finance project on banks
TRANSCRIPT
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
DECLARATION
This is to state that the project report named “STUDY ON LOAN TO SMES AND RETAILS IN GOKAK
URBAN CO-OPERATIVE CREDIT BANK LTD GOKAK” is an independent work carried out by me under the guidance and supervision of my project guide (mentor) Prof:RAJESH.K towards the partial fulfillment of the award of MBA degree from Karnataka University Dharwad.
This project was fully prepared by my own effort and has not been published elsewhere
until now.
I also declare that this project report has not been submitted to any other university or for
award of any degree or diploma/university or institute .
Place : GOKAK NAGENDRA.C.BASETTI
Date :
Page 1
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
ACKNOWLEDGEMENT
The successful completion of any task would be incomplete without mentioning &
thanking god & the people who have helped me to complete it and been a constant support
of encouragement.
First and foremost I would like to express my sincere thanks to my parents who have
been always a moral support in my life and motivated me to acquire my aim successfully.
I express my sincere gratitude to prof: Prashant.C. Director
of I E M S Tarihal Hubli, for his constant support and encouragement in carrying out this
summer in-plant project.
At the very outset I would like to thank Mr. S. S.PATIL , (GANERAL Manager) of ‘GOKAK
URBAN CO-OPERATIVE CREDIT ’ BANK LTD , who constantly guided me and inspired me in
completion of this project. I express my heartful thanks to all the staff members of the Bank
for supporting me in completing my project.
I would remain indebted to Prof: CHAITANYA K (FINANCE ) and for their able guidance &
constant support.
I also dedicate my sincere thanks to all Teaching and Non-Teaching Staff Members for
their help.
Page 2
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
Finally, I would like to thank all my Friends and each & every one who directly or
indirectly have helped me in making my project successfully.
CONTENTS
Chapters INDEX PAGE NO
Executive summary 04
Chapter 1 Introduction
Introduction about the topic
Objective of the study
Limitation of the study
5-7
Chapter 2 Organization/company profile 8-26
Chapter 3 Methodology
Study area
Type of research
Sampling Methods
Type of data used in study
Statistical tools used to analyzed the data
27-36
Chapter 4 Analysis and interpretation 37-52
Chapter 5 Findings and suggestions of the study
Findings of the study
Suggestions
Conclusion
Bibliography 58
Annexure 59-64
Page 3
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
Executive summary
This is project specially is focused on the financial aspects, i.e. Loans to SMEs & retail at
Urban Co-operative credit bank ltd Gokak. The main objective of the study is to know the
Loans provided by the Bank and the procedure followed by the bank with the assistance &
the help of the Bank & the Manager.
Gokak Urban Co-Operative Credit Bank Ltd is well known for its personalized service &
has made rapid strides in the zeal of customer service in tune with changing banking scenario.
The objective of bank was primarily to extend financial assistance to the local weavers who
were crippled by a crisis in the handloom industry through mobilizing small savings from the
community.
The bank is meeting varied personal credit requirements of different classes of people
through the various loan schemes under personal banking. The information has been obtained
from the bank’s annual reports, direct interaction with the bank manager & bank website. The
scope mainly restricted to bank records.
Page 4
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
CHAPTER-I
INTRODUCTION
Page 5
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
Introduction;
Finance is the “lifeblood of Business” this is unique statement does not confront to a
particular type of industry. It is applicable to each type of industry. This signifies the
importance of finance.
A loan is an important financial tool to know the inner view of bank performance.
This helps in knowing the effectiveness of the bank ability to grow & expand.
By this study we also come to know how bank will sanction the loan & advances i.e. we
came to know that procccudre fallowed bank to sanction loans main important point s that to
sanction loans banks required adequate financial by conducting study inside organization
we also come to know how banks will grant funds to corp. as well loans and advances(credit
facility ) to members of the needs I.e. for sanctioning the loans and advances .
Now Gokak urban co-operative credit bank ltd is one of the banking businesses in city it
has sanction loans and advances more than 18 corers as you know co-operative banks are the
back bone of the country
Need for the study:
To gain the knowledge about the Loans in the Gokak urban co-operative credit bank
ltd with reference to Gokak branch & procedure for providing the loans,
Page 6
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
Topic of the study:
“LOANS TO SMEs AND RETAILS IN URBAN CO-OPERATIVE CREDIT BANK
LTD GOKAK”
Objectives of the study:
The following are the some of the important objectives of the study
1) To study about loan offered to the SMEs by the banks.
2) To analyze government’s support in obtaining credit facilities.
3) To study about financial problems of SMEs regarding loan. .
4) To determine the trend of providing loans to SMEs on year by year basis.
5) To analyze retail loan with specific reference to Vehicle loan.
Limitations of the study:
The study is restricted to the Gokak Urban Co- Operative credit Bank ltd., only.
The study is mainly based on the secondary data provided by the bank.
The study is based only on loans.
The study is based on the data given by the officials and reports of the bank. The
confidentiality of some facts and figures is a limitation.
Page 7
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
CHAPTER-II
ORGANIZATION PROFILE
Page 8
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
OVERVIEW OF BANKS IN INDIA
Meaning of banks:
A banking company in India has been defined in the banking companies Act 1949 as
“One which transacts the business of banking which means the accepting of the purpose of
sending or investment of deposits of money from the public repayable on demand or
otherwise and withdrawal by cheque, draft order or otherwise”.
Indian Banking Sector
Banking in India has its origin as early as the Vedic period. It is believed that the
transaction from money leading to banking must have occurred even before Manu, the great
Hindu Jurist, who has devoted a section of his work to deposits and advances and laid down
rules relating to rates of interest. During the Mogul period, the indigenous bankers played a
very important role in leading money and financing foreign trade and commerce. During the
days of the East India Company, it was turn of the agency houses to carry on the banking
business. The General Bank of India was The first Joint Stock Bank to be established in
year1786. The others, which followed, were the Bank of Hindustan and the Bengal Bank.
