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TRANSCRIPT
Flow of the Training
1. Introduction
5. Let’s Ride!
3. Tips & Troubleshooting
2. Transportation Options in Dallas County
4. Questions & Answers
Today’s Presenters
MY RIDE Dallas
Millie DeAnda Director Dallas Area Agency on Aging (214-871-5065 | [email protected] | www.ccgd.org/seniors/
Brittney Tree Manager, My Ride Dallas Dallas Area Agency on Aging (214) 954-4243| [email protected] | www.myridedallas.org
Karina Gutierrez Bilingual Navigator Dallas Area Agency on Aging (214) 954-4283| [email protected] | www.myridedallas.org
Part One: Introduction
Today’s Presenters
DART
Marion Denney Senior Manager, Mobility Management & Planning DART Mobility Management Services (214) 828-8548| [email protected]
Jill Anderson Mobility Management Project Planner DART Mobility Management Services (214) 828-6685 | [email protected]
Michael Evans Mobility Management Specialist DART Mobility Management Services (214)828-8529 | [email protected]
Part One: Introduction
www.dart.org
Tools
Training Presentation
www.myridedallas.org, www.dart.org
Get a Ride Guide
Transportation Tables
Online Trip Planners (Google Transit)
Phone apps
DART maps, brochures, etc.
We’re Here to Help!
(972) 855-8084 Mon – Fri 8:30 AM – 5:00 PM
www.myridedallas.org
Free source for personalized help in English and Spanish In depth transportation planning Help with applications Advocacy
MY RIDE Dallas: Source for Options
Get a Ride Guide For latest version: www.myridedallas.org
Materials, tools for your specific site Group Presentations
English and Spanish
• 24/7 source for information & referral • 140+ languages • The number to call for help when you don’t know
what number to call for help
Community Council of Greater Dallas
• Older adults age 60+ • Caregivers in Dallas County • Diabetes Management, Falls Prevention,
Benefits Counseling, Minor Home Repair, Home Delivered Meals, Senior Centers
www.ccgd.org (214) 871-5065
Community Transportation
Any services that address the transit needs of a community, including general and special populations, such as persons with disabilities and seniors.
Public
Transit
Human
Serv.
vehicles
Vanpool
Paratransit
Taxi Car
Sharing
Volunteer
drivers
Carpool
Walking
Bicycle
Nonprofit
org.
vehicles
Community
Transportation
Part Two: Transportation Options
DART Service Area
Thirteen Member Cities:
Addison Highland Park
Carrollton Irving
Cockrell Hill Plano
Dallas Richardson
Farmers Branch Rowlett
Garland University Park
Glenn Heights
• They didn’t vote for it.
• Public transit systems are paid for with local sales tax + state and federal dollars.
• Some cites use their sales tax to pay for other services like economic development, not having enough left over for a bus system too.
• The ADA requires that “public entities which provide fixed route public transportation service must also offer comparable paratransit service to individuals with disabilities who are unable to use the fixed route system.”
Why Some Cities Have It, Some Don’t
DART Family of Services
• Commuter Rail
• Light Rail
• Express Bus
• Bus
• On Call/Flex
• Paratransit
• Vanpools
• Carpools
• HOV
• Set route
• Set schedule
• Shared-ride service
• General Public – anyone who can pay the
fare
Example: DART Buses and Trains
Fixed-Route Services
Available to all riders. Typically runs on regular schedules and routes.
• Fare: Currently ranges from $1.25 (reduced) to $10.00 (regional)
• Last fare change, effective Dec. 3, 2012
Options:
• Day Passes: $5.00 (local) $10.00 (regional) $2.50 (reduced) • 2 Hour fare: $2.50 (local) $5.00 (regional) $1.25 (reduced) • *Mid-Day: $1.75 (local) $3.50 (regional) $1.75 (reduced)
*Monday through Friday, 9:30 a.m. – 2:30 p.m.
DART Fares
• Seniors age 65+ • People with disabilities who do not
qualify for ADA Paratransit • High School students without a
student Photo ID
• Note: Up to two children under age 5 may ride free when accompanied by an adult
DART Reduced Fare
Accessibility
• All buses and trains meet ADA requirements and have lifts or ramps
• DART rail stations have raised platforms to be level with new low-floor Super Light Rail Vehicles
• There is “priority” seating for seniors and people with disabilities at the front of buses and trains
• Major stops are announced • DART offers free travel training • Anyone who asks for the lift gets the lift!
DART Rail
Four Lines
Red
Blue
Green
Orange
Regional Rail: Denton, Dallas, Fort Worth
• Denton County Transit Authority (DCTA) A Train connects to the Green Line (DART) at the Trinity Mills Station.
