financial coach guidebook - vbgov.com · needs to rest with the participant. myth: you can help...

FINANCIAL COACH GUIDEBOOK This resource guide is created to assist coaches as part of the Bank On Virginia Beach program.

Table of Contents

Bank On Coaching Program Overview .......................................................................................... 3

What is a Coach? ......................................................................................................................... 4

Why Coaching? ........................................................................................................................... 4

Establishing a Coach/Participant Relationship ............................................................................. 5

Coaching Best Practices ............................................................................................................... 5

Coaching Pitfalls to Avoid ............................................................................................................ 6

Coaching Myths ........................................................................................................................... 7

Stages of Coaching ....................................................................................................................... 8

Special Needs of Low-Income Families: ........................................................................................ 9

Types of Cases Received: ............................................................................................................10

Analyzing Financial Statements: .................................................................................................11

Worksheets: ..............................................................................................................................14

Pamphlets: .................................................................................................................................14

Resource Guides: .......................................................................................................................14

Websites: ...................................................................................................................................14

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Bank On Coaching Program Overview

Bank On Virginia Beach developed a Financial Coach Program (FCP) to help families establishing

their banking relationships to develop the skills and knowledge needed to maintain a successful

relationship with their financial institution.

Research conducted by the Federal Deposit Insurance Corporation (FDIC) reveals that just more

than a quarter of the U.S. population relies on alternative financial services. Of these 30 million

households, 9 million are “unbanked” meaning they have no bank or credit union account.

Additionally 21 million are “underbanked” meaning they have a bank account, but still use costly

alternative financial services.

Barriers to banking are most prevalent in low-income and minority communities. Almost 7 million

households earning $30,000 per year or less are unbanked (70 percent of unbanked people).

Additionally, 54 percent of African American Households and 43 percent of Hispanic households

are either unbanked or underbanked.

The primary reason unbanked individuals cited for use of alternative financial services is

convenience. These alternative services are typically located in close proximity to low-income

neighborhoods and are often open during non-traditional hours when mainstream financial

institutions are closed. Many low-income workers cannot take time away from their jobs to attend

to financial needs.

Lack of access to financial mainstream makes it difficult for families to thrive and saps the economic

potential of the communities in which they live. Not only do families miss out of opportunities to

keep more of their paychecks and build assets, but local economies suffer when residents are

financially unstable and are more prone to reliance on public assistance.

In an effort to stave off the growth of poverty in Virginia Beach, as evidenced by the doubling of the Supplemental Nutrition Assistance caseload over the last 10 years, the Department of Human Services is taking the lead in developing strategies designed to increase the financial capability of low to moderate income Virginia Beach families. With support from the Mayor and our federal partners, the Federal Deposits Insurance Corporation (FDIC) and Federal Reserve Bank, our current initiatives include the Bank On Virginia Beach as a component of the Mayor’s Action Challenge for 500 Families Financially Fit for the Future. Each participant in the Mayor’s Action Challenge will be participants in Bank On where they will receive:

access to low cost bank and credit union accounts financial education to increase their financial knowledge a personal financial coach (you) to help empower them to make the necessary changes

needed to maintain a stable financial plan.

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What is a Coach?

Coaches provide guidance, set goals, monitor those goals and offer suggestions on how to reach those goals, as well as provide accountability if goals are not achieved. Coaches can also offer expertise on new approaches, including how to practice new skills and behaviors. The coach helps participants achieve more than they could on their own.

While far from definitive, key elements of coaching include:

1. a focus on long-term outcomes;

2. an ongoing, systematic, collaborative process for assisting participants to change behaviors;

3. support to practice new behaviors; and

4. build skills and teach content based on the participant’s unique needs and goals.

Coaches work more on self-mastery as opposed to prescriptive advice. Coaches employ interaction methods and techniques similar to counselors, but rely more heavily on direction from the participant. The coach will always be focused on behavior change and skill building. Coaches meet people where they are to help them achieve self-determined goals. A coaching relationship is generally flexible depending on the individual’s needs and situation.

A good coach learns through a coaching process and sees all participant engagements as coaching opportunities. Too often novice coachs want to “help” participants by doing too much and being overly prescriptive. Coaches need practice to learn to ask questions and allow the participant to primarily drive the process.

Why Coaching?

The experiences of asset-building initiatives suggest that offering financial products or short-term financial training programs is not enough for participants to build substantial assets. Saving money requires self-restraint, confidence in investment decisions, and the strategic use of debt.

For consumers with little experience in the mainstream financial marketplace, these tasks can be daunting. Many consumers need support over time to make informed decisions about spending, borrowing, saving and investing; more affluent consumers often use financial planning or other professionals to guide investment and budgeting choices.

Financial coaching serves as a complement to financial education, although many coachs instruct participants on financial topics directly. Coaching focuses more on the aspects of financial literacy that participants need to achieve their financial goals. Coaches can also help participants practice specific skills and help monitor how well participants adhere to their action plans over time. Coaches might also refer participants to financial education workshops on special topics as needed.

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Establishing a Coach/Participant Relationship

The relationship between a coach and a participant – which takes time to build and needs to be designed to meet the needs of the participant - is critical to the success of the participant reaching his or her goals. This relationship or alliance must contain mutual respect, trust and freedom of expression. The coaching process is a participant-centric collaborative process in which the participant establishes financial goals and implements behavioral changes with the encouragement and support of the coach.

Coaching relationships are most effective when the participant implements behavior changes leading them to a self determined financial goal. Establishing clear boundaries with the participant is essential: The participant should always own the decisions made. The coach is an encourager and a guide but the decisions belong to the participant.

Participants appreciate being empowered and held accountable to meet the financial goals they desire. But they also report that participants have great anxiety about financial issues, and are intimidated about the effort required to manage their finances more closely.

After some acclimation and trust-building with their coachs, however, even very-low-income participants are able effectively set and meet modest financial goals with assistance from their coach. Over time goals can become more aggressive and newly formed habits may become lifelong

practices.

Coaching Best Practices

It is the Coach’s responsibility to create an environment in which the participant can feel free to be open regarding their financial condition. Be sure the meeting location and conditions that create a feeling of hospitality.

Privacy – Meetings must be held in an area where conversations cannot be overheard.

Limit Interruptions - Interruptions can destroy continuity and undermine trust by making the participant feel unimportant. Make sure your phone calls are redirected and coworkers understand that interruptions are unacceptable.

Key attitudes and characteristics make Financial Coaches effective:

● Be Supportive – Don’t tell participants what they have to do or pass judgment on what they choose to do. Rather, help participants learn how to judge for themselves whether their actions are moving them toward or away from their goals.

● Respect – You know that participants are just as important as every other customer, but the participant may need to be reassured. Convey to the participant through words, hospitality and body language that they are valued.

● Listen and Ask Questions – Listen to what is said directly, and also how it is said (including body language). Ask questions to help clarify a participant’s real problem and to build on her own strengths and resources.

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● Educate and Motivate – Encourage participants to take responsibility in resolving their own problems. Help them identify options in order to make good choices now and in the future.

● Stay Informed – Continue to learn about financial literacy topics and resources in the community to better serve your participants.

● Know Limits – Don’t fix participants’ problems for them (like giving money to pay debt), give investment advice or try to push products. Do know how to connect participants to useful resources in the community. (Resource listings located at the back of this guide).

● Empathize – Envision yourself in their shoes and the choices you might make in their same situation. That doesn’t mean that you approve of their practices, but that you understand what it might be like to be in their situation.

Coaching Pitfalls to Avoid

Assuming that people share your beliefs and values. These kinds of assumptions can lead to an air of judgment and create a barrier to the coaching process.

Assuming we understand what the speaker is saying. Use active listening techniques and restate for the participant what you think you heard to clarify and misunderstandings.

Use of business jargon, acronyms and technical terms. Use simple terms that everyone can understand. For example, don’t assume that a person understands what an ACH or NSF is. Instead, speak in layman’s terms and explain the processes and how fees are determined

Talking too much. By controlling the conversation, you disempower the participant. Your goal should be to enlist their effort to change financial status. Their ownership of the process and their thoughts and concerns are as valuable to change as any educational instruction you may impart.

Never work alone. You should never be alone in the building when coaching participants.

Sharing too much personal information. Sharing your personal information can lead to unfair comparisons of lifestyles or could open you to vulnerability with your participant.

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Coaching Myths

Myth: You can provide instant relief.

Reality: It will take time for the participant to restore balance to their finances.

Myth: When people end up in financial trouble, it’s always because they’ve spent too much.

Reality: Natural disasters, medical conditions, uninsured expenses, unemployment, divorce and other life events can severely affect someone’s finances.

Myth: Everyone will follow your recommendations.

Reality: Habits are hard to change and your recommendations may not be accepted by the participant.

Myth: Every participant will be as dedicated to making the program work as you are.

Reality: The participant’s dedication may vary, and they may not see the quick results they want or there may be other life events that disrupt the program.

Myth: If a program fails, it’s the participant’s fault.

Reality: Lack of cooperation from other family members and events beyond their control may make it difficult or even impossible to follow the goals of the program. The coach may also not clearly understand the participant’s real issues or effectively communicate the solutions.

Myth: If a program fails it’s the coach’s fault.

Reality: Not all participants will be motivated to make the changes necessary to affect their financial goals or they may have more pressing issues that need their attention at the current moment. A coach can encourage and give positive feedback, but ultimately the choice to change needs to rest with the participant.

Myth: You can help everyone.

Reality: Some people may be in such dire financial straits that standard measures are unlikely to be effective. Others will refuse to follow your advice. A few face addictions and other conditions that may make change impossible until they hit bottom.

Myth: Everyone wants to pay off their debt.

Reality: Some people are perfectly happy with manageable levels of debt.

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Stages of Coaching

Stage 1: Crisis – Participant has experienced some event that has created a crisis in their financial

planning. Primary goal: move out of crisis.

1. Get Help: Connect the participant with some community resources equipped to assist during

crisis: see reference material at the end of this guide.

2. Listen to the participant and empathize. Ask questions for additional information.

3. Identify one or two potential actions to assist during crisis

4. Review assets available for short term liquidation through crisis

5. Use coach resources for reference

6. Begin to identify an initial goal for the participant to work toward during crisis

7. Data gathering – establish a realistic picture of assets, liabilities, income and expenses

8. Appointments likely to be arranged around paydays

Stage 2: Relief – Participant has addressed some of the symptoms of crisis and may be feeling better

about their financial situation. Primary goal: living within means – sustainable spending plan.

1. Participant may feel more confident about their finances after crisis and believe that they

have addressed all their issues

2. Education about the need for a sustainable spending plan is introduced

3. Participant tracks spending for at least 30 days to identify all the monthly cash flows

4. Participant breaks down spending into “Controllable” vs. “Uncontrollable” items

5. Develop strategies for reduction of debt

6. Prioritize needs and reconsider wants

7. Adjust spending and/or income

Stage 3: Recovery – Participant is living payday to payday but within a sustainable spending plan

that meets monthly needs. Continue visiting spending plan for adjustments to increase savings.

1. Savings needed for:

a. Emergency (unexpected) costs

b. Irregular expenses – gifts, vacations, maintenance, etc

2. Establish $1,000 savings for unexpected

3. Use tax time for establishing savings in addition to monthly contributions

4. Create monthly savings to cover irregular expenses

Stage 4: Vitality – Assets building for long-term needs.

1. Savings for home ownership and education

2. Participation in employer retirement plan

a. Maximize any employer match

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Special Needs of Low-Income Families:

1. Lower-income participants are less likely to need the most complicated services professional

planners provide, such as trusts for estate planning or sheltering income from taxes.

2. A low-income participant will have few financial assets and be less likely to have retirement

or insurance benefits through their employer.

3. Low-income participants may be eligible for public benefits or special private programs to

pay for health care, housing and education costs. Moreover, participant eligibility for

programs can be affected by how their assets and debts are managed.

4. Credit management is critical for low- and moderate income households given the amount of

debt relative to income available. Often with decisions around budgeting and basic cash

management, credit, medical debt and insurance are high priorities, while savings and

investing are secondary considerations.

5. Low-income participants frequently lack experience with financial institutions or products

and will require appropriately designed products, with features that may differ from the

needs of more affluent households.

6. Low-income populations face more pressure on their time and resources. This results in less

ability to pay fees, less flexibility in work schedules to attend sessions, and increased attrition

from programs.

Coaches need to practice empathy and to resist the temptation to be overly prescriptive to

participants in the coaching process. Issues of culture, experiences and education may all be

factors, as well as class and race. Coaches need to learn not to impose their personal priorities or

opinions upon their participants. By understanding the needs and experience of the participant

population financial coachs are better able to frame issues and guide participants toward their

goals.

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Types of Cases Received:

Fixable with Minor Expense Cutting:

● As you work with the counselee and evaluate each expense category, you probably will be

able to suggest some options for reducing expenses. Most of the time, the food and

miscellaneous categories can be reduced. Be sure to address the subject of sufficient life

insurance and the need for a will.

● Homework assignments will likely include: tracking expenses for 30 days, creating a debt list,

involving the family in creative cost cutting measures.

Fixable with Increased Income and Expense Cutting:

● If unsecured debt is not a problem, then proceed with evaluating the actual monthly

expenses. After each expense category has been reduced as much as possible, if there is still

a negative monthly balance, address the possibility of additional income. Part-time work is

still an option. There may be opportunities to involve local charities and agencies for

assistance.

● Explore creative opportunities for earning additional income. Capitalize on hobbies and

talents they possess. Often a person who is “handy” can earn some extra money doing

repairs or maintenance. Childcare may be an option for a stay at home mom or

telecommuting part-time for someone with computer skills.

● If unsecured debt is a problem, help them evaluate if there is enough income to meet the

payment obligations with expense reductions. If so, map out a debt repayment plan. If they

cannot gain sufficient income to address the payment needs, consider having the participant

work with a credit counselor credentialed by the National Foundation for Credit Counseling

(www.nfcc.org).

● If the participant uses a debt management plan, your role is to help them build a plan for a

long term sustainable budget. The counseling agency will create a debt repayment plan, but

the participant will need to have continued assistance to build healthy habits.

Not Immediately Fixable:

● Most of the time, unsecured debt will be a serious problem.

● Many times the participant will have a car lease rather than a loan. Check the lease to see if

there are any options for surrender if needed. Frequently, payoff of the lease is greater than

the market value of the car. Check to see if there is a provision for assuming the lease. If

there are no other options available, the participant will need to keep the car and reduce

other categories to accommodate.

● After completing all participant strategies for cost cutting and increased income, consider

benevolence programs with local non-profits, area religious groups or 2-1-1

(www.211virginia.org) financial helps.

● Survival may be the goal for a while. Weekly meetings may be necessary to help the

participant decide how each paycheck will be spent.

● Eliminating small debts and obtaining second or third jobs should be a priority. Once the

participants finances are stabilized a little you will be able to begin establishing a budget.

● Garnishments and judgments may be a reality for this participant

● Regular collections calls are likely

http://www.nfcc.org/





http://www.211virginia.org/

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Analyzing Financial Statements:

Budget:

A budget gives you a sense of where the participant intends for their money to be spent.

A budget is a prospective look at intended cash flows and gives spending direction and

boundaries. Actual cash flows will often vary from the budget, but should be a close

representation.

Often an initial budget created by a participant will include just the fixed expenses like

their regular monthly payments.

Irregular or variable expenses may be overlooked. Look for these types of expenses to

be sure that the budget is a good indication of real life:

o Income should be gross income before taxes

o Withholdings should be reflected in budget categories such as taxes, insurance,

investments, etc.

o Grocery expenses should be based on an average spent for groceries. If there

are bank statements you can sometimes get an estimate based on transactions

listed, otherwise, start with a best guess and then begin tracking expenses.

o Single participants will likely spend less on groceries and more on eating out as

that is also where much of their social activity occurs.

o Even if there is a savings amount listed in the budget if the income is less than

expenses, there usually is no savings occurring. The shortage must come from

the balance sheet in the form of borrowing or savings reduction.

o In the medical category, include both insurance premiums and copays for all

forms of medical and prescription services.

o Irregular expenses such as clothing, gifts, back to school, school activities,

holidays, vacation etc may be overlooked in the budget. Encourage the

participant to begin planning for these expenses by averaging expenses for a

year and setting aside savings to cover the costs.

o If the budget is negative (income less than expenses) ask probing questions

about how expenses are funded. There may be other sources of income not

revealed because they are unearned or irregular. If the income is accurate, the

funding of expenses must come from a reduction in assets (savings) or increase

in liabilities (borrowing).

Net Worth Statement:

A net worth statement shows assets and liabilities as of a particular date as a snapshot

of financial condition.

Assets on the net worth statement can be considered in emergency situations for

liquidation to allow the participant to meet their obligations.

Liquid assets should be considered first for use if needed. Illiquid assets may be harder

to sell and harder to value.

Retirement assets may have a penalty associated with liquidation as well as a tax

liability. Use only as a last recourse.

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Note: liquidation of assets should only be considered to bring debt to a manageable level

or to address a one-time anomaly. Asset liquidation does not provide long term benefit

if the participant’s monthly budget is regularly negative.

The goal of any financial empowerment program is to increase long term assets while

managing monthly cash flow. Asset building should not be sacrificed in order to have

greater monthly cash except on a very short term basis.

Liabilities list in the net worth statement should be a reflection of the liabilities found on

the annual credit report.

Additional liabilities may include creditors that do not report to the credit bureaus such

as past due utilities, rents, personal loans etc.

If assets are greater than liabilities, the participant has the ability to meet obligations.

Annual Credit Report

Annual Credit report is a good source for listing liabilities as there may be debts in

collections etc that the participant may not be paying regularly and may not consider in

listing debts.

Annual Credit Report may not reflect all liabilities. Ask about past due bills, rents, and

personal loans that might not be reported.

Annual Credit Report will reflect bills that are in collections and will identify judgments

and negative actions

Each person in the household will have a separate credit report. Only joint accounts will

be reflected on both credit reports

Review credit report for accuracy to determine that all debts are properly recorded

participant should use corrections to credit report letter to dispute items.

Monthly Bills

Often the participant may not know what they owe in total or what the terms of the

contract are. Monthly statements can often give an indication of the interest rates,

penalties and available balances.

Monthly Bills can often provide information about the terms and conditions of the

arrangement.

Utilities: if the participant is on a monthly payment plan with a utility company, they

may not want to alter the arrangement until their paid balance is positive.

Utilities: look for any additional or overage charges that might be reflected on the bill.

Utility companies will offer an energy review to help determine how to save on utility

costs. Look on utility company websites for energy savings tips.

Cellphone: look on bill for actual usage compared with the amount of minutes and data

allowed by the plan.

Cellphone: look for additional charges for services not used or needed.

Cable/Internet: evaluate whether the charges are necessary. Additional packages can

be adjusted to provide greater cash flow during the month.

Credit Cards: look for auto renewal charges and fees for services not used.

Credit Cards: look for penalty fees and interest charges.

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Bank Statements

Bank Statements often can tell a lot about monthly cash flow. Regular monthly charges can

be taken from bank statements to help fill in gaps in the budget.

Review for maintenance fees and penalty fees. Discuss methods for reducing fees and

keeping more cash for necessities.

Investment Statements

Participants who are enrolled in employer retirement plan may not know how much has

been accumulated over time. Many offer the ability to access their statement on line or offer

a printed statement quarterly.

Tax Returns

Tax returns can be a source for verification of income where income is irregular or not fully

disclosed.

Tax returns can also be informational:

o Did the participant receive a refund last year?

o Does the participant owe back taxes?

o Did the participant qualify for the Earned Income Tax Credit, Child Tax Credit or

Dependent Care Credit?

Some information may not be currently tracked but could provide benefits during tax time:

o Out of pocket medical and prescription costs (premiums and copays)

o Mileage to and from medical appointments

o Personal Property Taxes

o Real Estate Taxes and interest

o Donated items to charity

o Charitable contributions

o Mileage for charitable volunteer work

o Cost of child care

o Out of pocket tuition and fees

o Business related expenses not reimbursed

o Cost of tax preparation

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Worksheets:

Personal Profile

Living with a Spending Plan

Debt Management Plan

Spending Plan

Daily Spending Log

My Financial Goal Sheet

Balancing Your Checkbook

Budgeting Decision Tree

Your Financial Prescription

Pamphlets:

Guideline Budget

Tax Planning in a Changing Tax World

Overcoming the Credit Barrier

Financial Planning for a Home of Your Own

CFP Board’s Consumer Guide to Financial Self-Defense

Your Financial Prescription

Resource Guides:

How to Live Economically in South Hampton Roads

City of Virginia Beach Senior Resource Guide

Financial Planning Day Resources

Websites:

Bank On: www.joinbankon.org

2-1-1: call 2-1-1 or website www.211virginia.org directory of non profit resources

AARP Tax Aide: www.virginiataxaide.com free tax preparation for seniors and low

income

Annual Credit Report: www.annualcreditreport.org

Access Partners (medical and prescription resources) www.accesspartners.org

Ballpark Estimate (retirement calculator) www.choosetosave.org/ballpark

Credit Karma www.creditkarma.com offers free monthly Transunion score and Credit

Scorecard

Financial Fitness www.financialfitness.org Virginia Society of CPA’s public resource

page

FICO www.myfico.com great credit education resources

http://www.joinbankon.org/


http://www.virginiataxaide.com/

http://www.annualcreditreport.org/

http://www.accesspartners.org/

http://www.choosetosave.org/ballpark

http://www.creditkarma.com/

http://www.financialfitness.org/

http://www.myfico.com/

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Financial Planning Association: www.fpanet.org free financial articles, calculators and

financial planning tools.

IRS www.irs.gov great resources for learning about tax issues. Free forms and

publications

Mint: Free Budgeting tool: www.mint.com set up alerts to keep you from danger

Money101thebasics.com: Free financial assessment

My Money – www.mymoney.gov Compilation of federal financial sites

National Foundation for Credit Counseling: www.nfcc.org Accredited credit counselors

Smart About Money – www.smartaboutmoney.org educational resource for

overcoming financial crisis

Social Security www.ssa.gov Everything is on line. Great resources for coachs

South Hampton Roads EITC Coalition: www.shreitc.com Free tax preparation

VA Free File: www.vafreefile.org file online or get guided tax preparation assistance.