The Bank of Hindustan is reported to have continued till 1906 while the other two failed
in meantime .in the first half of 19th century the East India Company established three Banks;
the Bank of Bengal in 1809, the Bank of Bombay in 1840, the Bank of Madras in 1843.
These three Banks are also known as presidency Banks, were independent and functioned
well. These three Banks were amalgamated in 1920 and a new Bank, the imperial Bank of
Page 9
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
India Was established on 27th January 1921. With the passing of State Bank of India Act in
1955 the undertaking of imperial Bank India was taken over by newly constituted State Bank
of India. The Reserve Bank, which is central Bank, was created in 1935 by passing Reserve
Bank India an Act 1934.
In the wake of the Swedishi Movement, a number of Banks with Indian management
were established in the country namely, Punjab National Bank Ltd, Bank Of India Ltd,
Canara Bank Ltd, Indian Bank Ltd, the Bank Of Baroda Ltd, the Central Bank Of India Ltd.
On July 19, 1969, fourteen major Banks of the country were nationalized and in 15th April
1980, six more commercial private sector banks were also taken over by the government.
Indian Banking may be distinguished into:
Private Sector Banks
1. Foreign Banks in India
2. Scheduled Co-Operative Banks
3. Non-scheduled Banks Public Sector Banks
4. State Bank of India and its associate banks called the State Bank group
5. 20 nationalized banks
6. Regional Rural Banks mainly sponsored by private Sector
CO-OPERATIVE SECTOR
1. State Co-Operative Banks
2. Central Co-Operative Banks
3. Primary Agriculture Credit Societies
Page 10
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
4. Land Development Banks
5. Urban Co-Operative Banks
6. Primary Agriculture Development Banks
7. Primary Land Development Banks
8. State Land Development Banks
DEVELOPMENT BANKS
1. Industrial Finance Corporation Of India (IFCI)
2. National Bank for Agriculture and Rural Development (NABARD)
3. Export Import Bank Of India (EXIM)
4. National Housing Bank
5. Industrial Credit and Investment Corporation Of India (ICICI)
6. Industrial Investment Bank Of India (IIBI)
7. Industrial Development Bank Of India (IDBI)
8. Small Industries development Bank Of India (SIDBI)
Page 11
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
Brief history of the G okak co-opera tive credit bank Ltd.,
The Gokak Urban Co-operative Credit Bank Limited, Gokak was registered as
an Urban Co-operative Credit Society on 15th February 1906, under the Co-operative
Societies Act 1904, the bank registered through banking regulation act and license given by
reserve bank of India. mainly through the efforts of the local leaders namely , M/ S. N. M
Ghodgeri, Shri. R.G. Kasturi, Shri. S.S.Patil and Shri. G.S. Kalynshetti etc. with a modest
capital of Rs. 540/- and deposit of Rs. 2001/- and with an area of operation of 5 miles round
about Gokak town. The face value of each share was intentionally kept at Rs. 1/- each in
order to enable even the poorest man to become a member of the Society
It rapidly progressed and in 1924 it was converted into an urban bank with a share which
was then raised to Rs.10/-.with this humble beginning the bank started its promising career. It
was fostered and nurtured by the paternal care of its promoters. The successive members of
the Managing committee by unstinted devotion and business acumen have all contributed
their best to the growth and expansion of this institution. The working capital of the Bank as
on 31-3-2005 was Rs.2399.93 lack
The Authorized share capital of a Bank is Rs.150 Lack while the paid up share capital of
a Regular member as on 31-3-2005 is Rs.79.45 Lack and Associate member is Rs.3.44 Lack.
The total deposits as on 31-3-2005 amount to Rs.1988.96 lack bank loan amounts Rs nil and
the total advance amount to Rs 966.14 lack.
Page 12
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
The bank has been all along distributing a part of its profit for charitable purpose .The
bank has magnificent building with a tower clock for public utility is standing before us now.
Bank made for social welfare.
Branches of Gokak Urban Co-Operative Credit Bank ltd;
GOKAK MARKET YARD BRANCH
GOKAK BADAVANE BRANCH
OTHER CO – OPARETIVE SOCITYS
MAHILA PATHIN SANG
Urban co-operative banks in Karnataka state
Total banks 302
No of branches 560
No of mahila banks 28
No of mahila banks branch 14
Page 13
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
Page 14
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
MEANING OF CO-OPERATION AND CO-OPERATIVES;
The co-operation means working together for some common purpose. The basic principle
of co-operation is each for all and all for each. The meaning for co-operation is different from
thinker to thinker. A co-operative is an autonomous association of persons united voluntarily
to meet their common, economic, social, cultural needs. And aspiration through jointly
owned and democratically controlled enterprises, offices, functioning is based on
decentralized decisions making principles. In tradition its aim is economic, social and moral
development of its members.
Co-operatives are the voluntary and democratic associations of human beings organized
on the principles of equality for the attainment of the satisfaction of their common economic
needs concerned with economic welfare.
PRINCIPLES OF CO-OPERATIVES:
The foundation of any co-operative activity is based on certain principles. These
principles are the guiding force behind the development of the co-operative movement
throughout the world. These principles are as follows:
1) Voluntary and open membership:
Co-operatives are voluntary organizations open for all persons to use their services and
willing to accept the responsibilities of membership without genders, social, political and
religious discrimination. Universal character of membership must be maintained, provided
the member fulfill all the qualification and always act in the interest of the bank and other co-
members.
Page 15
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
2) Democratic management and equality of voting rights:
A co-operative bank is democratic in its management. All members are treated equal and
exercised through the principle of “one man one vote”. A principle of democracy
representatives is accountable to the membership.
