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Your delivery experts

Flexible worldwideparcel shipping.

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DPD EXPRESS –

SAVE AND FAST

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DPD CLASSIC –

SAVE AND INEXPENSIVE

International

shipping with DPD.

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DPD MAX DPD

DIRECT

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DPD Mail

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Our ser-

vices at a

glance

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Customs

processing

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Check out our capabilities for yourself!

In an era of globalisation efficient shipping

is becoming more and more important,

because your customers expect reliable

delivery not only to other European coun-

tries but also to other continents. Regardless

of whether they are international business

customers or private consignees. For this

precise reason DPD has restructured its

international shipping operations.

The benefits to you: we offer you the best-

possible solution for every destination. You

decide whether your preference is for eco-

nomical or fast deliveries. And if you have

international e-commerce operations

we’re the right shipping partner for you.

Covering the widest possiblerequirements.

Reliable. Efficient.

Costoptimised.

DPD

CLASSIC...2-day delivery

within Europe.

Low-cost shipping by road

to 37 countries in Europe.

Optionally with our

Guarantee- Service: day-specific

deliveries to 12 European countries.

DPD

EXPRESS... next-day delivery

to business centres.

Fast shipping to over 230 countries.

Delivery in Europe by the end

of the next business day, and

as a rule on the next working day.

Optionally with time-specific

delivery before 12 noon in

Switzerland and additionally before

10 a.m. in the Benelux countries.

DPD

DIRECT... direct in

online retailing.

Efficient, paperless exports

to over 30 countries for

global shopping.

Optionally available with

individual solutions

for distance selling.

DPD

MAX

....heavy palletised

freight.

Ship up to 1.2 tonnes per pallet – to

more than 20 European countries.

Fast standard delivery in only

1 – 5 days within Europe, and to

Russia in only 6 – 8 days.

DPD

Mail

... fast and reliable

business post.

Shipped within Germany, throughout

Europe and worldwide –

uncomplicated and inexpensive.

Convenient processing, low costs,

secure delivery.

Simple and secure international shipping with DPD …

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Europe-wide shipping.

Within Europe parcels shipped to other countries with

DPD CLASSIC reach their destination almost entirely

by road – thanks to our high-performance network.

Optimised route planning and an established international

network with more than 800 depots enable us to offer

attractive delivery times. Shipping by road is almost as fast

as air transport, and it has a further decisive benefit: the

CO2 emissions are eight times lower than those generated

by airfreight.

Well-received across all borders.

DPD CLASSIC

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Reliably reaching customers

throughout Europe.

dpd.de/classic

Delivery time ≥ 2 days

Performance benefits in Europe.

• A range of services such as collection

requests, COD and hazardous goods

shipping (LQ) can be booked as supple-

mentary options.

• Punctual priority delivery - precise to the

very day with our Guarantee-Service.

• Up to 3 delivery attempts or direct delivery

to Pickup points in many countries.

• Predict – we deliver exactly when and

where it suits your consignees.

The benefits of DPD CLASSIC.

• Short standard delivery times of two days

within Europe.

• You save money because in Europe we rely

on our high-performance road network.

• Thanks to DPD’s practical parcel tracking

you can check that your parcel arrives

safely. The latest shipping information

(I.O.D.) can be accessed online at all times.

• You only need one parcel label for all des-

tination countries.

• Insurance of up to € 520 included.

• DPD is AEO-F certified, which means your

shipments are cleared through customs faster.

EUROPE

DPD CLASSIC

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Time to step on the gas!

In recent years business operations have speeded up

dramatically. Customers all around the world expect fast

shipping, globally too. DPD EXPRESS is our response to

this requirement. You can ship your parcels to more than

230 countries with DPD EXPRESS, with delivery times of

only 1 to 3 days to international business centres. DPD

applies a network of efficient cooperation partners to

ensure that your shipment reaches the consignee reliably

and fast. And this involves no effort on your part. You

benefit from one-stop parcel shipping and don’t need

to deal with different logistics service providers.

Getting there faster.

DPD EXPRESS

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Speed up your parcel shipping.

dpd.de/express

INTERNATIONAL

DPD EXPRESS – further benefits.

• High speed – within Europe’s business

centres your parcel is delivered before

close of business on the next working day.

• Pricing is uncomplicated and transparent.

• In addition you can select DPD 12:00 for

Switzerland and additionally DPD 10:00

for the Benelux countries.

• Your terms of delivery are DAP or DDP.

