fits presentation
DESCRIPTION
Presentation From EduGeek 2010 Conference.TRANSCRIPT
Framework for ICT Technical Support
(FITS)
Trevor Greenfield
Technical Director - The FITS Foundation
FITS
Our objective here is
To provide some information about FITS, how it can help achieve good technical support and maximise return on investment for users
To outline who ‘The FITS Foundation’ is and how it relates to Becta
To update you on FITS 2.0
To describe the new FITS Accreditations
Provide contact details for The FITS Foundation
What is FITS?
FITS is the “Framework for ICT Technical Support”
FITS was developed from best practice processes and designed specifically for educational establishments
FITS provides the processes required for efficient and effective management and delivery of technical support
Introduction to FITS
Service Level and FinancialManagement
IncidentManagement
Service Desk
ProblemManagement
SecurityManagement
OperationsManagement
ICT Strategy
WorkforceManagement
ChangeManagement
ConfigurationManagement
Why does FITS matter?
The FITS Goal
Our goal is to support better teaching & learning outcomes by:
- Providing more reliable ICT
- Better value for money from ICT Investment
- Delivery of ICT Support as a service
The FITS Goal
Our goal is to support technicians by:
- Providing a standard set of processes to support ICT
- Internationally recognised qualifications
- Raise the profile of technicians in schools
- Help towards career progression
The FITS Foundation - Background
Strengths
Developed within Becta
Benefited from Becta Strategic Technologies team
Excellent Pedigree
The FITS Foundation - Background
Strengths
Developed within Becta
Benefited from Becta Strategic Technologies team
Excellent Pedigree
Weaknesses
Reliant on UK Government funding
On-going requirement for delivery
Continuity cannot be guaranteed
The Challenge
What’s needed– Technical Specialisation– Service Culture– Management Skills– Communications Skills
Why....– No Professional
Body– No Trade Union– No Professional
Qualification– No CPD
Skills GapFITS 2.0
The FITS Foundation - Structure
Formed September 2009
Not-for Profit Foundation
Governing Body
Training Partners
Working closely with Becta
The Accreditations
Two levels
Level 4 ICT Support in Education - Practitioner
Level 5 ICT Support in Education – Manager (Advanced)
More courses and Accreditations planned
Internationally Recognised
The Accreditations
Level 4 ICT Support in Education – Practitioner(Provides 2 credits towards a HN qualification)
Run over 2 days
1 1/2 Days classroom work
Online examination
The Accreditations
Level 4 ICT Support in Education – Practitioner
Classroom work
Teaching from the front
Case study exercises
Group activity
The Accreditations
Level 4 ICT Support in Education – Practitioner
Examination
Online through the SQA Solar system
90 minutes to complete
40 randomly generated questions(Multiple choice)
60% pass mark
The Accreditations
Level 4 ICT Support in Education – Practitioner
Covers:Service Desk | Incident Management | Problem Management
Change, Release and Patch Management | Configuration Management | Security Management
Total cost £510Includes; Reference manual, Courseware, exam fee
The Accreditations
Level 5 ICT Support in Education – Manager (Advanced)(Provides 2 credits towards a HN qualification)
Run over 3 days
2 1/2 Days classroom work
Online examination
The Accreditations
Level 5 ICT Support in Education – Manager (Advanced)
Classroom work
Teaching from the front
Case study exercises
Group activity
The Accreditations
Level 5 ICT Support in Education – Manager (Advanced)
Examination
Online through the SQA Solar system
90 minutes to complete
40 randomly generated questions
60% pass mark
The Accreditations
Level 5 ICT Support in Education – Manager (Advanced)
Covers:Directory services administration | Print and output management Storage management | Service level and service continuity managementPerformance monitoring | preventative maintenance | Energy conservation | Availability and capacity management | ICT financial management
Total cost £710Includes; Reference manual, Courseware, exam fee
In the pipeline
Lower Level Accreditation for Primary Technicians and TAs
- FITS Introductory
Covering:Service Desk | Incident management | Problem managementSecurity management
Will also be an accredited course
In the pipeline
Courses for Senior Leaders and Managers
ICT Strategy Management for Senior Leaders
Service Level Management for schools with a managed service
In the pipeline
The FITS
“Realise your Vision” for Teaching and Learning Roadmap
Comprehensive whole school hands-on consultancy
Identifies;
Where you are now
Where you want to get to
How to get there – with our help
Summary
Our goal is
- FITS to become the ‘Industry Standard’ for all educational establishments
& service providers.
- provide International recognition via FITS accreditation for Schools and
Technicians
- provide timely and accurate advice and guidance
- build upon the services we provide through our policy of continuous
improvement
- have a positive impact on teaching and learning experiences
Internationally
More Details
Website www.thefitsfoundation.org
Support [email protected]
Office: The FITS Foundation
Pure Offices
Plato Close
Leamington Spa
Warwickshire
CV34 6WE
Tel: 01926 800121