Virginia Saves: www.virginiasaves.org join the savers who have made the commitment

to increase savings and reduce debt

Virginia Cooperative Extension: http://www.pubs.ext.vt.edu/category/family-financial-

management.html great articles for money management

Virginia Housing Development Authority www.vhda.com variety of homeowner and

renter resources

http://www.fpanet.org/

http://www.irs.gov/

http://www.mint.com/

http://www.mymoney.gov/


http://www.smartaboutmoney.org/

http://www.ssa.gov/

http://www.shreitc.com/

http://www.vafreefile.org/

http://www.virginiasaves.org/

http://www.pubs.ext.vt.edu/category/family-financial-management.html

http://www.pubs.ext.vt.edu/category/family-financial-management.html

http://www.vhda.com/

First Coaching Session: Welcome: greet the participant warmly making eye contact. Ask an opening question, like “did you find

our office OK?” or “how was the traffic today?” or “beautiful weather outside, isn’t it?”. Goal is to

establish a cordial rapport. Offer a chair and perhaps a drink if available.

Introduction: take a moment to introduce yourself and what your role is with the financial institution

and with Bank On. As a coach, your role will be to serve as a resource for information, to encourage and

to keep the participant moving toward their goals.

Ground Rules:

This is a voluntary relationship and the participant is encouraged to be proactive in reaching out

to you

The participant is expected to attend all meetings that are established between them. If the

participant identifies a conflict with a meeting they should proactively contact you as soon as

possible

You as the coach will help them accomplish their goals and complete the Mayor’s Challenge if

participating, with information, accountability and encouragement. You are not responsible for

completing the challenges on their behalf

Both of you will need to be committed to accomplish the task ahead

Participant: Ask the participant to tell you a little about themselves. Tell them you will be taking a few

notes as they go along to help you. Use Personal Profile Sheet to capture some of the basics as they tell

a little about themselves.

Usually, you don’t need to ask a lot of questions if the participant is sharing freely. The questions you

will need to ask are clarifying questions. Example: I heard you say “……”, does that mean “?????”

Remember, for a few sessions terminology may be an issue and being clear about what is meant by

certain terms can be critical to understanding.

If needed, ask open ended probing questions – as much as possible, you want to find some of the

emotional triggers behind the financial behaviors. Example: How does it make you feel when you run

short on money prior to payday? Or If you were to change your financial picture, what would it look

like?

Goal Setting: On the first session, you should establish a very general goal of what the participant hopes

to accomplish by participation. In future sessions you will help them develop this into a SMART goal

with tangible actions that can be completed to help them reach their dreams. Also, there will be other

goals developed in future sessions as well, but this will help them focus on their reasons for continuing

your work together and will be something you can refer back to when they get tired or discouraged.

Suggested Question: “If we are to be successful together in helping you to reach your goal, what would

that look like”? Or “Describe success for me so I can know if we have reached our destination together.”

Actions: Provide the participant a couple of things they can do before your next meeting. Suggestions:

Begin tracking expenses

Attend next Bank On class

Start a basic budget that you can build in the next session

Bring financial statements to next session (credit card, loan statements, etc).

Establish Next Meeting: Until the participant has a working budget, you will want to schedule meetings

just prior to paydays so that you can talk through the decisions around cash flow.

Confirmation: Thank the participant for taking time to work together and assure them that you are on

their team to help them reach their goals. It took some strength of character to take the first step in

meeting with you so acknowledge their effort and tell them you look forward to working with them as

they move forward.

Mayor’s Action Challenge

500 Families Financially Fit for the Future

Referral Form

Name _______________________________________________________________________

Address_____________________________________________________________________

Phone Number_________________ (h) ____________________(c)

Email________________________

1. Gender: Male Female

2. Education: (Check all that apply)

Pursuing Certificate Program Completed Certificate Program

Pursuing GED

GED or High School Diploma

College Graduate

Some College 3. Income: (Check all that apply)

Candidate has regular monthly income Anticipate having a job within 3 months Has a job currently

4. Banking: Does the client have a bank account? Yes

No

5. Alternative Financial Products: In the past year has the candidate used these services two times or more? (Check all that apply):

Non-bank check cashing

Non-bank money orders

Pawn Shops

Payday Loans

Rent to Own Agreements

Rapid Refund or Refund Anticipation Loans

6. Does the candidate demonstrate a personal commitment to success? (on-time appointments, actively participates in programs)

Yes No

Comments:

REFERRAL SOURCE: Please Print

Referred by:___________________________________ Phone:_____________________________

Email:_______________________________________________

For additional information please contact: Financial Empowerment Coordinator (757) 385-3551

Mayor’s Action Challenge:

Mayor William D. Sessoms, Jr. has established a Mayor’s Action Challenge to “provide

families with affordable and sustainable opportunities that will improve their quality of life,

help them recognize their strengths, increase their chances for achievement and promote

their development as happy and responsible citizens.”1 This Challenge includes a 500

Families Financially Fit for the Future outreach to strengthen the City’s most important

resource: its citizens.

Action Challenge Participants will have opportunities for:

1. Increased Income through Workforce Development

2. Increased Income through Tax Credits

3. Access to low cost / low balance accounts with banks and credit unions

4. Improved Credit Score

5. Increased Savings

6. Increased Financial Knowledge

7. Access to Affordable/Stable Housing

To nominate a candidate:

1. complete the profile information on this form

2. provide your contact information

3. mail completed form to:

Financial Empowerment Coordinator

Department of Human Services

3432 Virginia Beach Blvd.

Virginia Beach, VA 23452

4. or scan form and send to: [email protected]

For questions regarding this program, please contact Financial Empowerment Coordinator at 757-385-3551 or [email protected]

1Mayor William D. Sessoms, Jr., Mayor’s Action Challenge City Hall Press Conference, October 12, 2010

mailto:[email protected]

PERSONAL PROFILE SHEET

NAME

SPOUSE/OTHER DATE

ADDRESS

TELEPHONE EMAIL

EMPLOYER Participant ____________________

Spouse _______________________

OCCUPATION Participant_____________ Spouse _______________

High School or GED Y/N Health Insurance Y/N Dental Insurance Y/N Life Insurance Y/N

Support received - friends/relatives:

Support Provided - friends/relatives:

_______________________________

Balance on past due bills: $

Owed to: _____________________

Disability Insurance Y/N Owns a Car Y/N Has a will Y/N Annual Credit Report Y/N CREDIT SCORE: _________

CHILDREN Gender and Ages Note any special needs, interest and children’s benefits received:

CHILDREN: NOTES:

M/F Age:

M/F Age:

M/F Age:

M/F Age:

NOTES:

_________________________________________________________________________________________________________

_________________________________________________________________________________________________________

_________________________________________________________________________________________________________


PAYCHECK FREQUENCY: Participant_____________________ Spouse _______________________ Example: weekly, monthly, biweekly, semi-monthly

MONTHLY EARNINGS: Participant__________ Spouse_____________

LIABILITIES: CREDIT CARD ______________ AUTO LOAN _________________ MORTGAGE _________________ PERSONAL DEBT______________

EXPENSES:

Housing______________________

Utilities______________________

Phone/Internet________________

Cable/Satellite_________________

Transportation_________________

Insurance_____________________

Debt_________________________

Medical/Prescription____________

Clothing_______________________

Entertainment__________________

Education______________________

Childcare______________________

Miscellaneous__________________

FINANCIAL PRODUCTS USED & Frequency/Cost Check Cashing _________

Money Orders_________

Title Loans____________

Payday Lenders________

Rent to Own__________ Fees and Interest Paid $___________________

OTHER INCOME SOURCES

SNAP/Food Stamps ______

TANF _________________

STUDENT LOANS _______

DISABILITY_____________

CHILD SUPPORT_________

ALIMONY______________

OTHER_________________

SAVINGS:______________________

RETIREMENT________________ SPOUSE RETIREMENT ___________________________


OPEN ENDED QUESTIONS:

What major purchases do you plan to make in the next 6 to 12 months? How do you plan

to pay for them?

_________________________________________________________________________________________________________

_________________________________________________________________________________________________________

How do you pay for unexpected expenses?

_________________________________________________________________________________________________________

_________________________________________________________________________________________________________

Is there something that you would like to save for?

_________________________________________________________________________________________________________

_________________________________________________________________________________________________________

Do you expect any life events (birth of a child, retirement, graduation etc…) to happen in

the next 12 months?

_________________________________________________________________________________________________________

_________________________________________________________________________________________________________

NOTES__________________________________________________________________________________________________________

__________________________________________________________________________________________________________________

__________________________________________________________________________________________________________________

__________________________________________________________________________________________________________________

__________________________________________________________________________________________________________________

FINANCIAL DECISION TREE

Use this decision tree to help you identify the budget items that you can control within your spending

plan. Go through your budget and list each item as a “controllable” or a “not controllable” item. Then

go through the controllable items and prioritize which ones are easiest to control and will create the

greatest benefit to your budget.

CONTROLLABLE ITEMS NOT CONTROLLABLE ITEMS

GUIDELINE BUDGET

w/o roommt w/o roommt w/roommt w/roommt w/o roommt w/o roommt w/roommt w/roommtPercent Est Monthly Percent Est Monthly Percent Est Monthly Percent Est Monthly

Gross Income 100% 1,917$ 100% 1,917$ 100% 2,667$ 100% 2,667$ Federal Taxes 15% 288$ 15% 288$ 15% 400$ 15% 400$ State Taxes 5.75% 110$ 5.75% 110$ 5.75% 153$ 5.75% 153$ FICA 13.3% 255$ 13.3% 255$ 13.3% 355$ 13.3% 355$ Net Income 66% 1,264$ 66% 1,264$ 66% 1,759$ 66% 1,759$

Housing 40% 506$ 25% 316$ 38% 668$ 22% 387$ Food 6% 76$ 6% 76$ 6% 106$ 6% 106$ Auto 15% 190$ 20% 253$ 15% 264$ 20% 352$ Insurance 4% 51$ 4% 51$ 4% 70$ 4% 70$ Debt 5% 63$ 5% 63$ 5% 88$ 5% 88$ Entertainment 8% 101$ 10% 126$ 7% 123$ 10% 176$ Clothing 5% 63$ 5% 63$ 5% 88$ 5% 88$ Savings 5% 63$ 10% 126$ 5% 88$ 13% 229$ Medical 5% 63$ 5% 63$ 3% 53$ 3% 53$ Miscellaneous 5% 63$ 5% 63$ 7% 123$ 7% 123$ Investments 2% 25$ 5% 63$ 5% 88$ 5% 88$ Education/Childcare * 3% 38$ 10% 126$ 7% 123$ 10% 176$ Charitable *

23,000$ 23,000$ 32,000$ 32,000$

SINGLE PERSON

Charitable *

Analysis provided with and without a roomate* Requires reduction of other categories

NOTES:Housing ‐ includes rent/mortgage, utilities, maintenance, and telephone expensesFood ‐ includes costs of food prepared at home, eating out included in entertainmentAuto ‐ includes costs of payments, insurance, maintenance and repair (can include costs of mass transit and rides)Debt ‐ Includes consumer debts (not mortgage)Entertainment ‐ includes eating out, movies, events, internet, and cableClothing ‐ includes accessories, undergarments, coats, and everyday wearSavings ‐ includes emergency fund, and savings for irregular expensesMedical ‐ includes medical insurance, copays, pharmacy, dental and visionMiscellaneous ‐ includes gifts, allowances, subscriptions, postage, personal care, etcInvestments ‐ long term savings for retirement etcEducation ‐ includes costs of books, tuition and supplies for both adults and children; includes student loansCharitable ‐ includes church, workplace giving, support of non profit and political organizations

GUIDELINE BUDGET

Percent Est Monthly Percent Est Monthly Percent Est Monthly Percent Est MonthlyGross Income 100% 1,250$ 100% 1,667$ 100% 2,083$ 100% 2,917$ Federal Taxes 15% 188$ 15% 250$ 15% 313$ 15% 438$ State Taxes 5.75% 72$ 5.75% 96$ 5.75% 120$ 5.75% 168$ FICA 13.3% 166$ 13.3% 222$ 13.3% 277$ 13.3% 388$ Net Income 66% 824$ 66% 1,099$ 66% 1,374$ 66% 1,924$

Housing 40% 330$ 39% 429$ 39% 536$ 35% 673$ Food 15% 124$ 14% 154$ 14% 192$ 12% 231$ Auto 15% 124$ 14% 154$ 14% 192$ 12% 231$ Insurance 3% 25$ 3% 33$ 4% 55$ 5% 96$ Debt 4% 33$ 5% 55$ 5% 69$ 5% 96$ Entertainment 4% 33$ 5% 55$ 4% 55$ 5% 96$ Clothing 5% 41$ 5% 55$ 4% 55$ 4% 77$ Savings 5% 41$ 5% 55$ 5% 69$ 5% 96$ Medical 5% 41$ 5% 55$ 5% 69$ 5% 96$ Miscellaneous 4% 33$ 5% 55$ 5% 69$ 4% 77$ Investments ‐$ ‐$ ‐$ 5% 96$ Education/Childcare * ‐$ ‐$ ‐$ 3% 58$ Charitable *

15,000 20,000 25000 35000

HEAD OF HOUSEHOLD

Charitable *

* Requires reduction of other categories


GUIDELINE BUDGET

Percent Est Monthly Percent Est Monthly Percent Est Monthly Percent Est MonthlyGross Income 100% 1,250$ 100% 2,083$ 100% 2,917$ 100% 4,583$ Federal Taxes 15% 188$ 15% 313$ 15% 438$ 15% 688$ State Taxes 5.75% 72$ 5.75% 120$ 5.75% 168$ 5.75% 264$ FICA 13.3% 166$ 13.3% 277$ 13.3% 388$ 13.3% 610$ Net Income 66% 824$ 66% 1,374$ 66% 1,924$ 66% 3,023$

Housing 40% 330$ 36% 495$ 32% 616$ 3012% 91,044$ Food 15% 124$ 12% 165$ 13% 250$ 14% 423$ Auto 15% 124$ 12% 165$ 13% 250$ 5% 151$ Insurance 5% 41$ 5% 69$ 5% 96$ 5% 151$ Debt 5% 41$ 5% 69$ 5% 96$ 7% 212$ Entertainment 3% 25$ 6% 82$ 6% 115$ 6% 181$ Clothing 4% 33$ 5% 69$ 5% 96$ 5% 151$ Savings 4% 33$ 5% 69$ 5% 96$ 4% 121$ Medical 4% 33$ 4% 55$ 4% 77$ 7% 212$ Miscellaneous 5% 41$ 5% 69$ 7% 135$ 8% 242$ Investments ‐$ 5% 69$ 5% 96$ 5% 151$ Education/Childcare * ‐$ ‐$ ‐$ ‐$ Charitable $ $ $ $

15,000 25,000 35000 55000

COUPLE ‐ 2 ADULTS

Charitable ‐$ ‐$ ‐$ ‐$



GUIDELINE BUDGET

Percent Est Monthly Percent Est Monthly Percent Est Monthly Percent Est MonthlyGross Income 100% 2,083$ 100% 2,917$ 100% 3,750$ 100% 4,583$ Federal Taxes 15% 313$ 15% 438$ 15% 563$ 15% 688$ State Taxes 5.75% 120$ 5.75% 168$ 5.75% 216$ 5.75% 264$ FICA 13.3% 277$ 13.3% 388$ 13.3% 499$ 13.3% 610$ Net Income 66% 1,374$ 66% 1,924$ 66% 2,473$ 66% 3,023$

Housing 39% 536$ 36% 692$ 32% 791$ 30% 907$ Food 15% 206$ 12% 231$ 13% 322$ 12% 363$ Auto 15% 206$ 12% 231$ 13% 322$ 14% 423$ Insurance 5% 69$ 5% 96$ 5% 124$ 5% 151$ Debt 5% 69$ 5% 96$ 5% 124$ 5% 151$ Entertainment 3% 41$ 6% 115$ 6% 148$ 7% 212$ Clothing 4% 55$ 5% 96$ 5% 124$ 6% 181$ Savings 5% 69$ 5% 96$ 5% 124$ 5% 151$ Medical 4% 55$ 4% 77$ 4% 99$ 4% 121$ Miscellaneous 5% 69$ 5% 96$ 7% 173$ 7% 212$ Investments ‐$ 5% 96$ 5% 124$ 5% 151$ Education/Childcare * ‐$ ‐$ ‐$ ‐$ Charitable $ $ $ $

FAMILY (4)

25,000 35,000 45000 55000

Charitable ‐$ ‐$ ‐$ ‐$



This worksheet is for educational purposes only. ©2011 Financial Planning Association®. All rights reserved.

FINANCIAL PLANNING DAY SPENDING PLAN - CURRENT

Get out your pay stubs, checkbooks, credit card and bank statements, and write down how much you make and how much you spend now each week, month and/or year – to the penny! INCOME PER MONTH WITHHOLDINGS PER MONTH Salary1 $ Federal Tax $ Salary2 $ State Tax $ Commissions $ Social Sec./Medicare $ Social Security $ Other $ Other $ Total Income $ Other $ Total Withholdings $ Other $ SPENDABLE INCOME $ A “needs” expense is something you must pay each month ... or else MUST EXPENSES PER MONTH PER MONTH Home: mortgage/rent $ Insurance: life $ property tax $ disability $ insurance $ liability $ electric/gas $ other $ water/sewer $ Debts: credit card 1 $ telephone $ credit card 2 $ maintenance $ other $ other $ other $ Car: loan payment $ Savings: emergency $ insurance $ retirement $ gas/oil $ other $ maintenance $ Daily: groceries $ other $ child care $ Medical: insurance $ other $ doctor/dentist $ other $ prescriptions $ other $ other $ TOTAL “NEEDS” $ A “want” expense is something that makes life better but isn’t truly necessary. You can be flexible – some people would say charity or pets are “musts” – but don’t put everything you like into the “must” list WANT EXPENSES $ PER MONTH Cable TV $ Gifts $ Dining out $ Allowances $ Hobbies/Clubs $ Other $ Vacation $ Other $ Pet care $ Other $ Charity $ TOTAL “WANTS” $ If expenses are greater than income, you need to make changes – starting with a new spending plan. SPENDABLE INCOME $ LESS TOTAL MUST AND WANT EXPENSES $ MONTHLY SURPLUS OR DEFICIT

lirwin

Virginia Beach City

This information sheet is for educational purposes only. ©2011 Financial Planning Association®. All rights reserved.

FINANCIAL PLANNING DAY LIVING WITH A SPENDING PLAN

Creating a Spending Plan is one thing. Living by it is another. Even after you’ve decided how to allocate your income between your various Needs and Wants, how do you actually stay inside the lines? Try some of these common techniques. One of them, or the combination of several, should fit your style. Envelope Method When you get your paycheck, put cash into separate envelopes marked with categories from your Spending Plan. For spending in a particular category, use money from that envelope – i.e. use money from your “Entertainment” envelope to go to the movies. Once an envelope is empty, no more spending in that category! Don’t “borrow” from an envelope for spending outside its category. And keep your envelopes safe from thieves. Key to Success: Don’t “borrow” from your envelopes for spending outside your Spending Plan. Register Method Write down all your spending in a notebook that you carry with you at all time, just like you record checks in

your check book register. You can even create a notebook with separate columns for your Spending Plan categories so that you can quickly see how much you’ve spent in that category. Every day or week, compare your spending (and those of other family members) against your Spending Plan. Adjust your future spending accordingly. Every member of the family must participate. If a one person just can’t do it, he or she can be a category – for example, record in your notebook every time you give your child his or her allowance.

Key to Success: Write down every purchase immediately, no matter how small. Receipts Method Keep receipts for everything you buy. If you didn’t get a receipt for a particular purchase, make your own on a piece of paper. Try writing on the receipt what Spending Plan category it goes to. Put all of your receipts into a “Receipt Box” at the end of the day.

Corner Market Food 1.25 Bev 0.70 Sub 1.95 Tax 0.98 Total 2.93 Groceries

ABC Drugstore Pharm 15.00 Tax -- Total 15.00 Medical

Spending Plan

Income Salary1 Salary2

Need Expenses Rent Groceries Utilities Transportation Medical Savings

Want Expenses Clothes Entertainment Eating Out Vacation

Corner Market Food 1.25 Bev 0.70 Sub 1.95 Tax 0.98 Total 2.93 Groceries

ABC Pharmacy Presc. 15.00 Tax -- Total 15.00 Medical

Utilities

Rent

Groceries

August 18 - 25 Medical Other 5.30 2.00 12.00 sox

Transp. Food 0.75 7.15 1.25 5.68 0.75 22.80 1.25 0.75

lirwin

Virginia Beach City

This information sheet is for educational purposes only. ©2011 Financial Planning Association®. All rights reserved.

GIANT TELEPHONE Basic 45.00 Lg Dist. 5.00 Tax 5.00 Due Date: July 23

BIG GAS & ELECTRIC Elec 35.00 Gas 15.00 Tax 3.00 Due Date: July 7

Each day (or week or month, whatever works best), add up all of the receipts in each category and compare the totals with your Spending Plan. Adjust your future spending accordingly. Key to Success: Stick to the review schedule – if you skip once or twice and the receipts start to pile up, it may be hard to get back on track. Calendar Method Get a monthly calendar with space to write for each day. Note each paycheck you will receive and each bill you need to pay. Whenever you receive a paycheck, check it off, then look at all the bills due before the next paycheck and set aside the money for them right away. Then check off each bill as you pay it. For bills that aren’t monthly, make a partial payment each month. If you pay a car insurance premium of $300 every six months, set aside $50 each month. Then you’ll have $300 when the bill is due. Also, treat your savings like a bill and set aside money for that every month. It might be a good idea to have a checking account just for paying bills. Ask your bank or credit union to automatically transfer the amount you need from your paycheck into your bill-paying account each month. That way, the bill-paying money isn’t mixed with your daily expenses money and will be there when the bills are due. Key to Success: Be sure to set aside enough for each bill, especially bills that fluctuate like that for heating. Estimate what you’ll need based on past bills, keep a cushion in your bill-paying account, or ask your utility to calculate the average so that you pay the same amount each month. Leftover Method Have your bank or credit union automatically route pre-set amounts from your paycheck into separate accounts for bill payments and savings. What’s “left over” in your regular checking account is all available for spending, so there’s no need to keep track of daily transactions. Be sure to allocate money for savings. Use the Envelope, Register or Receipts method for a few months first to get a feel for your spending habits. The Leftover Method works for people who do not overspend day to day but need help building savings. If you are an “I-just-don’t-know-where-my-money-goes” person, this method probably is not for you. Key to Success: If your leftover account runs low, don’t dip into your bill-paying or savings accounts. If you keep running out, use one of the other methods to figure out where you may be overspending. Use What Works For You One method may not be enough for you, so mix it up! For example, use the Calendar Method for periodic bills like rent and utilities, and the Register Method for daily purchases. Figure out a system that’s simple and fits your lifestyle. Also, build an Emergency Fund that’s enough to cover three-to-six months of key expenses. That will help you weather unexpected financial storms like a car repair without busting your Spending Plan. Remember, living with a Spending Plan doesn’t mean you have to deprive yourself of everything you like. It means choosing when and how you spend your hard-earned money to get the things you truly care about.

