flowchart example

Training Hand Book TEAM B 1

Training Hand Book, TEAM B

Dale Newton

Michael Hill

Tamiko Perry

Tammy Fazzi

Alice Grimm


TRAINING HANDBOOK FLOWCHART

Table of Contents: 2

MasterFlowchart 3

Introduction 4

Notebook Flowchart 5

Electrical Flowchart 6

Input/output Devises Flowchart 7

Power Supply Flowchart 8

Motherboard Flowchart 9

Memory Flowchart 10

Multimedia Devise Flowchart 11

Hard Drive Flowchart 12


Loading Windows Vista or Windows 7 Flowchart 13

Loading Windows 2000 or Windows XP Flowchart 14

OS/Application Installation Flowchart 15

Networks Flowchart 16

Printers Flowchart 17

Security & Malicious Software Flowchart 18

Social Engineering Flowchart 19

Master Flowchart


Introduction

Many things can happen when dealing with computers and a fast paced

company with a growing business. In order to help business continue to grow and


the company running productively computer systems must be running at its best

with minimal problems. This is a troubleshooting manual which includes several

flowcharts designed to teach IT employees how to diagnose fix and maintain

common problems that may occur with different parts of a computer system. Each

chart is designed to help to communicate the same if you were asking questions to

a person.


Determine cause

of problem

Determine cause

of problemElectrica

l or Power

issues?

Electrica

l or Power

issues?

Audi

o or

Sound

Problems?

Audi

o or

Sound

Problems?

System

runs Slow?

System

runs Slow?

Syste

m is muted?

Syste

m is muted?

Displ

ay issues?

Displ

ay issues?

Connect

ions are

secure?

Connect

ions are

secure?

See

documents on

Electrical issues.

Go to Page 4.

See

documents on

Electrical issues.

Go to Page 4.

NoNo YesYes

YesYes

Secure

connections.

Reboot

Secure

connections.

Reboot

NoNoYesYes

NoNo

Make sure the

“Mute” option is not

checked.

Make sure the

“Mute” option is not

checked.

YesYes

NoNo

See

documents on

I/O devices. Go

to Page 7.

See

documents on

I/O devices. Go

to Page 7.

NoNo

Ye

s

Ye

s

Disable sleep

settings and run

defrag.

Disable sleep

settings and run

defrag.

Adjust display

settings

Adjust display

settings

YesYes

See documents

on other system

problems.

See documents

on other system

problems.

N

o

N

o

Flowchart #1

Notebook


Flowchart #2 Electrical

Outlet has

power?

Outlet has

power?

Power

cord is

good?

Power

cord is

good?

Power out

in building?

Power out

in building?

YesYes

Connectio

ns to system are

good?

Connectio

ns to system are

good?

YesYes

Adjust cords as

needed. Attempt to start

the system.

Adjust cords as

needed. Attempt to start

the system.

NoNo YesYes

Wait for power to be

restored.

Wait for power to be

restored.

See Power

Supply Unit

Troubleshooting

Documents.

See Power

Supply Unit

Troubleshooting

Documents.

YesYes

Power

out to outlet?

Power

out to outlet?

N

o

N

o

Break

er tripped?

Break

er tripped?

NoNo

N

o

N

o

Reset breaker. Start

system

Reset breaker. Start

system

YesYes



Which device is

causing the problem?

Which device is

causing the problem? Display

is live?

Display

is live?

Curso

r responds

to mouse?

Curso

r responds

to mouse?

Do

keyboard

characters

appear

properly?

Do

keyboard

characters

appear

properly?

Will

the printer

print a test

page?

Will

the printer

print a test

page?

See

Motherboard

troubleshooting

documents

See

Motherboard

troubleshooting

documents

NoNo

YesYes

YesYes

Ye

s

Ye

s

USB

mouse fixes

problem?

USB

mouse fixes

problem?

N

o

N

o

Happy

computing

Happy

computing

YesYesNew

keyboard

fixes

problem?

New

keyboard

fixes

problem?

NoNo

Print

er has

power?

Print

er has

power?

NoNo

Happy

computing

Happy

computing

YesYes

YesYes

Printer

connections and

drivers good?

Printer

connections and

drivers good?

Turn

on printer

and test

again

Turn

on printer

and test

again

NoNo

Install

proper drivers

secure

connections

and test again

Install

proper drivers

secure

connections

and test again

N

o

N

o

New

monitor fixes

problem?

