fluke networks network performance monitoring application performance analyzer jim davis regional...
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Fluke Networks
Network Performance MonitoringApplication Performance Analyzer
Jim Davis
Regional Sales Director
Fluke Networks
3www.networks.pe
Where Sits Fluke Networks?
Focused on network test & analysis and service assurance & protection
Four segment leaders with great brands, innovative products and
strong customers
Communication Test Platform
Operating Company
Leader in local area network analysis & media testing
Served Market Size: ~$1.5B & Market Growth: ~5%
We know networks.
Danaher named #1 by 2011 Test & Measurement World Magazine
Market Size: $12B &Growth: 5-7%
Sales: $3.4B
Test & Measurement
Group
Strong Peers in the #1 T&M Company in the World
Test & Measurement
Group
Communication Test Platform
Operating Company
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Fluke NetworksPrivate Network Owners… Network & IT Managers
Network and application performance monitoring
Offering more ways to look at your networks than anyone else Providing unique views into your networks you can’t get anywhere else Delivering the right tools to every level of your network support organization
Data Communications InstallersCopper and fiber premise cable certification and diagnostic instruments
Communication Service ProvidersTelco line technician tools and DSL line test instruments
Private Network Owners… Network Techs & EngrsPortable network analysis and tools for all local network mediums
Outfitting Network Pros & Heroes At Every
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What Our Customers Are Asking For:• Quantifying application performance from the users’ perspective• Assigning problem ownership and prioritizing based on impact• Facilitating collaborative troubleshooting among disparate support groups• Managing multi-tiered application performance• Quantify performance improvements from change• Becoming aware of potential problems before users complain• Troubleshooting problems that are not occurring right now (back-in-time analysis) • Management reporting to show delivery of expected service levels
Information collected from Voice of the Customer activities representing over 200 interviews worldwide
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DATA CENTER
WANREMOTE
SITE
Authenticate
Call Manager
Secure WEB
CITRIX
App Delivery Controller
App Delivery Controller
APP
APP
APP
SQL Cluster
Oracle ClusterCore Switch
BranchUser
Firewall
Firewall
RemoteUser
Call Signaling
Success/Fail?
WHERE DO YOU BEGIN?
Carrier Core
MobileUser
Internet
Branch Router PE Router
PE Router
Is the firewall blocking
something?
Is the user load being properly distributed?
Is the application
server responding?
Are logs showing
any errors?
Is it the XenApp tier or a
backend issue?
Is the web server over-
loaded?
Did they authenticate successfully?
The Network is Slow!
Is the firewall blocking
something?
Is the sitecongested?
Could be a carrier problem?
The Problem
Maybe QoS/CoS is
mis-configured?
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Analyzer is only as good as the analyst
• We can have lots of tools looking at data in a network, but this data is only good if we know how to read it.
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Introducing: TruView
A Unified Network and Application Performance Troubleshooting Appliance That Solves Problems FAST!
Simple• Racked to reporting in <30 minutes• Auto-discovery and configuration• Intuitive web interface
Intelligent• Self-learning baselines• Time correlated views• Guided workflows
Complete• Monitoring & Troubleshooting• Enterprise Scalability• 5-in-1 Tools
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Branch Office #2
Subnet #1 Subnet #2
How is TruView Deployed?
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Branch Office #1
Subnet #1 Subnet #2
Internet
WAN
Web Servers App Servers DB Servers Media Servers
DNS / ADServers
SPAN / TAP
Flow Export
SNMP Poll
Remote / Mobile Users
TruView
Application Performance Views(A closer look)
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A Typical Multi-tier Business Application
HTTPS HTTP Oracle SQL
DHCPServer
Single Sign-onServer
Web Servers Application Servers Database Servers
End User Router Firewall Load Balancer Switch Switch Switch
Internet orIntranet
Challenges in Application Services Delivery:• Many points of failure
• Many different protocols• Geographically diverse
• Many groups are responsible for the infrastructure• May involve either custom or 3rd party applications
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User Server
TCP SYN (80)
SYN ACK
ACK
HTTP GET #1
Response #1
ACK for Response #2
HTTP GET #2
Flo
w
Application Response Time
Initial Network Round Trip TimeServer Connect Time
Response #2Response #3
Response #4
Response #5
ACK for Response #5
Tran
sact
ion
#1
Tran
sact
ion
#2
Flow Termination Criteria:• TCP FIN
• TCP Reset (2min)• Built in Timeout
(30min)
Data Transfer Time
Application Response Time
Data Transfer Time
Response #1
Response #2
Response #3
Response #4
ACK for Response #4 Network Round-Trip TimeFIN
FIN ACK
ACK
TCP Response Time Measurement
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TCP Packets Web Packets DB Packets2
00
Mill
ise
con
ds
Client Web DB
Encompassed Transactions
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Instant Transaction Report
End User Response Time Breakdown for individual client/server transactions
Usage metrics such as bytessent and received as well aspackets sent and received
Client/Server transaction detail(Request/Response)
Techniques for Network Monitoring
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Using Probes for monitoring
SELECTSELECT
T1
E1
56kDS3
OC3
Remote Locations Headquarters
Data Center
Management Data
Web-Based GUI
SELECTSELECT
SELECTSELECT
Operations Center
SELECTSELECT
SELECTSELECT
SELECTSELECT
SELECTSELECT
WAN
WAPMS WIC
WAPMS
SELECTSELECT
SELECTSELECT DS3
T1SELECTSELECT
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Using SNMP – MRTG, Cacti, Nagio, etc.
