flight attendant manual resource
DESCRIPTION
Flight Attendants ManualTRANSCRIPT
Introduction
The Flight Attendant Manual (FAM) has been produced for the
use and guidance of ExpressJet Airlines flight, management, and
ground personnel as required under 14 CFR Part 121.333.
Introduction
The FAA accepted manual outlines the duties, responsibilities,
requirements, and qualifications of ExpressJet Airlines on all
aircraft operated by ExpressJet under 14 CFR Part 91, 14 CFR
Part 121, and other pertinent regulations.
Introduction
ExpressJet Flight Attendants are responsible for complying with all
applicable FARs and Company policies outlined in this manual.
Each chapter and section in this manual contains instructions and
information necessary for ExpressJet Flight Attendants to perform their
duties with the highest degree of safety and in compliance with all
regulatory documents.
In circumstances where a published FAR is more restrictive than a
policy contained in this manual, compliance with the FAR shall always
take precedence. Company policy shall always take precedence when
the policy is more restrictive than the FAR.
Introduction
ExpressJet Vice President- Inflight Services or his/her designee are the
only individuals authorized to direct crewmembers and other personnel
to deviate from the procedures in this manual. Deviations from the
procedures in this manual must be in accordance with applicable FARs.
Persons on board an aircraft operated by ExpressJet are subject to the
provisions of this manual.
All appropriate Company personnel shall be knowledgeable of the
contents of this manual and their employment classification as set forth
in this manual and/or other departmental publications.
Manual System
14 CFR Part 121, Subpart G, prescribes requirements for preparing
and maintaining manuals by all certificate holders.
• The FAM is part of the ExpressJet Publications System.
• The Publication System contains the policies and procedures that
govern the operation of all ExpressJet aircraft.
• The system covers personnel employed by ExpressJet including
flight crewmembers, Flight Attendants, ground service personnel,
maintenance personnel, OCC personnel and station personnel.
Manual System • ExpressJet publications are the property of the Company and must
be returned upon the employee separation from the Company.
Manuals are not to be given to or shown to anyone outside of the
Company (except FAA). Reproduction of the contents of any
manual without written permission is prohibited.
• Each Flight Attendant is responsible for reading, being
knowledgeable of, and adhering to the FAM, revisions, and
bulletins.
• Manuals, or the appropriate portions of a manual, will be available to
all areas of responsibility within the Company and the Federal
Aviation Administration.
Manual System
• Inflight base management is responsible for determining that all
personnel under their supervision have read and are familiar with
the appropriate parts of the ExpressJet applicable to their duties and
responsibilities.
• The FAM shall be issued, maintained and revised in accordance
with Chapter 1 Section 4 of the Corporate Policy Manual.
Regulations
14 CFR Part 121.137(b) requires that each Flight Attendant keep their
assigned manual up-to-date with the changes and additions furnished
by the Company and shall have the manual accessible on board any
flight they have been assigned duties.
Failure to do so may result in a personal fine per leg flown without a
current manual being levied against the Flight Attendant by the FAA.
Policy
Each Flight Attendant is responsible for ensuring their assigned manual
is readily accessible on all assigned flights and during all training
assignments, and that the manual is up-to-date, complete, and correct.
Manuals are not considered up-to-date unless all revisions and
bulletins are inserted in the appropriate order and noted on the Record
of Revisions and/or FAM-Bulletin Log page.
Policy
• Each manual holder is responsible for keeping his or her manual up-
to-date by:
– Inserting revisions and bulletins immediately upon receipt.
– Familiarizing himself or herself with the changes introduced in
that publication.
– Acknowledging receipt of the publication as outlines in the
instructions accompanying the publication.
• Flight Attendants shall check Xjet.com for the most current
publications at duty-in to ensure their assigned manual is current
prior to their first flight or training event.
Policy • Failure to properly maintain an assigned FAM may result in
disciplinary action as outlined in the Disciplinary Policy section of the
Flight Attendant Handbook.
• Cabin Line Observation Flight (CLOFT) Evaluators shall spot-check
FAMs to ensure they are properly maintained and up-to-date.
• A charge of $50 is incurred for replacement of a lost or stolen
manual (without a police report). Replacement binders and the
manual contents may be purchased separately for $25 each.
• Contact a base management to obtain missing revisions, bulletins,
or other manual pages.
Numbering System The FAM Numbering system includes three
(3) numbers. For example, FAM 1-1.3
represents the following:
1. The first number represents the chapter
(Chapter 1).