This worksheet is for educational purposes only and a financial planning engagement has not been established unless a separate Pro Bono Letter of Engagement has been signed.

FAMILY BALANCE SHEET Write down the value of all the things you own. For financial assets like bank and retirement accounts, that’s the balance. For things like your house or car, write down how much you can sell them for. ASSETS (Things of value that you own) Emergency Fund $ Checking Account $ Checking Account $ Savings Account $ Savings Account $ Cash Value of Life Insurance $ Cash Value of Life Insurance $ Retirement Account $ Retirement Account $ Stocks and Bonds $ Mutual Funds $ Value of Home $ Value of Car(s) $ Value of Other Real Estate $ Value of Personal Property $ Other $ Other $ Other $ TOTAL ASSETS $ Write down what you owe, such as the balance of your mortgage or credit cards, or bills that are due. LIABILITIES (Debts and payments due to others) Amount Owed on Mortgage $ Amount Owed on Car(s) $ Credit Card Balance $ Credit Card Balance $ Credit Card Balance $ Other Bank Loans $ Finance Company Loans $ Insurance Loans $ Taxes Owed $ Other $ Other $ Other $ TOTAL LIABILITIES $ Subtract what you owe from what you own. That’s how much you’re worth in money terms. Don’t worry about how big it is right now. Think of it as a newly planted tree that you want to grow bigger each year. NET WORTH CALCULATION Value of Assets $ Minus Value of Liabilities $ NET WORTH $

GUIDE TO BUDGETING Copyright 2004, Leslie E. Linfield

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Spending Diary

Sunday

Total ________

Monday

Total _________

Tuesday

Total _________

Wednesday

Total _________

Thursday

Total ________

Friday

Total ________

Saturday

Total _________

Week Total Sunday _______ Monday _______ Tuesday _______ Wednesday _______ Thursday _______ Friday _______ Saturday _______ TOTAL _______

SMART GOALS

Specific Measurable Attainable Realistic Time-bound Short-range goal (6 months to 1 year)

Goal Target Date Estimated Cost Yearly Cost Monthly Cost Weekly Cost

Medium-range goal (1 year to 5 years)


Long-range goal (more than 5 years)


List up to three steps you can take to achieve your goal:

1. ________________________________________________________________________

2. ________________________________________________________________________

3. ________________________________________________________________________ List up to three challenges you will have in achieving your goal:

1. _______________________________________________________________________

2. _______________________________________________________________________

3. _______________________________________________________________________ List a solution to each of those challenges:

1. _______________________________________________________________________

2. _______________________________________________________________________

3. _______________________________________________________________________


FINANCIAL GOAL LIST

GOAL SHORT OR LONG PRIORITY

Short Long

Short Long

Short Long

Short Long

Short Long

Short Long

Short Long

Short Long

Short Long

Short Long

Short Long

Short Long

Short Long

Short Long

Short Long

Short Long

Short Long

Short Long

Short Long

Short Long

Short Long

Short Long

2


FINANCIAL GOAL ACTION PLAN

GOAL:

DESCRIPTION:

RESOURCES:

DEADLINE:

HOW CLOSE:

GOAL:

DESCRIPTION:

RESOURCES:

DEADLINE:

HOW CLOSE:

GOAL:

DESCRIPTION:

RESOURCES:

DEADLINE:

HOW CLOSE:

GOAL:

DESCRIPTION:

RESOURCES:

DEADLINE:

HOW CLOSE:

2

This worksheet is for educational purposes only. ©2011 Financial Planning Association®. All rights reserved.

FINANCAL PLANNING DAY DEBT MANAGEMENT PLAN

List all of your creditors, the amount owed to each, the interest rates, and monthly minimum payments. CREDITOR TOTAL OWED INTEREST RATE MINIMUM PAYMENT 1. $ % $ 2. $ % $ 3. $ % $ 4. $ % $ 5. $ % $ 6. $ % $ 7. $ % $ 8. $ % $ 9. $ % $ 10. $ % $ Total $ $ Re-order your debts according to which you want to get rid of first. One way is from highest to lowest interest rate – that should save the most money in the long run. Another is from smallest to largest – that may help you build momentum by successfully eliminating one creditor from your list relatively quickly. CREDITOR TOTAL OWED INTEREST RATE MINIMUM PAYMENT 1. $ % $ 2. $ % $ 3. $ % $ 4. $ % $ 5. $ % $ 6. $ % $ 7. $ % $ 8. $ % $ 9. $ % $ 10. $ % $ Total $ $ Now attack Debt No. 1, repaying as much more than minimum as you can each month until it’s gone while paying minimums on the rest. Then attack Debt No. 2. Keep going until all your debts are gone. THE KEY TO SUCCESS – DON’T BUILD UP NEW DEBTS WHILE PAYING OFF THE OLD ONES! CREDITOR REPAY MORE THAN MINIMUM REPAY JUST THE MINIMUM 1. $ 2. $ 3. $ 4. $ 5. $ 6. $ 7. $ 8. $ 9. $ 10. $ Total $ $ TOTAL of all debt repayments $ (Put this in your spending plan)

lirwin

Virginia Beach City

Structured Money Talk Steps

1. Find a non-stressful time to have a talk.

2. Begin with at least two warm-ups.

3. Share each response in turn, and do not interrupt the speaker.

4. Use your most effective communication style.

5. Skip over - for the time being - any material you cannot answer.

6. Respect the fragile nature of this conversation.

7. Validate yourself and your partner.

8. Set time for your next money talk.

Money Pots

1 pot- All money is in joint accounts.

2 pots- Most money is in the joint account and one spouse has some separate money or each

has a separate account and they decide who pays what of the joint bills.

3 pots- Each contribute to a joint account and have separate accounts of their own.

THE PROBLEM SOLVING PROCESS DEFINE THE PROBLEM GENERATE ALTERNATIVE SOLUTIONS LIST ADVANTAGES AND DISADVANTAGES FOR EACH SOLUTION CHOOSE THE BEST SOLUTION TAKE ACTION EVALUATE CONSEQUENCES REVISE ACTION, IF NEEDED

Personal Perceptions About Money

A. How do you see yourself in relation to money?

1. Are you: a. Impulsive b. Cautious c. Competitive d. Generous e. A Show Off f. A Miser g. A Worrier

Do you consider yourself:

a. Well Off b. Just Making It c. Average

B. When growing up what messages did your parents give you about money?

1. Was money discussed openly in your family?

2. Was it impolite to discuss money in your family?

3. Who handled the money in your family, Mom or Dad?

4. Did you have an allowance? If yes, did you earn your allowance by doing

chores?

5. Did you have less money than your peers?

6. Did your family have enough money to buy everything you really wanted?

7. Did your family have enough money to buy everything you really needed?

8. If your parents said “no” to one of your desires was it because of money?

9. In your family did you associate money with rewards?

10. In your family did you associate money with arguments?

C. In your life today: 1. Do you discuss money openly?

2. Who handles the money in your family, you, your significant other, or do

you work together?

3. Does your family have enough money to buy everything they really want?

Does your family have enough money to buy everything they really need?

4. In your family, do you associate money with rewards, with arguments?

5. What does money mean to you?

OFFER ALTERNATIVES: You and your spouse can't agree on who will pay the bills and handle the family finances. How many alternative solutions can you list for this problem?

DESCRIBE PROBLEMS: Your client does not seem to be taking responsibility for working on her problems. Even though you help her create an action list at the end of each meeting, she usually comes to the next meeting unprepared and without completing any of the action steps. How could you describe the problem to her objectively, without placing blame?

"I" MESSAGES: Your client has been late to or missed several appointments. List an "I" statement you could use to explain the problem.

ACCEPTING FEELINGS: List several reasons why accepting your clients feelings is important to communicating effectively with him/her.

CLOSED/OPEN QUESTIONS: Your client says, “I’m afraid my car is going to get repossessed. I’ve been able to make the payments so far, but things are getting really tight.” List one example of a closed response. List one example of an open response.

UNDERSTANDING FEELINGS: Your client says, “Those people at child support enforcement are jerks! How can they expect anyone to live on so little?” What might your client be feeling?

CLARIFYING INFORMATION/FEELINGS: Your client says, “My parents always used to give 10% to their church. I don’t know why we can’t find a way to do that. What could you say to encourage her to clarify how she feels about the situation?

REFLECTION: Your client says, "We never have any money for anything. I don’t know how we’ll ever pay off this debt. I may as well give up.” What statement might you make to reflect or summarize his statement?

THE PARTNER SPEAKS (YOU LISTEN) As I read the following statements, write down what you think your partner might be feeling. There may be more than one feeling expressed. There are no "right" answers.

1. We just can't live without two cars.

2. I don't know where I'm going to find the money for Christmas.

3. You know, this is the first time in my life I've really been able to keep track of where my money is going.

4. We just received a letter from the bank. We are $500 overdrawn. They sent back our mortgage payment.

5. I don't understand what that bill collector is talking about.

6. I was afraid you would kill me when you found out that the checking account is overdrawn again.

7. Can you believe it? We actually saved up enough to pay our insurance bill on time!

8. That creditor is not being fair! He's calling us late at night and harassing us!

9. I just don't think we can get out of this mess.

10. I didn't want to have to tell you this, but I sent this guy five postdated checks.

Key for Discussion Some feelings partners might have -- there are many more: Afraid

Concerned About

Frustrated

Panicky

Uptight

Defeated

Happy

Pressured

Anxious

Depressed

Inadequate

Proud

Weary

Apprehensive

Disappointed

Irritated

Bored

Discouraged

Lonely

Confused

Rushed

Embarrassed

Bothered

Nervous

Worried

Unhappy

Guilty

Indignant

Stupid

Misunderstood

Incompetent

Jealous

1

How to Live Economically in South Hampton Roads This booklet is intended to provide information on programs and services offered to the residents of Chesapeake, Norfolk, Portsmouth, Suffolk, Franklin, Virginia Beach and Southampton and Isle of Wight counties. We encourage local advocacy agencies, private businesses and community organizations to use this booklet as a resource tool. The information contained in this booklet is subject to change without notice. Please contact the agencies listed for current rates, income limits, dates and times as necessary. Programs and services available at The Planning Council: Community Planning and Development (757) 622-9268 Homeless Prevention Program (agency referral only) Information and Referral Services 1-800-230-6977 or 2-1-1 Services for Families (757) 627-3993 or (757) 622-9268 Child Care Assurance Plan Child Care Answer Line Child Care Fee System Corporate Resource and Referral Services for Child Care Providers (757) 627-3993 Child Care Assurance Plan Child and Adult Care Food Program Voluntary Registration Program The Planning Council is a private, not-for-profit, community-based corporation that plans and manages a variety of programs and products to meet community needs. The Planning Council focuses on defining human services issues, developing strategies and collaborating with others to improve the quality of lives through the direct services offered. In addition, the Council cooperates with the United Way of South Hampton Roads, federal, state and local governments and public and private sector organizations to develop successful community improvement initiatives.

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Housing

Housing is the largest item in budgets. Some experts recommend that you budget 25-30% of your income for housing. There are several programs operating in South Hampton Roads that provide housing at a low cost. Federally Subsidized Housing Programs Federally subsidized apartments can provide lower rents to tenants that met certain income levels. Generally, you can expect to pay 40% of your income towards rent and utilities. Some programs require a minimum income but all have a maximum income limit to enter the program. These income limits are updated each year. For 2010, the HUD Low-income limits (80% AMI) for South Hampton Roads are as follows:

Household Size Income Limits

1 Person $38,200

2 Persons $43,650

3 persons $49,100

4 persons $54,550

5 persons $58,950

6 persons $63,300

7 persons $67,650

8 persons $72,050

If your income is at or below these for your household size, you may be eligible to apply for subsidized housing and may apply by contacting any federally subsidized housing apartment. Some online resources are available for people seeking affordable housing in South Hampton Roads. The following website provides listings of housing available in each city as well as other related information: Virginia Housing Search: www.virginiahousingsearch.com Federally Subsidized Housing for Families Norfolk Bell Diamond Manor 1009 Middlesex Street Norfolk, VA 23523-1422 (757) 543-5066 Colonial Hall Apartments 3412 Colonial Ave Norfolk, VA 23508-3256 757-625-4421 W. H. H. Trice & Co Lexington Park Apartments 1225 Tidewater Drive Norfolk, VA 23504-2800 (757) 625-3108 Lawson Realty

Oak Park Apartments 1500 Berkeley Ave Extended Norfolk, VA 23523-1946 (757) 543-7006 Lawson Realty Park Terrace 1120 Park Avenue Norfolk, VA 23504-3648 (757) 624-8613 Norfolk Redevelopment and Housing Sumler Terrace 720 Appomattox Street Norfolk, VA 23523-1434 (757) 545-7626 AIMCO

http://www.virginiahousingsearch.com/

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Chesapeake Bainbridge Commons 30 Grady Street Chesapeake, VA 23324-1351 (757) 543-6882, VIP Management Inc. Cambridge Square 704 Gainsborough Court Chesapeake, VA 23322 (757) 547-7119 The Sanderling 2809 Parkside Drive Chesapeake, VA 23324-4010 (651) 645-7271, Accessible Space, Inc.

Forest Cove Apartments 2218 Farmer Lane Chesapeake, VA 23323 (757) 543-7006 Hunters Point Apt I & II 4200 Reid Street Chesapeake, VA 23324-2756 (757) 545-6424, Lawson Realty Kemet House Apartments 2139 Broadmoor Ave. Chesapeake, VA 23324-4014 (757) 543-7006, Lawson Realty

Portsmouth London Oaks 2680 High Street Portsmouth, VA 23707-3606 (757) 399-6347, F & W Management

Southside Gardens 707 7th Street Portsmouth, VA 23705-5805 (757) 399-0271, Lawson Realty

Suffolk Heritage Acres X 1015 Nansemond Pkwy Suffolk, VA 23434-2254 (757) 934-3460, BlueRidge Real Estate Nansemond Square Apartments 114 Nancy Drive

Suffolk, VA 23434-4854 (757) 220-2874, W. H. H. Trice & Co Wilson Pines Apartments 2525 E Washington Street Suffolk, VA 23434-2642 (757) 934-0333, W. H. H. Trice & Co

Virginia Beach Atlantis Apartments 999 Atlantis Drive Virginia Beach, VA 23451-5701 (757) 428-3200, Interstate Realty Mgmt. Carriage House of Virginia Beach 5340 Carriage House Drive Virginia Beach, VA 23462-1236 (757) 499-8593, Gene B. Glick Company Friendship Village 1235 Carver Ave

Virginia Beach, VA 23451-5532 (757) 428-3748, Community Housing Partners Morgan Terrace Apartments 1132 Americus Avenue Virginia Beach, VA 23451-5516 (757) 407-8663 Twin Canal Village 3709 Mainsail Ct Virginia Beach, VA 23456 (757) 471-7007, F & W Management

Isle of Wight Jersey Park Apartments 775 Wrenn Road Smithfield, VA 23430-1036 (757) 357-7250, OP Property Management, LLC

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Federally Subsidized Housing Exclusively for the Elderly and Persons with Disabilities Some online resources are available for people seeking assisted living housing in South Hampton Roads. The following websites provide listings of housing available in each city as well as other related information: www.ssseva.org www.eldercarelink.com www.senioroutlook.com Norfolk Annetta Lane Apartments 2734 Gate House Road Norfolk, VA 23504 (757) 622-2386 Bobbitt Apartments 5920 Popular Hall Drive Norfolk, VA 23502 (757) 623-111- or 624-8616 Braywood Manor 7000 Auburn Ave Norfolk, VA 23513 (757) 857-4496 Calvary Towers 850 E. Virginia Beach Blvd. Norfolk, VA 23504 (757) 446-0850 COGIC Highrise 2412 E. Virginia Beach Blvd. Norfolk, VA 23504 (757) 622-2513 Grace Place 2753 Corprew Ave Norfolk, VA 23504 (757) 627-8552 Hunter Square 825 Goff Street Norfolk, VA 23504

(757) 624-8619 Lakewood Plaza Apartments 5631 Tidewater Drive Norfolk, VA 23509 (757) 857-5445 Partrea Apartments 701 Easy Street Norfolk, VA 23505 (757) 624-8618 Suburban House 110 Suburban Pkwy Norfolk, VA 23505 (757) 588-6256 Village Pointe Apartments 1220 W 38th Street Norfolk, VA 23508 (757) 423-8100 Sykes Apartments 555 E. Liberty St Norfolk, VA 23523 (757) 624-8617 Tucker House 7700 Armfield Ave. Norfolk, Virginia 23505 (757) 489-7770

Granby House 100 Suburban Pkwy.

Norfolk, VA 23505 (757) 583-6330

Portsmouth Effingham Plaza 715 Madison Street Portsmouth, VA 23704 (757) 393-4757

Malvern Hill 426 King Street Portsmouth, VA 23704 (757) 393-0905 Mt. Herman Village 2400 Cutherell Street

http://www.ssseva.org/

http://www.eldercarelink.com/

http://www.senioroutlook.com/

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Portsmouth, VA23707 399-4462 Suffolk Bellville Senior Housing 5520 Town Point Road Suffolk, VA 23434 (757) 686-0755 Magnolia Gardens 219 Prospect Road Suffolk, VA 23434 (757) 923-4260 Betty Davis Village 100 Dover Court Suffolk, VA 23434 (757) 539-6005

Barrett House 130 Surburban Drive Suffolk, VA 23434 (757)925-1667 Chorey Park 804 W. Constance Road Suffolk, VA 23434 (757) 539-2100 (main office) or (757) 925-1461 Hoffer Apartments 2210 E. Washington St. Suffolk, VA 23434 (757) 539-8742

Virginia Beach Beth Shalom Sands 6405 Auburn Drive Virginia Beach, VA 23464 (757) 420-0891 Russell House 900 First Colonial Road Virginia Beach, VA 23454 (757) 481-0770 Atlantis Manor 745 Lawrence Drive Virginia Beach, VA 23462 (757) 463-9516 Baker House 5677 Herbert Moore Road Virginia Beach, VA 23462 (757) 497-1900

Rock Creek 709 Rock Creek Court Virginia Beach, VA 23462 (603) 223-0003 Sullivan House 2033 General Booth Blvd. Virginia Beach, VA 23454 (757) 563-9955 Sweetwater Court 5413 Sweetwater Court Virginia Beach, VA 23462 (757) 468-7000 Luther Manor 350 Mailbu Drive Virginia Beach, VA 23452 (757) 463-3510

Franklin Springdale Apartments 1207 Carrville Hwy Franklin, VA 23851 (757) 562-4928 Isle of Wight Convenant Place 601 Cedar St Smithfield, VA 23430 (757) 357-4469

The Neighbors Place 22501 Thomas Woods Trail Zuni, VA 23898-2611 (757) 757-242-4506

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Public Housing Programs Public Housing is limited to low-income families and individuals. The local Housing Authority determines eligibility based on: annual gross income; whether you qualify as elderly, a person with a disability, or as a family; and U. S. citizenship or eligible immigration status. Housing Choice Vouchers Previously known as Section 8, the Housing Choice Voucher programs allow very low-income families to choose and lease or purchase safe, decent, and affordable privately-owned rental housing. For information regarding Public Housing and the Housing Choice Voucher programs, contact the housing agency for your city. Chesapeake Redevelopment and Housing Authority (757) 523-0401 Norfolk Redevelopment and Housing Authority (757) 623-1111 Portsmouth Redevelopment and Housing Authority (757) 399-5261 Suffolk Redevelopment and Housing Authority (757) 539-2100 Franklin Redevelopment and Housing Authority (757) 562-0384 Virginia Beach Dept. of Housing and Neighborhood Preservation (757) 385-5750 Fair Housing You should be able to rent or buy in any area you can afford. Under the Fair Housing Act it is illegal to be denied housing because of your race, color, religion, sex, handicap, familial status, national origin, or elderliness (VA only). If you believe that you have been denied housing because of one or more of the listed prohibitive factors, you should contact: Virginia Fair Housing Office 9960 Mayland Dr.

Ste.400 Richmond, VA 23233 (804) 367-8530 / (888) 551-3247/TDD (804) 367-9753

http://www.dpor.virginia.gov/dporweb/fho_index.cfm The Eviction Process Your rental payment is usually due on the first of each month. Most lease agreements offer a 5-day grace period before you are considered late on your rent. After the 6th day of the month your landlord will issue notification called “Material Non-Compliance Notice for Failure to Pay Rent” (a late notice) giving you 5 days to pay the rent and late fees to avoid further action. If you fail to pay the rent you cannot quit the premises (lease). On the 11th day of the month the landlord can file an unlawful detainer with the court. The unlawful detainer is a summons to go to court where the landlord would request rent, late fees, court fees, legal fees and possession of the property. Depending on the caseload of the courts, your court date is usually scheduled 2-3 weeks later. At your court date the landlord will ask for judgment for money owed and for possession of the property. If the landlord wins and you showed up in court, the landlord must wait 10 days to file the writ of eviction with the sheriff. If you did not show up in court, the landlord can file that day for immediate possession. Then the sheriff issues the eviction notice with the eviction date not less than 72 hours away. If you are served with an unlawful detainer, but you pay ALL the amounts listed on the unlawful detainer (rent, fees, and costs) before the court date, the landlord cannot get possession in court. This is your Right of Redemption, which is only available to a tenant one time in a 12-

http://www.dpor.virginia.gov/dporweb/fho_index.cfm

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month period. For example: you received an unlawful detainer in May, paid the rent, and the action was dropped, and then you received another unlawful detainer in September, the landlord could still get possession even if you paid everything before the court date. Housing Counseling The Department of Housing and Urban Development supports several agencies in the area that Offer assistance for people to learn how to improve their housing conditions, reduce mortgage defaults and reduce losses due to foreclosures. Housing counselors assist clients one-on-one to address financial circumstances or housing issues and focus on ways to overcome specific obstacles. To find a housing counseling agency near you, go to: http://www.hud.gov/offices/hsg/sfh/hcc/hcc_home.cfm and choose “Find a Counselor”. Homeownership Programs

Take the mystery out of purchasing a home by getting information from local homeownership programs. These programs are designed to answer questions you may have about any topics from pre-qualification to closing. Some programs also offer assistance with the cost of down payments and closing. A list of homeownership programs can be found by contacting Virginia Housing Development Authority at 1-800-227-8432 or www.vhda.com

Loss Mitigation

Any unexpected decrease in income could put you in danger of losing your home. Avoid foreclosure by seeking loss mitigation or mortgage delinquency and default resolution counseling. Most mortgage lenders have loss mitigation specialists who can work with you to advise you of your payment options.