What are they up to?
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SNMP is also good to track CPU usage and errored frames – CRC
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Enable NetFlow
Traffic
Collector/Reporter(Netflow Tracker)
NetFlowExport
Packets
Web GUI
Defined by seven unique keys:
• Source IP address• Destination IP address• Source port• Destination port• Layer 3 protocol type• TOS byte (DSCP)• Input logical interface
(ifIndex)
What is a Flow ?
Netflow Tracker for Security
“I heard about this virus that runs on port…”
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Let’s drill down some more to see what they are saying: “Port 445”?
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Who is 198.104.150.149 and why are they the 3rd highest address for HTTP traffic?
TruView
Unified Network and Application Performance and Troubleshooting
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Introducing: TruView
A Unified Network and Application Performance Troubleshooting Appliance That Solves Problems FAST!
Simple• Racked to reporting in <30 minutes• Auto-discovery and configuration• Intuitive web interface
Intelligent• Self-learning baselines• Time correlated views• Guided workflows
Complete• Monitoring & Troubleshooting• Enterprise Scalability• 5-in-1 Tools
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Monitoring and Alerting:• Dashboards and dynamic thresholds
• End-user experience reporting• All users, all transactions, all the time
Triage:• Determine scope and impact
• Isolate to Network, Server, or App• Drill-down into specific domain
Troubleshooting:• Leverage rich forensic data
• Drill into individual transactions• Event re-construction & replay
3 Clicks To Fix!
1
2
3
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“When we looked at the market leaders in the space, we determined that Visual not only had the best product for monitoring end-to-end performance, but its roadmap showed the organization is going in the right direction.”
- MSC Home Terminal Logistics
Global Performance Monitoring
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“There has been a paradigm shift within our department as we have moved from ‘It’s not my problem’ to what is the problem and how do we solve it. Instead of guessing where the problem is, Visual can pinpoint the impacted area.”
- Brussels Metro Transport Co.
Application Monitoring & Troubleshooting
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“We knew that our applications were slow and bandwidth was saturated, but we were unable to pinpoint the location. We put Visual on our network and it actually told us what was going on. Not only where the delay was coming from, but
identified what the problems were.“ - Integrated
Services Construction Specialties
Network Monitoring & Troubleshooting
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VoIP Monitoring & Troubleshooting
“With the implementation of Visual, we can actually find the impacting issue whether it is the network, application development or server performance. It used to take days to pinpoint and solve problems, but now we can isolates issues
in minutes or hours.“ - Global Call Center
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Branch Office #2
Subnet #1 Subnet #2
How is TruView Deployed?
49
Branch Office #1
Subnet #1 Subnet #2
Internet
WAN
Web Servers App Servers DB Servers Media Servers
DNS / ADServers
SPAN / TAP
Flow Export
SNMP Poll
Remote / Mobile Users
TruView
50www.networks.pe
Providing Our Customers What They Are Asking For:
• Quantifying application performance from the users’ perspective• Assigning problem ownership and prioritizing based on impact• Facilitating collaborative troubleshooting among disparate support groups• Quantify performance improvements from change• Managing multi-tiered application performance• Becoming aware of potential problems before users complain• Troubleshooting problems that are not occurring right now (back-in-time analysis) • Management reporting to show delivery of expected service levels
Information collected from Voice of the Customer activities representing over 200 interviews worldwide
Jim DavisSales Director Latin America
http://es.FlukeNetworks.com
Alvaro CayoRep. Fluke Networks en PERU
http://Networks.pe
Obrigado, Gracias, Thank you