finding application problems before they impact users
DESCRIPTION
In a webcast on February 25, 2014, Senior Editor at IDG's Custom Solutions Group, Bill Laberis, and Aruna Ravichandran, Vice President , Product Marketing at CA Technologies reviewed CIO’s newest APM best practices survey and year over year comparison with and discussed the secrets to bridge the gap between the promise of APM and its reality today. In the 4th annual survey that CIO’s IDG Research Services conducted with their community members, it is not surprising to find that, consistent with previous years’ results, IT organizations are putting an ever increasing importance on the ability to meet user expectations. What may be surprising, however, are data that reveal a significant disconnect between those expectations and IT’s ability to actually meet them, as well as the answer to where IT organizations need to focus their efforts in order to bridge that gap. On-demand recording the webcast is available at http://bit.ly/1f0Lss1 Aruna used this presentation to provide an overview of the CA Application Performance Management Solution in the second half of the webcast. More information on CA APM solution can be found at http://www.ca.com/apmTRANSCRIPT
© 2014 CA. All rights reserved.
Finding Application Problems Before they Impact Users ____________________________________________________________________________________________________________
CA Application Performance Management
Aruna Ravichandran Vice President, Product and Solution Marketing APM and DevOps CA Technologies 2/25/14
2 © 2014 CA. All rights reserved.
What has APM got to do with Water???
Water Pressure This is similar to
infrastructure monitoring
Water Quality This is similar to
application quality
Both have to viewed concurrently
CA looks at EVERYTHING that touches the
application
3 © 2014 CA. All rights reserved.
Off- Premise End-User Analysis
Measures the performance of
the delivery of the application over the Network and
Servers
Application-Delivery Analysis
Measures performance
from the perspective of the
End User
End-User Analysis
Diagnostics, Root-Cause Analysis and
triage of application component tiers
Application Root Cause Analysis
Multi-Variant Analytics
APM Domains
4 © 2014 CA. All rights reserved.
Proactively detect issues; conduct problem triage; diagnose root cause
Monitor all business transactions through the infrastructure; measure response & SLAs
Understand End-User experience; establish SLAs
CA APM: End-user Experience End-to-end View of Business Transactions
WAN/ WWW
End User
App Server Router Firewall Switch Web Servers
Load Balancer Portal
SAP
Siebel
Web Services
3rd Party Applications
Databases
PSFT
Database
NETWORK USER FRONT END
MIDDLEWARE
BACK END
Mainframe
End User Experience
What is happening with my critical applications?
How well are my key transactions performing?
Who’s impacted?
Which transactions are failing to
meet expectations?
1
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Every packet for every Client – Server hop is analyzed and compared against adaptive baseline
Each Client -> Network -> Server connection is analyzed.
Passive Traffic Analysis gives visibility to each leg of an application
CA APM: Application-delivery Analysis Visibility to Tier-based Performance
WAN/ WWW
End User
App Server Router Firewall Switch Web Servers
Portal
SAP
Siebel
Web Services
3rd Party Applications
Databases
Mainframe
PSFT
Database
USER FRONT END
MIDDLEWARE
BACK END
Load Balancer Backend Network
NETWORK
Network Triage:
Which locations are being
impacted, for how long?
Which tier is the cause of the problem?
Is it an application or an infrastructure
problem?
2
6 © 2014 CA. All rights reserved.
Application Tiers:
Why is my customer unhappy?
Is the application waiting on a slow backend service?
Is there a block of code
that is causing the
issue?
3
Diagnose root cause Triage application performance degradations
Understand Application interactions.; Detect anomalies
CA APM: Root-cause Analysis Deep-dive Inspection; See Inside The Application
WAN/ WWW
End User
App Server Router Firewall Switch Web Servers
Load Balancer Portal
SAP
Siebel
Web Services
3rd Party Applications
Databases
PSFT
Database
NETWORK USER
MIDDLEWARE
BACK END
Mainframe
FRONT END
On Prem or in the
Cloud
7 © 2014 CA. All rights reserved.
