fm trash/recycle survey results full 100816

8/9/2019 FM Trash/Recycle Survey Results Full 100816

1/21

Ref# Overall1 Yes

What DO you like about the new process?The new bins help the street look really neat on trash day.What DON'T you like about the new process?Haven't really found a major problem with this yet (other than the bin covers remain open after pickup andcould collect rain/snow).-------- ----------Ref# Overall2 YesWhat DO you like about the new process?Not having to sort my recyclables. Plus the fact that the Recycling Container is much larger than the old bins.The new containers are pretty big. I have a family of 4 and our recycling container fills up to the top while thetrash container is maybe a third full each week.What DON'T you like about the new process?Nothing-------- ----------Ref# Overall3 Yes

What DO you like about the new process?

What DON'T you like about the new process?-------- ----------Ref# Overall4 YesWhat DO you like about the new process?recycling so much easier cause we don't have to sort

also so much better to just drag 2 big barrels up than all the trash barrels and recycling bins

What DON'T you like about the new process?nothing-------- ----------Ref# Overall5 Yes

Franklin, MA: Trash/Recycle Survey Results

Survey conducted through Franklin Matters blog and I believe Franklin Matters Facebook page from August5 through August 14, 2010. The survey collected 86 unique respondents. The details for the 86 responses are asfollows:

Franklin Matters survey results Page 1 of 21


2/21

What DO you like about the new process?I like that all he recycling goes into just one can and I don't have to worry about separating everything.What DON'T you like about the new process?I don't like the fact that if it's not in the can that it just stays there. For example, this past week I had a ratherlarge box that would not fit in the can so it was broken down and put on the side of the recycle bin. However,after everything was picked up the box remained behind. Sometimes we are going to have things that aren'tgoing to fit. These items should still be taken so long as they are on the street.-------- ----------Ref# Overall6 Yes

What DO you like about the new process?I like the new cans. they are sturdy and large.What DON'T you like about the new process?the one can limit is a bit restricting. Sometimes things happen and you have a large item to throw out that is toomuch for a single garbage can.-------- ----------Ref# Overall7 Yes

What DO you like about the new process?I like how curbs look on trash day...clean....What DON'T you like about the new process?What i don't like is that for what we pay for our trash they want us to pay for an extra bag or buy anotherbin..that is crazy. We just had a huge family gathering and had to ask our neighbors if we could drop 2 bags intheirs.bins. Wish I could of brought it to the dump but out of luck....-------- ----------Ref# Overall8 YesWhat DO you like about the new process?Single stream recyclingWhat DON'T you like about the new process?Nothing. Although they need to educate others better about the correct spacing between bins... perhaps a stickercampaign on the trash cans that are not far enough apart...-------- ----------





3/21

Ref# Overall9 YesWhat DO you like about the new process?Putting ALL recycling into one binNew barrels - my old ones were on their last legsWhat DON'T you like about the new process?-------- ----------Ref# Overall10 YesWhat DO you like about the new process?

It is clean and easy to use. I do not see trash on the ground after pick ups. Hopefully the forced recycling willreduce the tonage of trash.What DON'T you like about the new process?I wonder how the barrels will be with the snow banks. It will mean I have to dig out a special place for thebarrels..-------- ----------Ref# Overall11 Yes

What DO you like about the new process?easier for recycling not to separate...easier to get cans to the curb....looks neater and no trash left on the streetsWhat DON'T you like about the new process?that people still haven't figured out the proper placement of the cans and that people are still putting out othertypes of cans that are not going to be picked up-------- ----------Ref# Overall12 YesWhat DO you like about the new process?Easier recycling and limits the amount of trash being put out.What DON'T you like about the new process?nothing so far.-------- ----------Ref# Overall13 No





4/21

What DO you like about the new process?We like the clean lines of the barrels on trash day. We also like to load the recycling barrels without havingto separate the plastics and paper. The barrels are easy to bring to the curb. We like the fact that we see morerecycling bins out than before and we feel like the overall good will be more recycling or re-using.What DON'T you like about the new process?We don't like the fact that this is costing us more money. We have already paid $35 for overflow and we haven'teven had a major event i.e. moving, purging, guests etc. We have already paid $35 for overflow and dumpcosts. I transfered my trash from my old barrels and could only fit one of my old barrels into the new barrel.There are some bigger carts that we have seen in other states. It does seem like we have the smallest size. Theold system was much easier to use if we had extra items. Not sure how the "$22" savings would impact anyone-------- ----------

Ref# Overall14 YesWhat DO you like about the new process?single stream recyclingWhat DON'T you like about the new process?-------- ----------Ref# Overall15 No

What DO you like about the new process?

