final year bba(h) study paper on job stress ......profitability, greater market goodwill,...
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FINAL YEAR BBA(H) STUDY PAPER ON
“JOB STRESS AMONG GOVERNMENT AND BANKING
SECTORS “
SUBMITTED BY: -
GROUP NAME: -
NAME ROLL NUMBER
AKASH HALDER 15405015003
SUBHRAJIT MUKHERJEE 15405015056
SAPTAK BHADURI 15405015039
SUBHANKAR MALO 15405015053
STREAM: - 3RD (THIRD)SEMESTER: -6TH (SIXTH)
SESSION: - 2015-2018
COLLEGE: DINABANDHU ANDREWS INSTITUDE OF TECHNOLOGY AND
MANAGEMENT
UNIVERSITY: -MAULANA ABUL KALAM AZAD UNIVERSITY OF
TECHNOLOGY AND MANAGEMENT, WESTBENGAL
ACKNOWLEDGMENT: -
“Acknowledging the debt is not easy for us as we are
indebted to so many people”
I take this opportunity in expressing the fact that this
project report is the result of incredible amount of
encouragement, co-operation and moral support that I
have received from others.
Words alone cannot express my deep sense of gratitude
to MRS.ANWESHA MUKHERJEE who provided me an
opportunity to do a project on” JOB STRESS AMONG
GOVERNMENT AND PRIVATE BANKING SECTORS “Her
valuable guidance and support made this project work an
enlightening educational experience. her consistent
support and co-operation showed the way towards the
successful completion of the project.
I would like to express my deep sense of gratitude to all
the members who directly or indirectly helped me during
my project work.
INDEX
CONTENTS
ACKNOWLEDGEMENT 01 INTRODUCTION 11 OBJECTIVE 12
COMPANY PROFILE 13 RESEARCH METHODOLOGY 16 DATA ANALYSIS 17 FINDING AND CONCLUSION 19 SUGGESTION AND BIBLIOGRAPHY
21-22
Introduction:
The word stress has become a part and parcel of our
daily life. It is common to all
individuals, males, females, business owners, business
partners, housewives, teachers,
marketing personnel, sales personnel, students and so
on. Thus it is difficult to think of any
person who does not have any stress in life. In other
words, we have to live with stress in
some form or the other.
Similarly work related stress is becoming a major issue
and a matter of concern not
only for the employees but also for the employer or
organizations all over the world.
Work related stress is a sort of negative reaction a
person shows at work. It takes place
when the work pressure in the office or work place is
more than the capacity or ability of a
person to manage it. Stress can also be due to various
external factors over which an
employee has no control. It becomes worse when
employee feel that there is no support from
other employees or from boss or top mg. Stress is also
censed due to various problems such
as feeling inadequate, bullying or harassment it may also
censed due to poor working
conditions or lack of job satisfaction.
People work in an organization because it gives them
money income, satisfaction,
progress & development career advancement & life
structure. Some amount of stress is
necessary at work because it provides us a challenge to
overcome. It helps employees to
improve their performance & prepare for the challenges.
However sometimes when the
demand or pressure becomes too much it leads to stress
or distress which is bad for people.
Some amount of stress is essential so that we put our
best to overcome the problem.
We often see students studying more during examination
time & they manage to complete
their studies before the final day of the exam. Similarly,
in sports the athlete has stress
during competition as there is a situation of do or die for
the title or final. We also see sports
person making mistakes during the game. All this is the
result of stress.
Stress at work can be related to two areas namely
1) Work Contents
2) Work Context
1) Work Contents it refers to the nature of job contents
when a particular job is
monotonous it may cause some stress as there is no
change or innovation or dynamism in work such type of
jobs people or qualified people may not prefer. It may be
suitable to lower
level employees but not to senior level staff for example
when an employee joins a bank in
the position of Marketing executive and he is qualified
MBA and when he is given a job at
the counter to distribute token to people coming for
depositing or withdrawal of money. Then
the job contents are certainly monotonous and he may
start developing dislike for the job.
Such job when given as a part of training or job
rotation then it may not create any problem
for the employee.
2) Work Context Stress related to work context
include the Human Resource Policies of
the organization. It includes scope for career
development, status and salaries, job security,
method of payment, promotion policies
performance appraisal, conflicting role in the
organization, lack of skills / over skills, bullying,
harassment, working conditions, poor
communication, lack of organizational leadership,
lack of behavioral rule etc.