Refinancing

Refinancing allows current homeowners to cash in the equity in their current home towards repairs, debt consolidation or to lower high interest rates. By refinancing your mortgage loan, you create a new mortgage loan while paying off your old one. Educate yourself and avoid predatory lending by talking to a reputable mortgage lender or contact these agencies for mortgage questions:

The Department of Housing and Urban Development, (202) 708-1112 TTY: (202) 708-1455 or www.hud.gov Virginia Housing Development Authority (VHDA) Homeownership Hotline, (888) 643-2696 or www.vhda.com Virginia Beach Department of Housing and Neighborhood Preservation, (757) 385-5750 or www.vbgov.com Norfolk Redevelopment and Housing Authority (NHRA) Homeownership Education, (757) 623-0458 or www.nrha.us Chesapeake Redevelopment and Housing Authority, (757) 523-0401 or www.crhava.org Chesapeake Office of Housing, (757) 382-6925 or http://www.chesapeake.va.us/ Suffolk Redevelopment and Housing Authority, (757) 539-2100 or www.suffolkrha.org The Up Center, (757) 622-7017 or www.childandfamilyservices.org Catholic Charities of Eastern Virginia, (757) 484-0703 or http://www.cceva.org/

http://www.hud.gov/offices/hsg/sfh/hcc/hcc_home.cfm


http://www.hud.gov/


http://www.vbgov.com/

http://www.nrha.us/

http://www.crhava.org/

http://www.chesapeake.va.us/

http://www.suffolkrha.org/

http://www.childandfamilyservices.org/

http://www.cceva.org/

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Urban League of Hampton Roads, (757) 627-0864, 266-7589 or www.ulhr.org Franklin Redevelopment and Housing Authority, (757) 562-0384 or www.affordablehousingonline.com

Insuring Your Home It is important that you have insurance whether you rent or own your home. Having insurance helps you protect your assets by providing the money you would need to rebuild or replace your valuable possessions should disaster strike. Many renters have the misconception that they are covered under their landlord’s policy. A landlord’s policy does not cover its tenant’s assets unless the loss was caused by negligence on the part of the landlord, which would have to be proven in court. Renters insurance is cost effective and you can lower your policy premiums by getting a policy with your roommate, increasing your deductible or having multiple policies with the same carrier such as your auto insurance carrier. Call insurance companies and request a quote. Ask if the company offers discounts or special rates for nonsmokers, burglar alarms, smoke detectors, new home, and the proximity of a fire hydrant to the home. Compare the plans to find the policy that gives you the best value for your money.

Home repair and improvement The Southeastern Tidewater Opportunity Program (STOP) provides weatherization and rehabilitation services for qualified low-to-moderate income residents of Southeastern Virginia including Isle of Wight County. The elderly, handicapped and single head of households are encouraged to apply. These programs include: Emergency home repair Weatherization (low income residents only) Indoor Plumbing/Rehabilitation Program Elderly/Disabled Home Maintenance Program For more information please call (757) 858-1360 or go to: http://www.stopinc.org/ Local Redevelopment and Housing Authorities offer home rehabilitation loans for repairs, accessibility improvements and weatherization. Contact your local housing authority for more information. Local governments offer grants for structural repairs for residents that are indigent and elderly. Funds may be used for roofing repairs, heating and cooling systems and structural repairs. Contact your local City Planning Department or Codes and Compliance office for more details. Tips for Tenants

1. Have complete paperwork. When meeting with a prospective landlord make sure you have a completed rental application, written references from landlords, employers, friends or colleagues; and a current copy of your credit report. Poor or blemished credit could cause you difficulty renting an apartment or house. Take immediate steps to begin restoring your credit. Find a local consumer credit-counseling agency for assistance. You should get a copy of your credit report every year.

2. Review the lease. Review all conditions of the lease agreement before signing. In

signing a lease, you are legally obligated to pay your rent in a timely manner for the

http://www.ulhr.org/

http://www.affordablehousingonline.com/

http://www.stopinc.org/

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duration of your lease term. Your lease will contain important provision that can affect your tenancy dramatically.

3. Determine if your landlord is subject to the Residential Landlord and Tenant Act.

The landlord tenant act provides both the landlord and tenant with certain rights. Generally all apartments are covered under the act, no matter how few apartments the landlord rents. Single-family housing is covered under the act depending on the number of properties the owner owns. Public Housing and Housing Choice Voucher programs are regulated by the United States Department of Housing and Urban Development (HUD). The act applies to such rentals as long as it is consistent with federal regulations. For federal regulations, contact your local housing authority or agency, the HUD Area Office in Richmond.

4. Inspect the unit during you’re your move-in and move-out. When moving into a

new apartment or home, you should list every broken or damaged item including marks, stains, missing screen, etc. This is to ensure that you are only charged for those things that were not on the move-in list and only for those things that do not constitute reasonable wear and tear. If you do not follow these procedures, you could be charged for conditions that you did not cause or for things for which you did not know you were responsible.

5. Request Repairs. Landlords are required to offer their tenants livable premises,

including adequate weatherproofing; heat, water, and electricity; and clean, sanitary, and structurally safe premises. If your rental unit is not kept in good repair and the conditions are causing a fire hazard or serious threat to life, health or safety; you may be able to file a Tenant’s Assertion for a rent escrow. Prior to filing, you must provide evidence that the landlord was served with a written notice of the conditions, or was notified of the violations or condemnation from an appropriate state or municipal agency, and that the landlord has refused, or having a reasonable opportunity to do so, has failed to remedy the conditions. Secondly, you have paid into the court the amount of rent called for under your rental agreement within five days of the date due. After you pay your rent into escrow a court hearing will be scheduled in the court will determine the validity of your claim and decide what to do with the funds in the escrow account. For more information about how to pay rent into escrow contact the Clerk's office of your local General District Court. IT IS IMPORTANT THAT YOU UNDERSTAND THAT NO MATTER WHAT DIFFICULTIES YOU ARE HAVING WITH YOUR LANDLORD, YOU CAN NEVER REFUSE TO PAY YOUR RENT. EITHER YOU PAY IT TO THE LANDLORD OR PAY IT TO THE COURT.

6. Purchase Renter’s Insurance. Your landlord’s insurance policy will not cover losses

due to theft or damage. Renter’s insurance policies vary, but most will cover loss due to theft or damage caused by other people or natural disasters. Renter’s insurance also covers you if someone claims to have been injured in your rental property sues you due to your carelessness.

7. Protect your Security Deposit. Make sure your lease or rental agreement is clear on

the use and refund of security deposits, including allowable deductions. It is important to arrange a move-out inspection with the landlord so they can provide you with an itemized list of damages to the dwelling unit known to exist at the time of the inspection. The security deposit, any accrued interest and any deductions, damages and charges shall be itemized by the landlord in a written notice given to you, together with any amount due you within 45 days after termination of the tenancy and delivery of possession. If your landlord has held your security deposit for at period exceeding 13 months, you are owed interest on that security deposit.

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8. Giving Notice/Terminating your Lease. If you want to move, make sure you know how much notice your lease requires before it ends. A landlord cannot ask you to move during your lease period unless he/she can prove in court that you have violated the lease agreement. A landlord cannot change the terms of the lease during the middle of the lease term without your permission. Once the lease term is up, you or the landlord can terminate the lease without having to give a reason with proper notice in accordance with the terms of the rental agreement.

9. Talk with your landlord. It is important to keep communication open with your

landlord. Keep copies of any correspondence and follow up an oral agreement with a letter. If you ask your landlord to make repairs, put your request in writing and keep a copy for yourself.

10. What if you cannot pay your rent? If a landlord wants to evict you, he must first take

you to court. Always go to court when summoned; this will help delay the eviction. If you are evicted, you may still owe the rent for the rest of the lease period. If your possessions are actually being removed from your property by the landlord, and he/she has not filed the eviction with the sheriff, you may be able to get help from the police. Until your court-ordered eviction day, the landlord has no additional rights to your property. This means he/she cannot turn off utilities, change locks, or enter the property without notice.

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Utilities

Utility Budget Plans Dominion Virginia Power, Virginia Natural Gas, Columbia Gas of Virginia, and Community Electric will work out a budget plan with their customers. Accounts must be current to begin the budget plan. If you do not pay the budget amount you will be removed from the budget plan and be responsible to pay the entire account balance. Budget Plan contact information:

Dominion Virginia Power 1-866-366-4357

Virginia Natural Gas 1-866-229-3578

Columbia Gas of Virginia at (800) 543-8911

Community Electric Cooperative (757) 242-6181 Fuel Assistance Dominion Virginia Power and Virginia Natural Gas offer fuel assistance programs through the Energy Share Program operated by The Salvation Army. Clients must be income eligible, have a disconnect notice or be out of fuel and have exhausted all available resources. Only fuel used as a source of heat will be considered. Norfolk, Chesapeake, Portsmouth and Virginia Beach residents contact (757) 543-8100. (Chesapeake residents with a zip code that begins 2123 should call (757) 393-2519) Suffolk residents contact (757) 539-5201. Federal Fuel Funds are administered by the local Departments of Human Services. The program takes applications in October. Federal Crisis Fuel Assistance is also administered by the local Departments of Social Services. The customer must have a termination notice. This program runs from January to March. Local Department of Social Services contact information:

Chesapeake 100 Outlaw Street (757) 382-2000

Norfolk 201 E. Little Creek Rd. (757) 664-6000 Main Line

Portsmouth 1701 High Street (757) 405-1800

Suffolk 440 Market Street (757) 514-7450

Virginia Beach 3432 Virginia Beach Blvd. (757) 437-3200

Isle Of Wight 17100 Monument Circle Ste. A (757) 365-0880

Franklin 306 North Main Street (757) 562-8520

Southampton 26022 Administration Center Dr. (757) 653-3080

The STOP Organization Weatherization Program The Weatherization Program assists qualified low-income residents with reducing air leaks, wrapping water heaters, insulating and venting attics. The cost to the owner is approximately 40% of the total bill. The program is available for Chesapeake, Norfolk, Portsmouth, Virginia Beach, Suffolk, Isle of Wight and Smithfield residents. Contact the STOP Organization at (757) 858-1360.

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Water Assistance Hampton Roads Utility Billing Services (HRUBS) offers Lifeline to qualified Norfolk water customers. Lifeline offers up to $270.00 in assistance for your HRUBS bill. Lifeline applications are available at the Norfolk Department of Utilities, Granby Municipal Bldg., 400 Granby Street, 1st floor. For additional information on the qualifications of the program or to receive application by mail please call 664-6878 or 664-6311. The Salvation Army administers the H2O program. This program offers one-time utility bill assistance to people in a financial crisis. H2O assist residences in Chesapeake, Norfolk, Portsmouth, Southampton County, and City of Virginia Beach. The customer must be income eligible, have a cut off notice and exhausted all available resources. Contact Number is 543-8100. (Chesapeake residents with a zip code that begins 2123 should call (757) 393-2519) Telephone Service There are a number of options when seeking telephone service. It is important that you carefully look at your family use of the telephone. Reference the yellow pages under “telecommunications” and “telephone service, long distance.” Compare rates before choosing a carrier. Ask your representative about a Medicaid phone (if you receive this benefit). You may be eligible for Lifeline Cellular Phone Service through Safelink Wireless. In order to qualify, you must be receiving another type of federal assistance (such as Medicaid or Federal Public Housing), have income below the state poverty line, and have a valid permanent mailing address (not a P.O. Box) to receive mail. To find out more about where and how to apply, contact Safelink Wireless at 1-800-977-3768. Helpful Hints Year-round energy savings tips

1. Turn your water heater temperature down to 120 degrees F. 2. Set your thermostat back 5 degrees for 8 hours every day. It can slice as much

as 8 to 10 percent from your heating bill. 3. Keep doors and attached garages closed. 4. Set your thermostat to lower temperature during the night and work hours. 5. Caulk leaky windows 6. Clean and replace furnace, air conditioner and heating pump filters. Replace your

furnace filter each month. 7. Seal large air leaks (ones that whistle on windy days).

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Transportation

Bus Service The bus service is operated by Hampton Roads Transit (HRT). They can be contacted by phone at (757) 222-6100 or on the web at www.hrtransit.org for bus routes and fares. Handi-Ride In order to utilize Handi-Ride you must become certified. Call (757) 222-6005 and request an eligibility application. Operates in the cities of Chesapeake, Hampton, Newport News, Norfolk, Portsmouth, Suffolk, and Virginia Beach. Handi-Ride operates 365 days a year and is provided during the same hours of operation as the regularly scheduled bus routes. For information about service to your specific area, call (757) 455-8010. TRAFFIX is a cooperative public service designed to promote transportation alternatives. Its objective is to decrease traffic congestion in Southeastern Virginia by reducing the number of Single Occupancy Vehicles (SOVs) commuting to work sites. Buying Used Cars When buying a used car, it is important not to finance it for more than it is worth. If at some point you need to sell or refinance it, you will still owe money on it if your original financing was for more than the car’s value. To determine the value of a car which you are considering purchasing check the “Blue Book” value of the car. You can access this information on the web at www.kbb.com or contact the reference desk at your local library. Car Insurance There are several factors which affect the amount you pay for car insurance. These include your age, sex, driving record, age and type of car, use of the vehicle, length of time you have been employed with a particular company and characteristics of other drivers in your household. The State Corporation Commission (SCC) publishes the Virginia Auto Insurance Consumer’s Guide which lists the rates of the State’s 50 largest insurers on file with the Commission. Rates can vary widely so it is best to get several quotes. Call the SCC at (800) 552-7945 to receive a free copy of the guide. Driver’s License or Photo ID Card To apply for a driver’s license or Photo ID card, you must bring two identification documents, one proof of legal presence, one proof of Virginia residency, and proof of your complete social security number. The Virginia Department of Motor Vehicles does not accept temporary or photocopies of documents. For a complete listing of all acceptable forms of documents, please contact the DMV at (866) 368-5463, or (800) 435-5137 or on the web at www.dmvnow.com. Suspended License If your license is suspended, your privilege to drive is temporarily withdrawn. You may pay the required fees and reinstate your license at the end of the suspension period. Revocation, on the other hand, means that your privilege to drive has been terminated. Your driving privilege may be restored if you reapply for a driver’s license after the revocation period has passed. You must show proof of legal presence. If your license has been suspended for unpaid fines and cost, you may be eligible to make payment arrangements. Arrangements will vary depending on the location of the city that the fine originated in. The following are the contact numbers by cities:

http://www.hrtransit.org/

http://www.kbb.com/

http://www.dmvnow.com/

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Norfolk: Contact Norfolk District Court directly at (757) 664-4900. Any unpaid fines and costs are turned over for collections after 45 days.

Virginia Beach: Contact the Virginia Beach Magistrate directly at (757) 437-4860. Any unpaid fines and costs are turned over for collections after 45 days.

Suffolk: Contact the Suffolk District Court directly at (757) 923-2281 for information regarding unpaid fines and cost. The city of Suffolk does require an individual to petition the court in order to have their license restored.

Portsmouth: Contact the Portsmouth District Court directly at (757) 393-8506 for information.

Chesapeake: Contact the Chesapeake District Court directly at (757) 382-3111 for information.

City of Franklin: Contact the City of Franklin District Court directly at (757) 562-8550 for information. You may be able to petition the court for a restrictive license.

Southampton County and Isle of Wight do not offer any pay arrangements for unpaid fines and cost.

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Education

Ready to Learn Virginia Beach Public School’s Ready to Learn program identifies, develops, and coordinates cultural, recreational, and educational opportunities for children up to age 6 so they enter school ready to learn. For information contact (757) 385-0144 or [email protected]. GED and Adult Basic Education The area public schools offer a variety of adult education courses. Most require a fee. Adult Basic Education (ABE) programs are usually free and designed to meet the needs of adults who have less than a ninth grade education. Public School GED and Adult Education Programs Chesapeake Adult Education (757) 482-5680 Franklin Alternative Education Center (757) 562-1948 Isle of Wight Adult Education (757) 357-4393 Norfolk Adult Education (757) 628-3956 Portsmouth Adult and Alternative Programs (757) 393-8822 Southampton Technical Career Center (757) 653-9170 Virginia Beach Adult Education Center (757) 306-0991 Suffolk Pruden Center (757) 925-5651 Literacy Tidewater Literacy Council is a non-profit organization providing one-to-one tutoring to non-reading or low-level reading adults in Chesapeake, Norfolk, Portsmouth, and Virginia Beach. Adults living in this region can contact Tidewater Literacy Council to register for free, one-to-one tutoring at (757) 393-6459. Similar services are also available to residents of Suffolk, Franklin and Southampton County through the Suffolk Literacy Council. Contact them at (757) 539-1524 The Isle of Wight Literacy Program offers instructional services in math, reading, writing, English as a second language and GED preparation and testing. The Education Opportunity Center (EOC) The EOC offers free educational, career and financial aid information and counseling. The EOC assists participants in identifying job skills and interests and developing training, employment and educational goals. For more information contact EOC at 683-2312 or online at http://vtc.odu.edu/resources/index.html. Veterans The Veterans Administration (VA) administers a variety of educational, vocational rehabilitation and training programs for military veterans and active duty personnel. For detailed information, contact the Norfolk Vet Center at (757) 623-7584 or the Veterans Administration Office at (757) 722-9961 or online at www.va.gov.

mailto:

http://vtc.odu.edu/resources/index.html

http://www.va.gov/

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Employment Services

The Goodwill Industries Hampton Roads Provides the following programs:

Introduction to Keyboarding/Advanced Keyboarding

Introduction to Windows

Microsoft Office, Access, Power Point, Schedule plus, Excel)

Internet

Computer Concepts and Design

Data Entry

Customer Service

Office Clerical

Medical Coding, Terminology and Transcription

Computerized Accounting

Hardware Training

Software Installation Admission Criteria: Accepts individuals 16 years and older who may be physically, psychologically, or vocationally disabled as long as such disabilities do not limit program participation. Individuals must provide recent documentation (within three years) of their disability Cost of Services: Varies and is based on the program(s) in which individuals are enrolled. Contact Information: Southside: (757) 248-9408 Peninsula: (757) 380-8504 Urban League of Hampton Roads Offers job readiness training every Monday, a youth employment program (16years old to 21 years old), financial literacy training and employment counseling (resume writing and job search). For the employer, the Urban League offers Monday Night Mixers, an informal meeting between employers and potential employees. The Urban League addresses barriers to employment, such as transportation, daycare, and job history. Cost of Services: No charge for services Contact Information: Main office, 3225 High Street, Portsmouth, (757) 627-0864 there Satellite office, 830 Goff Street, Norfolk. Website: www.ulhr.org The Virginia Employment Commission (VEC) Offers information on job seeker services, employer services, labor market information, unemployment insurance, the Virginia Workforce Network and employer advisory committees. Online job listings are also available on the Automated Labor Exchange System (ALEX) at www.alex.vec.virginia.gov. It is a free service open to everyone. Call the VEC office in your area:

Chesapeake 504 Cedar Road (757) 547-9717

Norfolk and Virginia Beach 5145 E. Virginia Beach Boulevard (757) 455-3960

Portsmouth 2011 Queen St. Empowerment 2010 Building

(757) 314-1526

Suffolk, Isle of Wight, Franklin and Southampton County

157 North Main St, Suffolk, 23434 (757) 514-7743


http://www.alex.vec.virginia.gov/

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City Employment Hotlines Chesapeake (757) 382-6416 Norfolk www.norfolk.va.us (757) 664-4010 Portsmouth www.portsmouth.va.us (757) 398-0682 Suffolk www.suffolk.va.us (757) 923-2075 Virginia Beach www.VBgov.com (757) 385-4157

Opp Inc. One Stop Workforce Centers Provides work force development opportunities. Cost of Services: No charge for services. Some eligibility requirements may apply. Contact Information: Opp Inc. One-Step Workforce Center Circle East Office Building 861 Glenrock Road, Suite 223 Norfolk, VA 23502 (757) 461-7537 Opp Inc. One-Step Workforce Center Paul D. Camp Community College 100 N. College Drive Franklin, VA 23851 (757) 569-6080 Workforce Development Center 157 Main Street Suffolk, VA 23434 (757) 923-5268 Virginia Employment Commission 5145 E. Virginia Beach Boulevard Norfolk, VA 23502 (757) 455-3960 Job Corps Offers students an opportunity to learn a trade, earn a high school diploma, and get help finding employment. The participant receives a monthly allowance. Admission Criteria: 16 to 24 years old, a U.S Citizen or legal resident, some income requirements. Contact Information: 1-800-733-5627 Senior Services of Southeastern Virginia Offers opportunity to secure employment, receive additional training to achieve employment in the future, paid on the job training, resume writing, interviewing skills, job search assistance and pre-arranged interviews. Admission Criteria: Individuals 55 and older in Planning District 20. Contact Information: (757) 461-9481 Spotlight Books Offers on the job training for typing, computer skills and sorting techniques used by libraries and stores and shipping and receiving skills used in mail order and wholesale businesses. Admission Criteria: Homelessness, no job history or a problematic job history, no high school diploma or GED, learning disabilities, or history or substance abuse. Contact Information: (757) 623-1119

http://www.norfolk.va.us/

http://www.portsmouth.va.us/

http://www.suffolk.va.us/

http://www.vbgov.com/

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Tidewater Building Association Offers the Building Trade Academy program, apprenticeship programs, the Residential Superintendents Certification Program, and contracting licensing. Contact Information: Apprenticeship and Training Department at (757) 420-2566. Web Site: www.tbaonline.org The Southeastern Tidewater Opportunity Project Inc (STOP) Employment Resource Offers employment counseling and orientation, job readiness training, job referrals and/or placement Contact Information: (757) 858-1360 CET (Center for Employment and Training) One Stop Center Offers job training to assist individuals to gain employment: Admission criteria: low income residents of Suffolk, Franklin, Isle of Wight and Southampton counties Contact Information: (757) 539-8081 Second Chances Offers comprehensive support services that lead to full-time employment Admission Criteria: Nonviolent Ex-Offenders, Norfolk residents. Applicants are required to fill out an application to determine if they are eligible for the program Cost of Services: No charge for services Contact Information: (757) 664-4281 Oasis Opportunity Center Offers job skills training, placement, career planning, and computer training. Admission Criteria: Currently homeless, 18 years old or older, referred from an agency. Cost of Services: No charge for services Contact Information: (757) 398-1970 Office Hours 8:30 A.M. to 4:30 P.M. Career Start Foundation Assists low-income women to start a career as a Certified Nursing Assistant. The organization provides workshops on resume writing, interviewing and budgeting. Contact Information: (757) 625-0516

http://www.tbaonline.org/

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Consumer Credit and Financial Services

Understanding Your Credit Your credit report contains important information about you and your credit history. There are currently three Credit reporting bureaus: Equifax, Trans Union, and Experian. Credit reporting bureaus are simply an information gathering business. The credit reporting agencies input the computerized information they receive from lenders and merchants describing outstanding balances and payment history. The agencies also search public information records at courthouses throughout the country for information concerning judgments, liens, foreclosures and bankruptcies.