What DON'T you like about the new process?-------- ----------Ref# Overall16 YesWhat DO you like about the new process?Trash pickup is earlier.

What DON'T you like about the new process?It limits what extra things we can put out at the curb for pickup.-------- ----------Ref# Overall17 YesWhat DO you like about the new process?





5/21

What DON'T you like about the new process?IT AMAZES ME THAT PEOPLE CAN'T READ THE SIMPLE INSTRUCTIONS ON THE LIDS TOPROPERLY PUT THE CONTAINERS OUT CURBSIDE.-------- ----------Ref# Overall18 YesWhat DO you like about the new process?Cleanliness, efficiency of use.What DON'T you like about the new process?-------- ----------

Ref# Overall19 YesWhat DO you like about the new process?New recycle bin easier to manage than the old bins, and no sorting!I also like that people are limited in the trash they can dispose of, so I am not subsidizing those who generate alot of waste.What DON'T you like about the new process?-------- ----------

Ref# Overall20 YesWhat DO you like about the new process?Single Stream Recycling.Have not had any issues with Capacity with a family of 5 plus a dog.What DON'T you like about the new process?-------- ----------Ref# Overall21 YesWhat DO you like about the new process?Very automated, goes quickly. Easy to use and clear instruction how to use.What DON'T you like about the new process?The bins are a little large to store is older homes that may have much smaller garages. Some of us do not haveplaces outside to store such large bins.





6/21

-------- ----------Ref# Overall22 YesWhat DO you like about the new process?I like it but what are we going to do at Christmas time????What DON'T you like about the new process?-------- ----------Ref# Overall23 No

What DO you like about the new process?I can put all my recyclables in one bin.What DON'T you like about the new process?The bins are way too small, even the recycling one is to small. You have to call to put bulky items out.-------- ----------Ref# Overall24 NoWhat DO you like about the new process?

Less trash blowing around my street from neighbors trash and recycling bins being left open or uncovered or thecollection truck operator dumping some of the trash on the ground while trying to load it into the truck.What DON'T you like about the new process?The containers are HUGE. We barely have any trash and very little recycling every week. These containersare overkill. I wish we had option of two different sizes to choose from. My driveway is steep and long andin the winter these huge containers will be a problem to get up and down the hill, especially for my wife if Iam traveling. I do not have room for them in my garage so I have to keep them outside and I hate looking atthem. Does anyone know where to find 65 gallon trash can liners so we can keep these monstrosities clean????-------- ----------Ref# Overall25 YesWhat DO you like about the new process?I like the fact that we only have two barrels to put out. It's easier to recycle since we don't have to seperate thepaper and plastic. I like the new big barrels. So far so good.What DON'T you like about the new process?-------- ----------





7/21

Ref# Overall26 YesWhat DO you like about the new process?I hated seperating the recycles.What DON'T you like about the new process?-------- ----------Ref# Overall27 YesWhat DO you like about the new process?

Everything is easier....What DON'T you like about the new process?Nothing......Those that comment on rainwater could dump it themselves or wait a week and it will end up in thetruck..Holes in the bottom will weep impurities onto the sidewalk..-------- ----------Ref# Overall28 No

What DO you like about the new process?I like having the large recycling bin and only having to bring 2 barrel to the curb. I'm not sure I've reallynoticed a difference in the service that would lead me to say it is better than before. I put the barrels out, go towork, come home and put them back in the garage.What DON'T you like about the new process?I definitely lost some capacity. I am constantly working on the house and cleaning out garbage. I donate/freecycle as much as I can, but I have the occasional week where I hold stuff out and put it in the barrel the nextweek since I can't fit it all.-------- ----------Ref# Overall29 YesWhat DO you like about the new process?I like the single stream recycling and how neat things look with just the two barrels per household.What DON'T you like about the new process?We have had some trouble. Our trash and recycling wasn't picked up two weeks in a row. With phone calls,that was resolved and I assume it was adjustment issues. I was so excited for this new trash and unfortunately





8/21

was disappointed in the first few weeks.The biggest issue for us is MAGGOTS! In the trash can. Disgusting. We kept our trash barrels in the garbagebefore and never had a problem. We always bag our trash inside the barrels. Now, with the new town barrels,we had a major maggot problem. DISGUSTING. So now we have to keep our barrels outside. That's abummer. I've heard of other families having maggots, too.-------- ----------Ref# Overall30 YesWhat DO you like about the new process?Containers are easy to move up and down our long drivewayLOVE the large recycling container & LOVE that we do not have to sort our recyclablesStreets look tidy on trash day