• Document shipping is also available.

• You can send shipments with up to 10 parcels

and a maximum weight of 315 kg.

• There are no ODA (outside of delivery area)

surcharges.

• The latest shipping information (I.O.D.) is

available online at all times via DPD’s parcel

tracking service.

EUROPE

DPD EXPRESS

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Delivery time ≥ 1 day Delivery time ≥ 1 day

Successful international retailing.

The shipping solution for your online shop.

Globalised markets provide massive growth potential

for international e-commerce, because the Internet

enables customers to source products worldwide.

In spite of this many online retailers are reluctant to

ship goods to countries outside national borders or the

European Union. The reasons for this are unpredictable

shipping costs or complicated customs formalities.

That has all changed. Thanks to DPD DIRECT this is now

a thing of the past.

In cooperation with our partner wnDirect we are developing

individual solutions for your e-commerce operations, enab-

ling you to ship to over 30 countries. We relieve you of com-

plex customs formalities, provide fast parcel delivery and

offer trouble-free returns solutions. This is your opportunity

to open up new markets – with DPD DIRECT it has suddenly

become much easier.

DPD DIRECT

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Time for an expansion strategy in e-commerce.

dpd.de/direct

Delivery time ≥ 3 days Delivery time ≥ 4 days

• You benefit from a logistics solution for the

check-out stage of the ordering process,

with email transfer in your individual brand

identity.

• You can rely on the combined know-how

of DPD and our partner wnDirect with its

specialist parcel network for the delivery of

your goods to private consignees.

• A returns service is available for parcels

which have been rejected by the consignee

or can’t be delivered.

• You don’t need to worry about a thing!

Accompanying commercial or pro forma

invoices are not required. Charges (customs

duty & fees) are calculated in advance and –

depending on the terms of delivery – either

invoiced to the final customer or indicated

separately on the invoice to the consignor.

• You can be sure of satisfied customers:

thanks to paper-free customs processing

the parcel receives fast customs clearance

and is then efficiently delivered to your

customer.

• New markets open up to you: the

DPD DIRECT network already covers

over 30 countries.

We ship your parcels worldwide via our central gateway in Frankfurt. You hand it to us as a

DPD DIRECT parcel and we take care of the rest.

Six good reasons for DPD DIRECT.

INTERNATIONALEUROPE

DPD DIRECT

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Fast shipping of heavy goods throughout Europe.

DPD MAX now also enables you – in addition to your regular

parcel volumes – to ship freight which is too heavy or too

bulky for parcel shipping. Our new service is available for

all palletised freight up to a weight of 1.2 tonnes per pallet.

We offer shipping not only within Germany but also to more

than 20 European countries – fast delivery times included.

With DPD MAX you can not only ship your freight reliably

and fast – you can also and above all simplify your shipping

processes and save on resources when it comes to managing

service providers. The DPD MAX service is provided in part-

nership with Palletways, Europe's leading express network for

palletised freight.

Pallet shipping for heavy freight.

DPD MAX

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Short transit times – fast delivery: the easy way to ship heavy

freight Europe-wide.

dpd.de/max

Delivery time 1–3 Days

Delivery time 2–4 Days

Delivery time 3–5 Days

Delivery time 6–8 Days

Within Europe – including Russia - the pallets you ship with DPD MAX will reach their

destination in 8 days at most!

The benefits of DPD MAX

EUROPE

DPD MAX

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• Up to 6 pallets can be combined in one

shipment – incl. varying pallet sizes.

• Transport within Germany and to more

than 20 European countries – Russia inclu-

ded.

• Reliable premium service provided by our

specialist cooperation partner Palletways.

• Short standard delivery times: 1 to 5 five

days within Europe, 6 to 8 days to Russia.

• Uncomplicated product classes: S to 250 kg,

M to 500 kg and L to max. 1.200 kg.

• Shipping status and proof of delivery

available online at all times.

• Only one standard DPD parcel label is

required for all countries of destination.

• Acceptance of all standard pallet types,

such as one-way, industrial and Europallets

(Europallets are not exchanged).

Delivery times from Germany

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DPD Mail

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Budget rate business post.

Do you need to send documents or letters to Spain, or

perhaps within Germany? In that case DPD Mail is the ideal

service for you.

The implementation of the service couldn't be more conveni-

ent, because we simply collect your DPD Mail together with

your parcels. And just as with your parcels, your business post

will reach the recipient reliably and fast. In addition we offer

you extremely favourable terms, even for small shipping volu-

mes. You save 10 cents on standard letters and up to 10% of

the postage costs for other formats.

