fiori customer interest_groups
TRANSCRIPT
SAP Fiori Customer Interest Groups
Marie Kretz
September 4th, 2014 Customer
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 2 Customer
Agenda
What is SAP Fiori?
What are SAP Fiori Customer Interest Groups?
Collaboration opportunities
What to expect
How to join the interest group?
Additional information
What is SAP Fiori?
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Fiori in a nutshell
SAP Fiori represents a new design and user
experience targeting simplification and ease of
use running seamlessly on multiple devices
such as desktop, tablet and smartphone.
SAP plans to continue to invest in providing a SAP
Fiori user experience for a broad range of
solutions.
For the definition of SAP Fiori apps, we are
following a role-oriented approach.
What are SAP Fiori Customer
Interest Groups?
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Definition and goal
Definition
The SAP Fiori Customer Interest Group is open to every customer
interested to work with us on defining and improving SAP Fiori. It is
organized by LoB areas, industries, and SAP solutions which are
focus areas for Fiori development now and in the future.
Goal
We want to develop a close relationship that extends over more
then one development cycle and collaborate with end users as well
as interested subject matter experts on an ongoing basis.
The exact collaboration needs and time frame for a Fiori App is not yet
determined and will be communicated by the area responsible when
known.
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LoB areas, industries, and SAP solutions in focus
SAP Fiori Customer Interest Groups @ Customer Influence
• Asset Management
• Environment, Health, and Safety
• Human Resources
• IT Management
• Research and Development, Engineering (SAP PPM,
SAP PS)
• Retail and Multichannel
• Customer Engagement & Commerce (CEC)
• Finance
• Governance Risk and Compliance (GRC)
• Idea to Delivery (SAP PP, SAP QM, SAP SCM)
• Sourcing to Pay (SAP MM, SAP MM-PUR, SAP SRM)
• Transportation & Logistics (T&L)
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Customers who register for a working group
• Involve end-users in validation activities who help us to understand
their real needs
• Agree in general to be informed about future SAP Fiori
engagements
• Benefit from regular product update events
• Receive invitations to concrete engagement projects
• Can de-register from the working group at any time
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 9 Customer
Feedback Agreement
Before collaboration can
begin, we will check if the
Feedback Agreement
document is already in place.
We will contact you if action
needs to be taken.
Once signed, this is
applicable for any app or
other project.
Ensure
Non-disclosure
SAP Feedback Agreement
Customer
Commitment
Clarity on Intellectual
Property
Project Independent
Collaboration opportunities
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Collaboration opportunities
SAP customers & end-users are
at the heart of Fiori apps design
3 Collaboration Opportunities
Portfolio & Roadmap Definition
Design Phase
Development
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3 Collaboration opportunities in detail
Portfolio, Roadmap Definition
Develop the right apps
We analyze the most frequently used
functionalities and define a list of use
cases and roles.
Development
Develop the apps right
We setup regular user validation
sessions to review apps in
implementation.
Designers, user researchers, and
developers capture your input and
roll-in the feedback to further
improve the apps until delivery.
Design Phase
Design the apps right
We start with the description of the main
user (persona) for a group of apps and
then design initial screen flows.
Once these are available, we engage with
real end users and validate the persona,
the use cases, and the initial designs.
Your users give feedback.
You validate the selected use
cases and roles that drive value in
your organization.
Your users validate and give
feedback up until the release of
the app.
What to expect
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Planned activities and estimated efforts
• Regular participation in the SAP Fiori Customer Co-Innovation calls
(approx. 1 hour every 6-8 weeks): Overview of current and planned SAP
Fiori apps, demos, and possible special presentations.
• Close collaboration with end users during the design phase of the
apps: 2-3 individual conference calls over 3 weeks (approx. 1 hour
each).
• Loose collaboration with the end users during the implementation
phase: 1-2 conference calls over 2 months (approx. 1 hour each).
• Possible participation in future Customer Pre-Release reviews
scheduled over 2 days just before release of an app: several sessions
approx.1 to 1,5 hour each.
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 15 Customer
Customer role
Participating customers will be
kindly asked to:
• Involve end-users in these
activities who help us to
understand their real needs
• Work with us and provide feedback
on an ongoing basis as the SAP
Fiori App creation proceeds from
personas through use cases and
initial screen flows to
implementation.
Participating in a Remote Usability Test
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 16 Customer
Fiori Customer Engagement Experience Example
Research Request
• Online session for
end-user
interviews: 1h
• Participate in phone
call to validate
learnings: 1h
Registration
• SAP
Fiori@Customer
Influence
• Receive Email
• Sign Feedback
Agreement
Co-Innovation Call
• Participate every
6 - 8 weeks: 1h
• Learn about next
collaboration
opportunities
• Get updates on
Fiori apps
Design Validation
• Set-up / Participate
in end-user
validations: 2 calls,
1h each
Development
Validation
• 1 remote product
review with
IT/Process expert
and end users: 1h
Customer Pre-
release Reviews
• Provide feedback
on new apps:
>1h – depending
on number of
apps reviewed
How to join the interest group?
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Influence SAP Fiori
SAP Fiori Customer Interest Groups
Sign-up via: SAP Fiori@Customer Influence
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 19 Customer
SAP Fiori@Customer Influence
Step 1:
Decide for focus
Step 2: Register
Additional information
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You can also learn more about SAP Fiori here
Customer Influence: https://influence.sap.com
Fiori on the SAP Hana Marketplace: http://www.saphana.com
Fiori Experience Page: https://experience.sap.com/fiori
Installation & Configuration: https://help.sap.com/fiori
SAP website: Two UX solutions now included with sap software
Participate in improving products with SAP: http://experience.sap.com/participate/
© 2014 SAP SE or an SAP affiliate company. All rights reserved.
Thank you
Contact information:
Marco Dorn
Customer Engagement Initiative
SAP SE, Dietmar-Hopp-Allee 16
69190 Walldorf, Germany
T +49 6227 7-48233
F +49 6227 78- 43982
M +49 151 5711 8702
Marie Kretz
Fiori Customer Engagement
Frontrunner Applications Team Walldorf
SAP SE, Dietmar-Hopp-Allee 16
69190 Walldorf, Germany
T +49 6227 7-49022
F +49 6227 78- 41496
M +49 151 438 200 86