New

monitor fixes

problem?

N

o

N

o

Flowchart # 3 Input/output Devices


Wall outlet

has power?

Wall outlet

has power?

Cor

ds to

system

and

outlet are

secure?

Cor

ds to

system

and

outlet are

secure?

Other

outlets in

building

have

power?

Other

outlets in

building

have

power?

YesYes NoNo

Powe

r supply is

failing?

Powe

r supply is

failing?

See documents on

Electrical troubleshooting

See documents on

Electrical troubleshooting

YesYes

YesYes

YesYes

N

o

N

o

Determ

ine cause of

power

outage

Determ

ine cause of

power

outage

Replace

power supply

unit

Replace

power supply

unit

NoNo

Internal

connections

are secure?

Internal

connections

are secure?

NoNo

Secure

connections

Secure

connections

Ye

s

Ye

s

Flowchart #4 Power Supply


Is warranty

valid?

Is warranty

valid?

ESD

Protection Worn

Yes No

Return

Motherboard

to Vendor

Return

Motherboard

to Vendor

Unnecessar

y hardware

removed?

Unnecessar

y hardware

removed?

No

Remove

Unnecessary

Hardware

Remove

Unnecessary

Hardware

Yes

Surge

Protector

used on

system?

Surge

Protector

used on

system?

No

Connect Surge

Protector

Connect Surge

Protector

Yes

Is there

any damage or

time

discrepancies?

Is there

any damage or

time

discrepancies?NO

Time

Discrepancy: Replace

CMOS Battery

Damage: Replace

Motherboard

Time

Discrepancy: Replace

CMOS Battery

Damage: Replace

Motherboard Yes

Is there a

diagnostics

disk or

software

available?

Is there a

diagnostics

disk or

software

available?

NoYes

Visual Inspection can be

performed or the purchase of

diagnostic tools

Visual Inspection can be

performed or the purchase of

diagnostic tools

Was any issue

found by the

diagnostics

software?

Was any issue

found by the

diagnostics

software?

Yes

No

Update BIOS (Be

sure that storms are not

evident in case of power

loss during Update.

If problem still exists

then motherboard may

need to be replaced.

Update BIOS (Be

sure that storms are not

evident in case of power

loss during Update.

If problem still exists

then motherboard may

need to be replaced.

Follow the diagnostics

requests for problematic area

and perform tasks

accordingly to fix issue.

Follow the diagnostics

requests for problematic area

and perform tasks

accordingly to fix issue.

Motherboard

Flowchart #5


Yes No

No

Yes

Yes

No

Flowchart # 7 Multimedia portable devise

Multimedia device will

not turn on

Multimedia device will

not turn on

Was memory

recently added?

Was memory

recently added?

Power

down and

reseat

memory

into slots!

Check also

for

memory

compatibil

ity.

Power

down and

reseat

memory

into slots!

Check also

for

memory

compatibil

ity.

Experien

cing blue

screens? Or

lagging? Slow

processing?

Experien

cing blue

screens? Or

lagging? Slow

processing?

Maybe

another

component is

causing your

issue.

Maybe

another

component is

causing your

issue.

Has the

inside of the

computer been

cleaned?

Has the

inside of the

computer been

cleaned?

Clean computer and see if

this fixes the errors. Dust could be

causing overheating.

Clean computer and see if

this fixes the errors. Dust could be

causing overheating.

Is this a

newer OS (e.g.

Vista, 7, etc.)?

Is this a

newer OS (e.g.

Vista, 7, etc.)?

Are any

memory

diagnostic tools

available in this

OS?

Are any

memory

diagnostic tools

available in this

OS?

Is

mdsched.exe

available to

run?

Is

mdsched.exe

available to

run? No

Find and download

diagnostic tools!

Find and download

diagnostic tools!

Have the tools

given a clear path to

fixing memory?

Have the tools

given a clear path to

fixing memory?

Download

mdsched.exe and

run tools to

diagnose!

Download

mdsched.exe and

run tools to

diagnose!

Run and

diagnose memory

problem. When

figured out follow

instructions

accordingly.

Run and

diagnose memory

problem. When

figured out follow

instructions

accordingly.

Replacement of memory may be

only option! (Upgrade)

Replacement of memory may be

only option! (Upgrade)

Follow

instructions

accordingly to

fix memory

issue.

