#firmday birmingham 7th may 2015 - emma mirrington - "top ten mistakes in-house recruiters...
TRANSCRIPT
The Top Ten Mistakes that In-house Recruiters Make
Emma Mirrington
Introduction
About Me
• 15 years in talent acquisition
• Unilever
• Sky
• Mars
• Currently consulting/ interim in-house
About The FIRM
• UK’s leading membership organisation for in-house recruiters
• Formed 2009
• Now over 8000 members
• 70 countries
• Develop / Support / Inspire
The Top Ten Mistakes that IIn-House Recruiters have made
Make
No.1 - Wellbeing
• Direct sourcing has got a lot to answer for!
• Increasing issue of stress and resilience
• We put ourselves last
• Long hours / Lack of exercise /Diet
• Must ensure that we look after ourselves so that we can look after our businesses
No. 2 – Planning and Organising
• SHL OPQ conducted by members of The FIRM
• Top 3 competencies which they felt were most important:
Working with People
Planning and Organising
Delivering Results and Meeting Customer expectations
The results showed…
The FIRM’s OPQ results
COMPETENCIES
and moving swiftly on…
No. 3 – Stakeholder Management
• Communication, Communication, Communication
• Say what you’re going to do, then do what you said you were going to do
• Perfection is not always necessary
• SILENCE… is the killer of most stakeholder relationships
• Importance of water cooler updates
• Honesty is the best policy
• Use data to influence
No.4 – Tools and Equipment
• It’s not always what you’ve got but how you use it
15% of members still don’t have access to an ATS
• Job board agreements
• Employee Referral Schemes
• Linked In – the new gym membership?
• Focus on the basics and maximise them
No. 5 – Time Management
• Links back to previous OPQ results
• Every Recruiter’s PDP
• Key issues:
Ineffective prioritisation
Inability to say no
Overplayed strength re responsiveness
Requisition overload
Nature of role/ out of hours means we just extend them
Procrastination
“You get to decide where your time goes. You can either spend it moving forward, or you can spend it putting out fires. You decide. And if you don't
decide, others will decide for you.”
No. 6 – Supplier Management
• Poacher turned gamekeeper
• Be nice!
• Partnership approach
• Invest in the relationships – it pays dividends
• What goes around comes around
• 60% of us started agency side..
No. 7 – Inwardly Focussed
• Can’t see the wood for the trees
• My magic formula:
• The importance of external benchmarking
• You are not doing as badly as you think you are!
Inspiration
InnovationInsight
No. 8 – Metrics and Data
• Probably should be number two on the list!
• The only way to make informed decisions
• The FIRM’s Annual Membership Survey
2012 - 55% of respondents didn’t track candidate source
2014 - 17% didn’t track candidate source
• Let down by our ATS?
• User error?
• We can still do better!
No. 9 – Too focussed on what's not working
• Take some time out to review progress
• Celebrate success
• Manage your internal brand
• Ensure you watch each other’s back
• One HR approach
No. 10 – Leaving the team behind (leaders only)
• Not giving enough context
• Too focussed on the end goal
• Not showing the team they care
• Not listening to feedback
• Why, What, When and How
1. Wellbeing2. Planning and Organising3. Stakeholder Management4. Tools and Equipment5. Time Management6. Supplier Management7. Inwardly Focussed8. Metrics and Data9. Too focussed on what’s not working10. Leaving the team behind (leaders)
The Top Ten Mistakes - recap
Any Questions?