3) Self help through mutual help:
The co-operative bank strives on the principle of mutual fund help. It is an association of
financially weaker sections of the society, the financially weaker persons cannot achieve their
aims single handedly, and they need mutual helps.
4) Concern for community:
Co-operative works for the sustainable development of the community through policies
which do the members approve, the co-operatives must quit to the local needs and
environment.
5) Autonomy and independence:
Co-operatives are autonomous and self help organizations controlled by members. if they
enter into agreement with other organizations including government or raise capital from
external sources, they do so on terms that ensure democratic control by their members and
maintain their co-operative economy.
6)Education training and information to members:
Co-operative provides education, training and information to their members, elected
representatives, managers and employees, so that they can contribute effectively to the
development at their co-operative
Sl.No. Rochdale
principals
Raiffesion principals Schulze- delitzch principal
1 Voluntary and
open membership
Self help without exclusion
of state help. Provided
Self help with exclusion of any
Page 16
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
cooperative independence is
preserved
outside help. Privet or public
2 Democratic
control one
member .one vote
Limited area Large territory of operation
3 Division of the
surplus in
proportion to
patronage.
Allocation of entire surplus
to individual reserve.
Division of the surplus in
proportion to operation.
4 Limited interest
on operation.
Membership without
subscription of share.
High interest on share to
attract large subscription of
share.
5 Political
&religious
neutrality.
Unlimited liability of
members.
Limited liability.
(originally un-limited)
6 Cash trading. Limitation of the business to
members only.
Business specialization.
7 Promotion of
education.
Voluntary work by board
members.
Allocation of 10% of the
surplus to reserves.
PRINCIPLES OF URBAN CO OPERATIVE BANKS
AIMS AND OBJECTIVES OF THE URBAN CO-OPERATIVE BANK LIMITED
1) To encourage thrift help and co-operation among the members, associate members,
nominal members and depositors of the bank.
Page 17
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
2) To provide required finance to priority sectors like agriculture, cottage industries and
small scale industries.
3) To borrow funds from members and non members and to be utilized for granting loans to
members and non members for useful purposes.
4) To act as an agent for the joint purposes of domestic and other requirement of the
members and non members.
5) To arrange for the safe custody of valuables and documents.
6) To carry out instructions for periodic or collections, remittance etc of the members and
non members.
7) To prepare and finance projects to improve the economic conditions of the members
particularly those belonging to weaker sections of the society.
8) To extend financial and technical assistance to the unemployed to start their industry /
profession.
Organization chart
Page 18
ADMINISTRATIVE BODY
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
ADDMINSTRETIVE BODY
GENERAL BODY
BORD OF DIRECTAR
PRESIDENT
VICE PESIDENT
EXECUTIVE BODY
GENERAL MANAGER
ASSISTANCE MANAGER
SALES OFFICER
ACCOUNTANT
ASSISTNT ACCOUNTANT
SENIOR ASSISTANT
MEMBERS OF THE URBAN CO-OPERETIVE CREDIT BANK
Page 19
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
S/No Name Of The Directors Category Of Director
1 Shri. SURESH . G. SOLAPURMAT PRESIDENT
2 Shri. S.T.HAGARGI VICE PRESIDENT
3 Shri. C.B. TARLI DIRECTOR
4 Shri. C. C.HALTHAGI DIRECTOR
5 Shri. J.M.MUNVVLI DIRECTOR
6 Shri. Dr . Y P KAMOJI DIRECTOR
7 Shri. D.C.BIDARI DIRECTOR
8 Shri. M.D.CHUNMARI DIRECTOR
9 Shri. S.B.ANKLI DIRECTOR
10 Smt. S.V.GODGERI DIRECTOR
11 Shri. S.S.PATIL GENERAL MANAGER
12 Shri. O.B.YLGATI ASSI MANAGER
Page 20
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
NOMINAL MEMBERSHIP:
Not with standing anything contained in any other bye-laws any person who is above the age
18 and who is competent to contract residing in the jurisdiction of the bank who is not the
member of any other co-operative credit society or bank, may be admitted as a nominal
subject to the following conditions
I. He shall pay an admission fee of Rs. 50 = 00
II. He should be credit worthy.
III. He shall not have right to vote or to participate in the management of the bank or in the
distribution of its profits or liabilities, except the liability against him, as a borrower or surety
or both in the event of its winding up except that such member may attend the general body
meeting of the bank with prior permission of the board by its resolution.
IV. He shall be eligible for the following types of loans.
a) Personal loan
b) Mortgage loans
c) Loan against deposits and government securities
d) Loan against government & guarantee
e) Loan for house construction / purchase / mortgage / purchase of plots
f) Loan against pledge of goods or immovable property of his own.
Page 21
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
Process of the credit investigation
A ) INTERVIEW with the applicant borrower the bank officials should hold
discussions with the prospective borrowers to elicit information on the activities
presently undertaken, details about the proposed project , marketing arrangement for
the products manufactured, sources of margin money to be provided and tie- up
arrangements therefore . The Discussion with the borrower and the feedback received
from him should help the bank informing an opinion as to whether proposal can be
considered.
B) VISIT TO THE BORROWER” S SITE THE BANK OFFICIALS SHOULD
visit the borrower‘s place of business / manufacturing activities to find out the
existence of the unit and the activities undertaken by him . During the visit, the
primary / collateral security offered should be checked for their acceptability. The
visit should also help in knowing about the manufacturing process of the unit. The
bank officials should also interact with the key persons of the business organization
and other employees to collect useful information.
C) MARKET INFORMATION confidential opinion on the applicant borrower
should be gathered by making discreet enquiries from persons connected with similar
lines of business. Enquiries may alas be made with the buyers of products and
suppliers raw materials, etc about the applicant borrower “s reputation and to
ascertain the quality of products as also prompt payment to suppliers.
In the case of existing borrowers too; the bank should collect market intelligence on
their activities / performance through press reports / other banks / credit rating
agencies.
