtLtd 7.DamroTOTAL 07 10 h. Leather&LeatherBasedProducts:

1. AnsellTextilesLanakPvtLtd2. ArpitalianCompactSolesPvtLtd3. BeldenIndustriesPvtLtd

47

4. CeylonLeatherProductsPlc5. MAMAbdulCader&Co6. PGMartinIndustriesPvtLtd7. SelaktaInternationalPvtLtd8. ArptalianCompactSoles

TOTAL 08 10

i. ConfectioneryProducts:

1. CeylonBiscuitsLtd2. CeylonColdStores3. MalibanBiscuitManufactoriesPvtLtd4. RibeenaFoodsLtd

TOTAL 04 10

j. TeaandTeaBasedProducts:

1. LiptonCeylon2. Mlesna3. AkbarBrothers4. BogawantalawaPlantations5. AmersonTradingLtd6. AmbassadorHoldings7. Anverally&SonsPvtLtd8. CeylonFreshTeasPvtLtd9. EmpireTeasPvtLtd10. EuroAsiaCorporation11. ExpoLankaTeaPvtLtd12. EuroScanExportPvtLtd13. GeorgeSteuartPvtLtd14. HandungodaTeaFactory15. HeavenlyTeaExports16. HeritageTeasPvtLtd17. HVAFoodsPvtLtd18. HysonTeasLtd19. DilmahCeylonTea20. JCEnterprisesPvtLtd21. KaushalyaTeaExports22. LumbiniTeaFactoryLtd23. MabrocTeasPvtLtd24. MahamoodTeasInternational25. MaltearasInternationalPvtLtd26. MilleniumTeas

48

TOTAL 26 10

k. CoconutandCoconutBasedProducts:1. ASAgriExportsPvtLtd2. AdamjeeLukmanjee&SonsLtd3. CoCoAGroPvtLtd4. CoCoGreenPvtLtd5. Rileys(Hayleys)FibrePlc6. HoustonIndustries7. IntercomPvtLtd8. JindiExportLtd9. JiffryProductsPvtLtd10. KokosPeatExportsLtd11. KudawewaMills12. LibertyTradingInternational13. ManishaPvtLtd14. ReoCocoLankaPvtLtd15. SamarasingheBrothers16. SerendibPolPvtLtd17. TropicCoirLankakPvtLtd18. UniceylPvtLtd19. TrumpCoirProducts20. WaguruwelaOilMills21. WestpakLtd22. RenukaAgrifoods23. WichyPlantationsCoLtd24. DelmegeCoirPvtLtd25. JafferjeeBrothers26. ExpoLankaPvtLtd27. NeutriNaturals

TOTAL 27 10

49

l. CeramicsandPorcelainProducts:1. LankaTilesPlc2. MidayaCeramicCoLtd3. NoritakeLankaPorcelainPvtLtd4. RoyalCeramicsLanka5. LankaWallTiles6. RoyalFernwoodPorcelainLtd7. ArtDecorationInternationalPvtLtd8. DankotuwaPorcelainLtd

TOTAL 08 10

50

LISTOFRESPONDENTSSURVEYNO. NameofCompany Sub-sector Address Interviewee/s ContactDetails

