The FACS Group...The FACS Group... Located in Mason, Ohio- a suburb of Cincinnati,

Ohio Established in 1989 Provides proprietary credit and administrative

services for Federated Department Stores, as well as, outside companies

Third largest contributor of operating income for Federated Department Stores

Tempe, AZ.Tempe, AZ.

Cincinnati, OH.Cincinnati, OH.

Clearwater, FL.Clearwater, FL.

FACS AssociatesFACS Associates FACS Central (Mason, Ohio)

Exempt Associates 236 Non-Exempt Associates 1648

FACS South (Clearwater, Florida) Exempt Associates 55 Non-Exempt Associates 782

FACS West (Tempe, Arizona) Exempt Associates 58 Non-Exempt Associates 728

TOTAL FACS 3,507

FACSFACS

FinancialFinancial AdministrativeAdministrative Credit ServicesCredit Services

2003 FACS Functional Chart2003 FACS Functional Chart

Financial, Administrative and Credit ServicesFinancial, Administrative and Credit Services(FACS)(FACS)

F D S B an k F A C S B u s in essP lan n in g & F in an ce

B an k ru p tcy S ervices

Financial

Financial, Administrative and Credit ServicesFinancial, Administrative and Credit Services(FACS)(FACS)

F A C SH u m a n R e so urces

F D SE m p lo yeeS erv ic es

F D SP ay ro ll

F D SB e ne fi ts

F e de ra te d (FD S )H u m a n R e s o u rces

S erv ic es

F A C SA dm in istra t ive

S erv ic es

Adm inistrative

Financial, Administrative and Credit ServicesFinancial, Administrative and Credit Services(FACS)(FACS)

Cred it Marketing New Bu sin essMarketing

Mail & P honeO rder

Th ird PartyCh arg eback

S tatem en tProcessing and

Mail in g

Paym en tP rocessing

Cred it Card andMicrofich eProd uction

S ervices

Cred it Custom erService

Collections

New Accou n ts Au th orization

R iskMan ag em en t

P ier O n e Cred itO p erations

FraudPreven tion

System sDevelop m en t

O perations

Credit Services

Executive Development Program Executive Development Program Requirements Requirements

Strong Leadership Abilities Excellent Interpersonal Skills All Majors May/June 2004 Graduates We’re looking for Future Leaders of the

Company

Executive Development ProgramExecutive Development Program 1st Rotation lasting 8 months Job Shadowing FACS Academy Classroom Training FACS Academy Cross Training Executive Board Presentation 2 Future Rotations lasting 12 months

...Skills learned with each...Skills learned with eachassignment are reinforced and assignment are reinforced and strengthened throughout your strengthened throughout your

career at FACS.career at FACS.

Executive Career PathExecutive Career Path You start your career as an executive with FACS!!!

EDP ManagerManager

Lead Associate

Associate

Director

Vice President

CEO

Executive Development Program Executive Development Program Training Features:Training Features:

On-the-Job Training FACS Academy Classroom TrainingFACS Academy Cross TrainingBoard Presentation

FACS Academy TrainingFACS Academy Training Supervisory Skills Diversity Awareness Effective Interviewing

Techniques Communication Skills Expense Administration Preventing Sexual Harassment Time Management Performance Appraisals Employment Law Associate Motivation

FACS Corporate CultureFACS Corporate Culture

FACS Corporate CultureFACS Corporate Culture

Open Door PolicyCasual yet Professional EnvironmentState-of-the-Art Facility Industry Leader

FACS Culture in ActionFACS Culture in Action

People Development Quarterly Review Program Mentor Program

Fun 70 Associate Events FACS Softball Diamond

FACS ActivitiesFACS Activities Hallway Golf M.S. Walk Blood Drive Pizza Day Activity Fairs Softball League Golf League Brown Bag Lunch Forums

Bowling League Company Picnics Decorating Contest United Way Activities Karaoke Contest Halloween Contest Holiday Choir Picnic on the Patio Fitness Days

FACS Partners In TimeFACS Partners In TimeFederated award winning program

established in 1989FACS, as well as all Federated stores and

support divisions participates In 2003, nearly 4,500 FACS partners and

their families volunteered over 4300 hours in services to the community

Questions?Questions?

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