• DART connects to Fort Worth by rail via the TRE at Victory and Union Station.
• New commuting possibilities for workers, students, etc.
• Fares: $10 Day Pass, $2.50 Reduced Day Pass
• Local Buses (1-183)
• Express Buses (205-283)
• Suburban Buses (333-385)
• Crosstown Buses (400-488)
• Rail Feeder Buses (500-597)
• Shuttle & Flex Routes (703-887)
• Rapid Ride Buses (987)
DART Bus Service
DART Bus Service
TEXT TO 41411
DART 13599
• For the next available
bus times at this stop
DART GoPass
DART Flex Service
Vans operate on a fixed loop, but will flex away from the fixed path to destinations within a limited zone
Reservations: First come, first served. Must call 1 hour before, may call up to a week in advance. Now one handy phone number 214-452-1825
DART FLEX Service Areas
Downtown Irving (Route 840)
Telecom Corridor (Route 841)
Buckner (Route 842)
South Plano (Route 843)
East Plano (Route 870)
Rowlett (Route 887)
DART Flex Service
DART On-Call Service
Neighborhood shuttle service to shops, restaurants, DART
services. Reservations: First come, first served. Must call 1 hour
before. May call up to a week in advance. Now one handy phone
number
214-452-1827
DART On-Call Service Areas
Park Cities
East Rowlett
Lakewood
Farmers Branch
North Central Plano
Glenn Heights
North Dallas
Lake Highlands Richardson
DART On-Call Service
DART D Link - NEW
• FREE to ride Rt. 722
• Serves downtown & historical Oak Cliff area
• Buses run every 15 min.
• 11 a.m. to 11:30 p.m.
• Monday through Saturday
Guides to Using DART Services
Online - www.dart.org (new and improved) • Schedules, fares, how to ride, rider alerts, destination
information, accessibility information • Dart.org for information on DART shuttles and On-Call services
Travel Tools and Apps • Google Maps/Google Transit: www.google.com/maps • DART Trip Planner: http://tripplan.dart.org/ • Where’s My DART Stop? Stop location app • Where’s My Bus? Bus arrival time app • DART’s GoPass: Fare app
Guides to Using DART Services
Google Transit
Guides to Using DART Services
By phone - (214) 979-1111 • Let a DART customer service agent help you plan a trip • Mon–Fri 6 AM to 8 PM, Sat-Sun/Holidays 8 AM to 5PM
On paper or online • Paper Schedules - Rail & Individual Bus Routes • DART.org – all Routes and Schedules
In person • Travel trainers (One-on-One): (214) 828-8588 Email: [email protected]
Free Travel Training to Use DART
• Many people have never ridden public transit before; it can be a confusing experience
• Teaches skills like how to read schedules and maps, board a bus, pay a fare, navigate the system and transfer at a station
• One-on-one travel training or group training • As much training as needed & it is FREE
DART Travel Ambassador Program (TAP): Call: (214) 828-8588 Email: [email protected]
DART Paratransit Services
• Service is provided in accordance with the Americans with Disabilities Act (ADA) of 1990.
• Complementary to fixed route service – only in service area, at all times when fixed route service is available.
• Demand responsive curb-to-curb transportation service for people with disabilities who cannot use DART trains or buses.
Getting Started: Paratransit Certification
• Step 1 – Application • Step 2 – Physician Verification Form • Step 3 – Return by mail or by hand • Step 4 – Complete in person assessment
21 Day Timeline
“Real World” Assessment
Paratransit Appeals Process
• Eligibility is determined on the basis of a “functional assessment,” not a medical assessment.
• If ineligible, can request an appeal process in writing.
• DART has a one-step appeal process. A written copy of the appeal process can be obtained by calling Paratransit Services at 214-828-6736.
• Appeals panels meet on a regular basis, panel of three to review the process.