1 AbansLogistics(Pvt)Ltd

LogisticsOperators

CityOffice#46/4,5th,IBMBuilding,NawamMawatha,Colombo2

ChannakadeAlwisDeputyDirector

0773493177

2 AitkenSpenceCargo(Pvt)Ltd

LogisticsOperators

Level2,AitkenSpenceTowerII,315,VauxhallStreet,Colombo2

NishanJayawardenaGeneralManager

0772001535

3OnTimeWorldwideLogistics(Pvt)Ltd

LogisticsOperators

No.740,2ndfloorCottaRoad,Rajagiriya

NilanthaKanakaratneCountryManager

0777321250

4 CeylonBiscuits

Wood,FurnitureandConfectioneryItems

No.3,Pannipitiya

RoshanSerasingheLogisticsManager

0773955011

5 CargillsFoods

FreshandProcessedFoods

40,YorkStreetColombo1

MaithreeAttanayakeManagerSCPlanning

0777862604

6DRHLogisticsInternational(Pvt)Ltd

LogisticsOperators

69/5,ElvitigalaMawathaColombo8

DirenRHallockChairman/ManagingDirector

0115371000

7 UnileverSriLankaLtd Wholesalers 258,MVincentPerera

MawathaColombo14

GayathriKarunanayakeCustomerServiceManager-DistributiveTrade

0772355491

8SamsonGroupCorporateServices(Pvt)Ltd

Leatherandleatherbasedproducts

No.110,KumaranRatnamRoadColombo2

ChitralGunawardanaSeniorManagerImports/Exports

0777815646

9FreightLinksInternational(Pte)Ltd

FreightForwarders

Level07AccessTowers278,UnionPlaceColombo2

HenrydeSilvaChiefOperatingOfficer

077881950

51

10 LankaTilesPLC

CeramicsandProcelainproducts

215,NawalaRoadColombo5

1.MahendraJayasekeraManagingDirector2.AnuraRatnayakeGroupBusinessDevelopmentManager3.KapilaRanathungaCommercialManager