To ensure that your business post reaches its destination

conveniently and fast, we cooperate with the mail specialists

ASENDIA (by La Poste & Swiss Post).

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Ship your business post with DPD.

Delivery time 2–3 days Delivery time ≥ 3 days

INTERNATIONALGERMANY

DPD Mail

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The benefits at a glance.

• DPD provides you with special shipping

envelopes for your domestic and

international post.

• You'll be delighted by how easy the service

is: no franking of envelopes, no sorting by

format or country of destination, and of

course pickup is included.

• You pay conveniently against invoice – no

advance payment required.

• Your postage costs are reduced, with a

savings potential of 10 cent respectively 10%

for letters which are suitable for automated

processing, which means that they have to

be machine-processable and readable.

• Your business post reaches the recipient

fast, with a delivery time of 2-3 days

throughout Germany, 2-6 days within

Europe and 4-9 days worldwide.

• Any shipments which can't be delivered

are returned free of charge.

Well worth knowing: at dpd.de/mail you'll

find all the information you need about

weight and size restrictions and franking

zones.

Dimensions and weights

Standard letter up to 20 g

Compact letter up to 50 g

Full-size letter up to 500 g

Maxi letter 1 up to 1.000g

Maxi letter 2 up to 2.000g

dpd.de/mail

• A service you can rely on: for the delivery

of your business post we cooperate with

ASENDIA (by La Poste & Swiss Post).

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Customs forms required for non-EU countries and EU exclusion areas.

A strong partner.

Shipping goods abroad, either worldwide or to non-EU countries in Europe, often involves a

lot of bureaucratic customs formalities. However, these formalities are now a lot easier for

you to deal with. In DPD you have an experienced partner when it comes to making the ship-

ping of your international parcels simple and convenient. Here you will find the most important

information relating to international shipping.

Clearing your shipments through customs.

dpd.de/custom

1 Combined goods value of all shipments which are shipped on the same day to the same consignee address

2 If the goods are of EU origin in accordance with the regulations on origin

Goods value1 Forms required

Up to

€ 1,000 Commercial or pro forma invoice with declaration of origin2

From

€ 1,000 – € 6,000

Commercial invoice with declaration of origin2

Export declaration (ATLAS or IAA-Plus) and printout of the export accompanying document (EAD) with MRN and barcode

Above € 6,000

Commercial invoice

EUR1 movement certificate

Export declaration (ATLAS or IAA-Plus) and printout of the export accompanying document (EAD) with MRN and barcode

From depot to consignee.

Parcels destined for export to the DPD

network are prepared at the depot. They

are then transported overnight to the inter-

national gateways. There all parcels are

checked by certified specialists in accordance

with airfreight security regulations, declared

for export to the customs authorities and

then passed on for transport. On arrival in

the country of destination the parcels are

cleared through customs and delivered to

the consignee.

Declaration of origin/movement certificate.

With the documentation the consignor

certifies that the goods were produced in a

particular country. On the basis of various

trade agreements goods from specific coun-

tries receive preferential import treatment,

which means that they are subject to lower

customs duties or none at all. The declaration

of origin on the commercial invoice must be

formulated with the specified wording.

Other documents.

For a number of countries additional

documents are required, because special

customs regulations and sanctions may apply.

For further information please contact the

customs department which is responsible for

you, your local chamber of commerce and

industry or visit www.zoll.de .

Terms of delivery in the DPD system.

The terms of delivery determine which part

of the shipping costs is borne by the consig-

nee and by the consignor respectively.

dpd.de/freight_terms

Important transport provisions.

Any objects or goods which are forbidden by

current transport security regulations (Luft-

SiG) or defined as hazardous goods by IATA,

ICAO or other government authorities such as

the Federal Aviation Department are excluded

from transport. You will find further regulati-

ons in the exclusions from transport contai-

ned in DPD’s general terms and conditions.

Commercial and pro forma invoice.

Each shipment must be accompanied by an

original invoice in English. The consignee’s

telephone number and contact person must

always be added as supplementary informa-

tion. To ensure troublefree customs clea-

rance the invoice must contain the following:

• consignor’s name and address

• consignor’s EORI number (if required)

• consignee’s name and address, with

telephone number

• invoice date, number and place

• delivery address (if different from the

invoice address)

• terms of delivery (written out in full)

• description of the goods: name and quanti-

ty

of the goods, value of the individual goods

and overall value

• signature (original signature on all copies)

The EORI number.