It is very important that you review your credit file every year to make certain the information it contains is accurate and compete. Each of the nationwide consumer credit reporting companies will be required to provide a copy of your credit report once every 12 months. Virginia residents will be able to order their free reports beginning September 1, 2005.

You can order your free annual credit report online at www.annualcreditreport.com, by calling 877-322-8228, or by completing the Annual Credit Report Request Form (located in the back of this book) and mailing it to: Annual Credit Report Request Service, P. O. Box 105281, Atlanta, GA 30348-5281.

As you review the contents of your credit report, make a list of everything that is incorrect, out-of-date or misleading.

Credit Bureaus Once you have a list of all the items you are disputing and/or want corrected, fill out the “Request for Investigation” form that you received with your credit report or send a letter. Clearly state the incorrect information and give them the correct information and list the items you want them to verify. Equifax Information Svc. LLC P.O. Box 740241 Atlanta, GA 30374 www.equifax.com 800-685-1111 Experian Credit Data P.O. Box 2002 Allen, TX 75013

www.experian.com 888-397-3742 Trans Union P.O. Box 4000 Chester, PA 19016 www.transunion.com 877-322-8228

Financial Counseling Budget counseling helps individuals and families devise a personalized budget and savings plan and develop money management skill. Debt management enables the overextended to pay creditors and helps to avoid bankruptcy. If you feel you require assistance with budgeting or debt management, there are several local agencies in the area that provide this service.

The Up Center serves the entire Hampton Roads area. The program provides education and counseling to families and individuals on personal budgeting, housing and the wise use of credit. Contact them at 622-7017 to arrange for a confidential counseling appointment.

Catholic Charities of Hampton Roads serves the cities of Norfolk, Virginia Beach, Portsmouth, and Chesapeake. The program provides budgeting counseling, debt management,

http://www.annualcreditreport.com/

http://www.equifax.com/

http://www.experian.com/

http://www.transunion.com/

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educational services, and HUD approved comprehensive housing counseling. Contact them at (757) 484-0703 to arrange for a confidential counseling appointment.

Fleet and Family Support Centers services the entire Hampton Roads area. They primarily serve active duty military, dependents and military retirees. The program provides information regarding the financial aspects of transition, assistance in developing personalized short and long term financial plans and individual financial counseling. Contact them at (757) 444-2102 for an appointment. Burial Cost Assistance Indigent Burials The Department of Social Services in each city/county provides funds for the burial of indigents. A family member or friend can apply for the assistance any time before the burial. The department requires a record of resources to determine if the deceased qualifies for burial by the city/county. Applications can be made at the Social Service office in your area. Burial Funds The Commonwealth of Virginia has a Criminal Injuries Compensation Fund which may be able to help with a crime victim’s initial burial costs. For information call 1-800-552-4007. The Department of Veterans Affairs offers a Burial and Plot-Interment Allowance. This is a partial reimbursement of an eligible veteran’s burial and funeral costs. To determine eligibility and application process, please call 1-800-827-1000 or visit http://www.cem.va.gov. Helpful Budgeting Ideas

1. Pay your rent or mortgage first, then your utilities 2. Pay your utilities bills in full each month. 3. Always pay with cash and avoid using or establishing credit. If you do make a credit

card purchase, be prepared to pay the balance off monthly. 4. Open your bills as soon as they arrive and mark the due dates on a calendar 5. Comparison shop for large items 6. When grocery shopping clip coupons, make out your grocery list prior to going to the

store, never shop while you’re hungry, and take only the amount of money you intend to spend.

7. Avoid shopping at convenience stores, as you can sometimes end up paying twice the amount that you would if you went to the grocery store.

8. Apply for food stamps at your local Department of Social Services. The Food Stamp program is not a welfare program, but a nutrition program that can help supplement your current food expenses.

9. Balance your checkbook daily. 10. Choose a bank that does not require you to maintain a minimum balance, and does

not charge you fees for low balances or low activity 11. Brownbag it to work. 12. Bundle your insurance. Some insurance copies will offer a lower rate if you have

multiple policies. 13. Choose basic cable and telephone service over the more expensive packages. 14. Call during off peak hours. Many cell phone companies offer unlimited calls during

nights and weekends. 15. Use your cell phone wisely and be aware of contracted rates with your provider. 16. Establish a work car pool with others that live in the same area. 17. Budget each week the amount of money you will spend on gasoline for your

automobile. 18. During tax season reduce the cost of preparing and filing your taxes by contacting

your local IRS office, social services, AARP for seniors contact your local tax office for assistance with your state tax preparation

http://www.cem.va.gov/

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19. Look for entertainment events in your area that are free of charge, go to “twilight” shows or matinee movies, and find restaurants with “early bird” specials or those were kids can eat free.

20. Establish a small savings account and try to pay yourself first by depositing money in the account on a regular basis.

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Thrifty Spending

Secondhand Furniture and Clothes There are many opportunities to buy furniture and clothes secondhand. The classified section of Friday and Saturday’s local newspaper has numerous listings of yard and garage sales organized by neighborhoods. The following thrift stores are located in the South Hampton Roads: Chesapeake

Children’s Hospital of The King’s Daughters Thrift Store, 220 Battlefield Blvd., (757) 436-5437 Needed Things, 1200 Poindexter Street, (757) 543-1882 The Union Mission Thrift Store, 4016 E. Indian River Road, (757) 366-0316 Salvation Army Thrift Store, 1935 S. Military Highway, (757) 494-3446

Norfolk

Children’s Hospital of Kings Daughters Thrift Store: 1356 East Little Creek Road, (757) 587-5437 6159 Virginia Beach Blvd., (757) 461-5437 795 Monticello Avenue, (757) 622-5437

Hope House Foundation Thrift Store, 1800 Monticello Avenue, (757) 625-7493

Thrift Store City, 1760 E. Little Creek Road, (757) 583-6936

Portsmouth

Children’s Hospital of The King’s Daughters Thrift Store, 2717 Airline Blvd., (757) 465-5437 P-Town Thrift Store, 3935 Turnpike Road, (757) 397-8624 Thrift Store City, 1917 Victory Blvd. (757) 485-5432 Oasis Thrift Shop, 1020 High Street, (757) 397-6060

Suffolk

Goodwill Industries, 1100 N. Main Street, (757) 538-0182 Salvation Army Thrift Store, 157 W. Washington Street, (757) 934-6173

Franklin/Smithfield

Children’s Hospital of The Kings Daughters Thrift Store: Franklin Shopping Plaza, Franklin, (757) 562-4000 1288 Smithfield Plaza, Rt. 10, Smithfield (757) 356-9080

Virginia Beach

Children’s Hospital of The Kings Daughters Thrift Stores: 550 First Colonial Road, (757) 425-5437

6528 Indian River Road, (757) 366-5437 525 Fairfield Shopping Center , (757) 313-5437 3605 East Virginia Beach Boulevard, (757) 463-5437 941 Chimney Hill Shopping Center, (757) 486-5437

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Salvation Army Thrift Store, 5524 Virginia Beach Blvd., (757) 499-0032

Consignment Shops These establishments have second-hand clothing and accessories, which they sell. The owner of the items is paid a portion of the sale price. Consignment shops can be found in the yellow pages of the telephone book under “Consignment Shops” Clothing Justine’s Clothes Bank Provides distributions of new clothing, linens, and other personal care products to the needy of South Hampton Roads Address: 800 Tidewater Drive, Norfolk VA 23504 Telephone Number: (757) 627-6599 Eligibility: Male and Female; All ages; Low-income; Must be referred by social services or other agencies. Oasis Thrift Shop Address: 1020 High Street, Portsmouth VA 23704 Telephone Numbers: (757) 397-6060 Eligibility: Male and Female; Homeless; Referred by Social Services or other agencies Salvation Army Address: 203 W.19th Street, Norfolk VA 23517 Eligibility: Male and Female; One voucher every 90 days; provides transportation to thrift store on Mondays and Fridays; provides clothing vouchers during regular office hours Hair Styling/Nails Beauty Schools offer low rates for hair styling and nails done by students. The rates are normally $5.00 less than normal salon rates. Beauty schools can be found in the yellow pages under “Beauty Schools”. Contact them and ask about hours of operation, cost and location closest to you.

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Food and Nutrition Programs

Supplemental Nutrition Assistance Program (SNAP), also known as Food Stamps The food stamp program is administered by the local Departments of Social Services. If you qualify for the program, you will receive a card, much like a credit card, that can be used to buy food at grocery stores. Food stamps will not cover alcoholic beverages, cigarettes and non-food items. To apply, call or visit the Department of Social Services in your city. WIC (Women, Infants, Children) WIC is a supplemental food and educational program that provides nutritious foods and dietary counseling to pregnant, postpartum, breast feeding and non breast-feeding women and children (infant to age five). The program is run by the Department of Public Health. Checks are given to participants, which may be spent in grocery stores that display the WIC window decal or poster. WIC is an income eligible program. To enroll in the program, you may make an appointment or walk in to the Department of Public Health nearest you. For more information call: Chesapeake 748 N. Battlefield Blvd. (757) 382-8608 Portsmouth 1701 High St # 102 Portsmouth, VA 23704 (757) 393-8585 Suffolk 1217 N. Main Street (757) 686-4955 Norfolk 1091 Norfolk Ave. (757) 491-5183 Huntersville 830 Goff Street (757) 638-9280 Park Place 606 W. 29th Street (757) 683-9257 Franklin 200 Fairview Drive (757) 562-6109 Virginia Beach 4452 Corporation Lane (757) 518-2788 Oceana Naval Base (757) 491-5928

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Free or Reduced Price School Meals Children from income-qualified households and foster children are eligible for free and reduced price breakfasts and lunches at school. Children in households receiving Food Stamps and/or Public Assistance are also eligible for meal benefits. Applications may be obtained at any public school. For any questions about the program or an application, call Student Nutrition Services in your city: Chesapeake (757) 547-1470 Norfolk (757) 628-2760 Portsmouth (757) 393-8366 Suffolk (757) 925-5570 Virginia Beach (757) 263-1101 Franklin (757) 569-8111 The application office can also answer questions about military income guidelines. Federal Summer Lunch Program The U.S. Department of Agriculture (USDA) funds summer lunch programs for children from income eligible households. Most departments of parks and recreation run camps, which provide free lunches at various community and recreation centers throughout their cities. For location sites contact Environmental Health by calling (757) 683-2715. The following are locations to contact for pre-registration and general information for the lunch program: Chesapeake Parks & Recreation Department 112 Mann Drive (757) 382-6411 Suffolk Department of Parks & Recreation 301 North Main Street (757) 923-2360 Norfolk Department of Parks & Recreation 501 Boush Street (757) 441-2547 Isle of Wight Isle of Wight County Department of Parks & Recreation 13036 Nike Park Road (757) 357-2291 Portsmouth Portsmouth Department of Community Relations & Leisure Services 801 Crawford Street (757) 393-8481 For a complete Summer Camp Directory call The Planning Council’s Information and Referral Service at 2-1-1 or 1-800-230-6977

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Smart Choice Nutrition Education Program (SCNEP) and Expanded Food and Nutrition Education Program (EFNEP) These programs teach eligible clients how to feed their families a nutritious diet with limited resources. The programs are operated by the Virginia Cooperative Extension. Homemakers and youths aged 8 to 18 are taught basic nutrition, food preparation and making wise food choices. For information call: Chesapeake 310 Shea Drive (757) 382-6348 Norfolk 830 Southampton Ave. (757) 683-2816 Portsmouth 105 Utah Street (757) 393-5197 Suffolk 440 Market Street (757) 923-2050 Isle of Wight 17100 Monument Circle (757) 365-6261 Senior Services Nutrition Program Senior Services Congregate Meals Services provide at least one nutritional balanced meal five days per week for persons sixty-years (60+) and older and their spouses at designated nutrition centers. The centers provide an atmosphere for socialization and opportunities to assist seniors to maintain their health, independence and social contact. Senior Services Home-Delivered Meals Meals are provided for the frail, homebound, elderly, and disabled. Chesapeake Chesapeake Senior Center 100 Outlaw Street Chesapeake, VA 23320 (757) 382-2330 Portlock Senior Center 1114 Freeman Avenue

Chesapeake, VA 23324 (757) 545-9639 Chesapeake Meals-0n-Wheels P.O. Box 15343 Chesapeake, VA 23328 (757) 312-6458

Norfolk Jewish Community Center 5000 Corporate Woods Dr. Ste.100 Norfolk, VA 23462 (757) 489-1371 Norfolk Senior Center 624 West 21st Street Norfolk, VA 23517 (757) 625-5857

Southside Senior Center 925 South Main Street Norfolk, VA 23523 (757) 664-6484 Mobile Meals of Norfolk 2511 South Newtown Road Norfolk, VA 23502 (757) 892-5210

Portsmouth Portsmouth Senior Station 3500 Clifford Street Portsmouth, VA 23707 (757) 391-3241 Beazley Senior Center 268 Owens Street Portsmouth, VA 23704 (757) 397-8411

Cavalier Manor Rec. Center 404 Viking Street Portsmouth, VA (757) 558-2805 Wesley Community Center Elm Ave United Methodist Church 1701 Elm Avenue Portsmouth, VA 23704

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Portsmouth Meals-On-Wheels 4201 Greenwood Drive

Portsmouth, VA 23707 (757) 673-5000

Suffolk Old American Legion Home 350 North Main Street Suffolk, VA 23434 (757) 923-2372 Temple Beth El 3927 Bridge Road

Suffolk, VA 484-1161 (757) 484-1161

Suffolk Meals-On-Wheels 2800 Godwin Blvd. Suffolk, VA 23434 (757) 934-4911

Virginia Beach Bayside Senior Services Bayside Recreation Center 4500 First Court Road Virginia Beach, VA 23455 (757) 460-7540 Bow Creek Community Recreation Center 3427 Clubhouse Road Virginia Beach, VA 23452 (757) 431-3765 Great Neck Senior Services Great Neck Community Recreation Center 2521 Shorehaven Drive Virginia Beach, VA 23451 (757) 496-6766 Kempsville Senior Services Kempsville Community Recreation Center

800 Monmouth Lane Virginia Beach, VA 23464 (757) 474-8492 Princess Anne Community Center 1400 Nimmo Parkway Virginia Beach, VA 23456 (757) 426-0022 Birdneck Senior Services Seatack Center Site 141 S. Birdneck Road Virginia Beach, VA 23451 (757) 437-4858 Virginia Beach Meals-On-Wheels 3750 Sentara Way Virginia Beach, VA 23452 (757) 306-2721

Franklin Franklin, VA 23851 683 Oak Street Martin Luther King, Jr. Recreation Center Isle of Wight County Carrollton Nike Park Mary Wells Center 13036 Nike Park Road Carrollton, VA 23314 357-3531 Kids Café Kids Café is a national program founded by America’s Second Harvest to solve a nationwide problem of child hunger. The Food bank of Southeastern Virginia has partnered with area Boys & Girls Clubs, Recreation Centers, Houses of Worship and other non-profit organizations that provide structured after school programs. Together, the children enrolled in these programs are provided a daily nutritious meal in the evening. Kids Cafes are located in Norfolk, Portsmouth, Virginia Beach, Chesapeake, Suffolk, Franklin and on the Eastern Shore. To view current locations, please check the Food bank website at http://www.foodbankonline.org/kids_cafe.html

http://www.foodbankonline.org/kids_cafe.html

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or contact Macy McDevitt at 314-4549. For information on how to start a Kids Café in your area please contact Debbie Kleeger at 314-4555 ([email protected]). Food Bank of Southeastern Virginia 800 Tidewater Dr. Norfolk, Va, 23504 627-6599 or 314-4572 (800) 253-7842 www.foodbankonline.org www.vafoodbanks.org Helpful Tips To cut food costs, try the following:

1. Buy bulk to cut unit costs. 2. Buy generic food and drugs. 3. Take your own lunch and snack to work, school and on outings. 4. Clip coupons from newspapers and magazines. 5. Shop only on the perimeter of the supermarket where you will find produce, dairy and

meats. Avoid more expensive conveniences and packaged foods in the center aisles. 6. Eat before shopping – don’t go to the store hungry. 7. Freeze fruits and vegetables in season. 8. Do not buy more than you will cook and eat.


http://www.foodbankonline.org/

http://www.vafoodbanks.org/

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Health Care

In each jurisdiction the Department of Public Health offers a variety of services to all residents. The services usually include the following: blood pressure screening and counseling, family planning clinics, general medical clinics, immunization clinics, lead screening, PAP smear clinics, prenatal clinics, Human Immunodeficiency Virus (HIV) testing and counseling, immigration examinations, refugee screening, Sexually Transmitted Disease (STD) clinics, tuberculosis screening and treatment clinic, colposcopy clinic, natural family planning services and family/adolescent counseling.

Call the health department in your jurisdiction (listed below) to determine which site best suits your needs. Fees for services are on a sliding scale and are determined based on financial status and family size. All visits require an appointment except the immunization clinic which accepts walk-ins.

Chesapeake Chesapeake Health Department 748 North Battlefield Blvd. Chesapeake, VA 23320 (757) 382-8608 Phone (757) 547-0298 Fax South Norfolk (Chesapeake) Adult Medical Clinic (757) 382-2600 Norfolk Norfolk Health Department 830 Southampton Ave Ste 200 Norfolk, VA 23510 (757) 683-2756 Phone (757) 683-8878 Fax Portsmouth Portsmouth Health Department 1701 High Street, 1st Floor Portsmouth, VA 23704 (757) 393-8585 Phone (757) 393-8027 Fax Maryview Foundation Healthcare Center 3600 High St Portsmouth, VA 23707 (757) 215-3100 Phone Virginia Beach Virginia Beach Health Department Pembroke Corporate Center III 4452 Corporation Lane Virginia Beach, VA 23462 (757) 518-2700 Phone Western Tidewater Main Street Physicians 157 N. Main Street, Suite A. Suffolk, VA 23434

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(757) 925-1866 Phone http://www.pich.org/ Suffolk Health Department 1217 N. Main Street P. O. Box 1587 Suffolk, VA 23434 (757) 686-4900 Phone (757) 925-2243 Fax Franklin City Health Department 110 Fairview Drive P. O. Box 595 Franklin, VA 23851 (757) 562-6109 Phone (757) 562-2630 Fax Isle of Wight County Health Department 402 Grace Street P. O. Box 309 Smithfield, VA 23430 (757) 357-4177 Phone (757) 357-2838 Fax Southampton County Health Department 26022 Administration Center Drive P. O. Box 09 Courtland, VA 23837 (757) 653-3040 Phone (757) 653-0834 Fax

Medical Care Centers Virginia Beach provides a Beach Health Clinic located at 3396 Holland Road for low-income individuals. The clinic is opened Monday through Friday 8:30 AM to 4:00 PM. Please contact them at (757) 428-5601 to set up Pre-screening appointment.

The Portsmouth Community Health Center located at 664 Lincoln Street provides medical care services to low- income families without medical insurance. Charges are based on a sliding fee scale. The center is opened Monday through Friday from 8:00 AM to 5:00 PM. Please contact them at (757) 393-6363 for an appointment.

Maryview Foundation Healthcare Center located at 3600 High St. Please contact them at (757) 215-3100

Norfolk’s Park Place Medical Center is located at 3415 Granby Street. The center provides primary medical care to residents of Norfolk and surrounding areas without regard to their ability to pay. The center is opened Monday, Wednesday, and Friday s from 8 AM – 5 PM; and Tuesday and Thursday from 8 AM – 8 PM. Contact the center at (757) 533-9108 for an appointment. Fees are based on a sliding scale.

Sentara Norfolk General Ambulatory Care Center located at 130 Colley Avenue. The clinic operates from Monday, Tuesday, Thursday and Fridays from 8:00 am – 5:00 pm, and Wednesday from 7:30 am – 12:00 pm.

http://www.pich.org/

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Chesapeake Care Free Clinic is located at 2145 S. Military Hwy. The clinic operates on Monday from 9:00 – 5:00, on Tuesdays and Thursdays from 9:00 – 9:00, on Fridays from 7:30 – 5:00 and from 7:00 – 1:00 on two Saturdays a month. Contact the clinic at (757) 545-5700 for eligibility information and appointments. More information can also be found at www.chesapeakecare.org

Western Tidewater Free Clinic located at 3000 Godwin Blvd Suffolk, VA. The Western Tidewater Free Clinic (WTFC) is a non-profit, community based organization that provides free medical, dental and health care to individuals who meet the eligibility requirements. We serve individuals between the ages of 19 and 64 who have no medical insurance or access to traditional medical care. Patients must be residents of the cities of Franklin and Suffolk and the counties of Isle of Wight and Southampton and have income at or below 200% of the federal poverty level. First we determine that potential patients meet the eligibility requirements and then an appointment is made with our medical staff. The clinics operate every Tuesday and Thursday night from 6:00 p.m. - 8:40 p.m.; and every Wednesday of each month from 8:30 a.m. - 12:00 (noon) Contact them at (757) 923-1060.

Several Norfolk hospitals offer services to Medicaid and other income eligible patients. Children’s Hospital of The King’s Daughters (CHKD) operates the Children’s Outpatient Center which provides a variety of outpatient specialty services. Call the appointment desk at 668-7189. CHKD also operates the Children’s Health Line (668-7500) which has a list of Medicaid doctors.

Dental Clinics Old Dominion University offers a dental clinic, which offers cleaning for $25.00 to $40.00. Call (757) 683-4308 for information or to make an appointment as hours of operation may vary.

Healthy Smile Clinic located at 664A Lincoln Street, Portsmouth provides dental services for low-income individuals. Children are seen at the dental clinic for regular and emergency dental services. Adults receive routine care. Fees are charges on a sliding scale. Contact (757) 399-4588 for an appointment.