0112806043

11 Expelogix(Pvt)Ltd LogisticsOperators

4thfloor,SavuruSevana46/2,NawamMawathaColombo2

ChannaGunawardenaDirector

0773033852

12 EasternMerchantsPLC

FreightForwarders

240,TorringtonAvenueColombo7

BimalColombageTrader

0768204519

13 InseeCement CementProduction

413,RAdeMelMawathaColombo3

BuddikaMaheshLogisticsManager

0771788716

14 BrandixApparel GarmentsandTextiles

Logistics-ImportDivisionPhase1,EPZKatunayake

NareshaSenanayakeAccountManager-Transport

0777375371

15 CeylonColdStoresPLC

Wood,FurnitureandConfectioneryItems

SamadaragahawatteRanala

PrabathHettiarachchiManagerLogistics

0763448179

16 FinlaysColdStorage(Pvt)Ltd

LogisticsOperators

309/7,NegomboRoadWelisara

SaveenGunaratneGeneralManager&SBUHead

0773037363

17 Advantis3PLPlus LogisticsOperators

408A,NumgamugodaKelaniya

ChandanaSamaraweeraAssistantManager-Operations

0112168300

18 ExpolankaFreight(Pvt)Ltd

FreightForwarders

No.69,RamyaweeraMawathaOrugodawatteWellampitiya

ShashiGunathilakaHeadofTransport

0770192816

52

19 KelaniCablesPlcLightEngineeringproducts

P.O.Box14,WewelduwaKelaniya

MahindaSaranapalaDirector/ChiefExecutiveOfficer

0777261179

20 DarleyButler&CoLtd Wholesalers

98,SriSangarajaMawathaColombo10

KevinEdwardsChiefExecutiveOfficer

0112448534

21 SASilva&SonsLanka(Pvt)Ltd

Coconutandcoconutbasedproducts

LoluwagodaMillsLoluwagoda,Mirigama

JanakaGammampilaGroupGeneralManager-Strategy&GroupInitiatives

0117389372

22 LankaCanneries(Pvt)Ltd

FreshandProcessedFoods

45/75,NarahenpitaRoadColombo5

NilhanEkanayakeManagerAdministration/Export

07790421700112586623

23 Rileys(Hayleys)Fibre(Pvt)

Coconutandcoconutbasedproducts

25,FosterLaneColombo10

ThideemaPereraDeputyGeneralManager/HeadofSalesandMarketing

0112628534

24 RichardPierisTyreCoLtd

Rubber&Plasticproductionandprocessing

310,HighLevelRoadNawinnaMaharagama

PradeepSamarathungaChiefExecutiveOfficer/Director

0773850189

25 PrudentialShippingLines

FreightForwarders

Level4,Resolute471,CottaRoad,Rajagiriya

RishanthaMendisDirector

0775222636

26 GSMBTechnicalServicesPvtLtd

Steel,MiningandMineralproductionandprocessing

190A,RatnaweeraBuildingStanleyTilakaratneMawathaNugegoda

STKalubandaraChiefExecutiveOfficer

0717445228

27 LankaShippingandLogisticsPvtLtd

FreightForwarders

LankaShippingTower99,StMichael'sRoadColombo3

ArunaPereraDirector 0777009509

28 TrelleborgLankaPvtLtd


LevinDriveSapugaskanda,Makola

DianGunatilakeDirector-HumanResources

0703230069

53

29 LankaSathosaLtd MainRetailers

27,CWESecretarialBuildingVauxhallStreet,Colombo2

RoshanSHassenDeputyGeneralManagerOperations

0703611611

30 LankaMineralSandsLtd


341/21,SaranaMawathaRajagiriya

PBMWijebandaraMarketingManager

0112883965

31 CLSynergy(Pvt)Ltd

FreightForwarders

No.30,6thfloorRAdeMelMawatha,Colombo3

DelanPremawardenaDeputyGeneralManagerOperations&Compliance

0714554007

32 MackInternationalFreight(Pvt)Ltd

FreightForwarders

11,YorkStreet,Colombo1

RoshanBolongneManager-CustomsClearance&Projects

0777377182

33CeatKelaniInternationalTyres(Pvt)Ltd


POBox53Nungamugoda,Kelaniya

NipunGamageAssistantManagerSupplyChainManagement

0114822800

34 HemasManufacturing Wholesalers

No.75,HemasHouse,BraybrookePlace,Colombo2

ChandanaWeerabahuDirectorSupplyChain

0773659536

35 MaerskLankaPvtLtd

FreightForwarders

Level18,"Parkland"33,ParkStreet,Colombo2

1.NilkamalPereraManager-OperationsSriLanka2.RandimaKrishnaratneCountrySalesManager

0773635378

36 LitroGasLankaLtdElectricityandGasProduction

267,UnionPlace,Colombo2

TerrenceAppuhamyHeadofProcurement

0777729951

37 ScanwellLogisticsColomboPvtLtd

LogisticsOperators

67/1,HutsonRoad,Colombo3

AindreenieRanmuthugalaGeneralManager-

0714034531

54

Operations

38 BogawantalawaTeaEstatesplc

Teaandteabasedproducts

KotiyagalaEstate,1309Bogawantalawa

RMSamarakoonGeneralManager

0777634703

39 CeylonFertiliserCo.Ltd

ChemicalProducts Hunupitiya,Wattala Manager

Distribution 0773435408

40 LankaCoalCompany


51/3,SuranimalaPlaceOffDutugemunuStreetKohuwala,Dehiwala

NamalHewageActgGeneralManager/CPO

0711113111

41HidramaniInternationalExports

GarmentsandTextiles

245MuruththettuweAnandaNahimiMawathaColombo5

1.KapilaKoralaHeadofSharedServicesCommercial2.PrabathHandapangodaDivisionalManager-Export3.ChannadeSilvaManager-Export4.KrisalSrijeevaramananSeniorManager-Imports

0772442440

42 CICHoldingsPlc ChemicalProducts

"CICHouse"No199,KewRoadColombo2

PMSDamarasekeraManager-Shipping

0772365910

43 FonterraBrandsLanka

Agriculturalproductionandprocessing

100,DelgodaRoadBiyagama

Manager-DirectSourcing 0777911324

44 JaykayMarketingServices(Pvt)Ltd

MainRetailers

148,VauxhallStreetColombo2

KasunPitigalaAssistantManager

0774520371

45 MASActiveTradingPvtLtd

GarmentsandTextiles

KEPZKatunayake

ImalkaKumarapeliGDM-Commercial&Logistics

0773497018

55

46 SpectraLogistics(Pvt)Ltd

LogisticsOperators

HemasBuilding,YorkStreetColombo1

SurendikaRupasingheAssistantManager

0710228374

47 DilmahCeylonTeaTeaandteabasedproducts

111,NegomboRoadPeliyagoda

VijithaPaivaHeadLogistics 0772992295

48 ChrisslogicPvtLtd FreightForwarders

180/11C,VidyaMawathaColombo7

ShanakaLaksakaraGenealManager

0770023588

49 AmazonTrading(Pvt)Ltd

Teaandteabasedproducts

257,SiriDhammaMawathaColombo10

1.MNiroshanFernandoManagerSupplyChain&Procument2.ShashikaUdayangaAssistantManager(BusinessStrategy&CustomerRelations)

0719652624

50 NestleLankaPlc

Agriculturalproductionandprocessing

440,TBJayahMawathaColombo10

SathiyenthraPanchachandraHeadofProcurement

0112699941

51 Diesel&MotorEngineeringPlc

Vehicleproduction

andAssembly

65,JetawanaRoad,Colombo14

RuwanPallageAssistantManagerLogistics

MarketingandProjectDivision

0114607465

52 PackwellLankaLtd

Paper,Carton

productionand

processing

26,2ndCrossLane,OffKandawalaRoad,

Ratmalana

RandyRocheDirector/General

Manager0715337240

56

APPENDIX5TableofContentHeadingsoftheSPSSoutputs

I. Identification4.bMainCity(LocationoftheCompany)

II. Activity6.aCompanybusiness6.b.c.d.CompanySalesTonnage,%IncreaseandEmployeenumbers7.aLocationofMainPlantA7.bLocationofMainPlantB7.cLocationofMainPlantC7.dLocationofMainPlantD10.aProductAReceived10.bProductBReceived10.cProductCReceived11.aProductAShipped11.bProductBShipped11.cProductCShipped

