five year program to transform healthcare delivery in ...arabia+e-health... · five year program to...
TRANSCRIPT
Ministry of Health
Five year program to transform healthcare delivery in Saudi Arabiadelivery in Saudi Arabia
Mohammed R. Alyemeni, DrPHAdvisor to the Minister & General Supervisor pInformation and Communication Technology
Achieving a vision
•The ministry of health in Saudi Arabia has a bold vision for eHealth
•Achieving that vision will requires bold and sustained leadership, to see the transformation through to realize the benefits
T d I’d lik•Today I’d like to present:‐
•Some of the challenges of health care in Saudi Arabia
•Our Vision for eHealth
•How we developed a strategy to support the overriding vision for the Ministryfor the Ministry
•Our roadmap for eHealth
Unique Characteristics of Health Care in Saudi Arabia
Global Responsibility as Custodian of the two Holy Mosques Vast and diverse geographyMultiple Sectors who provide comprehensive health careMultiple Sectors who provide comprehensive health careMOH provides 60% of care through 20 regions, 300+ Hospitals, 2000+ Primary Health
Care Centers40% of Health Services are provided through other sectors, we often share serving the
same patients
Kingdom of Saudi Arabia Ministry of Health eHealth/ICT Strategy
eHealth ICT Challenges in the Kingdom demand leadershipp
Our challenges are many and increasing:-
• Consistency and Quality in health care services and facilities• Availability and continuity of services, across a very broad and diverse
geography• Access to current comprehensive and accurate patient Information at the point of• Access to current, comprehensive and accurate patient Information at the point of
care • Standard reporting from regions and facilities to plan, manage and detect trends• Collaboration with other sectors who provide Health Services to patientsp p• Recruiting, training and retaining professionals and top talent• Managing and planning health services for an increasing number of visitors, and
risk of infectious disease during the Hajj (and Umrah)• Addressing distinct issues faced by our health system and care providers such as
increasing motor vehicle accidents and Chronic disease
• We have developed a vision to improve our health system, based on 12 Pillars and aWe have developed a vision to improve our health system, based on 12 Pillars and a National Integrated and Comprehensive Care Plan for the Health System, to address these and other challenges
In the Healthcare system we have a myriad of Health Services and Stakeholder groupsHealth Services and Stakeholder groups
eHealth ICT Challenges in the Kingdom demand leadershipp
•We have challenges in Technology as well including:‐•The varying availability of services and support across the Kingdom
•The different levels of eHealth maturityy
• Lack of standardization or consistency in technology investments to‐date
•Connectivity between primary health care centers and hospitals is very limitedlimited
•Clinical Collaboration is limited
•Our Kingdom wide eHealth Strategy will provide a plan for action to address these issues, and enable the MOH Vision for the Future
To meet these challenges we have developed l H lth i ia clear eHealth vision
•Care for Patients•Connect Providers at all levelsMeasure What We Do•Measure What We Do
•Transform the Health System
Our eHealth Strategic Framework aligns the vision of MOH with the eHealth vision and drives down to our implementation
roadmap
MOH Vision
roadmap“Provision of the integrated
comprehensive health care service delivery model in accordance with the
highest international levels of quality.”
eHealth Vision
highest international levels of quality.