Chesapeake Care Free Clinic located at 2145 South Military Hwy also provides weekly dental clinics. They offer assessments, cleanings, fillings and extractions (pulling of teeth). Dental extraction clinics are held twice a week. Patients may call Thursday at 9am for an appointment that evening at 5pm or may walk-in Fridays at 7:30am for a first-come first-served appointment. Clinics are held based on volunteer availability and may vary accordingly. Dental assessments are held throughout the month. Patients must call the clinic at (757) 545-5700 extension 35 to be placed on a waiting list. After the assessment exam, patients will receive future appointments for a cleaning or filling(s). Dental cleaning clinics are held monthly by appointment. Patient must first attend a dental assessment clinic to receive a dental cleaning appointment. Dental filling clinics are held monthly by appointment. Patients must first attend a dental assessment clinic to receive a dental filling appointment.

The American Red Cross, Tidewater Chapter operates a Dental Clinic at the Park Place Multi-Service Center located at 606 W. 29th Street, Norfolk. Intake is scheduled every Monday at 8:00 AM on a first come first serve basis. The clinic offers extractions, fillings, and cleaning to eligible Norfolk residents. Contact the American Red Cross at (757) 446-7756 for more information. Eye Care Sentara Norfolk General Hospital operates the Lions Center for Sight at 600 Gresham Drive Norfolk. The center provides a regional center for the diagnosis and treatment of major eye disorders. Patients receive visual examination, corrective and laser surgery, treatment and diagnosis for ophthalmic diseases, visual eye education including glaucoma and diabetes as it relates to eyes. The center operates Monday – Friday from 8:00 AM to 4:00 PM.

http://www.chesapeakecare.org/

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Various Lions Clubs within the Hampton Roads area provides eyeglasses and hearing aids to the needy. Contact (757) 594-0082 for the Lion Club in your city for further information. Prescriptions Most community health centers and free clinics can offer reduced prices for medications and, if available, free samples for short-term prescriptions. Check with the medical center where you live for programs available and eligibility criteria. MAPP - Medication Access Program for Portsmouth offers emergency assistance to those persons without insurance who fall within financial guidelines. Screenings are done by the Intake Unit of Portsmouth Social Services. A small co-pay will be requested from each patient, based on their ability to pay. Call the main telephone number of Portsmouth Social Services at (757) 405-1800.

Insurance for disabilities

The Social Security Administration will pay disability benefits under two programs if you are eligible. The Social Security disability insurance program pays benefits to you and certain family members if you worked long enough and paid Social Security taxes. Your adult child also may qualify for benefits on your earnings record if he or she has a disability that started before age 22. Apply online at www.ssa.gov or call 1-800-772-1213.

The Supplemental Security Income (SSI) pays benefits to disabled adults and children who have limited income and resources. SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. To apply, call 1-800-772-1213 (TTY 1-800-325-0778) or apply online at www.ssa.gov

For most people, the medical requirements for disability payments are the same under both programs and disability is determined by the same process. Whether you apply for Social Security or SSI disability, you will be asked for information about your medical condition, work and education history.

Medical Care Payments Individuals that do not have private medical insurance may be eligible for Federal and/or State programs, which help pay medical expenses. Always ask your health care provider about program information. Medicaid Medicaid is an assistance program which pays for health and medical care for low-income individuals. Those eligible under the program are children, pregnant women, people with disabilities, and people age 65 and older. To apply for Medicaid contact the Department of Social Services in the city where you live. Eligibility is determined on the basis of income, resources, and the amount of medical bills. State-Local Hospitalization Program (SLH) This program provides direct payment to hospitals for individuals who are unable to pay for required medical services. Medical services covered are limited to hospitalization, outpatient surgery, emergency room visits, and health department visits. If you know you are going to be hospitalized or have out-patient surgery, you can apply for SLH beforehand. You can also apply within 30 days of your discharge or the date services were provided. If funds are available and you are eligible, you will be covered for 180 days from the date of application or the date of service. To apply for SLH contact the Department of Social Services in the city where you live.

http://www.ssa.gov/

http://www.ssa.gov/

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Family Access Medical Insurance Plan (FAMIS) FAMIS is Virginia’s health insurance program for children in working families. Some of the services eligible under the program are doctor visits, hospital and emergency care, Well-child and well-baby checkups, shots, prescriptions, vision and dental care. Qualified children for FAMIS must live in Virginia, be under the age of 19, and are U.S. citizens or certain legal US residents. In addition, children must be uninsured at the time of application and have been uninsured for the last 4 months (some exceptions apply), and parents cannot have access to the State Employee Health Plan. Eligibility is determined based on household income and family size. You can apply for FAMIS by calling toll free 1-866-873-2647 between 8:00 AM and 7:00 PM, Monday through Friday, or 9:00 AM to 12 noon on Saturday. You can also apply at your local Department of Social Services Medicare This is the country’s health insurance for people 65 or over, certain persons with disabilities who are under 65 and people of any age who have End-Stage Renal Disease (ESRD). It provides basic protection against the cost of health care but it does not cover all medical expenses. There are two parts to Medicare. Part A is hospital insurance for which there is no charge. Part B is medical insurance, which is financed by monthly premiums that you pay. To get information on enrollment or to ask any questions, call the Social Security Administration at 1-800-772-1213.

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Resources for Children

Subsidizing the Cost of Childcare The Planning Council administers the Child Day Care Fee System for the cities of Norfolk, Chesapeake, and Portsmouth. The purpose of this state subsidized program is to assist low-income families with financial resources to find affordable quality childcare for their children. For more information about the Fee system contact the numbers below, or contact your local Social Service Agency. Child Day Care Fee System general information: (757) 627-3993 Residents of Portsmouth: (757) 627-2993 x3050 Residents of Chesapeake: (757) 627-3993 x3050 Residents of Virginia Beach: (757) 437-3200 Residents of Norfolk: (757) 664-6000 The Virginia Department of Social Services offers a subsidized childcare program to eligible applicants who currently receive entitlement benefits such as Temporary Aid to Needy Families (TANF). The program provides funding to enhance the quality, affordability and supply of childcare available to Virginia’s families. This program is income-based. You may apply for this program by completing the appropriate application and mailing or returning it in person to your local department of social services. Applications can also be found online at www.dss.state.va.us. Chesapeake Bureau of Social Services 100 Outlaw Street Chesapeake, VA 23320 (757) 382-2000 Franklin Department of Social Services 207 W. Second Avenue Franklin, VA 23851 (757) 562-8520 Isle of Wight Department of Social Services 17100 Monument Circle, Suite A Isle of Wight, VA 23397 (757) 365-0880 Workforce Development Norfolk Department of Human Services 201 E. Little Creek Rd. Norfolk, VA 23505 (757) 664-6000

Portsmouth Department of Social Services 1701 High Street, Suite 101 Portsmouth, VA 23704 (757) 405-1800 Southampton Co. Department of Social Services 26022 Administration Center Drive Courtland, VA 23837 (757) 653-3080 Suffolk Department of Social Services 440 Market Street Suffolk, VA 23434 (757) 923-3000 (757) 514-7450 Virginia Beach Department of Human Services 3432 Virginia Beach Boulevard Virginia Beach, VA 23452 (757) 437-3200

Children’s Harbor operates United Way supported childcare centers. The cost of care is based on a sliding fee scale. Children’s Harbor also offers up to two weeks of free, emergency child care in the event that a household is faced with a financial crisis, which may interrupt the household’s income stream. These funds are subject to limited availability. There are several centers located throughout the area: Norfolk: Children’s Harbor Ghent 1900 Llewellyn Avenue

http://www.dss.state.va.us/

35

(757) 622-0900 or (757) 624-6841 Ages 2 to 7 years old William A. Hunton YMCA (757) 622-7271 Ages 12 months to 4 years http://www.ymcashr.org Portsmouth: Children’s Harbor Olde Town 620 London Street (757) 397-2980 or (757) 397-2981 Ages 12 months to 5 years www.childrensharbor.cc/ Girls Inc. Center for Youth (757) 465-3896 Ages 3 to 5 years http://www.centerforyouthwhr.com/ Ida Barbour Early Learning Center (757) 399-5402 Ages 6 weeks to 4 years Suffolk: Children’s Harbor Suffolk 120 Champion’s Way (757) 483-2693 Chesapeake: Children’s Harbor 2400 Strawberry Lane (757) 543-4221 or (757) 397-2981 Ages 12 months to 5 years www.childrensharbor.cc Virginia Beach: Armed Services YMCA (757) 363-1884 Ages 2 to 5 years http://www.asymcahr.org/ Judeo Christian Outreach Center Oceanfront Preschool (757) 491-6211 At risk 4 year olds

Marilyn and Melvin Simon Family Jewish Community Center (757) 321-2307 Ages 2 to 4 years old, family must belong to Jewish Community Center http://www.jccshr.org/ Salem Family YMCA (757) 471-9622 Ages 3 to 5 years http://www.ymcashr.org/

Western Tidewater: The Children’s Center (Suffolk) Ages Birth to 5 years (757) 562-6806 http://www.thechildrenscenter.cc Children’s Harbor Suffolk

http://www.ymcashr.org/

http://www.childrensharbor.cc/

http://www.centerforyouthwhr.com/


http://www.asymcahr.org/

http://www.jccshr.org/

http://www.ymcashr.org/

http://www.thechildrenscenter.cc/

36

(757) 397-2981 Ages 6 weeks to 5 years www.childrensharbor.cc/ Head Start Head Start provides emotional, social, health, nutritional and psychological supportive services to preschool children of income-qualified families. Programs last 9 months (September through May) and serves children as young as 3 years old. Program initiatives also provide services for special needs children. In South Hampton Roads, Community Development Institute (CDI) is currently serving as interim management contractor for the program. Program eligibility is based on the national poverty guidelines.

Household Size Head Start Income Limit

2 persons $14,000

3 persons $17,600

4 persons $21,200

5 persons $24,800

6 persons $28,400

7 persons $32,000

8 persons $35,600

Contact CDI at (757) 858-1383 or http://www.headstarthr.org. Boys & Girls Clubs of Eastern Virginia The Boys & Girls Clubs of South Hampton Roads offer a variety of youth programs during the school year and summer. The clubs provide activities for children ages 7 to 17. Programs enable youth to develop self-esteem and to reach their full potential. The hours of operation vary by site. For information call (757) 853-5632 or visit www.bgcseva.org. Early Adventures/Early Discoveries Early Adventures is a collaborative program offered by the Chesapeake Public Schools System and the YMCA of South Hampton Roads. This is a free program funded by the Virginia Preschool Initiative Act for the purpose of serving those children who are continuously exposed to high-risk factors and situations that are likely to have an adverse impact on their social, emotional, physical and cognitive development. Early Discoveries is a collaborative program offered by the Virginia Beach City Public Schools System and the YMCA of South Hampton Roads. This is a free program funded by the Virginia Preschool Initiative Act for the purpose of serving those children who are continuously exposed to high-risk factors and situations that are likely to have an adverse impact on their social, emotional, physical and cognitive development. Early Discoveries follows the Virginia Beach City Public Schools "A," "B" school schedule. Virginia Preschool Initiative (757) 547-1165 or (757) 628-3922


http://www.headstarthr.org/

http://www.bgcseva.org/

37

Parenting

Financial Assistance Temporary Assistance to Needy Families (TANF) provides temporary financial assistance to eligible families with children. Contact your local department of social services for application information. Child Support The Department of Child Support Enforcement (DCSE) is the state agency that establishes paternity and child support orders and collects support payments from noncustodial parents. Contact your local office for information. For information on support orders across state lines, call (800) 468-8894 to obtain information about the Uniform Reciprocal Enforcement of Support Act (URESA)/Interstate child support enforcement process.

To get further information concerning Child Support Enforcement, you may also check out their website at: www.dcse.dss.state.va.us. Family Stabilization and Preservation Virginia Cooperative Extension (VCE) offers various education and other programs to improve the quality of life for individuals, families and support family stability. Contact your local office for more information (below) or visit their website at www.ext.vt.edu

City Address Phone Number

Chesapeake 310 Shea Dr. Chesapeake, VA 23322

(757) 382-6348

Franklin 90 E. Court St. Rocky Mount, VA 24151

(540) 483-5161

Isle of Wight Public Service Center 17100 Monument Circle Suite B Isle of Wight, VA 23397

(757) 365-6261

Norfolk Norfolk Department of Public Health 830 Southampton Ave. Suite 2069 Norfolk, VA 23510

(757) 683-2816

Portsmouth 105 Utah St. Portsmouth, VA 23701

(757) 393-5197

Suffolk 440 Market Street P.O. Box 218 Suffolk, VA 23434

(757) 514-4330

Southampton County

21300 Plank Rd. Courtland, VA 23837

(757) 653-2572

DISTRICT PHONE AREA SERVED

Chesapeake (757) 548-2390 Chesapeake

Norfolk (877) 695-5497 Norfolk

Portsmouth (877) 695-5499 Portsmouth

Suffolk (800) 828-1304 Franklin, Suffolk, Southampton and Isle of Wight

Virginia Beach (877) 695-5491 Virginia Beach

Nationwide (800) 468-8894 All

http://www.dcse.dss.state.va.us/

http://www.ext.vt.edu/

38

The Up Center offers parenting classes adolescent self-help classes, including anger management and coping with divorce. Contact The Up Center for more information. Norfolk (757) 622-7017 Portsmouth (757) 397-2121 Franklin (757) 562-3306 Seton Youth Shelter Programs offers the nationally renowned Active Parenting curriculum. Parents learn how parenting styles influence teens and how to build teen’s self-esteem. Please contact at (757) 306-1840 for more details. Parent Connection provides a free, confidential service for parents who want to improve their relationship with their children and find more effective ways of coping with the pressures of everyday life. Call (757) 263-1936 for more details. Title I Parent's Center/Portsmouth City Schools provide a variety of services and workshops for parents and guardians that will enhance both parenting skills and personal development, (757) 393-8392. Portsmouth Grandparents As Parents/Brighton Solid Rock provides support for Portsmouth grandparents and other kinship caregivers rearing a second family. Contact (757) 393-0570 for further information.

39

Resources for Seniors

Senior Services of Southeastern Virginia (SSSEVA) offers a variety of services and programs to mature adults over 60 years old, caregivers and families. Services include information and assistance, career counseling, in-home long-term care services, volunteerism, health and meal programs and legal aid. Contact SSSV for more details. Norfolk, Chesapeake, Portsmouth and Virginia Beach (757) 461-9481 Franklin (757) 569-8206 Isle of Wight (757) 357-4050 Southampton County (757) 653-2105 Suffolk (757) 925-1449 Social Security There are three types of Social Security benefits:

1. Retirement: You may be entitled to full or partial benefits, depending on you date of birth. Benefit amount is based on taxable income earned while employed.

2. Disability: If you become disabled before age 65, you may be eligible for disability benefits. Your condition must be deemed a severe physical or mental condition expected to last at least 12 months and will prevent you from working.

3. Survivors of Insured Worker: Certain members of a deceased worker’s family may be eligible for benefits. These include the spouse, unmarried children under 18 years old (22 years old if a full-time student) and other dependents

General Relief The Department of Social Services in each city runs the General Relief program. Persons who have applied for permanent disability income or SSI can receive financial assistance while their case is pending. Call your local department of social services for more information. Auxiliary Grant An auxiliary grant is a supplement to income for recipients of Supplemental Security Income (SSI) and certain other aged, blind, or disabled individuals residing in a licensed assisted living facility or an approved adult foster care home. This is assistance available from local departments of social services to ensure that recipients are able to maintain a standard of living that meets a basic level of need. American Association of Retired Persons (AARP) AARP is a national organization that provides services to adults 50 years old and older. AARP has annual membership dues of $12.50. Services provided include: 55 Alive Safe Driver Training Program, (757) 625-5857 Tax-Aide Program, (888) 227-7669 Senior Employment Service Program, (757) 625-7001 Health Advocacy, Medicare/Medicaid Assistance, AARP Vote, Citizen Representation Program, Criminal Justice Services and several others services

40

Resources for People with Disabilities

Supplemental Security Income (SSI) You may be eligible for SSI if you are 65 or older, blind or have disabilities, have little or no income and limited resources. You may be eligible even if you are already receiving a small Social Security check. If you receive SSI, you automatically qualify for Medicaid. The Social Security Administration will review each SSI case each year to make sure recipients are still eligible. To contact your local Social Security Administration office, call 1-800-772-1213 and/or visit www.socialsecurity.gov, or contact the local Social Security Administration office at:

Norfolk 5850 Lake Herbert Drive 1-800-772-1213

Portsmouth 3305 Airline Blvd. 1-866-593-8851

Suffolk 502 Hillpoint Blvd. 1-866-835-7769

Virginia Beach 2875 Sabre Street 1-888-377-5237

Social Security Disability If you become disabled before age 65, you may be eligible for disability benefits if you have a severe physical or mental condition expected to last 2 months or result in death and prevents you from working. You must also have the required number of work quarters to be eligible. Questions may be directed to the local Social Security Administration office or you may call 1-800-772-1213. Mental Health, Mental Retardation and Substance Abuse Community Services Boards in each jurisdiction provide mental health, mental retardation and substance abuse services to residents. The services are offered on a sliding scale fee. Call the Community Service Board in your jurisdiction for an appointment.

Chesapeake Community Services Board 547-9334

Norfolk Community Services Board 823-1600

Virginia Beach Dept of Human Services 437-3200

Portsmouth Dept. of Behavioral Health Care Services 393-5357

Suffolk, Southampton County and Franklin residents call: Western Tidewater Mental Health (WTCSB) 157 N. Main Street, Suite D., Suffolk 23438

757-255-7133 or 757-255-7136

The Up Center (757-622-7017) and Jewish Family Service of Tidewater (757-321-2222) also have sliding fee scales for their counseling services. Tidewater Pastoral Counseling provide counseling and will negotiate an acceptable fee for those without insurance. Support Services The Endependence Center, Inc. is an organization which helps people with disabilities. It provides assistance in the following areas: benefits process, attendant care services, locating accessible housing (subsidized if necessary), advocacy, peer counseling and referrals for respite care programs. Call (757) 461-8007 for information. The Virginia Assistive Technology Service (VATS), located at Old Dominion University, provides assistance to people with disabilities in locating services and assistive technological devices needed to make activities easier and more accessible. Information is offered at no charge and VATS can be contacted at (757) 683-3639 or 1-800-435-8490.

http://www.socialsecurity.gov/

41

The Department of Rehabilitative Services (1-804-662-7000) is located in Richmond and provides employment services. They also provide supportive services to assist people in reaching their employment goals. They have nine centers in the state, which offer information and referral pertaining to employment. The local office is at 3861 Glenrock Road in Norfolk and the phone number is (757) 455-0831. Persons with HIV/AIDS AIDS Care Center for Education & Support Services (ACCESS) is an organization providing services to children and families affected by HIV/AIDS. Services include: transportation, comprehensive case management, outreach, testing, meals program, transgender clinic, housing, day care, playgroups and summer camps for children. ACCESS’s mailing address is 222 West 21st Street, Suite F-308, Norfolk, VA 23517. Find out more or get answers to your questions by calling (757) 640-0929 or visiting www.accessaids.org The Tidewater AIDS Community Task Force (TACT) provides supportive services for people who are HIV-positive. TACT can provide information and help in gaining access to: public and social programs, emergency financial assistance, in-home services for individuals who need help with meals, laundry, shopping, bathing, etc., transportation services, rehabilitative services, substance abuse treatment programs, transgender support and housing. TACT is located at 9229 Granby Street, Norfolk and can be contacted by calling (757) 583-1317 or visiting www.theAIDSfund.org. The Virginia HIV/AIDS Resource and Consultation Center provides training, education, and information to health-care industry professionals who care for people infected with HIV. For more information call (757) 446-6170 or (800) 999-8985. For free and confidential HIV antibody testing sites, contact your local Department of Public Health.

http://www.accessaids.org/

http://www.theaidsfund.org/

42

Entertainment and Recreation

Parks and Recreation Department The department can provide you with information regarding activities. Be sure to ask about scholarships and reduced fees.

Chesapeake Department of Park & Recreation 382-6411

Norfolk Bureau of Recreation Department of Parks & Recreation

441-2149

Portsmouth Department of Park & Recreation 393-8481

Suffolk Department of Parks, recreation, and Facilities Management

514-7250

Isle Of Wight County Parks and Recreation 357-2291

Virginia Beach Department of Parks and Recreation 385-1100

Libraries Many library branches offer story hours for children. Libraries offer free access to the Internet. A Library Card is required to use services. Call the branch nearest to you for the days and time of operation. Chesapeake Public Libraries Central 298 Cedar Road (757) 410-7100 Greenbrier 1214 Volvo Parkway (757) 410-7058 Major Hillard 824 Old Gorge Washington Highway (757) 410-7078 Russell Memorial 2808 Taylor Road (757) 410-7020 South Norfolk 1100 Poindexter (757) 410-7048 Dr. Clarence V. Cuffee 2726 Border Rd. (757) 410-7036 Norfolk Public Libraries Barron F. Black 6700 E. Tanners Creek Drive (757) 441-5806 Blyden 879 E. Princess Anne Road (757) 441-2852 Horace C. Downing 555 E. Liberty Street (757) 441-1968 Jordan-Newby 961 Park Avenue (757) 441-2843 Janaf 124 Janaf Shopping Center (757) 441-5660 Lafayette 1610 Cromwell Drive (757) 441-2842 Larchmont 6525 Hampton Blvd (757) 441-5335 Little Creek 7853 Tarpon Place (757) 441-1751 Norfolk Main Library 235 East Plume Street (757) 664-7323 Park Place 620 West 29th Street (757) 664-7330 Pretlow 111 W. Ocean View Avenue (757) 441-1750 Van Wyck 1368 DeBree Avenue (757) 441-2844

Portsmouth Public Libraries Main 601 Court Street (757) 393-8501 Churchland 4934 High Street West (757) 686-2538 Cradock Branch 28 Prospect Parkway (757) 393-8759 Manor Branch 1401 Elmhurst Lane (757) 465-2916 Suffolk Public Libraries Chuckatuck Branch 5881 Godwin Blvd (757) 514-7310 North Suffolk Library 2000 Bennett’s Creek Park Rd. (757) 514-7150 Morgan Memorial 443 W. Washington St. (757) 514-7323

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Isle Wight County Libraries Smithfield 255 James Street (757) 357-2264 Carrollton Branch 14362 New Towne Haven Lane, Carrolton (757) 238-2641 Virginia Beach Public Libraries Central 4100 Virginia Beach Blvd. (757) 385-0150 Bayside 936 Independence Blvd. (757) 385-2680 Great Neck 1251 Bayne Drive (757) 385-2606 Kempsville 832 Kempsville Road (757) 385-2627 Oceanfront 700 VA Beach Blvd (757) 385-2640 Princess Anne Library 1444 Nimmo Parkway (757) 385-2610 Pungo-Blackwater 922 Princess Anne Road (757) 385-7790 Windsor Woods 3612 South Plaza Trail (757) 385-2630 Franklin Public Library Franklin 280 North College Drive (757) 562-4801 Walter Cecil Rawls 22511 Main Street, Courtland (757) 653-2821 Museums Portsmouth Museums The Children’s Museum (757) 393-5258 The Portsmouth Naval Shipyard Museum (757) 393-8591 Courthouse Galleries (757) 393-8543 Museum of Military History (757) 393-2773 Virginia Sports Hall of Fame (757) 393-8031 Norfolk Museums Battleship Wisconsin (757) 444-8971 Chrysler Museum (757) 664-6500 The Hampton Roads Naval Museum (757) 444-8971 Hermitage Foundation (757) 423-2052 MacArthur Memorial Museum (757) 441-2965 Nauticus (757) 664-1000 Moses Myers House (757) 664-6283 Virginia Beach Museums Contemporary Art Center of VA (757) 425-0000 Old Coast Guard Station (757) 422-1587 Military Aviation Museum (757) 721-7767 Virginia Aquarium & Marine Science Center (757) 385-3474 Suffolk Museums Riddick’s Folly (757) 934-0822 Suffolk’s Museum (757) 514-7284 Police Athletic League (PAL) Area police departments sponsor recreation activities through PAL. The purpose for PAL is to provide athletic activities in area where they were previously not available. These athletic programs include baseball, football, volleyball, boxing, girls’ softball and track. Contact the administration office of your local police department for more details. Girls Incorporated This girls club offers a variety of activities including cooking, gardening, dance, gymnastics, field trips, volunteer opportunities and career exploration, physical education, homework assistance and arts and crafts.