III. ProductsandTransporta.Importantfactorsconsideredwhenselectingthemodeoftransport101.Price102.Convenience103.Reliability104.Speedb.MainProductsReceived200.ProductA201.TypeofProduct(1-5)202.Form(1-6)203.Source(1-2)204.Typicalorigin205.TypicalDestination206&207Totaltonnagereceived&Averagepershipmentfor2016/2017208.PeriodicityofShipments209.Valueoftheshipment210.Timesensitivityofshipments211.Modeoftransportused212.Satisfactionlevelofcurrentmodeoftransport213.Mainadvantagesofchosenmode214.MaindisadvantagesofRail215.Specialcarerequiredforshipment

57

220.ProductB221.TypeofProduct(1-5)222.Form(1-6)223.Source(1-2)224.Typicalorigin225.TypicalDestination226&227Totaltonnagereceived&Averagepershipmentfor2016/2017228.PeriodicityofShipments229.Valueoftheshipment230.Timesensitivityofshipments231.Modeoftransportused232.Satisfactionlevelofcurrentmodeoftransport233.Mainadvantagesofchosenmode234.MaindisadvantagesofRail235.Specialcarerequiredforshipment240.ProductC241.TypeofProduct(1-5)242.Form(1-6)243.Source(1-2)244.Typicalorigin245.TypicalDestination246&247Totaltonnagereceived&Averagepershipmentfor2016/2017248.PeriodicityofShipments249.Valueoftheshipment250.Timesensitivityofshipments251.Modeoftransportused252.Satisfactionlevelofcurrentmodeoftransport253.Mainadvantagesofchosenmode254.MaindisadvantagesofRail255.Specialcarerequiredforshipmentc.MainProductsShipped300.ProductA301.TypeofProduct(1-5)302.Form(1-6)303.Source(1-2)304.Typicalorigin305.TypicalDestination306&307Totaltonnagereceived&Averagepershipmentfor2016/2017308.PeriodicityofShipments

58

309.Valueoftheshipment310.Timesensitivityofshipments311.Modeoftransportused312.Satisfactionlevelofcurrentmodeoftransport313.Mainadvantagesofchosenmode314.MaindisadvantagesofRail315.Specialcarerequiredforshipment320.ProductB321.TypeofProduct(1-5)322.Form(1-6)323.Source(1-2)324.Typicalorigin325.TypicalDestination326&327Totaltonnagereceived&Averagepershipmentfor2016/2017328.PeriodicityofShipments329.Valueoftheshipment330.Timesensitivityofshipments331.Modeoftransportused332.Satisfactionlevelofcurrentmodeoftransport333.Mainadvantagesofchosenmode334.MaindisadvantagesofRail335.Specialcarerequiredforshipment340.ProductC341.TypeofProduct(1-5)342.Form(1-6)343.Source(1-2)344.Typicalorigin345.TypicalDestination346&347Totaltonnagereceived&Averagepershipmentfor2016/2017348.PeriodicityofShipments349.Valueoftheshipment350.Timesensitivityofshipments351.Modeoftransportused352.Satisfactionlevelofcurrentmodeoftransport353.Mainadvantagesofchosenmode354.MaindisadvantagesofRail355.Specialcarerequiredforshipment

IV. OpinionofRailTransporta. PossibleuseofRailways

59

500.Servicequalityimprovement&usageconsiderationb.Improvementsrequired511.Convenience:Buildtracksidingnearby512.Convenience:Buildaddmorerollingstock513.Convenience:Providealldayservice514.Increasereliability515.Increasespeedc.Willingnesstopayadditionaltariff520.Amountwillingtopayd.Typeofwagons530.Typeofrailwayneedede.Productswillingtodivert(Tons)541,551,561ProductA,B,Cwith542,552,562–Tonnagesf.Willingnesstoinvest580WillingnesstoinvestifSLRgivetariffdiscounts

V. OpinionofSriLankaRailways(SLR)a. ContactwithRailway600.HaveyourequestedrailtransportfromSLRrecently?b.SLRResponse601.SLRresponsetotherequestc.AssessmentoftheSLRcontact602.OverallexperiencewithSLRd.Recommendationforimprovement603.AspectstoimprovebySLR

final freight user survey reportver2

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