Network
End User
App Server Router Firewall Switch Web
Servers Load Balancer
CA Identity Manager
Portal
SAP
Siebel
Web Services
Databases
Mainframe
PSFT
Database
A
Enterprise Manager
Multiport Collector (MTP)
Copied Network Traffic
Role-Specific Management
Consoles
Advanced Analytics
Engine
Mobile Dashboards
Root-Cause Analysis: Introscope
Java/.NET Class & Method Performance, Errors, Always-on Recording, Transaction tracing, Visibility into backend services.
3
Agentless Triage: Application Delivery Analysis
Proactive notification when performance varies from historic norms. Triage whether issues lie in application or infrastructure.
2
Multi-Variant Analytics:
Application Behavior Analysis
Data Agnostic, Anomaly Detection, Pattern Matching, Auto Configuration
4
End-User Experience: Customer Experience Manager
Business-Centric Reporting, Transaction Throughput, SLA’s & Scorecards, Success & Failure Rates, Tie Actual Users to Activity
1
CA APM: Four Simple Steps One Holistic Solution
8 © 2014 CA. All rights reserved.
Proactive Analytics Multi-variate analytics finds problems BEFORE
they impact users
Deepest Coverage of Most Critical Apps SAP, Citrix, SharePoint, Hadoop
Java, .NET, Mobile applications, web 2.0, Many, many other protocols
CA APM: 360 View of Applications Scalable to the Largest Environments
Unmatched Depth Drill down deep into from end-user to the
mainframe
Real Time Metrics See each user
transaction in real time
Relentless Tracking Ability to track every transaction any time
9 © 2014 CA. All rights reserved.
CA APM: Application Behavior Analytics (ABA) CA Exclusive Feature
ABA: A Different Type of Analysis • Takes multiple data sources • Analyzes in aggregate • Fully integrated into APM user experience • NO ADDITONAL COST FOR ABA!!
Anomaly Detection Processes 100,000
multi-variant metrics per 15-second interval
Auto-Config Automatically
configures itself & adapts to app changes
Pattern Matches Recognizes abnormal behavior on its own
Data Agnostic Reviews data from ANY
soource
10 © 2014 CA. All rights reserved.
CA Cloud Monitor Deep SaaS Based APM Solution
On-premise Monitoring Stations • 48 Countries / 94 locations / 15 Time Zones • Same capability when as set behind the firewall • Unmatched browser monitoring ability • Mobile Access!
Synthetic Transactions
From global Points Of Presence (POPs)
48 Countries / 92 Cities
15 Time Zones
24x7 Application availability, & service levels, API &
web services monitoring
End to End User experience
validation
Integrated Use stand alone or
integrated with on-prem CA APM
11 © 2014 CA. All rights reserved.
Differentiation for partners Better business outcomes
for customers
Cross Enterprise Integration CA Mainframe
CA Siteminder (Security) CA Infrastructure Management
CA LISA (Test & Dev)
OEM Integration SAP (Exclusive)
Citrix Microsoft
Many More
Cloud Providers Amazon
Rackspace More
CA APM: Comprehensive Integration Complete Enterprise-wide Solution
On
-Pre
m /
Clo
ud
P
ub
lic
Clo
ud
12 © 2014 CA. All rights reserved.
CA APM: For Industry Leaders 1000+ Large Enterprise Installations
Telecommunications Customer
• Monitors 25,000+ JVMs • Across global datacenters • Reports 25,000,000
metrics every 15 seconds • Over 140B metrics/day
Banking Customer
• Manages 14,000+ JVMs & middleware • Manages critical applications like Online banking & Investment banking
Communications Customer
• Monitors 16,000+ JVMs • 20,000,000 metrics
every 15 seconds • Watches 2500 business
processes • Dashboards to exes
Software Customer • Monitors 9,000+ JVMs • Monitors 2,500,00
concurrent sessions • Across on-prem, private
& public cloud • Reports to 120+ managers
7 of 10* of Top Banks
of Top Telecommunications Companies
of Top Healthcare Companies *Source: Fortune Global 500, 2013
13 © 2014 CA. All rights reserved.
Scale for Largest Environments
Visualization for Relevant Insight
CA APM with Application Behavior Analytics No Other Solution Provides this Breadth of Coverage
360 View for Exceptional Experience
Application Behavior Analytics Auto-configures & automatically searches for anomalies
to find problems BEFORE they impact users
© 2014 CA. All rights reserved.
CA APM Application Behavior Analytics Demonstration
Bart Peluso
February 25, 2014