Page 22
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
In the case of small borrowers; the bank should satisfy itself where the borrower
resides / undertakes activity within the area of operation of the bank further; his
residential / business premises should be got confirmed through ration cards; tax paid
receipts and license for carrying on business; etc. discreet enquiries should be made
from local residents and license for carrying on business; etc. discreet enquiries
should be made from local residents and nearly establishment about the financial
standing / refutation of the borrower,
D) CONFIDENTAIOL OPINION FROM THE EXISITING BANKER
The bank should invariably obtain a CONFIDENTAIOL OPINION FROM THE EXISITING
BANKERs besides, full details regarding credit facilities sanctioned, conduct of account,
should be collected . one of the means of verifying the satisfactory conduct of the account is
to examine the statement of accounts of the applicant borrower with the existing borrower..
E) Industry / business prospects
The bank should collect the essential detail, relating to the present position of the industry in
which the applicant borrower is engaged in or proposed to undertake, market environment,
major competitors and position of the applicant borrower in the industry.
F) FINANCIAL STATEMENTS
The bank should obtain audited financial statement of the applicant borrower ass also income
tax / wealth tax returns/ assessment orders, these documents would give details such as
growth in sales profitability net worth position, term liabilities, cash accruals, ability to repay
term loan commitments, etc . the notes appended to the financial statements buy the auditors
would also throw light on accounting practices , detail of contingent liabilities of disputed
regarding of income tax ./ sales tax excise dues and its possible impact overall financial. The
information collected on the various aspects outlined above should facilities to bank to come
to conclusion on whether to accept the credit proposal or not.
Page 23
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
PREPARATION OF CREDIT INVETIGATION REPORT
Based on the information gathered on the various aspects mentioned in the preceding
paragraphs the bank officials should preparer report on the credit investigation. The report
should contain specific comment on character capacity and credit worthiness of the borrower.
The investigation report should be submitted along with the credit proposal.
APPRAISAL / EVALUATION OF CREDIT PROPOSAL
The next stage of pre-sanction process after the bank has satisfied itself about the
character, integrity financial states , etc. through credit investigation, is appraisal /
evaluation of the credit proposal. The credit investigation provides comfort to the
bank to take up evaluation / appraisal process.
Appraisal / evaluation process involves collection of required information from the
applicant borrower and thereafter valuating the various details furnished by him. the
information is generally required to be collected from the borrower realist to
constitution nature of business/ industry activates undertaken proposed to be
background of the promoters experience in their lines of business ,propose of credit
financial statements for past 3 to 5 years to assess the net worth , performance of the
borrower , profitability , etc .
Collection of require data from the borrower
For the purpose of collecting required data / information, the bank should prescribed
a comprehensive loan application form . along with the loan application form , the
bank should obtain net worth borrower guarantors , income tax/ sales tax/ wealth tax
returns / assessment orders , financial statements , governments approvals details of
collateral securities offered etc.
Page 24
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
In the case of project financing, project feasibility report along with
the projected profitability / cash flow statement should be collected.
The information suggested above is only illustration but not exhaustive and the bank should
be required information depending upon the nature of the proposal under the consideration.
It would be desirable to collect the all essential details in one lot instead piecemeal
submission to obviate delay in appraisal / evaluation and sanction of the proposal. The
general expectation f present day customer high and bank should be speed up the appraisal of
the sanction of the credit proposal. The evaluation of various parameters relating to the credit
proposal.
Constitution of the borrowers;
The bank should ascertain hype constitution of the applicant borrower and satisfy about the
legal competence to undertake the business activity, power to raise loan and offer securities
for loan and assume liability arising there form. the legal e.g. partnership agreement and
memorandum of and article of association of joint stock company, etc. through which
business entity has come into begin should be examined ensure that these document contains
specific clauses to contain the purpose for which the loan can be raised from bank.
FORMAT FOR SUBMISSION OF CREDIT PROPOSAL TO LOAN
COMMITTEE/BOARD
In order to enable the sanctioning authority to take proper decision on a credit proposal,
the head office of the bank should prepare a detailed not outlining the strengthens and
weakness of the proposal. The ceo based on various factors such as borrower’s nature of
business, financial standings, business prospectors, profitability, repaying capacity, etc make
should specific recommendation to loan committee / board. A format of the note for
submission of proposal.
SANCTION OF CREDIT PROPOSALS
Page 25
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
AFTER securing the approval form of loan committee/board, the bank should convey the
sanction of credit facility to the borrower. In the later conveying the sanction of credit
facility, the bank should specifically indicate, the nature of facility (cash credit, overdraft,
letter of credit, bank guarantee, etc.)
Facility wise limits and the total amount of credit limits, particulars of primary collateral
security, none of guaranty margin in respect of each facility, commission on letter of credit
and bank guarantee. Etc the consent of borrower should also be obtained to the terms and
conditions of sanction. Method
By this study we also come to know how bank will sanction the loan & advances I.e. we
came to know that procccudre fallowed bank to sanction loans main important point s that to
sanction loans banks required adequate financial by conducting study inside organization we
also come to know how banks will grant funds to crop as well loans and advances(credit
facility ) to members of the needs I.e. for sanctioning the loans and advances .
Now Gokak urban co-operative credit bank ltd is one of the banking businesses in city it has
sanction loans and advance more than 18 corers. As we know co-operative banks are the back
bone of the country
Page 26
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
This table showing share members and share capital of the Gokak urban co-operative
bank ltd
Source; Official Records of Gokak Urban Co-Operative Bank Ltd. Gokak
YEAR Share Capital
2006-2007 98,39,060.00
2007-2008 1,10,12,190.00
2008-2009 1,20,89,160.00
2009-2010 1,32,69,100.00
2010-2011 1,67,55,770.00
Page 27
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
Interpretation;
The Graph shows that there has been an increase in the share capital from the year 2006-07 to
2010-11 financial year. In 2006-07 the share capital was Rs 98,39,060 then it increased to Rs
11012190 in 2007-08,it was Rs 12089160 in 2008-09, Rs 13269100 in 2009-10 and finally it
was Rs 16755770 in the financial year 2010-11.
