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The Culture Effect on Employee Satisfaction and Productivity

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Speaker

David SoraghanClient Relationship Director

@GlassdoorUK

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© Glassdoor, Inc#GLASSDOOR

companies540K

countries190

monthly UUs~30M

content12M

mobile50+%

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Do Satisfied Employees = More Productive Employees?

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Yes! Investing in Employees Boosts Productivity

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£ £ £ £ £ £10% increase in pay =

1 point increase in satisfaction on 0-100 scale

Source: Glassdoor Economic Research, 2015

© Glassdoor, Inc#GLASSDOORSource: Glassdoor Economic Research, 2015

Findings:Salary is NOT the main driver of satisfaction

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Findings:Culture, opportunities and leadership matter most

Source: Glassdoor Economic Research, 2015

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Why Does All of This Matter?The Culture Effect

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Findings:

Source: Chamberlain, Andrew (2015). “Does Company Culture Pay Off? Analyzing Stock Performance of ‘Best Places to Work’ Companies,” online at http://bit.ly/1QTGJ0xAssumes rating-weighted portfolio of Glassdoor Best Places to Work. See full report for details.

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Glassdoor’s “Best Places to Work” list outperformed the S&P by 122% from 2009 to 2014

Glassdoor’s “Best Places to Work” list outperformed the S&P by 122%Lowest rated companies underperform S&P by 29.5%

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A Clear Causal Link

Employee Satisfaction means improved financial performance

1- increase on Glassdoor = 7.9% avg. jump in Company Market

Value

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Do Satisfied and Productive Employees = Satisfied Customers?

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Employee First

Put your staff first, customers second, and shareholders third

“

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Increasing employee engagement investments by 10% can

increase profits by £1850

per employee, per yearSource: Workplace Research Foundation

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More Than One Way to InvestIt’s not all about the Money!• Recognition From Supervisors• Clear Communication From Leadership• Transparency• Solicit Feedback• Listen to Feedback

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© Glassdoor, Inc#GLASSDOOR

Happy Employees = Happy Customers

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Would current

employees recommend

your organisation to a friend?

What arejob seekers

sayingabout you

onsocial?

What isyour

companyrating

onGlassdoor?

Ask Yourself…

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What this means…Happy and satisfied employees mean happy and satisfied customers

Your employees are your brand

It pays to care

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