white paper

automated testingfor servicenooreg

copy2017 Cerna Solutions LLC

Cerna Solutions2056 Palomar Airport Rd

Carlsbad CA 92011

A look at the struggles and solutions of takingan automated approach to testing ServiceNow

development

white paper

Automated Testing for ServiceNowregAs ServiceNow expands its capabilities beyond ITSM many organizations are relying on the platform for additional enterprise operations such as finance marketing and human resources to name a few This diverse set of enterprise applications raises a challenge for developers who find making a standard configuration change in one environment can have an unnoticed reaction to other features within the platform The effects of this can vary from minor speedbumps to major outages that result in lost productivity for end users and added time for remediation

To address this issue Cerna Solutions has worked with its customers to create a robust automated testing solution aimed specifically at ServiceNow development and administration CapIO ndash Automated Testing for ServiceNow is an end-to-end testing tool that allows ServiceNow developers to create and manage automated repeatable tests with minimal scripting required Cerna Solutions has extensive experience in the automated testing arena and works diligently to save clients on the time and money associated with testing

wwwcernasolutionscom automated testing for servicenow | 2

Automated testing comes

with both benefits and challenges

white paperAutomated Testing for ServiceNow

Business Challenges of Manual TestingWhile testing plays a significant role in any ServiceNow project it is often to blame when something fails Many companies using ServiceNow still rely on manual testing despite its prohibitive cost and low efficiency Manual testing requires testers to have the foresight of what they need to be looking for making it difficult to account for the countless unexpected changes which may result in a chain reaction to unseen areas of the system

Manual testing is severely limiting to developers in that they cannot test what they cannot see Oftentimes changes in one area of development have unforeseen consequences in other areas These problems frequently go undiscovered until after launch at which point fixing the errors becomes expensive and inconvenient for both end users and developers

In addition the process of manual testing takes far longer than what is necessary for most organizations In many cases the process of regression testing alone can take longer

to run in a manual testing environment than it takes developers to build a new release with automated testing Manual testing is expensive in regard to time money and morale Minor mistakes are easy to make and can hurt your teamrsquos reputation leaving team members discouraged after a major milestone that has been interrupted by minor hiccups

wwwcernasolutionscom automated testing for servicenow | 3

Manual testing is slower and

more expensive than automated

testing

white paperAutomated Testing for ServiceNow

Barriers to Getting Started with Automated TestingA common obstacle to implementing an automated testing solution is the considerable time investment involved For applications where an automated testing tool is not readily available or does not meet a variety of business needs a solution must be developed in-house which requires time effort and hard-to-find skill sets Too often this process ends in the research phase as no easy solution is readily available

Another difficulty is finding the right solution for the organizationrsquos unique needs According to the 2016 World Quality Reportsup1 when it comes to automated testing ldquothe most notable difficulties are in identifying the right areas on which to test the availability of flexible and reliable test environments and test data and realization of benefits from automationrdquosup1 This means many companies are still unsure of how to best use automated testing and are unclear on whether or not the effort is worth the reward

wwwcernasolutionscom automated testing for servicenow | 4

45 of companies

surveyed say they do not have

access to the right automated

testing tool

D O N O T H AVE T H E R IGH T A UT OM ATIO N T O OLS

CH A L L E NGE W ITH T H E T E ST D ATA A N D E N VIR O NM EN T AVA IL ABIL ITY

D E L IVE R Y M E T HO D OLOGY D O E SNT S UPPO RT T E S T A UT OM ATIO N

D IFFICULT IE S IN T EGR ATING T H E D IFFE R ENTA UT O M AT ION T O O LS T O GET HE R

A P P L ICATIO N FUN CT IONA LITY CH A N GE S T O O FR E Q UE NTLY

D O N O T H AVE T H E R IGH T A UT OM ATIO N T E S T ING P R OCE SSM ET H OD

L A CK O F S TA B ILITY O F T E S T S CR IPT

L A CK O F S K IL L ED E X PER IENCE T E STA UT O M AT ION R E S OUR CES

M ULT IP L E D E VE LOPM EN T L IFE CYCL ES

45

40

35

37

36

35

34

34

32

AUTOMATED TESTING CHALLENGES

sup1 Capgemini Sogeti and HPE ldquoWorld Quality Report 2016-17rdquo 8th Edition httpswwwcapgeminicomthought-leadershipworld-quality-report-2016-17

white paperAutomated Testing for ServiceNow

Automated Testing Landscape

The current automated testing landscape is limited Organizations are faced with the options to continue testing manually develop a proprietary solution or purchase a prebuilt automated testing solutions that works with the applications they wish to test

Selenium Perhaps the most well-known solution in automated testing for developing a proprietary testing tool As versatile as it is Selenium is not a turnkey solution and requires extensive development and maintenance Creating a solution in Selenium involves a significant amount of time and dedicated resources to build a solution that meets organizational needs and it can be difficult to produce a stable and efficient finished product Additionally using Selenium to build customized automated tests entails a significant time investment in updating existing testing scripts to ensure compatibility between future ServiceNow releases

Automated Testing Framework ServiceNow has made this available as of the Istanbul release and it is a good place to start for testing forms within the platform This is a fitting solution if your organization does not have as many complex testing needs and may only want to use automated testing for version updates

wwwcernasolutionscom automated testing for servicenow | 5

Selenium is a powerful tool but requires

extensive effort

white paperAutomated Testing for ServiceNow

For more advanced testing an external solution that can validate the system independent of the system itself is recommended One solution is CapIO ndash Automated Testing for ServiceNow which has an extensive set of prebuilt commands that are designed to meet common organizational needs