Follow

instructions

accordingly to

fix memory

issue.

No

Yes

Memory

Flowchart #6

NoYes

Yes

Yes

Yes


Yes No

Yes

No Yes

Yes

Yes

No

Flowchart #8 – Hard Drive

Was the

muti-media

battery fully

charged?

Was the

muti-media

battery fully

charged?

Battery chargedBattery charged

Charger works

been tested?

Charger works

been tested?

Muti-meter testedMuti-meter tested Multimedia device turned

on

Multimedia device turned

on

Cord plugged into chargerCord plugged into charger

Reset the

Device?

Reset the

Device?

Device workingDevice working

Pushed down paper

clip to reset until power

comes on

Pushed down paper

clip to reset until power

comes on


Flowchart #9 – Loading Windows Vista® or Windows® 7

Flowchart #10 Loading Windows® 2000 or Windows® XP


OS/Application Installation

Flowchart # 11Go to company website Go to company website

Does dialogue box open in pop inUp window?

Does dialogue box open in pop inUp window?


Yes No

Yes No

Yes No

Flowchart #12 Networks Click run Click run

Software installs

automatically

Software installs

automatically

No software

download available

No software

download available

Able to click

and save on

download file?

Able to click

and save on

download file?

Click on software

download link

Click on software

download link

Click and save on dialog

box

Click and save on dialog

boxDoes dialogue box

appear

Does dialogue box

appear

Able to

double click

software icon

located on

desktop

Able to

double click

software icon

located on

desktop

Is icon on desktopIs icon on desktop


Flowchart #13 Printers


Does this computer

access online services?

Does this computer

access online services? With no online

connection the threats

are local only.

With no online

connection the threats

are local only.

Security and Malicious

Software Flowchart # 14


Social Engineering

Flowchart #15

Is this computer or

device online?

Is this computer or

device online?

Yes

Then only

local security

threats are

apparent.

Then only

local security

threats are

apparent.

No

Yes No

Are

settings up

to par on

router?

Are

settings up

to par on

router?

Make sure

security settings are

accurate per the

desire of the user.

Make sure

security settings are

accurate per the

desire of the user.

No

Yes

Is a firewall

other than router

default firewall

installed?

Is a firewall

other than router

default firewall

installed?

Installation of a firewall

program is essential in security

practices.

Installation of a firewall

program is essential in security

practices.

No

Yes

Make sure all

settings are the

way they should

be.

Make sure all

settings are the

way they should

be.

Are Virus

concerns

evident?

Are Virus

concerns

evident?

No Make sure by scanning

the system regularly and

updating the virus software

as well.

Make sure by scanning

the system regularly and

updating the virus software

as well.

YesScan the system with

Anti-Virus Protection

Software. If a virus is found

than options are available to

quarantine or remove the

virus.

Scan the system with

Anti-Virus Protection

Software. If a virus is found

than options are available to

quarantine or remove the

virus.


Conclusion

Are browsers

and email secured

with software?

Are browsers

and email secured

with software?Load software

for monitoring your

online services for

phishing and other

methods of social

engineering. Move

on to next step.

Load software

for monitoring your

online services for

phishing and other

methods of social

engineering. Move

on to next step. Is the OS

up-to-date with

patches?

Is the OS

up-to-date with

patches?

Yes

No

Installation

of firewall

systems or an

IPS or IDS

present?

Installation

of firewall

systems or an

IPS or IDS

present?

Yes

Update system

with latest patches.

Update system

with latest patches.

No

Diagnostic tools (hardware

and software) will help with

preventing danger from social

engineering.

Diagnostic tools (hardware

and software) will help with

preventing danger from social

engineering.

No

Protection is fortified and other methods can

be sought out with social engineering tips and

tricks.

Protection is fortified and other methods can

be sought out with social engineering tips and

tricks.

Yes


Team B has put together this computer maintenance and troubleshooting

booklet for the purpose of the perfect DYI in diagnosis of the computer. The

flowcharts, descriptions and information included are the most common issues

faced when working with a computer. The most important tools used in this

booklet when working with computer are the flow charts. When working with

computers daily this booklet can be the best tool and remember to backup your

computer every day.

flowchart example

Documents

motherboard flowchart

power supply flowchart

electrical flowchart

networks flowchart

printers flowchart

notebook flowchart

memory flowchart

mergeformat flowchart