finch claims service

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  • The Finch Difference

    Our business is relationship

    driven. We are energetic and

    committed to the long-term,

    enabling us to create robust

    solutions that best protect your


    You will find us to be

    professional, approachable

    and empathetic, delivering a

    personal service reflected in our

    promises to be Clear, Simple,

    Efficient and Connected.

    Our Claims Proposition

    At Finch we believe that successful

    claims management and settlement

    constitute the tangible value of our

    insurance products. At what is often

    a stressful time, our in-house claims

    team will work closely with you to

    manage your claim proactively, in

    line with a strategy agreed with you

    ensuring there are no surprises.

    During the claims settlement

    process Finch will continue to

    support your business needs.

    We work closely with our

    partners to develop bespoke

    claims handling agreements,

    incorporating nominated solicitors,

    recognised loss adjusters and

    where appropriate, third party

    administrators to deliver a service

    incorporating the very best support

    and advice.

    Our claims service includes

    24/7 reporting

    Out of hours contacts

    Clearly defined claims standards

    and service level agreements

    Provision of Management

    Information reflecting your needs

    Targeted Intervention and

    interpretation of Management


    Major losses assistance

    Connecting with professionals

    when required

    Assistance with calculating


    Management of self insured


    Targeted Intervention Model

    With our consultative approach, as

    well as managing claims, we take the

    time to identify any underlying trends

    that may be affecting your business

    such as claim frequencies, costs,

    problem locations, repeat offenders

    and causation.

    We are then able to highlight areas

    within your business where changes

    or improvements can be made,

    resulting in costs savings such as

    lower claims costs and premiums.

    You will see from our model (below)

    that this as an ongoing process

    as we constantly review, analyse

    and identify areas for improvement,

    working in partnership with you and

    connecting you with any services

    you may require.







    we connect


    Finch Claims

  • Our claims team operates from

    our Manchester office. We have

    invested in individuals of the

    highest calibre to deliver the first

    class service we pride ourselves

    on. Our talented claims experts

    have extensive insurance industry

    experience both as insurers and

    brokers. They have a tenacious,

    proactive approach and deliver

    an empathetic, friendly service

    throughout the claims process.

    Tricia DunningClaims Team Leader

    Philip Allcock

    Senior Claims Handler

    Gary HoxworthClaims Executive

    Antony HutterClaims Handler

    Lisa Jenkinson CarrClaims Handler

    Rachel MonksClaims Handler

    Kim TaylorClaims Handler

    Sophie HulbertClaims Admin

    Contact our claims team:

    Main claims helpline:

    tel: +44 (0)161 242 4301

    Motor Fleet helpline:

    tel: +44 (0)161 242 4321


    Claims - the Finch difference

    Worldwide Broker Network (WBN)

    As a founding member of the WBN, the

    largest global network of Independent

    Insurance Brokers and Employee Benefit

    consultants, Finch is able to draw on the

    expertise of international partners who

    also manage claims on the ground in

    over 100 countries.

    UNA, The Independent Broker Alliance

    Finch is a founding member of UNA, an

    alliance of 11 major regional insurance

    brokers. Established in 1997 it is a unique

    force in the insurance broking market

    place offering clients a quality independent

    service, with the expertise and shared

    resources of a national organisation,

    enabling us to work together to resolve

    any issues for our clients.

    we connect


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