2. The second number represents the
chapter section (Chapter 1, Section 1).
3. The third number (if present) represents
the section page number, (Chapter 1,
Section 1, Page 3).
Reissues
• The entire Flight Attendant Manual may be periodically reissued at
the discretion of the Company.
• Changes incorporated in a reissued manual will be outlined in the
instruction page accompanying the reissue.
• Each manual holder must familiarize himself or herself with the
changes as outlined in the instruction page.
• Revision bars will not be used in a reissued manual.
Revisions • Revisions to the FAM as required by
changes to the regulations or operations shall be issued in accordance with Chapter 1 Section 4 of the Corporate Policy Manual.
• A vertical bar (revision bar) in the margin indicates a change, addition, or deletion in the adjacent text for the current revision of that page only. The change bar is dropped at the next revision of that page.
(An example of the change bars is illustrated on the right.)
• Revisions are numbered sequentially. Each page of the new revision will contain the date the revision was issued along with the revision number.
Bulletins • Bulletins are temporary supplements
or amendments to the FAM that
contain mandatory policies and/or
procedural changes that must be
relayed to applicable personnel
immediately.
• Bulletins provide additional information
or reiteration of existing policies and
are issued by ExpressJet Inflight
Publications when operational or
regulatory changes dictate.
Bulletins
• Each bulletin is assigned a unique reference number. Bulletins
remain in effect and maintained in the manual until superseded or
incorporated into the manual through revision or reissue.
• The Bulletin Log page will list the number and the date of all current
bulletins that shall be in the manual. Bulletins not listed in the
Bulletin Log shall not be in the manual.
Missing FAM
Should a Flight Attendant lose possession of his/her FAM, the Flight
Attendant must immediately notify base management upon discovery
that the FAM is unavailable/missing, and follow instructions.
Missing FAM
Away from Domicile
Should a Flight Attendant lose possession of his/her FAM, he/she must:
• Immediately notify Captain (PIC) upon discovery that FAM is
unavailable/missing.
• Immediately notify base management upon discovery that FAM is
unavailable/missing and follow instructions.
Approved FAM Stowage Locations
To meet the requirement that manuals be readily accessible on all
assigned flights, Flight Attendants should keep their manuals in a
location on the aircraft which affords easy access.
The List of Effective Pages is found in the
manual and is used as guidance for manual
compliance.
This is the most current information contained
in the manual.
List of Effective Pages
This worksheet is a base reference
to ensure your Flight Attendant
Manual has all of the current pages.
Instruction on using this reference:
1. Insert the revision in your Flight
Attendant Manual using the
instructions provided. THIS MUST
BE COMPLETED PRIOR TO USING
THIS REFERENCE
2. Go through your Flight Attendant
Manual page by page.
List of Effective Pages:
Worksheet Instructions
List of Effective Pages: Instructions
3. Ensure each page has the date that is listed in the List of Effective
Pages located in the LOEP chapter of your Flight Attendant Manual.
*If the page and date are correct in your manual, place a check mark or
your initials next to the page and date on the worksheet.
4. If the page and date are incorrect or if you are missing a page in your
manual, leave the page and date blank or highlight it on this worksheet,
so it can be easily reference later.
Note:
To use this reference tool for manual compliance, Flight Attendants can complete the
FAM current LOEP Worksheet available on Xjet.com via Inflight Documents > Manuals >
Flight Attendant Manual > FAM current Worksheet
List of Effective Pages: Instructions
5. Once you have gone through the entire Flight Attendant Manual, make a list of pages that are incorrect or missing.
For example: • Page 6-3.1 dated 4/01/12 missing
• Page 6-3.3 dated 6/7/10 incorrect- should be 4/01/12
6. Send a request for the correct pages via email to your base management
The email should include: • Your name
• The pages needed with the appropriate date (can be found in the List of Effective Pages)
Note:
Bulletins will not be listed in the LOEP as they are temporary additions or updates to the Flight Attendant Manual. For a list of effective bulletins, Flight Attendants can complete the FAM current Bulletin Worksheet available on Xjet.com via Inflight Documents > Manuals > Flight
Attendant Manual > FAM current Bulletin Worksheet
Manual Pockets The inside pocket of the manual should
only contain:
Passport
Liquor fund
Pen and/or Pencil
Flashlight
NOTE:
Your Flight Attendant Certificate may also be
placed in the clear pocket of the manual.