EORI numbers (EORI = Economic Operators

Registration and Identification System) have

been made mandatory for all companies for

the purpose of identifying business entities,

and they serve as a sole identifying feature in

the implementation of all customs formalities.

The export process.

In the case of exports to non-EU countries

goods with an invoice value of more than

€ 1,000 are electronically declared to the

customs authority by the ATLAS export or

IAA-Plus programmes. Because parcels are

not necessarily processed at customs offices

with the status of an office of exit, we re-

commend that shipments should be exported

via the two-stage normal procedure

(customs office at the company location).

The export declaration should be completed

24 hrs before the shipment is handed to DPD.

General remarks: Please see the current DPD price list for further details of prices and the availability of international

services. DPD̀ s general terms and conditions and terms of carriage can be viewed at: dpd.de/agb

Products/services/terms of delivery

1 available in Europe for selected countries 2 available to Benelux 3 paperless export process 4 country-related

The most important points at a glance.

Products, supplementary services, customs and additional charges DPD CLASSIC DPD EXPRESS DPD DIRECT

Pro

du

cts

/s

up

ple

me

nta

ry s

erv

ice

s DPD 12:001 / DPD 10:002 (time-specific delivery)

Guarantee (priority handling and delivery) 1

COD 1 2

Collection request 1

Import

Hazardous goods LQ (Limited Quantities) 1 1

Predict (delivery when it’s convenient) 1 1

DPD parcelshop delivery (the alternative delivery address) 1 1

Insurance incl. up to € 520 (higher insurance up to max. € 13,000) 265 €

Multi-parcel shipment (max. 10 parcels up to 315 kg in total)

SMS and email notification (proactive confirmation) 1

Returns processing

CO2-neutral transport without additional cost

Cu

sto

ms

se

rvic

e

Document shipping

Pro forma invoice / commercial invoice (in English and in triplicate)

EAD – export accompanying document (ATLAS/IAA+ from € 1,000)

Secure airfreight /“SPX secured”

Worldwide service availability. Number of countries > 230 230 30

Terms of delivery outside of the EU

DAP not cleared (Delivered At Place, standard for airfreight) 3

DAP cleared (Delivered At Place cleared, standard for Express) 3

DDP cleared (Delivered Duty Paid) 1 3

Additional costs

Su

rch

arg

es

Fuel surcharge diesel/kerosene (depending on means of transport: road or air)

Invoiced by volumetric weight (L x W x H in cm/5,000) 4

Surcharge for island delivery (Europe only)

Incorrect/missing route coding (without parcel label)

Commission on pre-payment and additional items on customs

application (3 items incl.)

Completion of export documents

Excess weight surcharge for chargeable parcel weight > kg 31,5 31,5 30

Outsize surcharge for exceeding length of > cm 175 120 120

Our DPD eSolutions bring together our inno-

vative online services for parcel shippers in a

single portal. With DPD eSolutions we provi-

de customers and developers with access to

relevant tools and IT systems with only a few

intuitive clicks of the mouse. For parcel ship-

pers it is above all the so-called ‘portal solu-

tions’ which are essential. These include DPD

Web Parcel, the online shipping tools MyDPD

Business (for occasional shippers), MyDPD Pro

(for consignors with regular parcel volumes)

and the Returns Portal. DPD is breaking

entirely new ground with its recently created

developer portal. This will be highly useful to

you if you wish to integrate the web services

based on DPD Cloud technology into your

ERP or e-commerce system. In this respect

our specialists as well as the DPD developer

community are ready to provide external

programmers with concrete support.

For more information please see:

esolutions.dpd.com

Tailor-made online services

for you.

dpd.de/predict_international

DPD’s service benefits.

Greater flexibility with DPD’s Parcelshops.

Parcel consignees decide themselves when

to pick up their parcel. After the consignee

has been notified domestic parcels can be

picked up within 7 working days and inter-

national parcels within 14 working days.

As part of DPDgroup, DPD in Germany has

access to over 27,000 local Pickup points

across Europe, and delivers to 230 countries

worldwide.

Predict – always just right.

Predict gives your customers the possibility

of changing the day or place of the delivery.

On the morning of the delivery they are

informed about the exact 1 hour time

window. Deliveries with Predict are currently

available in Germany and many other

European countries.

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Export processing

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20

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dpd.de