Thus stress at workplace can be attributed to two
factors vise job contents & job contexts.
Both these factors are external to an employee.
They have no control either on job contents or
job context. Thus only organizations can take
measures to overcome these issues as the
ultimate benefit of this will go to the organizations
in the form of higher efficiency, higher
productivity lower transaction cost, higher
profitability, greater market goodwill, competitive
& successful organization.
Job stress is a costly affair it carries price tag of us
industry at 300 billion USD annually due
to
1. Many accidents
2. Higher rate of absenteeism
3. Higher employee turnover.
4. Lower efficiency & productivity
5. Higher Medical cost.
6. Higher worker’s compensation
Job stresses can also be related to
1) Worker characteristics
2) Working conditions
1) Worker Characteristics stress is highly
personalized one person may show higher
rate of stress under a given working condition than
other person. It is related to physical &
mental characteristics of an individual. For example,
one person may feel tired after 8 hrs. of
work while other person may feel tired after 12 hrs.
of work. Thus physical & mental
capacities of the people differ medley. That is why
in an organization all employees may not
show the same tendency to specific work related
stresses. Some may feel the pressure of
work while others may not. Thus individual
characteristics are the main determinant of stress.
2) Working Conditions Good working conditions
contribute to higher efficiency &
higher productivity. It also results in greater job
satisfaction among the employees. It
motivates employees for better performance
Management can create better working
conditions to overcome this problem. Working
conditions include nature of the job,
organization rules & regulations, timings, office
design & layout, ventilation, lighting,
furniture, fixture and so on.
Links and inducers of stress
-Link to high absenteeism, poor decision making &
low morale.
-Induced by our dietary habits.
-Lack of fairness & inability to relax.
Whenever work or non-work demands exceed an
individual’s coping abilities some form of
stress occurs.
Stress is any action or situation that upsets the
body's normal equilibrium.
Stress is a phenomenon that occurs across the
world.
Stress is a natural & necessary component of
everyday life for a normal human being.
Stress is often thought to be individualized
response.
Stress also varies from time to time for each
individual.
The perception & effects of stress are cumulative in
nature & remain long term.
Stimulus definition of stress suggests that some
stimuli or force acts on us & causes us to
react positively or negatively.
Stress can also be defined by the response we make
to the stimuli around us.
In the stimulus definition, stress is an external agent
or stressor. In the response definition
stress involves the consequences. Both definitions
are correct & depend on the perception and
approach.
OBJECTIVES: - The main objectives of the study paper were:
• To find out job stress among the
employee of public and private.
• To analyze the job stress at different
levels.
COMPANY PROFILE: -
Type Public
Traded as BSE-532215 LSE-AXBC NSE-AXIS BANK
Industry Banking, Financial services Founded 1993(as UTI Bank) Headquarters Mumbai,Maharashtra,INDIA Key People Shikha Sharma (MD & CEO)
Sanjib Mishra (Chairman)
Axis bank limited is the third largest of the
private sector bank in India offering a
comprehensive suite of financial product. The
Bank has its head office in Mumbai and
Registered office in Ahmedabad. It has 3304
Branches,14003 ATMs and nine International
offices. The bank employs over 55000 people
and had a market capitalization of rs 1.28
trillion (US$20 BILLION) as on March 31, 2017.It
offers the entire spectrum of financial services
large and midsize corporates SME, and retail
businesses.
COMPANY PROFILE: -
Type Public
Traded as Bse-532134 NSE-BANKBARODA
Industry Banking, financial services
Founded 20july 1908,109 years ago
Founder Maharaja H.H.sir sayajirao Gackwad III
Bank of Baroda is an Indian state-owned
international banking and financial services
company headquarters in Vadodara in Gujrat
in India. It has a corporate office in Mumbai.
Based on 2017 data, it is ranked 1145 on
Forbes Global 2000 list. BOB has total assets in
excess of 3.58 trillion (making it India’s 2nd
biggest bank by assets). A network of 5538
branches in India and abroad, and 10441 ATMs
as of June ,2017. The bank was founded by
Maharaja of Baroda, Maharaja Sayajirao
Gaekwad III on 20th July 1908 in princely state
of Baroda in Gujrat.