What DON'T you like about the new process?Bulk items are no longer accepted, however a simple call to WM fixes that problem, as they are happy toarrange an independent bulk pick up.-------- ----------Ref# Overall31 YesWhat DO you like about the new process?Putting all recycleables in one bin. Also, dragging two large bins to the curb is much easier than multiple

smaller bins.What DON'T you like about the new process?No complaints.-------- ----------Ref# Overall32 YesWhat DO you like about the new process?It is nice not to have liter and glass remain on our street after trash collection. The neighborhood looks muchcleaner. Also, the bigger bin allows more room to place recyclables.What DON'T you like about the new process?Nothing-------- ----------Ref# Overall33 Yes





9/21

What DO you like about the new process?streets look cleaner with new bins. recycling is easierWhat DON'T you like about the new process?-------- ----------Ref# Overall34 YesWhat DO you like about the new process?larger barrelsWhat DON'T you like about the new process?-------- ----------

Ref# Overall35 NoWhat DO you like about the new process?The look of the trash cans. The fact that we recycle more.What DON'T you like about the new process?Not big enough. What about bigger items such as old coolers, big toys, old cushions etc.. Where do I putthem??-------- ----------

Ref# Overall36 YesWhat DO you like about the new process?No more recycling littering the streets when it's windyWhat DON'T you like about the new process?The large recycling bin isn't big enough to hold all of our recycling and we are a family of 3. On the flip side weonly have 1 bag of trash a week, so the trash bin is way to big.-------- ----------Ref# Overall37 YesWhat DO you like about the new process?I like not having to separate recyclables.There hasn't been any trash that blew away from the recycling containers, e.g pizza boxes.The lids are attached to the barrels. No more chasing after a lid that blew away in the wind.





10/21

What DON'T you like about the new process?The size of the barrels, they take up too much space.The possible job loss, there used to be two people, now there is one. Was that person laid off or is doing otherthings.-------- ----------Ref# Overall38 NoWhat DO you like about the new process?No sorting recycleables.What DON'T you like about the new process?

One trash barrel for all trash, makes it difficult for larger bulkier items that are between trash barrel size andlarge curbside pick up items. There seems to be a no man's area that needs addressing.-------- ----------Ref# Overall39 YesWhat DO you like about the new process?1 can for recycling - large capacity.Neighbors who didn't recycle before are now recycling

What DON'T you like about the new process?Cans are a bit big to store in my garage --------- ----------Ref# Overall40 NoWhat DO you like about the new process?1) It encourages recycling2) It saves the town and users money3) The carts have wheelsWhat DON'T you like about the new process?1) There are too many oversized items that don't fit into the cart, so they're going to pile up in users' cellars andgarages2) It's a "one sizes fits all" approach which does not work for many users.3) The carts are too big and heavy (when full)for many women, elderly and disabled to easily handle. Once thesnow and ice arrive, it will be even more difficult for the above groups of users. A smaller cart is not always thesolution unless we could have two.-------- ----------





11/21

Ref# Overall41 YesWhat DO you like about the new process?

What DON'T you like about the new process?-------- ----------Ref# Overall42 YesWhat DO you like about the new process?

What DON'T you like about the new process?-------- ----------Ref# Overall43 YesWhat DO you like about the new process?Much easier and neater.What DON'T you like about the new process?the lids being open after pick-up.

on rainy days - they will fill with water, on snowy days they will fill with snow.is there a way to shut them after they are emptied?-------- ----------Ref# Overall44 YesWhat DO you like about the new process?

What DON'T you like about the new process?-------- ----------

Ref# Overall45 NoWhat DO you like about the new process?I no longer have to sort paper and plastic.What DON'T you like about the new process?I find that my family and I fill up both bins very quickly. They should have been larger. Honestly, I think the





12/21

old system was perfectly fine and fit our needs better.-------- ----------Ref# Overall46 NoWhat DO you like about the new process?it's neater, cleaner, more efficientWhat DON'T you like about the new process?the trash barrel is not large enough!!!-------- ----------Ref# Overall

47 YesWhat DO you like about the new process?I like the big trash binsWhat DON'T you like about the new process?I don't like that I can't throw away one big item like a mattress or piece of furniture occasionally-------- ----------Ref# Overall48 Yes

