final report 2010 30 of april
TRANSCRIPT
![Page 2: Final report 2010 30 of april](https://reader035.vdocuments.net/reader035/viewer/2022062319/5583c376d8b42a410e8b516c/html5/thumbnails/2.jpg)
General Introduction
Welcome word Labas Rytas Huomenta Goedemorgen Buenos Dias
Erasmus – intensive Eruption: Eyafjallajökull Hospitality Management 4 different topics Sustainability Final report
![Page 3: Final report 2010 30 of april](https://reader035.vdocuments.net/reader035/viewer/2022062319/5583c376d8b42a410e8b516c/html5/thumbnails/3.jpg)
Business Communication
presented by:Tomas Raugale
![Page 4: Final report 2010 30 of april](https://reader035.vdocuments.net/reader035/viewer/2022062319/5583c376d8b42a410e8b516c/html5/thumbnails/4.jpg)
Business communication?
It can be separated in internal and external
“Effective communication needs to be built
around this simple foundation and realization: communication is a dialogue, not a monologue. Communication - a dual listening process."
Dr. Heinz Goldmann, Chair, Heinz Goldmann International Foundation for
Executive Communications, Geneva.
![Page 5: Final report 2010 30 of april](https://reader035.vdocuments.net/reader035/viewer/2022062319/5583c376d8b42a410e8b516c/html5/thumbnails/5.jpg)
Sustainability as a topic of
discussion with the stakeholders How does the hotels implementing
sustainability? Feedback and actions after it What is the grade of satisfaction
concerning sustainability?
Research findings
![Page 6: Final report 2010 30 of april](https://reader035.vdocuments.net/reader035/viewer/2022062319/5583c376d8b42a410e8b516c/html5/thumbnails/6.jpg)
Recommendations
For internal business communication –
trainings for the staff.
Trainings Tests Promoting
![Page 7: Final report 2010 30 of april](https://reader035.vdocuments.net/reader035/viewer/2022062319/5583c376d8b42a410e8b516c/html5/thumbnails/7.jpg)
Recommendation
For external business communication -
creation of awareness.
![Page 8: Final report 2010 30 of april](https://reader035.vdocuments.net/reader035/viewer/2022062319/5583c376d8b42a410e8b516c/html5/thumbnails/8.jpg)
Marketing &
Logistics
presented by: Eline Alsemgeest
![Page 9: Final report 2010 30 of april](https://reader035.vdocuments.net/reader035/viewer/2022062319/5583c376d8b42a410e8b516c/html5/thumbnails/9.jpg)
Introduction
Marketing is a social and managerial
process by which people and groups obtain
what they need and want through creating and exchanging products and value with others.
Logistics is the process of planning, implementing, and controlling the efficient, effective flow and storage of goods. It is the control of the services and related information from origin to consumption to satisfy the customer.
![Page 10: Final report 2010 30 of april](https://reader035.vdocuments.net/reader035/viewer/2022062319/5583c376d8b42a410e8b516c/html5/thumbnails/10.jpg)
Conclusion
Marketing Price; high vs low Place; city vs country side Product; starting fase Promotion; sustainable or marketing strategy Physical evidence; all small changes help People; creating awareness
Logistics
![Page 11: Final report 2010 30 of april](https://reader035.vdocuments.net/reader035/viewer/2022062319/5583c376d8b42a410e8b516c/html5/thumbnails/11.jpg)
Recommendation
“Think green, Act green, Be green”
Sustainable contest between departments Think green & act green List important items/ topics Starting numbers and goal Receiving points for ….. Implementation of one idea Sustainable prize for the winners
![Page 12: Final report 2010 30 of april](https://reader035.vdocuments.net/reader035/viewer/2022062319/5583c376d8b42a410e8b516c/html5/thumbnails/12.jpg)
Recommendation
Fair trade, local- and eco-products
Fair trade Better prices, better working conditions for growers
Eco-products Organic, no pesticides
Local products Less pollution, promoting local economy
Lower footprints!
![Page 13: Final report 2010 30 of april](https://reader035.vdocuments.net/reader035/viewer/2022062319/5583c376d8b42a410e8b516c/html5/thumbnails/13.jpg)
Operational Management
presented by: Carmen Van Hoylandt
![Page 14: Final report 2010 30 of april](https://reader035.vdocuments.net/reader035/viewer/2022062319/5583c376d8b42a410e8b516c/html5/thumbnails/14.jpg)
Process to produce and distribute products & services
Convert input into output: materials, labor and energy
finished products
6 critical activities
Introduction
![Page 15: Final report 2010 30 of april](https://reader035.vdocuments.net/reader035/viewer/2022062319/5583c376d8b42a410e8b516c/html5/thumbnails/15.jpg)
Waste management Purchasing management Catering Energy Maintenance Housekeeping
Critical Activities
![Page 16: Final report 2010 30 of april](https://reader035.vdocuments.net/reader035/viewer/2022062319/5583c376d8b42a410e8b516c/html5/thumbnails/16.jpg)
Implement the use of ecological
products Visible action, marketing tool Less delivery transport
Use of wastewater Reducing water consumption Large investment, combine with
maintenance and renovation
Recommendation
![Page 17: Final report 2010 30 of april](https://reader035.vdocuments.net/reader035/viewer/2022062319/5583c376d8b42a410e8b516c/html5/thumbnails/17.jpg)
Sustainable Customer Loyalty Program Water and electricity consumption Laundry reduction Creating awareness to both staff and
customer
Recommendation
![Page 18: Final report 2010 30 of april](https://reader035.vdocuments.net/reader035/viewer/2022062319/5583c376d8b42a410e8b516c/html5/thumbnails/18.jpg)
Future Trends
presented by: Anssi Repo
![Page 19: Final report 2010 30 of april](https://reader035.vdocuments.net/reader035/viewer/2022062319/5583c376d8b42a410e8b516c/html5/thumbnails/19.jpg)
Introduction
What is a future trend?
![Page 20: Final report 2010 30 of april](https://reader035.vdocuments.net/reader035/viewer/2022062319/5583c376d8b42a410e8b516c/html5/thumbnails/20.jpg)
Future trends in:
Customer care Meeting the need of your customer More customer orientation
New ways to work Fast work slow work Physical, Virtual & Social space
Certifications Increasing importance and reliability One global standard
![Page 21: Final report 2010 30 of april](https://reader035.vdocuments.net/reader035/viewer/2022062319/5583c376d8b42a410e8b516c/html5/thumbnails/21.jpg)
Future trends in:
Sustainable development Meet the needs of the Stakeholders
Government and business Social, Political and Economical agenda
Social and ethical responsibilities Ethics and morality trends
![Page 22: Final report 2010 30 of april](https://reader035.vdocuments.net/reader035/viewer/2022062319/5583c376d8b42a410e8b516c/html5/thumbnails/22.jpg)
Recommendations
Big companies: Training in sustainability for staff International standard of sustainability Working with sustainable partners Work place = second home
Small organizations: Local eco-label
![Page 23: Final report 2010 30 of april](https://reader035.vdocuments.net/reader035/viewer/2022062319/5583c376d8b42a410e8b516c/html5/thumbnails/23.jpg)
Final Conclusion
Don’t Look At Your Neighbor, Act Yourself.
![Page 24: Final report 2010 30 of april](https://reader035.vdocuments.net/reader035/viewer/2022062319/5583c376d8b42a410e8b516c/html5/thumbnails/24.jpg)
THANK YOU KIITOS
AČIU
BEDANKT MUCHAS GRACIAS
Any questions?