RESEARCH METHODOLOGY: -
The study paper only consists of the secondary
data that has been collected from the internet,
books and magazine etc. That merely
concerned on the deep analysis of the job
stress among the government and private
Data Analysis: -
Variables Types of bank
Mean S.D %Mean Z value
P value
Level of stress due to job
Public 3.0 .563 60.10 1.907
.057
Private 3.09 .704 61.75 Total 3.02 .600 60.48
In public sector banks, job conditions ,
inadequate planning of work, demands of the
family, undue expectation from job, job rigidity,
lack of efficient man power, unforeseen
contingencies and performance pressure have
significant effect of stress level in both the
private and government sector.
Type of bank
Unstandardized Coefficient
Standardized Coefficient
t p
Beta Std Error Beta
Public
(Constant) .109 .086 1.264 .207 Job Condition .168 .036 .194 4.708 .000
Physical environment & repressive union activities
.040 .031 .047 1.290 .198
Work life imbalance .002 .029 .003 .075 .941
Inadequate planning of work
.084 .023 .107 3.614 .000
Job ambiguity .017 .028 .020 .609 .543
Demands of family .138 .024 .175 5.727 .000
Adaptability to change .024 .023 .031 1.035 .301 Absence of employee involvement
.028 .023 .045 1.249 .212
Undue expectation from job
.113 .0227 .161 4.241 .000
Job regedity .048 .023 .055 2.080 .038
Lack of efficient man power
.178 .030 .146 4.414 .000
Unforeseen contingencies
.131 .020 .228 8.895 .000
Performance pressure -180 .144 -2.494 .014 Private
(Constant) -.358 .144 -2.494 0.14
Job Condition .028 .073 .30 .381 .704
Physical environment & repressive union activities
.249 .063 .284 3.969 .000
Work life imbalance .113 .081 .114 1.396 .166
Inadequate planning of work
.043 .067 .045 .642 .522
Job ambiguity .013 .053 .016 .246 .806
Demands of family .185 .041 .201 4.486 .000
Adaptability to change .247 .043 .314 5.779 .000 Absence of employee involvement
.145 .48 .182 3.032 .003
Undue expectation from job
.091 .055 .103 1.651 .102
Job regedity .106 .046 .133 2.297 .023
Lack of efficient man power
.112 .058 .122 1.998 0.047
unforeseen contingencies
.92 .063 .023 .58 .146
Performance pressure .088 .053 .103 1.674 .097
FINDINGS AND CONCLUSION: - The psychosocial well-being of an employee is
crucial to have productive work force.
The productivity of the work force determines
the success of an organization .in an age of
highly dynamic and competitive world, bank
employees are exposed to all kinds of stress
that an effect them on all realms of life. The
growing important of interventional strategies
is felt more at organizational level.
CAUSES OF STRESS AMONG BANK EMPLOYESS
GOVT. AND PRIVATE: -
FACTOR 1 JOB condition Variables such as job insecurity ,inadequate explanation etc.
FACTOR 2 Physical environment and repressive union activities
Variables such as union problems, frequent meetings, lack of canteen.
FACTOR 3 Work life balance
Variables such as tight work schedules, lack of recognition
FACTOR 4 Inadequate planning of work
Variables such as long /overtime hours ,too much pressure to complete the task
FACTOR 5 demand of the family
variables such as daily requirements of the family
Factors such as conditions, job ambiguity
demands of the family, absence of employee
involvement and performance pressure caused
stress in both the government and private
sectors. Factors such as physical environment
and repressive union activities, work life
imbalance, inadequate planning of work,
adaptability to change, job rigidity, lack of
efficient manpower and unforeseen
contingencies cause more stress in government
and public sector banks.
SUGGESTION: -
The work of the employee should be reviewed
periodically and not just at the end of the year.
This would give them a boost to perform better
and keep them on their toes. The employees
should be motivated to take up and learn new
things. Banks should provide town hall session
to employees were they get a chance to open
up freely either the higher level. As the
population in most of the public sectors bank
are only verge of retirement, bank should
incorporate programs to get the best
manpower to fill up this gaps. For this the bank
should conduct IBPS coaching programs by
tying up with colleges and social organization
so that awareness is created among the youth
about the job opportunities which will be
created in the bank. Fernando W (2007) stated
that the inadequacy of experience staff in bank
was consider to be another reason for increase
the level of stress. The working condition of the
job should be taken into consideration
seriously.
BIBLIOGRAPHY: - • VSP Rao
• WWW. Axis bank.in
• WWW.Bank of Baroda.in