What DO you like about the new process?Recycling is easier. No bundles of paper blowing around in the rain and wind! The big bin holds lots!What DON'T you like about the new process?We can no longer put out small furniture for the trash.-------- ----------Ref# Overall49 Yes

What DO you like about the new process?Cost effective and qickWhat DON'T you like about the new process?Nothing-------- ----------Ref# Overall50 Yes





13/21

What DO you like about the new process?Combining the recyclables.What DON'T you like about the new process?Bins are a storage burden. A bit difficult for older folk to wheel them up and down long driveways. Winterwill be interesting. What happens when the plough comes by in the middle of the night...we can't all get out andshovel before work. Also will have to shovel out a bigger area in the street to accommodate the bins. The snowbanks are tough enough to clear a small area to a walkway.-------- ----------Ref# Overall51 Yes

What DO you like about the new process?One bucket for recyclingOne bucket for trashThe buckets are easy to fill and manueverDon't need to sort out everything and bring many different buckets to the curb.What DON'T you like about the new process?Can no longer put out items that don't fit into the buckets. If it doesn't fit in the bucket then specialarrangements need to be made to get rid of the item.-------- ----------

Ref# Overall52 YesWhat DO you like about the new process?It should encourage more recycling . If folks want bigger trash bins I think it means they are not recyclingproperly. We used these types of bins in Europe but they weighed the bins - you were charged by weight - itwasn'tLong educating people.What DON'T you like about the new process?-------- ----------Ref# Overall53 YesWhat DO you like about the new process?We like that the recycling is easier to collect since it's combined.What DON'T you like about the new process?You are limited to the capacity of what you can put in. There are things that you cannot fit in the containers. It





14/21

takes up a lot of space in our garage since we don't want to put them outside.-------- ----------Ref# Overall54 NoWhat DO you like about the new process?Not much. Perhaps not having to sort the recycled items would be a bonus for some...What DON'T you like about the new process?The recycle bin is not nearly big enough. the trash bin is not nearly big enough for a family of 5.It is extremely frustrating that we actually had something in this town that worked well...it was our trash pickup. Now we are paying the same...and getting something that is inferior to what we had. What a shame.-------- ----------

Ref# Overall55 NoWhat DO you like about the new process?Clean uniform barrelsEncourages recyclingWhat DON'T you like about the new process?Not enough room for recyclables. Need another bin.Odd sized trash items do not fit in bin...but can't take them to the dump?

-------- ----------Ref# Overall56 YesWhat DO you like about the new process?everybody is now recyclingWhat DON'T you like about the new process?i always run out of room in my recycling bin. also, i am concerned what i will do when i do spring cleaning ofmy basement and attic....i will run out of space in my barrels.-------- ----------Ref# Overall57 YesWhat DO you like about the new process?Easy recycling !





15/21

What DON'T you like about the new process?-------- ----------Ref# Overall58 NoWhat DO you like about the new process?Well, I guess the new trucks aren't as loud.What DON'T you like about the new process?With four kids, the bins are much too small, they should have given bigger bins to people that need them. I amcurrently looking at hiring a private hauler.-------- ----------

Ref# Overall59 YesWhat DO you like about the new process?Containers are huge. Love that recycling does not need to be sorted and separated.What DON'T you like about the new process?Not sure what to do with some items that do not fit in trash container.-------- ----------Ref# Overall

60 YesWhat DO you like about the new process?


single stream recyclingWhat DON'T you like about the new process?Sometimes having only one bin for trash will not be enough if you have a large family.-------- ----------Ref# Overall62 Yes





16/21

What DO you like about the new process?Neatness on the street and ease of not having to sort recycling.What DON'T you like about the new process?Doesn't allow for large oversized boxes.-------- ----------Ref# Overall63 YesWhat DO you like about the new process?No my son love to take out the trash....nice barrels, no need to sort,What DON'T you like about the new process?

Let see how holidays work out-------- ----------Ref# Overall64 YesWhat DO you like about the new process?More efficient. Barrels are clean and uniformed.What DON'T you like about the new process?-------- ----------

Ref# Overall65 NoWhat DO you like about the new process?NOTHING, RECYCLE IS RECYCLEWhat DON'T you like about the new process?800,000 for new bins-old ones were great, how come the taxpayers arent' allowed to vote on anything in thiscommunity??????????????????more money wasted---------i thought there wasn't any money-guess more was found-------- ----------Ref# Overall66 YesWhat DO you like about the new process?I now recycle. Felt a little guilty before but when you have 400 foot driveway, the last thing you want to do iscarry two recycle bins down





17/21

What DON'T you like about the new process?-------- ----------Ref# Overall67 YesWhat DO you like about the new process?fantastic - always receycled before but MUCH easier now!What DON'T you like about the new process?bins don't have drainage hole in case someone is away all day & it rains or snows it will be a real pain to dumpit out.-------- ----------

Ref# Overall68 YesWhat DO you like about the new process?Less sorting in the home, more space in the garage.Streetscape: trash day is neater visually and physically; no windblown "rollers" in the road.

