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Fire at the Fire at the Norwich City Hotel Norwich City Hotel Evacuation Scenario Evacuation Scenario Click here to enter your Click here to enter your name name Click here to move to the next slide

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Page 1: Fire at the Norwich City Hotel Evacuation Scenario Click here to enter your name Click here to enter your name Click here to move to the next slide

Fire at the Fire at the Norwich City HotelNorwich City Hotel

Evacuation ScenarioEvacuation ScenarioClick here to enter your nameClick here to enter your name

Click here to move to the next slide

Page 2: Fire at the Norwich City Hotel Evacuation Scenario Click here to enter your name Click here to enter your name Click here to move to the next slide

You are working as usual in You are working as usual in reception ….reception ….

Click here to move to the next slide

Page 3: Fire at the Norwich City Hotel Evacuation Scenario Click here to enter your name Click here to enter your name Click here to move to the next slide

When a guest comes to reception…When a guest comes to reception…

I thought I’d better letyou know that I couldsmell smoke on the second floor near my room

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Page 4: Fire at the Norwich City Hotel Evacuation Scenario Click here to enter your name Click here to enter your name Click here to move to the next slide

What should you do?What should you do?Click one of the following…

Nothing, it’s probably someone smoking Nothing, it’s probably someone smoking a smelly cigara smelly cigar

Phone the fire brigade immediatelyPhone the fire brigade immediately Go with the guest and investigate the smGo with the guest and investigate the sm

ellell Ask the duty manager to investigateAsk the duty manager to investigate

Click here to move to the next slide

Page 5: Fire at the Norwich City Hotel Evacuation Scenario Click here to enter your name Click here to enter your name Click here to move to the next slide

The manager returns…The manager returns…Start the

evacuation procedure please, I couldn’t fight the fire.It’s in the laundry room

on the second floor

OK, I’ll do it straight away

Click here to move to the next slide

Page 6: Fire at the Norwich City Hotel Evacuation Scenario Click here to enter your name Click here to enter your name Click here to move to the next slide

You phone the fire brigade, You phone the fire brigade, what do you say?what do you say?

Click to enter your answer

Click here to move to the next slide

Page 7: Fire at the Norwich City Hotel Evacuation Scenario Click here to enter your name Click here to enter your name Click here to move to the next slide

Now you need to alert staff Now you need to alert staff and guests by using the PA and guests by using the PA systemsystem

What could you say?What could you say?

Click to enter your answerClick to enter your answer

Click here to move to the next slide

Page 8: Fire at the Norwich City Hotel Evacuation Scenario Click here to enter your name Click here to enter your name Click here to move to the next slide

What should the reception What should the reception team do now?team do now?

Select all of the things you Select all of the things you think they should do…think they should do…

Click to enter your choicesClick to enter your choices

Click here to move to the next slide

Page 9: Fire at the Norwich City Hotel Evacuation Scenario Click here to enter your name Click here to enter your name Click here to move to the next slide

A guest telephones from A guest telephones from their room …their room …

Do I have to leave my room?I was just about to get into the shower

Click here to move to the next slide

Page 10: Fire at the Norwich City Hotel Evacuation Scenario Click here to enter your name Click here to enter your name Click here to move to the next slide

How should you reply? How should you reply? Click one of the following…

““You should pack your things together You should pack your things together and leave the hotel”and leave the hotel”

““Don’t worry, the fire is on a different Don’t worry, the fire is on a different floor, stay where you are”floor, stay where you are”

““You must leave your room immediately You must leave your room immediately and go to the fire assembly point”and go to the fire assembly point”

““It’s your decision, but we advise you to It’s your decision, but we advise you to leave the hotel”leave the hotel” Click here

to move to the next slide

Page 11: Fire at the Norwich City Hotel Evacuation Scenario Click here to enter your name Click here to enter your name Click here to move to the next slide

A guest comes to the A guest comes to the front desk…front desk…

It’s cold and wet out there –

can I stay inside?

Click here to move to the next slide

Page 12: Fire at the Norwich City Hotel Evacuation Scenario Click here to enter your name Click here to enter your name Click here to move to the next slide

How should you reply? How should you reply? Click one of the following…

Stay inside where it’s dry, that will be fineStay inside where it’s dry, that will be fine You must go outsideYou must go outside Go and fetch your coat from your room – Go and fetch your coat from your room –

as long as you are quickas long as you are quick Stand by the door and go outside if you Stand by the door and go outside if you

need toneed to

Click here to move to the next slide

Page 13: Fire at the Norwich City Hotel Evacuation Scenario Click here to enter your name Click here to enter your name Click here to move to the next slide

Some receptionists have Some receptionists have left the hotel, what should left the hotel, what should they be doing now? they be doing now?

Select all of the things you Select all of the things you think they should do…think they should do…

Click to enter your choicesClick to enter your choices

Click here to move to the next slide

Page 14: Fire at the Norwich City Hotel Evacuation Scenario Click here to enter your name Click here to enter your name Click here to move to the next slide

If a guest is missing, what If a guest is missing, what should you do? should you do? Click one of the following…

Go and check their roomGo and check their room Shout their name loudly so they can hear Shout their name loudly so they can hear

youyou Assume they are out of the hotel for the Assume they are out of the hotel for the

day/nightday/night Report it to the Fire OfficerReport it to the Fire Officer

Click here to move to the next slide

Page 15: Fire at the Norwich City Hotel Evacuation Scenario Click here to enter your name Click here to enter your name Click here to move to the next slide

When can you go back When can you go back inside the hotel? inside the hotel? Click one of the following…

When others start drifting back inWhen others start drifting back in When it’s clear that it’s safe to do soWhen it’s clear that it’s safe to do so When the Fire Officer says you canWhen the Fire Officer says you can When you are cold and bored of standing When you are cold and bored of standing

aroundaround

Click here to move to the next slide

Page 16: Fire at the Norwich City Hotel Evacuation Scenario Click here to enter your name Click here to enter your name Click here to move to the next slide

Thanks to our students Thanks to our students for their excellent for their excellent

posing!posing!

Click here to show all of your answers Click here to show all of your answers You can print them for your lecturer here tooYou can print them for your lecturer here too

Make sure you answer YES to update your answers when the grey dialogue box appears after you click here