finnone neo myloan - nucleus software
TRANSCRIPT
Instant messaging applications such as WhatsApp, Viber are wildly popular. In fact WhatsApp has more than 2 billion users worldwide. Lenders, seeking to actively engage their customers should add instant messaging apps to their portfolio of service channels.Nucleus Software’s FinnOne Neo myLoan is an AI powered conversational chatbot that enables banks and other financial institutions to service their loan customers on WhatsApp and other instant messaging platforms. The solution, significantly reduces service time and the cost of servicing while dramatically enhancing customer experience. FinnOne Neo myLoan, an intelligent service chatbot, enables lenders to provide a personalized loan servicing experience and o�er contactless digital banking. Throughquick and easy steps, a verified customer can register to the WhatsApp chatbot service on their mobile phones and self-service the requests.
INTELLIGENT ENGAGEMENT, EHNANCED CUSTOMER EXPERIENCE
FinnOne Neo myLoan allows users to choose from a menu of servicing options either by selecting the appropriate number or by typing the relevant keyword. The AI conversational
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FinnOne Neo myLoan
AI powered conversational chatbot for self-servicing of loans on WhatsApp
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capability helps the myLoan chatbot to understand the conversations and respond. The chatbot, readily integrated with WhatsApp, provides instant answers to customer queries and fulfills the request instantly.
CONTACTLESS LOAN SERVICING, REDUCED PROCESSING TIME
For Banks and other financial
digital banking capability to their customers, FinnOne Neo myLoan is a quick, easy and user friendly self-servicing channel in lending. The end customers can easily use it to address their loan service needs such as to generate statement of accounts, no objection certificates and no dues certificates. They can even check service request status, repayment installment amount and last transaction details. The WhatsApp chatbot drastically reduces the service time as compared to other channels and provides 24X7 contactless servicing.
QUICK INTEGRATION, RAPID DEPLOYMENT
With its plug and play architecture,
integration through APIs. Lenders can launch the digital service much faster than traditional service channels and deliver speed, convenience and personalized service to their customers. To start a conversation with FinnOne Neo myLoan, the customer simply types “Hi” or “Hello” from their registered mobile number.
FinnOne Neo is the next-generation lending solution built on an advanced technology platform, designed to shape the future of lending across Retail, Corporate and Islamic sectors for banks and financial service companies. The multi-channel solution which helps digitize the complete loan lifecycle end to end, supports both cloud and on-premise deployments. The solution handles complete loan lifecycle covering:
FINNONE NEO
Lending Analytics
Collections
Customer Acquisition
Loan Management
Lending Mobility
Enterprise Content Management
FinnOne Neo Lending Mobility helps banks manage the end to end loan life cycle of their customers on mobile. Powered by integrated modules that can be deployed separately, the solution helps banks on-board customers faster, deliver better service to customers and simplify collection processes for agents. The solution is made up of the following modules:
• Mobile Customer Acquisition System (mCAS)
• Mobile Loan Self-Sourcing (mApply)
• Mobile Loan Servicing (mServe)
• Mobile Loan Collections (mCollect)
• Mobile Microfinance (mFin)
• FinnOne Neo Geo Tracker
FINNONE NEO LENDING MOBILITY
• Web Portal for Loan Self-Sourcing (eApply)
• Web Portal for Loan Servicing (eServe)
FINNONE NEO DIGITAL PORTAL
ABOUT NUCLEUSSOFTWARE
Nucleus Software is the global leader in advanced digital technology platforms that power Lending and Transaction Banking businesses worldwide. With over three decades of expertise, it supports the mission critical operations of more than 200 financial institutions in 50 countries across Retail and Corporate Lending, Transaction Banking and Cash Management, Automotive Finance and other business areas.
AWARDS
Celent Model Bank Award
Celent Model Bank Vendor Award
IDC Insights Award
2016
Vietnam Prosperity Bank,Vietnam
2013
HDFC Bank, India2010
ICICI Bank, India2009
DCB Bank, India2015
ICICI Bank, India2014
Asian Banker Technology Implementation Award
Best Lending Technology Implementation Award
ICICI Bank, India
SPFC, India
2014
2018
RBI Trailblazer Award
CIMB, Malaysia2013
IBS Intelligence FinTech Innovation Award
Roha Housing Finance, India2019
Celent Model Bank Award For Retail Lending
RattanIndia Finance, India2020
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FinnOne Neo myLoan brings with it the ability to capture leads for both new & existing customers, refer new customers. The pluggable API component based design also provides lenders with collections capabilities by providing end customers with on-the-go solution for making payments against the overdue amounts.
KEY FEATURES
• AI powered conversational chatbot
• Pluggable component design with APIs
• API integration with Twilio communication platform
• Single customer multi-loan support
• 24 x 7 contact-less customer loan servicing
• Pre-built essential services
• Overdue payment facility
• Multi lingual support
• Lead & referral capture
conversations and the transmission of data / attachments through the Enterprise Communication Connector. All service calls and responses route through secure trusted source access at FinnOne Neo integration layer. Twilio, a communication platform that empowers the communication channels like VOIP, Phones, and messaging to be embedded into web, desktop and mobile software, has been used to integrate enquiry chatbot of FinnOne Neo myLoan with WhatsApp messenger to provide a hassle free experience to end customers.
HIGHER EFFICIENCIES, REDUCED COST OF SERVICING
With myLoan, lenders can resolve servicing queries digitally on a channel preferred by their customers. By helping customers handle routine requests via easy to use, self-service solution, not only can lenders reduce the workload on their call centers and branches but they can also dramatically reduce the cost of servicing. To make the overall customer experience more interactive and easy to comprehend, the solution provides regional language support.
FinnOne Neo myLoan secures
SECURE TRANSACTIONS, EASY TO USE INTERFACE