44

Girls Incorporated is affiliated with the Center for Youth. Contact information follows: Portsmouth 5905 Portsmouth Blvd. (757) 465-3896

Chesapeake 925 Popular Avenue (757) 487-1814 1708 Rokeby Avenue (757) 424-0372

Tidewater Council Scouting Unit This organization offers boys from the first grade to 20 years of age an opportunity for activities in leadership, understanding, personal development and community organization. Contact the Service Center at (757) 497-2688 or email the organization at [email protected]. The Service Center will need to know the age and grade of the child, and the closest elementary school to your home. Girl Scout Council of Colonial Coast This organization offers girls leadership, diversity, and values. Contact the center at 547-4405 to locate a council closest to you. The Up Center's Team Up Mentoring The Team Up Mentoring program was formed to fill the gap created in the community when Big Brothers Big Sisters of South Hampton Roads closed. The program matches adults age 20 and older with kids ages 6 to 17. The mentors serve as role models to youths, who often come from single parent homes or foster homes or who desire more time with a responsible, caring adult. If you would like more information about enrolling a child or becoming a mentor, please contact Mary Midyette at 757-397-2121, ext. 317. YMCA The YMCA provides family and individual activities, such as free babysitting, swim lessons, exercise classes, summer camps, cardiovascular machines, weight training and parent’s night out. Cost: The YMCA provides financial aid to families and individuals. Contact your local YMCA for more detail. YMCA Locations Chesapeake Chesapeake YMCA 1605 Cedar Road (757) 312-0366 Great Bridge/Hickory Family YMCA 633 South Battlefield Blvd (757) 546-9622 Greenbrier Family YMCA 1033 Greenbrier Parkway (757) 938-9643 Greenbrier North YMCA Wellness & Racquetball center 2100 Old Greenbrier Road (757) 366-9622


45

Taylor Bend Family YMCA 4626 Taylor Road (757) 638-9622 Norfolk Dominion Tower YMCA 999 Waterside Drive, 4th Floor (757) 627-4124 Blocker Norfolk Family YMCA 312 West Bute Street (757) 622-9622 YMCA Community Services 4101 Granby Street, Suite 305 (757) 962-2112 *outreach program for underserved areas and identifying needs of at-risk communities Portsmouth Effingham Family YMCA 1013 Effingham Street (757) 399-5511 The YMCA of Portsmouth 4900 High Street West (757) 483-9622 Suffolk Suffolk Family YMCA 2769 Godwin Boulevard (757) 934-9622 Virginia Beach Hilltop Family YMCA 1536 Laskin Road (757) 422-3805 Indian River Family YMCA 5660 Indian River Road (757) 366-0488 Salem YMCA Family Center 2029 Salem Road (757) 471-9622 Mt. Trashmore Family YMCA 4441 South Boulevard (757) 456-9622 Events in South Hampton Roads Beach Events: Free family entertainment and festivals at the Virginia Beach Oceanfront. For more information contact (757) 491-7866 or visit www.beachstreetusa.com.

http://www.beachstreetusa.com/

46

Festevents is year-round entertainment on the downtown Norfolk waterfront. For more information, call the Festevents Office at (757) 441-2345 or visit www.festevents.org. Information Centers Norfolk Convention and Visitors Bureau (757) 664-6620 Norfolk Visitors Center of Ocean View (757) 441-1852 Virginia Beach Visitors Center (757) 437-4882 City of Chesapeake (757) 502-4898 Portsmouth Convention Bureau (757) 393-5327 Portsmouth Visitor’s Information Center (757) 393-5111 Places of Interest for Individuals and families Virginia Zoological Park, Norfolk (757) 441-2374 Botanical Gardens, Norfolk (757) 441-5830 Old Cape Henry Lighthouse, Fort Story (757) 422-9421 Virginia State Parks http://www.dcr.virginia.gov/state_parks/

http://www.festevents.org/

http://www.dcr.virginia.gov/state_parks/

47

Legal Resources

Legal Aid Society of Eastern Virginia located at 125 St. Paul’s Boulevard, Ste 400, in Norfolk provides free legal aid in civil cases for low-income residents of Tidewater. The agency can help with a broad range of legal counseling, negotiations and representation for its clients in non-criminal cases. The agency serves residents of Accomack, Chesapeake, Gloucester, Hampton, James City, Mathews, Middlesex, Newport News, Norfolk, Northampton, Poquoson, Portsmouth, Virginia Beach, Williamsburg and Yorktown. Contact them at (757) 627-5423 or toll free at (888) 868-1072 to arrange an appointment. Walk-ins are also accepted. Virginia Legal Aid Society located at 155 E. Washington St., in Suffolk provides legal services to low income residents who cannot afford attorney services in certain types of civil (not criminal) cases. The agency serves the cities of Franklin, Suffolk, Isle of Wight and Southampton Counties. All applicants must be low income in order to be eligible. Call (757) 539-3441 or (800) 539-3441 to arrange an appointment. United States Naval Legal Service Office located on the Norfolk Naval Station provides the following services: legal assistance in a variety of areas; will preparation/estate planning, powers of attorney/notary services, family law (divorce, support, adoption), consumer affairs landlord-tenant problems, and minor civilian criminal matters. Active duty personnel, dependents, and retirees are eligible to apply. Call (757) 341-4491 for an appointment. Virginia Lawyer Referral Service provides legal services to all citizens of the Commonwealth of Virginia. There is a $35 fee for an initial consultation. There are no eligibility requirements. You can contact them at (800) 552-7977. Virginia Division of Consumer Protection, Consumer Affairs serves as a clearinghouse for consumer complaints and inquires for all citizens of the Commonwealth of Virginia. Complaints are recorded, mediated, investigated, or referred to other agencies and to legal officials having jurisdiction. You can contact them at (800) 552-9963. Tidewater Fair Housing promotes fair housing policies and practices. The agency helps individuals and families who encounter discrimination in housing whether buying or renting. They also attempt to help people being relocated under urban renewal programs who encounter discrimination. As a secondary service, the agency assists and provides information to persons experiencing tenant-landlord problems. The agency serves the cities of Norfolk, Portsmouth, Chesapeake and Suffolk. You can contact them at (757) 853-2950. For further information and assistance, you can contact the Virginia Fair Housing Office in Richmond, Virginia at (804) 367-8530 or (888) 551-3247.

48

Safety

Free Smoke Detectors Check with your local fire department to see if they offer free smoke detectors. The project will place smoke detectors in homes/apartments that are not already equipped with them. Security Assessment Check with your local police department to see if they offer free security assessment. The police will come to your home and assess your house/apartment for safety, checking windows, locks, doors and identifying barriers to safety. Civic Associations Contact your local civic organization to learn more about Neighborhood Watch and community initiatives. Your local Neighborhood and Leisure Services Department or Intergovernmental Affairs office can provide information about civic association meetings and members. Victim/Witness Assistance Program The Victim/Witness Assistance Program may award compensation to victims of a crime who were physically injured and have no means of paying for their medical treatment. Surviving spouses, parents, siblings or children of homicide victims may be compensated for certain un-reimbursed losses such as loss of earnings, medical expenses, or funeral expenses. For application or appointment with a counselor to complete the application, call the Victim Assistance Program in your jurisdiction.

Chesapeake (757) 382-6417 Norfolk (757) 664-4850 Portsmouth (757) 393-8581 Suffolk (757) 514-4366 Isle of Wight County (757) 357-7403

Domestic Violence There are several shelters and resources for people experiencing domestic violence. If you or someone you know is a victim, seek help immediately! Contact the Virginia Family Violence and Sexual Assault Hotline at (800) 838-8238 or the National Domestic Violence Hotline at (800) 799-SAFE (7233) 24 hours a day. Local domestic violence shelters provide emergency assistance for battered women and their children with crisis intervention and advocacy. Legal, psychological and social counseling are also available. Call the Information Resource and Referral Hotline at 2-1-1 or (800) 230-6977 for specific information and details.

FINANCIAL PLANNING DAY RESOURCES

The following “Helpful Links” provide some key information during periods of financial challenge. Finding services,

managing limited financial resources and giving help to others can all help during these stressful times.

LOCAL INFORMATION AND REFERRAL WEBSITE

2-1-1 is an easy to remember phone number connecting people with free information on available community services. 2-1-1 VIRGINIA provides access to services in your community and statewide. Just dial 211! All referrals are confidential and you can search for these same services on this 2-1-1 VIRGINIA Web site www.211virginia.org.

www.KidsPriorityOne.org is a "One Stop" Resource Center where families, and those working with families, find local resources and valuable information related to raising healthy, happy kids! 757-244-5373.

www.govbenefits.gov to visit the official benefits website of the U.S. Government, with information on over 1,000 benefit and assistance programs.

United Way of South Hampton Roads – www.unitedwayshr.org your resource for connecting to local non profits serving the needs of area citizens. 757-853-8500

Virginia Beach Public Libraries – www.vbgov.com/libraries visit your local library for access to technology, research opportunities, and job-seeking resources. Discover the world!

JOB ASSISTANCE AND TRAINING

Opportunity Inc. One Stop Center – www.opp-inc.org Workforce development professionals can find labor market information, explore best practices and access legislative updates at the local, state and national levels.

Virginia Employment Commission – www.vec.virginia.gov/ for unemployment benefits or job seeker services. Create your job search tool and receive new listings in your inbox!

Urban League – www.ulhr.org 757-226-7589 The League prides itself on finding living wage jobs and workplace equity for its “job-seeking” clients. Employers are also primary customers. The League improves the quality of the workforce through partnerships with educators and the business community.

UTILITY ASSISTANCE

Dominion Power EnergyShare – http://www.dom.com/about/community/energyshare.jsp EnergyShare pays for any type of heating bill (oil, wood, kerosene, natural gas or electricity) or cooling bill. The program provides a one-time payment of last resort for those who have exhausted other forms of assistance or who do not qualify for such help.

Virginia Energy Assistance – www.dss.virginia.gov/benefit/ea/index.cgi The Energy Assistance Program consists of 3 components: 1)Fuel Assistance designed to help pay primary heating bills, 2) Crisis Assistance to assist with emergency situations related to having no heat, and 3) Cooling Assistance to assist households with cooling equipment and/or payment of electric bills.


http://www.kidspriorityone.org/

http://www.govbenefits.gov/

http://www.unitedwayshr.org/

http://www.vbgov.com/libraries

http://www.opp-inc.org/

http://www.vec.virginia.gov/


http://www.dom.com/about/community/energyshare.jsp

http://www.dss.virginia.gov/benefit/ea/index.cgi


CREDIT COUNSELING

National Foundation for Credit Counselors –www.nfcc.org provides referrals to trusted credit counselors. 800-388-2227

Catholic Charities – www.cceva.org Debt Management Program and credit counseling programs work with you to take control of your finances, get you out of debt and improve your credit rating. We assist individuals and families of all income levels and all levels of debt.

The UpCenter – www.theupcenter.org 757.622.7017

The Art of Debt Management--a Financial Education Course, is offered the first Thursday or third Wednesday of each month from 6:00 – 8:30 p.m. at our Norfolk office for individuals experiencing financial difficulties.

HOUSING COUNSELING AND FORECLOSURE PREVENTION

Catholic Charities – www.cceva.org offers reverse mortgage counseling, foreclosure prevention, and first time home

buyer programs. Approved HUD Counseling agency.

The UpCenter – www.theupcenter.org 757.622.7017 offers reverse mortgage counseling, foreclosure prevention, and

first time home buyer programs. Approved HUD Counseling agency.

Urban League – www.ulhr.org 757-226-7589 offers housing counseling and first time home buyer programs alleviating

disparity in home ownership between minorities and the larger community.

Virginia Beach Community Development Corporation – www.vbcdc.org (757) 463-9516 The VBCDC was created to provide affordable housing opportunities for low and moderate income families within the City of Virginia Beach. The non-profit also works in concert with the City Department of Housing and Neighborhood Preservation in revitalizing neighborhoods.

Virginia Housing Development Authority – www.vhda.com 800-877-VHDA-123 your source for a variety of homeowner and renter resources. Check out the mortgage tools to determine your eligibility for a loan and how much mortgage can you afford. Renters section has a directory of rental units and a calculator for how much can I afford to pay.

PUBLIC BENEFITS

Virginia Beach Department of Human Services – www.vbgov.com/hs (757) 437-3200 3432 Virginia Beach Blvd. Provides eligibility screening for a variety of benefits such as SNAP http://www.dss.virginia.gov/benefit/foodstamp.cgi, TANF, Medical Assistance, Medicaid, etc. Virginia Health Department- Women Infant Children (WIC) – www.fns.usda.gov/wic Social Security Administration – www.ssa.gov 1-800-772-1213 Apply online or in person for retirement, disability, survivors, Medicare and Supplemental Security Income. Get information about your benefits and changes affecting your benefits.



http://www.theupcenter.org/


http://www.theupcenter.org/


http://www.vbcdc.org/


http://www.vbgov.com/hs

http://www.dss.virginia.gov/benefit/foodstamp.cgi

http://www.fns.usda.gov/wic

http://www.ssa.gov/


LEGAL ASSISTANCE

Legal Aid of Eastern Virginia – www.lawhelp.org (757) 627-5423 LASEV provides free legal services to low income residents of Accomack, Chesapeake, Gloucester, Hampton, James City, Mathews, Middlesex, Newport News, Norfolk, Northampton, Poquoson, Portsmouth, Virginia Beach, Williamsburg and Yorktown.

MILITARY

Fleet and Family Services – Navy’s Personal Financial Management program address the financial education needs of Sailors and their families and addresses the Navy’s need to keep personnel focused on mission readiness. Free monthly classes on a variety of financial issues.

Navy Marine Corps Relief Society – www.nmcrs.org : Offers financial counseling, no-interest loans, grants, various support services and referrals to other community-based resources when available. There are no fees for such assistance.

Military One Source – Education, relocation, parenting, stress - you name it - Military OneSource is here to help you with just about any need. Available by phone or online, our free service is provided by the Department of Defense for active-duty, Guard, and Reserve service members and their families. 1.800.273.8255

FREE TAX RESOURCES

IRS www.irs.gov – great free tools to determine if you are eligible for refundable tax credits. Use the EITC Assistant to see if you might be eligible for the EITC credit.

Taxpayer Advocate Service – www.irs.gov/advocate The Taxpayer Advocate Service (TAS) is an independent organization within the IRS to help taxpayers who are seeking help in resolving problems with the IRS; and those who believe an IRS system or procedure is not working as it should.

AARP Tax Aide – www.virginiataxaide.com organized to provide tax preparation to seniors and low income families.

South Hampton Roads EITC Coalition – www.shreitc.com dedicated to providing low income families access to the Earned Income Tax Credit. Families with income less than $50,000 eligible for free tax preparation.

United Way South Hampton Roads – offers roving tax site to come to your church, civic league, school or community group. We come to you! Also see a list of all free local tax sites at: www.unitedwayshr.org Just type “tax preparation” in the search box!

Free File – www.vafreefile.org file online at home for free or get guided tax preparation assistance with Virginia Free File!

http://www.lawhelp.org/

http://www.nmcrs.org/

http://www.irs.gov/

http://www.irs.gov/advocate

http://www.virginiataxaide.com/

http://www.shreitc.com/

http://www.unitedwayshr.org/

http://www.vafreefile.org/


FREE FINANCIAL EDUCATION RESOURCES

Annualcreditreport.com – your source for your free annual credit report. Obtain a report from each of the three credit bureaus to see what your creditors, employers and insurance companies see.

Ballpark Estimate – www.choosetosave.org/ballpark – Enter in some personal finance basics and find out how much you need to save for retirement to meet your goals.

CreditKarma.com – Track your credit score and view your credit report card to see what actions to take to improve your score! Connects your credit report to provide monthly tracking of your credit score.

Financial Planning Association – provides free workshops on all the topics presented today and many other topics. Contact [email protected] Also check out all the online resources through FPA at www.fpanet.org

Mint.com – Free financial management tool from the makers of Quicken. Set up alerts to let you know when significant transactions have occurred or low balances are reached to avoid bank fees!

Money101thebasics.com – Get your free financial statement and assessment on line. The first step to creating your own financial plan is to get your free assessment!

MoneySmart – fdic.gov type “Money Smart” in the search box to access the computer based instruction. Classes available for youth and adults.

Smart About Money – www.smartaboutmoney.org free resource to help you strategize ways to overcome financial barriers such as job loss, education, and medical.

Virginia Beach Public Libraries – visit your local library to get your teen connected to UR$4life program.

Virginiasaves.org – www.virginiasaves.org Virginia Saves is movement to engage everyone in increasing savings and reducing debt. Join today to become a saver by setting a goal and receiving email newsletters to encourage you on your path to success!

http://www.choosetosave.org/ballpark


http://www.fdic.gov/

http://www.smartaboutmoney.org/

http://www.virginiasaves.org/

1

Bank On It

Participant’s Guide

2

Table of Contents

• Welcome• The Four Money Cycles• Pre-Test• How It Works• Introductions to Banks and Credit Unions• Finding the Right Bank or Credit Union for You• Important Terms• Activity 1 Making Deposits and Withdrawals • Deposit and Investment Accounts• Other Services• Your Rights ~ Privacy Laws and Regulations• Financial Institution Employees Are Here to Help You• Post-Test• Glossary• Resources

3

Welcome

Welcome to the Bank On It module! By taking this training, you are taking an important first step to building a better financial future for you and your family. It all starts with understanding the basics of personal finances.

Objectives After completing this module, you will be able to: • Identify the major types of insured financial institutions • Identify reasons to use a bank or credit union• Describe the steps involved in maintaining an account • Describe two types of deposit accounts • Identify additional services that come with deposit accounts • Describe the main functions of the customer/member service representative, teller,

loan officer, and branch manager

Participant Materials This Bank On It Participant Guide contains: • Information and activities to help you learn the material • Tools and instructions to complete the activities • Checklists and tip sheets • A glossary of the terms used in this module

4

The Four Money Cycles

We learn most of our money habits when we are young. How well prepared we are to handle money is often revealed by our spending cycle. There are four basic money cycles, and we all fall into one of them. Regardless of where you are now, the goal of Bank On Virginia Beach is to help you move to Cycle Four, because that’s where financial freedom is achieved.

Cycle One: Earn-Spend-Earn-SpendPeople caught in this cycle live paycheck-to-paycheck.

Cycle Two: Earn-Spend-Borrow-SpendWhen we’re stuck in this cycle, it’s often because we have trouble separating wants and needs. Because we feel we need a particular item, such as a new TV or the latest cell phone, we often borrow money or rely on credit cards to get it.

Cycle Three: Earn-Spend-SaveThis group truly wants to save money, but they put saving low on their list of priorities and buy all their wants first. As a result, there’s rarely any money left to actually put into savings.

Cycle Four: Earn-Save-SpendWhen we get to this cycle, we understand the vital rule of financial freedom: Pay Yourself First. That requires setting aside funds for long-term financial security from every paycheck to "pay yourself' in the future. Saving is a priority because you understand its role in meeting long-term goals and creating financial stability.

Remember, financial freedom is a journey. Like any lifestyle change, you will have setbacks. Even people with “good” financial habits often flip flop between Cycles Three and Four. The important thing is not to give up. The end result of all your hard work is well worth the effort. Did you know…

The average consumer spends85% of their income on items

which last fewer than 3 years?

5

Pre-TestTest your knowledge about financial services

1. Which of the following are insured financial institutions? Select all that apply.a. Check cashing serviceb. Banks c. Credit unionsd. Pawn shop

2. Which of the following is a good reason to use a bank? a. Your money is insured up to the maximum amount allowed by lawb. Your money is safe from theft, loss, and firec. You can access your money quickly and easilyd. All of the above

3. Which of the following steps are involved with maintaining a checking account? Select all that apply.

a. Open the account b. Make deposits and withdrawalsc. Record interest and fees in your check registerd. Keep track of your balance

4. What is the main difference between checking and savings accounts?a. A checking account allows you to write checks to pay bills and buy goods. You

generally cannot write checks on a savings account.b. You generally earn more interest on a checking account than a savings account.c. Some banks may allow you to use your checking and/or savings account to pay

bills online or use your debit card.d. Both types of accounts may have transaction fees for completing more than a

certain number of transactions each month.

6

Pre-Test con’t

5. What additional services may be offered by your financial institution? Select all that apply.

a. Money orders b. Free telephone and online banking c. Discount on loansd. Free checking

6. With most online banking sites, you can access your accounts at any time to:a. View your account balance(s)b. Conduct transactions, such as transferring money between accounts, paying bills,

or ordering checksc. Download information, such as your monthly statementd. Change account information, like your address and phone numbere. All of the above

7

How Does it Work?