CHAPTER-III
METHODOLOGY
Page 28
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
Study Area; THE GOKAK URBAN
CO-OPERATIVE CREDIT BANK LTD
AND SMEs AROUND GOKAK.
Data collection method;
The present study collect the data from both sources;
a) Primary data
b) Secondary data
Primary data:
Primary data’s are the data collected through the primary sources. These are original in
nature and collected by the researcher personally. The present study collects the primary
information from the following sources;
Discussion with the manager and officers of the bank to get general
information about the bank and its activities:
Having face to face discussions with the bank officials.
Page 29
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
By taking guidance from bank guide and departmental guide.
By interviewing respondents.
Secondary data:
Secondary data’s are the data collected by the researcher from the officials records of the
organizations. The present study collects the secondary data from the following sources.
Collection of data through bank annual reports,
Bank manuals and other relevant documents.
Collection of data through the literature provided by the bank.
Research Measuring Tools:
The following are the research measuring tools used for data collection are:
1. Personal interview.
2. Secondary sources.
1. Personal Interview:
Page 30
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
In this, discussions more held directly with managers and officials to get the clear cut
information about the topic and data to be collected for the purpose of analysis.
2. Secondary Sources:
Annual company reports, Balance Sheets, Profit and Loss account are used to collect the data.
Types of Data Used;
a. Primary data: For this study primary data (the first hand information)
was collected from the direct interaction with senior bank manager as well
as from the respondents.
b. Secondary data: The data, which was collected through
Karnataka State urban co-operative bank news
News papers
Economic times &Articles
Books related to banking sector.
Statistical Tools used to analyze the Data.
The data have been presented in the tables as well as graph in order to enable as to understand
them in accordance with the objective.
Page 31
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
Concepts of the Loans ;
LOANS;
Introduction:
Something lent for temporary use. Or A sum of money lent at interest. Money advanced
to a borrower, to be repaid at a later date, usually with interest. Legally, a loan is a contract
between a buyer (the borrower) and a seller (the lender), enforceable under the Uniform
Commercial Code in most states. The terms and conditions for repayment of a loan, including
the finance charge or interest rate, are specified in a loan agreement. A loan may be payable
on demand (a Demand Loan), in equal monthly installments (an Installment Loan), or they
may be good until further notice or due at maturity (a Time Loan).
When a lender gives money or property to a borrower, and the borrower agrees to return the
property or repay the borrowed money, along with interest, at a predetermined date in the
future is known as loan.
Bank loans are normally classified by:
Page 32
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
(1) Commercial & Industrial Loans to business organizations;
(2) Interbank loans, which are mostly Federal Funds transactions, from one bank to another;
(3) Loan Participations or loans to a single borrower shared by several banks;
(4) Real estate loans, which may be subdivided into construction loans and Mortgage loans;
(5) Loans to consumers, such as auto loans and other forms of consumer installment cre
Introduction;
Lending is the very crux & centre of banking & credit administration which
encompasses the areas like pre- sanction appraisal, credit decision making, documentation,
post sanction follow up & recovery. The banking industry in India, though modeled on
British banking system for historical reasons, has undergone thorough change over the period
from conservative oriented approach to social banking.
The money lent by the bank should come back with interest within the time
stipulated .The banker has to judge the borrower’s capacity on the basis of his background,
purpose, security, repaying capacity etc.
Loan system;
Under the loan system, credit is given for a definite purpose and for a predetermined
period. Normally these loans are repayable in installments. Funds are required for single non-
repetitive transactions and are withdrawn only once. If the borrower needs funds again or
wants renewal of existing loans, a fresh request is made to the bank. Is at liberty to grant or
refuse such a request depending upon his own cash resource, credit worthiness of borrower
and credit policy of the central bank .
Principles of sound lending
Page 33
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
The conventional & established principles of sound lending may be summarized
as follows :
1. The lending must conform to the requirement of national policy.
2. There should not be diversion of bank finance to anti-social, less productive,
unproductive or unapproved purposes.
3. The borrowing must be right for the borrower & be of real help in his financial
problem.
4. The lending must be right for the bank keeping the following points in view
a. It covers social objectives.
b. The money lent can, if necessary, be recovered on demand.
c. It is profitable in the context of the bank’s over all position & carries
flexible rates of interest & concessions.
d. Any security relied on is of adequate value, legally perfect & readily
realizable by the bank.
5. Short term advances with production orientation are to be encouraged.
6. Long term advances are to be discouraged except where
IDBI/NABARD/EXIM Bank refinance is available.
7. Advances to priority/ weaker sectors such as the following should be preferred
a. Small scale industries / village & cottage industries.
b. Transport operators
c. Exports
d. Agriculture
e. Small trader
f. Education
g. Professionals & self employ
PROCEDURE FOR ISSUING LOANS
Page 34
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
1. Approach to the bank manager.
2. Filling the application form.
a. Branches are required to use the appropriate application form & ensure
that the borrowers fill in the form accurately.
b. They are to be signed by authorized signatories of the borrower firm/
company with date.
c. Every form has been introduced to serve a purpose. Hence it is of
utmost importance that relevant particulars/ information in the appropriate
form’s follow & that due care is exercised while filling up the forms.
According to the nature / purpose of advance, it is necessary to incorporate the
d. No column shall be kept blank.
3. The particulars in the property statement should be verified by the Branch Manager
with original documents & they should certify that the statement is correct.