Paratransit – Thebus.mobi
Paratransit - Thebus.mobi
Examples: Specialized Transportation
Senior Centers
• A stand-alone service not tied to a fixed-route service
• Passengers are often required to meet eligibility guidelines/enroll in the program before service starts
• Usually requires advanced reservations, sometimes several days in advance
• Capacity may be limited for passengers and trips
• Providers may prioritize service
• Shared-ride service
• Curb-to-curb or door-to-door
Specialized Transportation
Examples: Medical Transport Only
(Medicaid) Medical Transportation Program (MTP)
Texas DSHS KHC
STAR+PLUS
Medical Transport Only
• Non-emergency transportation to medical appointments and sometimes pharmacies
• Passengers are often required to meet eligibility guidelines/enroll in the program before service starts
• Usually requires advanced reservations, sometimes several days in advance
• Capacity may be limited for passengers and/or trips
• Shared-ride service
• Curb-to-curb or door-to-door service
Examples: Transportation Businesses
Private Drivers: AET, Barry Berger, Julie Bethez, Senior Rides
Home Care Companies: Apple Care & Companion, Home Helpers
Wheelchair Accessible: Assisted Transport, Gentle Touch Services, Dallas Wheelchair Transport, Metro Transporters, Silver Star Transportation
Transportation Businesses
• Some are wheelchair accessible, some are not
• Often provide door-to-door or door-through-door service
• Prices range from $10 per trip to $100+ per trip
• There is not a regional vehicle for hire structure to set standards, issue permits, complete inspections
• Current structure: City of Dallas, City of Fort Worth, D/FW Airport
Driver’s License Renewal
License Renewal for Senior Drivers • Texas drivers who are age 79+ at the time of their current driver
license expires are required to renew their license in person. • Drivers 85+ can only renew for a 2-year period. Must take a vision
test and may be asked to take a written test. • License-related inquiries and office locations: (877) 452-9060
www.txdps.state.tx.us
Texas State Identification • Many older drivers continue to renew their driver’s licenses after
“giving up the car keys” to have it for identification. • Non-drivers can obtain a State Identification card that is an official
document for identification.
Source: Ride Guide: Senior Transportation for the Austin Metro Area (2010), Internet; http://www.fiac-westaustin.org/Ride-Guide.php
Disability Parking Permits
• Available to individuals with approved disability placard or disability license plate.
• Physicians complete forms obtained from the County Tax Assessor's Office or online at Texas Department of Motor Vehicles website: www.dmv.tx.gov/vehicles/drivers/disabled.htm
• Physicians clarify whether disability is temporary (6 months) or permanent (4 year renewal cycle-no charge), and whether the reason is mobility or non-mobility related.
• Placard can be used when holder is a passenger in someone else’s vehicle.
Helpful Tips for Trip Planning
Identify the specific program that matches the purpose of a trip when possible Start eligibility processes proactively Opt for non-peak hours When possible, stay flexible on days of travel Take advantage of the supports that exist (i.e., travel training) To save money, be prepared to negotiate and consider using multiple providers Before hanging up, confirm trip date and time Reservations made with maximum advance notice are more likely to be provided at the time requested Consider the selective use of taxis When trying an option for the first time, take a friend
Helpful Tips for Trip Planning
Part Three: Tips and Troubleshooting
Connect Cities and Providers
• Often, trips between cities will require more than one provider
• To transfer between providers, a passenger must be eligible for both services
• Examples:
• Ride with friend to the South Irving TRE Station, take the TRE to the Parkland Station, walk to Parkland
• Mesquite Compass to DART System
• Senior Adult Services to DART rail, taxi to final destination
• DART Paratransit “Connection Service” to cross-town bus
Plan for Transportation
• People can’t always choose where they live, work, go to school or get services
• Make transportation part of the decision-making process when possible
The average U.S. consumer spends…
More on transportation than they do on food!
$7,658 annually =
$150 week
U.S. Department of Labor Statistics
Consumer Survey (2009)
Budget for Transportation
Questions and Answers
Part Four: Q & A
Let’s Ride!
Part Five: Let’s Ride
Today’s Presenters
MY RIDE Dallas
Millie DeAnda Director Dallas Area Agency on Aging (214-871-5065 | [email protected] | www.ccgd.org/seniors/
Brittney Tree Manager, My Ride Dallas Dallas Area Agency on Aging (214) 954-4243| [email protected] | www.myridedallas.org
Karina Gutierrez Bilingual Navigator Dallas Area Agency on Aging (214) 954-4283| [email protected] | www.myridedallas.org
Part One: Introduction
Today’s Presenters
DART
Marion Denney Senior Manager, Mobility Management & Planning DART Mobility Management Services (214) 828-8548| [email protected]
Jill Anderson Mobility Management Project Planner DART Mobility Management Services (214) 828-6685 | [email protected]
Michael Evans Mobility Management Specialist DART Mobility Management Services (214)828-8529 | [email protected]
Part One: Introduction
www.dart.org
Let’s Ride Itinerary • 2:21: Board the Blue Line – Downtown Rowlett to Mockingbird
Station
• 2:33: Arrive at Mockingbird Station
• Visit Smallcakes in Mockingbird Station with your n4a Conference Badge to receive a complimentary gourmet cupcake!
• 3:22: Board the Blue Line - Ledbetter to Union Station
• 3:38: Arrive at Union Station