“A Safe, Quality Health System, based on Patient Centric Care, guided by standards, enabled by eHealth”
MOH Strategic Objectives
eHealth
eHealth Strategic Objectives
eHealth Strategic Initiatives
Kingdom of Saudi Arabia Ministry of Health eHealth/ICT Strategy
eHealth 5 Years Roadmap
The strategy is guided by a set of principles
Align with Broad then Align with MOH
business
Quick wins, high clinical
value
deep, standards
basedplan value based approach
Manage change and
Position eHealth as achange and
reduce adoption
eHealth as a clinical and business
Develop capability
Kingdom of Saudi Arabia Ministry of Health eHealth/ICT Strategy
risks enabler
Our eHealth Strategic Framework
Provision of the integrated and comprehensive health care service delivery model in accordance with the
highest international levels of qualityMOH Vision
A safe quality healthcare system based on patient centric care guided by standards, enabled by eHealth
eHealth Vision
ICHP, public health,
h d
Performance, Quality and
Human resource eHealth &
ICT
Optimise MOH
MOH Strategic research and
education
Quality and collaboration
resource development ICT MOH
resourcesStrategic
Objectives
Care for Patients
Measure and collaborate
Transform workforce
Connect and Integrate
Transform MOH
eHealth Strategic
Objectives
Kingdom of Saudi Arabia Ministry of Health eHealth/ICT Strategy
Year 1 Year 2 Year 3 Year 4 - 5 Year 6 - 10eHealth Vision: A safe, quality health system, based on patient centric care, guided by standards, enabled by eHealth
PHC Systems (+ Clinical Stds, Policies, Process, CDM)
HIS (+Clinical Stds, Policies,Process, CDM)
Provider Portal (P1, P2, P3, & P4)
Alerts Repository SystemPACS Increased deployment
Our strategic
Referrals Management System
P1 Public Health (Comm Disease, Outbreak, Imms)
Nat Dx Surv
Inspectns Occ Safety
Mental Health
Visa Health Data
Online Triage Services Home Care Support
Patient Transfer ServicesTele Medicine
P2 Vaccine Management P3 Public Health
Resident Portal (P1, P2 & P3)
MOH Toxicology Mgt System
Forensic Services
Regional Labs & Blood Banks
strategic Roadmap is li d ith
g pp
Hajj Planning and Support System
KSA MOH eHealth Standards
Medical Errors Reporting
Integrated Natl Bed
MOH Policy Management Program
Conformance & Compliance
Clinical Innovation Projects
Core National Bed Mgt
Business Processes Standards Project
aligned with the eHealth
Patient Experience ReportingPublic Complaint Mgt System
Health Analytics (P1 Health Statistics & Dashboards, P2 Analytical Reporting, P3 Advanced Analytics)
Health Professions Oversight Rpt
Licenses & Permits
Hlth Prof Lic/Cred
MOH Training Center(s) & Infrastructure & Support Systems
eLearning Services
eArabic Health Encyclopedia
Strategic Objectives
eArabic Health Encyclopedia
eLibrary System
P1 Client Reg Al Elm Access
ePrescribe/Drug Info System (Central)
Diagnostic Imaging Network Services
Clinical Data Repository (Central)
HIE Enterprise Service Bus (Integrate & Interoperate)
P2 Registry Services (CR PR (EMPI), Location, Terminology
Core EHR Existing Data Migration
Security & Auth
jg y ( )
Laboratory Info System (Central)
Conference & Meeting Support
Telecom Connectivity Services
VOIP and Fax
MOH Secure eMail Service
MOH Infrastructure & Data Centre Services
Technology Support & Optimization Services
P1 Establish eHealth Strategy & Change Management Office P2 Transition SMO to MOH P3 MOH SMO
Chronic Disease Mgt (Central)
Marketing & Communication
P2 GIS
Kingdom of Saudi Arabia Ministry of Health eHealth/ICT Strategy
ERP System (HR, Finance, SCM)
P1 Establish eHealth/ICT Project Management Office P2 Transition PMO to MOH P3 MOH PMO
Secure Document Management
Vendor Management
eHealth Staff Recruitment
In accepting this challenge we have sought to p g g glearn lessons of countries who have started on
the journey before usj y
• We developed a detailed benchmark report to study other countries andWe developed a detailed benchmark report to study other countries and see what were the lessons to be learnt for eHealth in Saudi Arabia
• Established a review board from the health care sectors in Saudi who have experience in implementing eHealth
• Recruited a team of esteemed international specialists who could advise in more detail and assist in developing our strategy
• Create relationships and partnerships to allow us to develop our capability
Kingdom of Saudi Arabia Ministry of Health eHealth/ICT Strategy
As a leader you need to drive the change and it is not all about the technology
The key success factors for transformation are organizational rather than technical
Change Management is a key driver of success
gy
Sponsoring of senior management 82%
Fairness with staff 82%
Involvement of staff in change programs 75%Involvement of staff in change programs 75%
Honest communications 70%
Good training programs 68%
Usage of performance management 65%
Usage of super users 60%
Availability of resources for program 48%
Software functionality 44%System performance 35%
Kingdom of Saudi Arabia Ministry of Health eHealth/ICT Strategy
Realistic program planning 31%
Source: IBM Institute for Business Value
Closing Remarks
•I hope you enjoy this HIMSS conference in Dubai
•eHealth is a huge priority for the MOH and an enabler of our Vision for the FutureVision for the Future
•Thank you again for coming,Thank you again for coming,
•We look forward to sharing ideas and learning With You and From You in the next 3 days