4 . Branch Manager should call for from the applicants the originals of Income Tax,
Sales tax, Agriculture Income tax & Wealth tax assessment orders, with 2 copies of each
order, verify the copies with the originals & certify the copies to that effect. One copy
each
4. Certified shall be sent to Head office & the other retained in the file of the
concerned borrower.
5. Gathering credit information.
An appraisal for an advance begins with the gathering of adequate background
knowledge about borrower’s character & credit worthiness.
6. Appraisal report
Branches should prepare a detailed appraisal report which shall cover the
following aspects :
1) Purpose of advance
Page 35
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
2) Mode of repayment with special reference to capacity of the
borrower
3) Source of repayment
4) Performance of the business / industry
5) techno economic aspects of the present proposal
6) Financial position of the borrower
7) Brief resume of past transactions if he is an existing client
8) Borrowing from banks, institution
9) Securities offered / sharing of securities
10) The business potentiality such as deposit.
7. Sanction at the branch level
If the proposal falls under his sanctioning power, he will sanction the facility by an
order on the proposal.
8. Forwarding of proposals to higher authorities for sanction:
10. Sanctioning the loan amount to the applicant.
A Brief profile of SMEs in India
Importance of SMEs
Small and medium-sized enterprises (SMEs) are the backbone of all economies
and are a key source of economic growth, dynamism and flexibility in advanced
industrialized countries, as well as in emerging and developing economies. SMEs
constitute the dominant form of business organization, accounting for over 95%
Page 36
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
and up to 99% of enterprises depending on the country. They are responsible for
between 60-70% net job creations in Developing countries. Small businesses are
particularly important for bringing innovative products or techniques to the market.
Microsoft may be a software giant today, but it started off in typical SME fashion,
as a dream developed by a young student with the help of family and friends. Only
when Bill Gates and his colleagues had a saleable product were they able to take it
to the marketplace and look for investment from more traditional sources
SMEs are vital for economic growth and development in both industrialized and
developing countries, by playing a key role in creating new jobs. Financing is
necessary to help them set up and expand their operations, develop new products,
and invest in new staff or production facilities. Many small businesses start out as
an idea from one or two people, who invest their own money and probably turn to
family and friends for financial help in return for a share in the business. But if
they are successful, there comes a time for all developing SMEs when they need
new investment to expand or innovate further. That is where they often run into
problems, because they find it much harder than larger businesses to obtain
financing from banks, capital markets or other suppliers of credit.
Page 37
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
CHAPTER IV
Page 38
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
Analysis & Interpretation
ANALYSIS (SMEs)
Q.1) Which type of loan have you taken from the bank?
a) Godown loan b) Stock in trade loan
c) Hypothecation loan d) Others specify ______________
type of loan
Frequency
Percent
Valid Percent
Cumulative Percent
VAL ID
Godown loan 1 12.5 12.5 12.5
hypothecation loan 5 62.5 62.5 75.0
"others" 2 25.0 25.0 100.0
Total 8 100.0 100.0
Page 39
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
INTERPRETATION: From the above graph, it can be seen that 62.5% of people have taken hypothecation loan,25% have taken other loans(working capital),and 12.5% have taken godown loans.Q.2) How much loan have you taken from the bank.
a) Less than 1 lakh b) 1-3 lakh
c) 3-5 lakh d) 5 lakh and more
amount of loan
Frequency Percent
Valid Percent
Cumulative Percent
Valid "3-5 lakh" 1 12.5 12.5 12.5
"5 lakh and above"
7 87.5 87.5 100.0
Total 8 100.0 100.0
Page 40
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
Interpretation:
From the above chart,we can say that 87.5% of SMEs have taken loan 5 lakhs and above and 12.5% of SMEs have taken 3-5 lakh loan from the bank.
Q.3) The rate of interest levied on the loan.
a) 8-10% b) 11-13%
c) 14-16% e) other specify __________
interest on loan
Frequency Percent
Valid Percent
Cumulative Percent
Valid "11-13%"
7 87.5 87.5 87.5
"14-16%"
1 12.5 12.5 100.0
Total 8 100.0 100.0
Page 41
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
INTERPRETATION
From this graph we can see that 87.5% of smes have interest rates ranging from 11-13% and 12.5% of smes 14-16% on their loans.
Q.4) The time taken to process the application.
a) Less than 15 days b) 15-30 days
c) 30-45 days d) More than 45 days
Page 42
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
processing time of appln
Frequency Percent
Valid Percent
Cumulative Percent
Valid less than 15 days
2 25.0 25.0 25.0
15-30 days 1 12.5 12.5 37.5
"30-45 days" 3 37.5 37.5 75.0
more than 45 days
2 25.0 25.0 100.0
Total 8 100.0 100.0
Interpretation Fom the graph we can say that 37.5% of SMEs have their loan approved in 30-45 days,25% each SMEs had their loan approved in less than 15 days and more than 45 days.
Q.5) Periodicity of the loan taken
a) Short term (1-3 yrs) b) Medium term (3-5 yrs)
c) Long term (above 5 yrs)
Page 43
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
periodicity of loan
Frequency Percent
Valid Percent
Cumulative Percent
Valid "short term(1-3 yrs)" 1 12.5 12.5 12.5
"medium term(3-5 yrs)"
3 37.5 37.5 50.0
"long term(above 5 yrs)"
4 50.0 50.0 100.0
Total 8 100.0 100.0
INTERPRETATION: In this case about 50% 0f SMEs have taken long term loan,37.5% of SMEs have medium term loans and 12.5% have short term loans.
Q.6) What is your opinion about sanction and disbursement of loan
a) Rigid b) Flexible
Page 44
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
opinion about sanction and disbursement of loan
Frequency Percent Valid PercentCumulative
Percent
Valid "flexible"8 100.0 100.0 100.0
INTERPRETATION
From the graph it is clear that bank are flexible towards their SMEs.