Let’s talk a minute about how banking actually works.

When your money is deposited in a bank or credit union, the financial institution doesn't simply lock it away. It uses your money to make loans to other people. In return, they pay you interest (rental fee to use your money) for the use of your cash.

In order for the financial institution to have enough money to pay you interest, it must earn income. It does this by charging people interest on their loans.

Deposits

Interest Interest

Loans

You

financial institution

8

Introduction to Banks & Credit Unions

Banks and credit unions are businesses that offer you a safe place to keep your money and use your deposits to make loans. Banks and credit unions are also called financial institutions, since they offer many financial services.

Reasons to Keep Money in a Bank or Credit Union

• Safety. Your money is safe from theft, loss, and fire.

• Convenience. You can get money quickly and easily. Using direct deposit, for example, allows you quicker access to your money because funds that are electronically deposited are available sooner than if you deposited a check. We will talk more about direct deposit later. You can also use Automated Teller Machines (ATMs) to get fast access to your money. Most ATMs are available 24 hours a day, 7 days a week. Additionally, you can use your ATM or debit card to make purchases instead of cash.

• Cost. Using a financial institution is almost always cheaper than using other businesses to cash your check and pay your bills.

• Security. The Federal Government insures deposits up to the maximum amount allowed by law, which is currently $250,000 per account. This means that the government will return your money to you if a bank or credit union closes.

• Financial future. Building a relationship with a bank or credit union establishes a record of paying bills, can help you save money, and help with getting a loan.

9

Types of Financial Institutions

Types of financial institutions include:

Banks. Banks make loans, pay checks, accept deposits, and provide other financial services.

Credit unions. Credit unions are exactly like banks except they are non-profit financial institutions that are owned by the account holders, called members. Opening a credit union account is like buying stock in a company where you become an owner of the credit union. Not everyone can open an account at every credit union, though, because they have to qualify based on the credit union’s “field of membership.”

Insured banks are guaranteed by the Federal Deposit Insurance Corporation (FDIC). This means that if the bank were to fail the FDIC would return your money, up to the insured amount which is currently $250,000. You can tell if the FDIC insures a bank by the displayed FDIC logo.

Insured Credit unions are guaranteed by the National Credit Union Administration (NCUA). The deposit insurance rules are the same at NCUA-insured credit unions as they are at FDIC-insured banks, and insured credit unions will display the NCUA logo.

Ownership may be limited

Make loansPay checks

Accept depositsOther financial services

Not for profit

Open to anyoneInsured

Bank Credit Union

10

Finding the Right Bank or Credit Union for You

Opt-out options?

Link to a savings account to cover overdrafts?

Overdraft fees?

Low balance alerts offered?

Overdraft Programs

Deposit hold times?

Earns interest?

Number of withdrawals per month without a fee?

Fee waivers available?

Fees?

Minimum monthly balance?

Minimum opening balance?

Checking Accounts

Requirements for opening account?

Accounts

Is it insured by FDIC/NCUA?

Do employees speak my language?

Hours?

Convenient branches and ATMs?

Do they offer the services I need?

Bank/Credit Union Information

Financial Institution /

Account Type_________





*If the financial institution is a credit union, be sure you are eligible to join.

11

Total Annual Costs

Total Monthly Costs

Other Information?

Online bill pay?


Fees?

Transaction types and limits?

Is it available?

Mobile/online banking

Debit card transactionsrequirements or limits?

Location/number of ATMs?

Rebates or bonuses for use?


Fees?

Debit Cards

Location/number of ATMs?


Fees?

ATM Cards

Services available?

Withdrawal limits per month?


Fees?

Annual percentage yield (APY)?

Minimum monthly balance?

Minimum opening balance?

Savings accounts

12

Important Terms

• A deposit is money you add to your account. When you add money to your account, you may need to fill out a deposit slip. A deposit slip tells the financial institution how much money you are adding to your account.

• If you deposit a check, you may not have immediate use of all of the funds. This is called a check hold.

• The balance is the amount of money you have in your account.

• When you make a withdrawal, you take money out of your account. You do this if you write a check, swipe your debit card at a store, or use an ATM.

• Fees are charges that a financial institution requires you to pay for various services. You may be charged monthly account service fees, fees for checks, ATM fees if you use another financial institution’s ATM, fees to take more money out of your account than you have (overdraft), and fees for services like sending money to someone in another country.

• An ATM is a kiosk or terminal where you can deposit, withdraw, or transfer money from one account to another 24 hours a day.

13

Activity 1: Making Deposits and Withdrawals

The purpose of this exercise is to practice making deposits to and withdrawals from your account and keeping track of the balance. Read the scenario carefully. Complete the table and determine the new balance. Be prepared to explain your answers.

ScenarioCarl opened an account and deposited $500 in cash. The next day, he wrote a check for

$70 to pay his electric bill. At the end of the week, he received a paycheck for $870 and deposited it into his account. What is the balance in Carl’s account after he made the payment (or withdrawal) and deposit?

Description +/- Balance

Opening Balance

Payment/Withdrawal

Deposit

14

Deposit and Investment Accounts

Deposit accounts are accounts in which you can add or deposit money. Checking and savings accounts are two examples of deposit products.

A checking account allows you to pay bills and buy goods with the money you have deposited.

• Therefore, when you write a check, use an ATM or debit card, or bank online, the financial institution takes the money from your account and pays it to the designated person or business.

• Online banking, including paying bills online, is addressed in greater detail in the Check It Out module.

• Some checking accounts may earn interest (a percentage of your balance that the financial institution pays you for keeping your money at that bank or credit union; that is, if the account pays interest).

.A savings account:• Often earns interest• Generally cannot be used like a checking account• May allow you to use an ATM or debit card

The account statement lists all of your deposits, withdrawals, fees charged to your account, ATM and debit transactions, checks written, and other messages to you. You might be required to have a certain balance to open an account, earn interest, or avoid fees. This is usually called a minimum balance.

Many financial institutions also offer investment accounts or products that are not insured by the FDIC or NCUA.

• Stocks, bonds, and mutual funds are examples of non-deposit investment products. • These carry some level of risk, meaning that you could lose some or all of the money

that you invest in these products.

15

Financial Institutions vs. Check-Cashing Services

Even though financial institutions may charge monthly fees, it is much cheaper to use a deposit account at a bank than a check-cashing service. Additional benefits when comparing banks to check-cashing services are:

• Financial institutions provide the convenience of Internet banking with access to your accounts and information 24 hours, 7 days a week

• Using a bank account responsibly can help you establish a positive banking relationship, which may be helpful if you apply for a loan

• You do not have to worry about cash being lost or stolen• You can easily save money for the future

Check-Cashing Services

Check-cashing fees:4 x $5 = $20 a month

$20 x 12 = $240 a year

Money order fees:5 x $1 = $5 a month$5 x 12 = $60 a year

Total: $300

Bank or Credit Union

Monthly fee:$5 a month

$5 x 12 = $60

Box of checks: $18

Total: $78

Savings: $222

16

Other Services

• Direct deposit. With direct deposit, your paycheck or benefit check is electronically transferred and directly deposited into your account. The amount of money is immediately available. Some banks will waive monthly fees if direct deposit is used.

• Loan. You are charged interest on loans. Interest is the money you pay to borrow money (rent someone else’s money), and it is added to the total amount you must pay back.

• Wire transfer. A wire transfer is a transfer from one financial institution to another. Most U.S. financial institutions can send money to international financial institution. If not, it can be sent as a Remittance.

• ATM (Automated Teller Machine). A fee may be involved for some ATM services.

• Money order. A money order is similar to a check. It is used to pay bills or make purchases when cash is not accepted. Many businesses sell money orders for a fee. With a checking account, you can often avoid money orders. If a money order is necessary, your bank or credit union will often charge you much less than most other businesses.

• Stored value card. Stored value, or pre-paid, cards come in several varieties that enable you to pay for goods or services. Some cards may be purchased with a value of $0 and you can add a desired amount. Others may be purchased with a set value (e.g., $25 or $50). Generally, you can reload money to, and increase the value of, the card so you can continue to make purchases.

• Debit card. A debit card is a plastic card sometimes called a check card. The debit card usually has a MasterCard or Visa logo and a magnetic strip on the back. It is tied to your checking account and allows you to pay for goods and services at stores and other businesses.

• Phone and Online Banking. These allow you to check your account online or via telephone. You may also be able to pay bills and transfer funds between accounts, stop payment on a check, obtain information on branch hours or other information, report a lost, stolen, or damaged card, etc.

17

Privacy Laws and Regulations

Privacy NoticesPrivacy notices explain how: • The company collects, handles, and shares your personal financial information • Your personal financial information is protected • You might limit the company from sharing your information with others

You received an initial privacy notice when you opened your account and you’ll get a copy sent to you every year.

Financial institutions may share your information with other companies to offer you other products and services. Federal privacy laws give you the right to stop or “opt out” of some sharing of your personal financial information.

Opting OutIf you prefer to limit the promotions you receive, or if you do not want marketers and others

to have your personal financial information, you must:• Review the privacy notice to determine whether the company shares information with

others• Tell the credit bureaus not to share information on you with lenders and insurers who

use the information to decide whether to send you unsolicited offers of credit or insurance

You have the right to opt out of some information sharing with companies that are:• Part of the same corporate group as your financial company (or affiliates)• Not part of the same corporate group as your financial company (or non-affiliates)

You can opt out of receiving prescreened offers by:• Calling 1.888.5.OPTOUT (567.8688) • Visiting www.optoutprescreen.com

18

Opting Out con’t

If you opt out, you limit the extent to which the company can provide your personal financial information to non-affiliates.

If you do not opt out within a reasonable period of time (e.g., 30 days after the company mails the notice), then the company can share certain personal financial information.

If you did not opt out the first time you received a privacy notice from a financial company, contact your financial company and ask for instructions on how to opt out.

Remember, however, that any personal financial information that was shared before you opted out cannot be retrieved.

You cannot opt out and completely stop the flow of all your personal financial information. The law permits your financial companies to share certain information about you without giving you the right to opt out. Among other things, your financial company can provide to non-affiliates:

• Information about you to firms that help promote and market the company’s own products or products offered under a joint agreement between two financial companies

• Records of your transactions―such as your loan payments and credit card or debit card purchases―to firms that provide data processing and mailing services for your company

• Information about you in response to a court order• Your payment history on loans and credit cards to credit reporting agencies

19

Who’s Here to Help You?

The primary bank or credit union employees to be familiar with are:• The customer/member service representative

– Helps you open your account– Answers general questions– Refers you to other employees who can help you– Provides written information explaining the products and services

• The teller– Deposits your money for you– Cashes your checks– Answers questions– Refers you to other employees who can help you

• The loan officer– Takes applications for loans – Answers questions– Provides written information explaining loan products– Helps you fill out a loan application

• The branch manager– Supervises all the branch operations – Helps fix problems that the other employees can’t solve

Key Points to Remember• Ask for help if you do not know whom to talk to at your bank or credit union• Ask questions until you are clear on all the information• Do not sign anything you do not understand• Ask for written information to take home to review

20

Post-Test

1. The five advantages of using a financial institution are safety, convenience, cost, security, and your financial future.

a. Trueb. False

2. What type of account is typically insured by the FDIC or NCUA?a. Depositb. Non-deposit

3. Deposit accounts generally offer which of the following banking services?a. Direct depositb. Telephone and online bankingc. ATM and debit cardsd. All of the above

4. Which Money Cycle is the best for financial freedom?a. Cycle One: Earn-Spend-Earn-Spendb. Cycle Two: Earn-Spend-Borrow-Spendc. Cycle Three: Earn-Spend-Saved. Cycle Four: Earn-Save-Spend

21

Post-Test con’t

5. When interacting with your financial institution, which of the following is important:a. Ask for help if you do not know whom to talk to at your bank or credit unionb. Ask questions until you are clear on all the informationc. Do not sign anything you do not understandd. Ask for written information to take home to reviewe. All of the above

6. If you deposit a check, you may not have immediate use of all of the funds. This is called a:

a. Minimum balanceb. Check holdc. Privacy Noticed. Balance

7. Your bank or credit union’s Privacy Notice explains:a. How your personal financial information is collected, handled, and shared b. How your account will be protected from criminalsc. How much money you must keep in your account to avoid being charged a feed. Where the bank or credit union’s ATM’s are located

22

Glossary

Automated Teller Machine (ATM): A kiosk or terminal where you can deposit, withdraw, or transfer money from one account to another 24 hours a day.

Balance: The amount of money you have in your account.Bank: A business that offers you a safe place to keep your money and uses your deposits to

make loans. This business is also called a financial institution.Bank Statement: deposits, withdrawals, fees charged to your account, ATM and debit

transactions, checks written, and other messages to you. Checking Account: An account that lets you write checks to pay bills or to buy goods. Credit Union: A non-profit financial institution owned by people who have something in

common. You have to become a member of the credit union to keep your money there.

Deposit: Money you add to your account. Deposit Account: A bank account that allows you to add money to the account. Deposit Slip: A piece of paper that tells the financial institution how much money you are

adding to your account. Direct Deposit: One method your employer or a government agency might choose to give

you your paycheck or benefits check.Interest: A percentage of your balance that the bank or credit union pays you for keeping

your money at that financial institution. Not all accounts pay interest.Loan: Money you borrow from a bank or credit union with a written promise to pay it back

later.Minimum Balance: A certain balance that your financial institution might require you to

have to open an account, earn interest, or avoid fees.Money Order: It is similar to a check. It is used to pay bills or make purchases when cash is

not accepted. Privacy Notice: A written explanation of how the company handles and shares your

personal financial information. Remittance: A money transfer that goes to a bank or a person in another country. Savings Account: An account that earns interest. Withdrawal: Taking money out of your account.Wire Transfer: A form of money transfer from one financial institution to another.

23

Re/sources

My Moneywww.mymoney.gov

U.S. government's website dedicated to teaching the

basics about financial education.

FDIC Consumer Newswww.fdic.gov/consumers

Resources to educate and protect consumers,

revitalize communities, and promote compliance with

fair lending laws.

National Endowment for Financial Education

www.nefe.org/ HelpforConsumers

NEFE’s goal is to help consumers in practical

financial ways.

Federal Reserve Board Consumer Information

www.federalreserve.gov/ consumerinfo

Provides information and explanations on regulatory changes and how you are

protected.

USAGov: Money in Generalwww.usa.gov/Citizen/

Topics/Money_Taxes.shtml

Information on money and taxes including financial agencies, saving, taxes,

scams and more.

Virginia Saveswww.virginiasaves.org

Coordinated by the non-profit Consumer Federation

of America (CFA), this campaign can help you

save money, reduce debt, and build wealth.

Jump$tart www.jumpstart.org

Dedicated to improving the financial literacy of

youth through advocacy, research, standards and educational resources.

PowerPaywww.powerpay.org

Helps you learn how to eliminate debt faster and teaches debtors how to

become savers.

The Motley Foolwww.fool.com

Provides financial solutions for investors of every kind and is designed to help you take control of your

financial life.

myFICOwww.myficocom

Offers informative credit-information products that

help you understand actions you can take to

achieve and protect your overall financial health.

Smart About Moneywww.smartaboutmoney.org

This website, offered through National

Endowment for Financial Education (NEFE), is a

great resources for families in financial stress.

24

Re/sources

Choose to Savewww.choosetosave.org/

ballpark/The Ballpark E$timate is an easy-to-use worksheet that helps you quickly identify how much you need to

save for retirement.

Practical Money Skillswww.practicalmoneyskills.com

This game-focused site is a great way for young

people to learn money skills. Try out Financial Football and Financial

Soccer!

Family Financial Management

http://www.pubs.ext.vt.edu/category/family-

financialmanagement.htmlVCE website dedicated to

financial management strategies for every stage

of life.

Financial Planning Association

www.fpanet.orgFinancial Planning

Association’s website with a lot of free articles and

web tools to help you reach your goals.

Financial Fitnesswww.financialfitness.org

Produced by the Virginia Society of CPAs, this site

provides financial management strategies.

25

Re/sources

The following resources were used to compile these modules:• FDIC Financial Education Curriculum• Credit Union National Association FiCEP Curriculum• National Endowment for Financial Education Smart About Money

1

Pre-Test Test your knowledge about banking services

1. Which of the following are insured financial institutions? Select all that apply.a. Check cashing serviceb. Banks c. Credit unionsd. Pawn shop

2. Which of the following is a good reason to use a bank? a. Your money is insured up to the maximum amount allowed by law.b. Your money is safe from theft, loss, and fire.c. You can access your money quickly and easily.d. All of the above

3. Which of the following steps are involved with maintaining a checking account? Select all that apply.

a. Open the account b. Make deposits and withdrawalsc. Record interest and fees in your check registerd. Keep track of your balance

4. What is the main difference between a checking and savings account?a. A checking account allows you to write checks to pay bills and buy goods. You

generally cannot write checks on a savings account.b. You generally earn more interest on a checking account than a savings account.c. Some banks may allow you to use your checking and/or savings account to pay

bills online or use your debit card.d. Both types of accounts may have transaction fees for completing more than a

certain number of transactions each month.

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Pre-Test con’t

5. What additional services may be offered by your financial institution? Select all that apply.

a. Money orders b. Free telephone and online banking c. Discount on loansd. Free checking

6. With most online banking sites, you can access your accounts at any time to:a. View your account balance(s)b. Conduct transactions, such as transferring money between accounts, paying bills,

or ordering checksc. Download information, such as your monthly statementd. Change account information, like your address and phone numbere. All of the above

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The purpose of this exercise is to practice making deposits to and withdrawals from your account and keeping track of the balance. Read the scenario carefully. Complete the table and determine the new balance. Be prepared to explain your answers.

ScenarioCarl opened an account and deposited $500 in cash. The next day, he wrote a check for $70 to pay his

electric bill. At the end of the week, he received a paycheck for $870 and deposited it into his account. What is the balance in Carl’s account after he made the payment (or withdrawal) and deposit?


Opening Balance

Payment/Withdrawal

Deposit

$500 $500

-$70 $430

$870 $1,300

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Post-Test

1. The five advantages of using a financial institution are safety, convenience, cost, security, and your financial future.

a. Trueb. False

2. What type of account is typically insured by the FDIC or NCUA?a. Depositb. Non-deposit

3. Deposit accounts generally offer which of the following banking services?a. Direct depositb. Telephone and online bankingc. ATM and debit cardsd. All of the above

4. Which Money Cycle is the best for financial freedom?a. Cycle One: Earn-Spend-Earn-Spendb. Cycle Two: Earn-Spend-Borrow-Spendc. Cycle Three: Earn-Spend-Saved. Cycle Four: Earn-Save-Spend

5

Post-Test con’t

5. When interacting with your financial institution, which of the following is important:a. Ask for help if you do not know whom to talk to at your bank or credit union.b. Ask questions until you are clear on all the information.c. Do not sign anything you do not understand.d. Ask for written information to take home to review.e. All of the above.

6. If you deposit a check, you may not have immediate use of all of the funds. This is called a:

a. Minimum balanceb. Check holdc. Privacy Noticed. Balance

7. Your bank or credit union’s Privacy Notice explains:a. How your personal financial information is collected, handled, and shared. b. How your account will be protected from criminals.c. How much money you must keep in your account to avoid being charged a fee.d. Where the bank or credit union’s ATM’s are located.

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Bank On It

Why Are We Here?

Earn S d

Earn S d Earn

Money Cycles

Spend Earn

Spend

Spend Borrow Spend

Earn Spend Save

Earn Save

Spend

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What Do You Know?

Let’s Talk About

Y��

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How Does it Work?

Deposits

Interest

Interest

Loans

Why Keep Money in an Account?

SafetyConvenience

CostSecurity

Financial future

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Financial InstitutionsBank Credit Union

Make loans

Pay checks

Accept deposits

Other financial services

Insured

Ownership may be limited

Not for profit

Open to anyone

F�� S��

� S��

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Opening Your Account

Finding the right place for you

Verifying your identity

Signing up for services

Deposit

Money you add to your account

Check hold ~ you may not have immediate use of deposited funds

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BalanceThe amount of money in your account

What is your balance?


Opening Balance +$100 $100

WithdrawalMoney you take out of your account using checks, ATM, debit card, etc.g


Opening Balance

+$100 $100Balance

Withdrawal -$20 $80

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Fees

Additional costs associated with certain products or servicescertain products or services

Monthly maintenance feesPenalty fees

Overdraft fees

Balance After Fees

Description +/- BalanceDescription +/- Balance

Opening Balance

+$100 $100

Withdrawal -$20 $80

F $4 $ 6Fees -$4 $76

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Complete Activity 1 in the Participant Guide.

1. Read the scenario carefully. 2 Complete the table2. Complete the table.3. Determine the new

balance.

Deposit Accounts

Checking Account Savings Account

Pay billsBuy things

Save moneyEarns interest

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Account Statements

Make sure you read and understand them

Check for any fees

Financial Institution vs. Check-Cashing Fees

Check-Cashing Services

Bank or Credit Union

Check-cashing fees:4 x $5 = $20 a month

Money order fees:5 x $1 = $5 a month

Services

$240 a year$60 a yearTotal: $300

Credit UnionMonthly Fee:

$5

$60 a year

Box of checks:$18

Total: $78Savings: $222$240 a year$60 a year

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Additional Benefits of a Bank or Credit Union

Access to your money 24/7

Builds credibility

Safe and insured

InterestA percentage of your balance that the financial institution pays you for

keeping your money therekeeping your money there


Opening Balance +$100 $100Withdrawal -$20 $80Withdrawal $20 $80Fees -$4 $76Interest +$1 $77

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Investment Accounts

Includes stocks, bonds, and mutual funds

Not insured, therefore, you risk l i i t tlosing your investment

Common Services

Stored ValueDirect Deposit

Loan

Remittance

ATM

Stored ValueCard

Debit Card

Wire Transfer Money Order Phone/OnlineBanking

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Privacy Notices

Explains how your personal financial information is shared and protectedinformation is shared and protected

Under Federal law:• Personal financial information is

private• You can stop or “opt out”

Who’s Here to Help You?

Customer/Member Service RepresentativeTeller

Loan OfficerBranch Manager

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Key Points to Remember

Ask for Ask lots of Ask for help

Ask lots of questions

Don’t sign until Get it you’re sure in writing

Questions?

financial coach guidebook - vbgov.com · needs to rest with the participant. myth: you can help...

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