Paul Kim10808 63rd Ave Ct. NW, Gig Harbor WA 98332

Phone: 253-677-6322 | E-Mail: paulkim119@gmail.com

EDUCATIONUniversity of Washington, Michael G. Foster School of Business, 3rd Year- Junior StandingBachelor of Arts in Business Administration, GPA: 3.5/4.0Major in Information Systems and Operations Management Course Work: Financial Accounting, Managerial Accounting, Business Law, Business Communications, Operations Management, Marketing, Finance, Intro to Information Systems.

EXPERIENCE

Liberty Mutual Insurance Seattle, WAIntern, Service Operations Summer 2015

Gained experience in collecting and organizing data from various resources in order to pinpoint opportunity areas. Analyzed data through different tools and quantitative methods in order to recommend applicable solutions. Gained insight into various tools related to customer experience: Fizzback, NICE, PL File, Safeco Mainframe, and

CSAT Excel Dashboards. Showed consistent comprehension when collaborating with managers and teams in personal insurance. Developed the communication, innovation, and execution skills required to thrive in a corporate environment

through the various projects I contributed too. Learned how to carry multiple projects at once with proficiency and accuracy. Received detailed training on the company’s Lean Management System’s processes and root cause problem solving

skills.

Costco Wholesale Gig Harbor, WAIntern, Warehouse Operations Summer 2014

Worked with every non-specialized department in the warehouse to learn how all warehouse operations are run. Gained experience with the Costco Marketing team during events outside of the Costco warehouse. Learned how to provide engaging customer service while working with the membership department and front end

supervisors. Gained corporate insight while having the opportunity to work with managers from various Pacific Northwest

Costco locations during my training at headquarters. Learned how to operate the Costco specific system (SAP) to ensure operations ran smoothly. This system was also

used to create schedules, find products, audit the warehouse, and count inventory.

Learning and Scholarly Technologies, University of Washington Seattle, WASenior Consultant March 2015- Present

Provided front-line technical consultation support via email and over the phone regarding the university’s learning systems: Canvas, Catalyst, Panopto, Media Amp, Turning Point Technologies, and Tegrity.

Performed technical and administrative services for university clients. Consulted one-on-one with university clients to aid them through specific needs and issues. Gained experience in providing effective communication used through various mediums.

PROGRAMS AND LANGUAGES MS Office: Proficient in Word, Excel, and PowerPoint. Mac Operating Systems and Windows Operating Systems. Professional Korean proficiency.

ACCOMPLISHMENTS AND ACTIVITIES University of Washington Dean’s List 2013-2014. KoJobs, Public Relations Lead, International Business Organization. Delta Sigma Pi, Professional Events, Professional business fraternity.