Q.7) The level of satisfaction with the bank.
a) Highly satisfied b) Satisfied
Page 45
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
c) Dissatisfactory d) Highly dissatisfactory
level of satisfaction with the bank
Frequency Percent Valid PercentCumulative
Percent
Valid "highly satisfied"2 25.0 25.0 25.0
"satisfied" 6 75.0 75.0 100.0
Total 8 100.0 100.0
INTERPRETATION : This graph says that 75% of SMEs are satisfied with their
bank,25% of SMEs are highly satisfied with their banks.Analysis(retail)
Q.1) Gender of the respondent.
Page 46
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
a) Male b) Female
Gender
Frequency Percent Valid PercentCumulative
Percent
Valid "male" 44 88.0 88.0 88.0
"female" 6 12.0 12.0 100.0
Total 50 100.0 100.0
INTERPRETATION: From the above graph it can be seen that 88% of people are males and 12% of them are females.
Q.2) Which kind of vehicle do you own?
Page 47
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
a) Hero Honda b) Bajaj
c) TVS d) others specify
kind of two-wheeler
Frequency Percent Valid PercentCumulative
Percent
Valid "HERO HONDA"20 40.0 40.0 40.0
"BAJAJ" 11 22.0 22.0 62.0
"TVS" 12 24.0 24.0 86.0
"OTHERS " 7 14.0 14.0 100.0
Total 50 100.0 100.0
INTERPRETATION:
The above graph reveals that 40% of people have Hero Honda bike,24% of people
have TVS bikes, 22% of people have BAJAJ bikes whereas 14% people have other bikes.
Page 48
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
Q.3) What is percentage of loan have you taken?
a) 50% - 75% b) 25% - 50%
c) Up to 25%
percentage of loan taken
Frequency Percent Valid PercentCumulative
Percent
Valid "50-75%"33 66.0 66.0 66.0
"25-50%" 17 34.0 34.0 100.0
Total 50 100.0 100.0
INTERPRETATION The above graph reveals that 66% of people have taken 50-75% of vehicle loan amount,34% of people have taken 25-75% of vehicle loan amount.
Page 49
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
Q.4) How much loan have you taken from the bank?
a) l0000 b) 20000
c) 30000 d) 30000 and more
loan amount taken
Frequency Percent Valid PercentCumulative
Percent
Valid "10000" 2 4.0 4.0 4.0
"20000" 7 14.0 14.0 18.0
"30000" 20 40.0 40.0 58.0
"30000 and more"
21 42.0 42.0 100.0
Total 50 100.0 100.0
INTERPRETATION: In this case,42% people have taken RS 30000 loan,40 % people have taken RS30000 loan,14% have taken RS 20000 whereas2% people have taken RS10000.
Page 50
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
Q.5) The rate of interest levied on the loan.
a) 8-10% b) 11-13%
c) 14-16% d) other specify___________
rate of interest
Frequency Percent Valid PercentCumulative
Percent
Valid "8-10%" 1 2.0 2.0 2.0
"11-13%" 19 38.0 38.0 40.0
"14-16%" 30 60.0 60.0 100.0
Total 50 100.0 100.0
INTERPRETATION:
The above graph says that, 60% people have14-16% interest rates,38%
people have11-13% and 2 % people have 8-10% interest rates on their two-wheeler loans.
Page 51
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
Q.6) The time taken to process the application
a) Less than 15 days b) 15-30 days
c) 30-45 days d) More than 45 days
process time for appln
Frequency Percent
Valid Percent
Cumulative Percent
Valid "Less than 15 days"
34 68.0 68.0 68.0
"15-30 days" 11 22.0 22.0 90.0
"30-45 days" 5 10.0 10.0 100.0
Total 50 100.0 100.0
INTERPRETATION:
Page 52
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
From the above pie-chart, it can be found that 68% people got loan in less than 15 days,22% in 15-30days and 10% in 30-45 days.
Q.7) The level of satisfaction with the bank
a) Highly satisfied b) Satisfied
c) Dissatisfactory d) Highly dissatisfactory
level of satisfaction with the the bank
Frequency Percent
Valid Percent
Cumulative Percent
Valid "highly satisfactory"
6 12.0 12.0 12.0
"satisfied" 41 82.0 82.0 94.0
"dissatisfied" 3 6.0 6.0 100.0
Total 50 100.0 100.0
Page 53
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
INTERPRETATION: From the above graph we can see that 82% of people are satisfied with the bank,12% are highly satisfied whereas 6% are dissatisfied with the bank.
Q.8) What is your opinion about sanction and disbursement of loan?
a) Rigid b) Flexible
sanction and disbursement of loan
Frequency Percent Valid PercentCumulative
Percent
Valid "rigid" 12 24.0 24.0 24.0
"flexible" 38 76.0 76.0 100.0
Total 50 100.0 100.0
Page 54
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
INTERPRETATION: The above graph reveals that bank is flexible with 76% of people whereas bank is rigid with 24% of people.
ANALYSIS OF LOANS TO SMES ON YEAR BY YEAR BASIS
YEAR LOANS TO SMEs(RS)
2006-07 8,37,16,702
2007-08 7,09,83,765
2008-09 8,69,48,387
2009-10 10,40,21,322
Page 55
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
2010-11 11,51,07,190
INTERPRETATION:
From the above graph it is found that, loans to smes in 2006-07 were RS 83716702 but in 2007-08 it was decreased to RS 70983765.After that it picked pace in the coming years. Loans to smes inccreased to RS 86948387 and then to RS 104021322 in financial year 2009-10.Finally it was RS 115107190 in the financial year 2010-11.
Page 56
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
Chapter v
Findings, suggestions & conclusion
Page 57
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
FINDINGS(SMEs)
1) It was found that most of the SMEs have taken hypothecation loans.
2) It was also found that most of the SMEs have taken loan of RS 5 lakh and more.