What DON'T you like about the new process?I wonder if the combined recyclables (sp?) are truly sorted and re-used as much as before when they wereseparated. Are we adding more to a landfill? I don't like the lack of knowing for sure.

-------- ----------Ref# Overall69 YesWhat DO you like about the new process?2 similar barrels wheeled to driveway end is easierlove recycling - don't have to separate, one nice big barrel

What DON'T you like about the new process?-------- ----------Ref# Overall70 YesWhat DO you like about the new process?I like having a large barrel for all the items I recycle. I had trouble fitting them into the smaller bins that werepreviously provided. I also like that I can put the paper products outside anytime I like without worrying aboutthem getting wet. In addition a like the easy-open lid, the handle, and the big wheels on the barrels. They are





18/21

easy to maneuver.What DON'T you like about the new process?I have no complaints.-------- ----------Ref# Overall71 YesWhat DO you like about the new process?responded previously with a Yes but wanted to make another comment/question - we haven't been putting ourrecycling out every week since some weeks we have only say 1/3 full - does that save Franklin any money?We just figured it was the responsible thing to do - only put out when filled - why have the truck stop if it's notreally worth it. It's different if it's garbage but since it's all clean stuff we feel it helps the environment more.

Are we also helping Franklin save money that way? Might want to publicize it a bit if that's the case.What DON'T you like about the new process?-------- ----------Ref# Overall72 YesWhat DO you like about the new process?the bins are nice

What DON'T you like about the new process?don't like the restrictions on amounts of garbage, and still unclear if I have something larger to dispose of whathappens with that...don't like the idea of paying more for an extra bag of garbage. however, the drivers on thetrucks have been very nice and do a good job with keeping the bins looking neat - they don't just throw themback to the curb like the old workers did!-------- ----------Ref# Overall73 NoWhat DO you like about the new process?

What DON'T you like about the new process?-------- ----------Ref# Overall74 NoWhat DO you like about the new process?





19/21

What DON'T you like about the new process?-------- ----------Ref# Overall75 YesWhat DO you like about the new process?Not sorting recyclingWhat DON'T you like about the new process?love the new process-------- ----------Ref# Overall

76 YesWhat DO you like about the new process?It is much easier and cleaner to process the recyclable materials in our houseWhat DON'T you like about the new process?nothing-------- ----------Ref# Overall77 Yes

What DO you like about the new process?lids - trash doesn't blow everywhereWhat DON'T you like about the new process?can't leave loose stuff out for pickup (small furniture, etc)-------- ----------Ref# Overall78 YesWhat DO you like about the new process?






20/21

I love that the barrels (especially the recycle barrels) have covers...I don't dread windy days anymore andeverything ending up all over the lawn.



What DON'T you like about the new process?-------- ----------Ref# Overall82 Yes

What DO you like about the new process?The recycling part of it I find much easier to manage on a daily basis now that everything goes into the one bin.What DON'T you like about the new process?I havent found any reason at this point not to like the system!-------- ----------Ref# Overall83 YesWhat DO you like about the new process?

everything fits in one bin and no need to sort recyclablesWhat DON'T you like about the new process?bins are so large that they are tricky to move and take up a lot of space at curb - reducing visibility for carsleaving our driveway and the speeding cars on our street-------- ----------Ref# Overall84 No





21/21

What DO you like about the new process?Recycles are in 1 BinWhat DON'T you like about the new process?We have only 1 trash (65 gal)container.with the old system we were able to trash 3 33 gal containers plus we could dispose of one piece of furniture perweek for freealso we could left rolls of old carpet or rugs with out charge-------- ----------Ref# Overall85 Yes

What DO you like about the new process?I particularly like the recycle bin - no sorting; holds much more recyclables. I don't worry about the lids beinglifted by racoons either!What DON'T you like about the new process?-------- ----------Ref# Overall86 YesWhat DO you like about the new process?

Love the ease of single stream, attached lids means less trash blowing in the streets, no additional cost!What DON'T you like about the new process?No dislikes.-------- ----------




fm trash/recycle survey results full 100816

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