3) It was also seen that SMEs have taken loan at interest rates of 11- 13%.
4) It was observed that 37.5% of SMEs have their loan approved in 30- 45 days.
5) Most of the banks are flexible towards SMEs.
6) We can also see that most of the SMEs are satisfied with their bank.
FINDINGS(RETAIL)
1) It was found that most of the people have purchased hero Honda two wheeler bike.
2) It was also seen that 66% of people have taken 50-75% of vehicles amount as loan.
3) 42% of people have taken loan RS 50000 and more I.e. majority
4) It was also found that 60% of people fetched 14-16% interest rates on their loans.
5) Most of the people are satisfied with their bank.
Page 58
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
Suggestions
1) Loan amount should be raised for all type of loans. Based on the customer credibility they should enhance loan limit.
2) There should be concession in interest rates offered to SMEs. Looking at other banks interest rate they should try to reduce to encash the business.
3) Loan approvals should be made faster as much as possible.
4) There should be some packages for SMEs .It should be given in when they are in financial trouble.
5) Looking at other bank’s interest rate on vehicle loan, they should try to lower the rate.
6) Percentage of loan given to the retails should be increased from the present levels.
Page 59
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
Conclusion
The conclusion so drawn from the study will be useful to the organization to give better
service to the customers and by considering the suggestion minimizing the procedure for
issuing the loans to attract more borrowers .The study was helpful to me also to know about
various loans .
Income of the bank over the years has been steadily increasing .It is a healthy sign of the
bank progress. There is an increase in lending to SMEs and retails.
From the project study it can be concluded that in order to keep Customer’s satisfaction & to
maintain a good relations with customers lower interest may be charged looking into the
spread & providing some of the schemes in Loans.
India has the second fastest growing automobile industry in the world. So there is scope
for growth in the loans to retail industry. There has been a good growth in SMEs so there is a
good possibility of increasing the lending amount to the SMEs.
Page 60
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
BIBILOGRAPHY
REFERENCE BOOKS
CO-OPERATIVE BANKING IN INDIA
(NAKKIRAN.S)
THEROY HISTORY AND PRACTICE OF CO-OPERATIVE BANK
(R.D.BEDI)
URBAN CO-OPRERATIVE BANKS
(DR: MALATI ANAGOL)
ANNUAL REPORTS
MAGAZINE
KARNATAKA STATE URBAN CO-OPERATIVE BANK NEWS
INDIAN CO-OPERATIVE REVIEW.
ECONOMIC TIMES &ARTICLES
BOOKS RELATED TO BANKING SECTOR.
INDIAN BANKER PUBLISHED BY INDIAN BANKS
ASSOCIATION
Page 61
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
ANNEXTURES
QUESTIONNAIRES (FOR SMEs)
Dear sir/madam,
I am pleased to introduce myself as MBA student of KES’s IEMS B-SCHOOL, Tarihal Hubli as a part of curriculum I am conducting a survey on “study of loans to the SMEs & Retail” which would be of great help in conducting my project work for the academic purpose only and information gathered would be kept confidential.
Your inputs and suggestions are valuable for us.
Please tick the appropriate one [√ ]
Personal details
1) Name: _______________________
Place: _______________________
Industry name:_________________
Mobile no :___________________
2) Which type of loan have you taken from the bank?
a) Godown loan b) Stock in trade loan
Page 62
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
c) Hypothecation loan d) others specify __________
3) How much loan have you taken from the bank.
a) Less than 1 lakh b) 1-3 lakh
c) 3-5 lakh d) 5 lakh and more
4) The rate of interest levied on the loan.
a) 8-10% b) 11-13%
c) 14-16% e) other specify __________
5) The time taken to process the application.
a) Less than 15 days b) 15-30 days
c) 30-45 days d) More than 45 days
6) Periodicity of the loan taken
a) Short term (1-3 yrs) b) Medium term (3-5 yrs)
c) Long term (above 5 yrs)
Page 63
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
7) What is your opinion about sanction and disbursement of loan
a) Rigid b) Flexible
8) The level of satisfaction with the bank.
a) Highly satisfied b) Satisfied
c) Dissatisfactory d) Highly dissatisfactory
9) Your opinion and suggestions for the improvement in giving loans to
SMEs _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Page 64
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
QUESTIONNAIRES (FOR RETAILS)
Dear sir/madam,
I am pleased to introduce myself as MBA student of KES’s IEMS B-SCHOOL, Tarihal Hubli. As a part of curriculum I am conducting a survey on “study of loans to the SMEs & Retail” which would be of great help in conducting my project work for the academic purpose only and information gathered would be kept confidential.
Your inputs and views are important for us.
Please tick the appropriate one [√]
Personal details
1) Name: _______________________ Age: __________
Place: _______________________ Gender: Male Female
Page 65
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
Mobile No: ___________________
2) Which kind of vehicle do you own?
a) Hero Honda b) Bajaj
c) TVS d) others specify_______________
3) What is percentage of loan have you taken?
a) 50% - 75% b) 25% - 50%
c) Up to 25%
3) How much loan have you taken from the bank?
a) l0000 b) 20000
c) 30000 d) 30000 and more
4) The rate of interest levied on the loan.
a) 8-10% b) 11-13%
c) 14-16% d) other specify___________
Page 66
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
5) The time taken to process the application
a) Less than 15 days b) 15-30 days
c) 30-45 days d) More than 45 days
6) The level of satisfaction with the bank
a) Highly satisfied b) Satisfied
c) Dissatisfactory d) Highly dissatisfactory
7) What is your opinion about sanction and disbursement of loan?
a) Rigid b) Flexible
8) Your opinion and suggestions for the improvement in giving loans to retailers
___________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
_______________________
Page 67
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
Page 68
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
Page 69
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
Page 70
GOKAK URBAN C0-OPERATIVE CREDIT BANK LTD
Page 71