The World Quality Report states there has been a shift towards focusing on how testing can improve business outcomes such as customer experience revenue growth and uninterrupted business operations This means the essential objective of testing to prevent serious defects from reaching production is always related to the higher objectives of key performance indicators and business outcomes

Where is the Return on Investment

Despite the initial challenges many companies are already seeing long-term financial benefits to automated testing In a recent study by TEST Magazine 48 of survey respondents said they saw a return on their test automation investment immediately or within the first 6 months The remainder saw ROI within 6-12 months (28) or after one year (15) Only 9 of those that responded reported never realizing the ROI of automated testingsup2

In addition speed of execution and increased coverage were both cited as the top reasons for adopting test automation This means more companies are looking to develop faster and better than they could with a manual testing alternative

wwwcernasolutionscom automated testing for servicenow | 6

48 of those surveyed say they achieved

ROI from automated

testing in less than 1 year

sup2 TEST Magazine ldquoEuropean Software Testing Benchmark Report 2016rdquo httpwwwsoftwaretestingnewscoukres14072016TEST_Benchmark-Report-2016pdf

white paperAutomated Testing for ServiceNow

CapIO The Game-Changing Automated Testing SolutionCapIO catches errors immediately throughout the development process as they occur anywhere in the system It allows for the logging of all changes that are made in order to pinpoint where the errors began The CapIO automated testing tool checks for both common and uncommon errors anywhere in a ServiceNow instance decreasing time and spend while increasing confidence in new initiatives CapIO is a unique ServiceNow testing tool in that it allows you to test more than forms

CapIO can testbull Formsbull Listsbull Navigation bull Service Catalogbull Notifications bull Knowledge Base

bull CMSbull Reportingbull Global Functionsbull Related Listsbull Administrationbull Selenium Functions

CapIO users have free access to an additional plugin called CapIO mini which runs tests locally from the userrsquos desktop This makes it easier to receive immediate feedback for minor changes without the need to run the full test suite This drastically reduces the time needed for both development and testing and increases the overall resulting quality of the work performed

wwwcernasolutionscom automated testing for servicenow | 7

CapIO provides testing across

the ServiceNow platform

white paperAutomated Testing for ServiceNow

Capabilities

CapIO is a dynamic tool that uses ServiceNowrsquos powerful automation capabilities to take the guesswork and legwork out of manual testing Automating the testing process allows your organization to make constant checks on various facets of your system that manual testing is likely to miss This means more accurate testing in a fraction of the time

With CapIO testing is improved throughout the development lifecycle from Functional Regression and even User Acceptance Testing as the risk of unforeseen defects drastically decrease Automated testing speeds up the initial development process by reducing the number of errors made Investigating bugs and defects can be easily traced due with CapIOrsquos logging and documentation process CapIO has over 300 prebuilt ServiceNow specific commands scripts which give users a new level of best practices in testing and development

Capabilities include bull Screenshots bull Full Report bull User Impersonations bull Action Recorder bull Multi-Browser Testing bull Testing On-Demand bull Testing Triggers bull Persistent Context bull Multiple Environments bull Testing Scenario Templates bull Data Driven TestsMulti User bull Metrics and Code Coverage

wwwcernasolutionscom automated testing for servicenow | 8

CapIO has over 300 prebuilt

commands to quickly get up and running

white paperAutomated Testing for ServiceNow

ConclusionCapIO is specifically built for automated testing ServiceNow development While ServiceNowrsquos Automated Testing Framework is a good place to start it is limited to strictly testing forms Thatrsquos where CapIO comes in for your more advanced testing needs CapIO allows the testing of forms lists Service Catalog CMS notifications reporting and much more

Its 300+ prebuilt commands mean minimal time and manpower are required for getting started The test recorder allows you to easily create and reuse new tests with minimal scripting required Cross browser testing allows testing to be completed across desktop and mobile browsers ensuring your entire organization is on the same page CapIO mini runs tests locally from your desktop meaning less time writing cases and improves the overall quality of your testing

In addition CapIO is future-proof and supports all upcoming releases of ServiceNow This means you can have confidence in your ability to perform automated testing on any future versions of ServiceNow The CapIO automated testing tool allows organizations the confidence to stop budgeting for fixing defects so they can focus their investments in innovation

wwwcernasolutionscom automated testing for servicenow | 9

Contact Cerna for more information

about CapIO

+1 844 804 6111 (US)+44 (20) 33254077 (UK) infocernasolutionscom wwwcernasolutionscom

about cerna

Cerna Solutions specializes in developing cutting-edge solutions and unmatched consulting services aimed at improving the way you use ServiceNow Our unique products are geared towards automated testing HR automation and ServiceNow documentation as well as other productivity solutions designed speci1048822cally for theServiceNow platform Our team of highly skilled consultants have the training and certi1048822cations needed to meet avariety of specialized project requirements and the industry experience needed to make your project successful

white paper

Automated Testing for ServiceNowregAs ServiceNow expands its capabilities beyond ITSM many organizations are relying on the platform for additional enterprise operations such as finance marketing and human resources to name a few This diverse set of enterprise applications raises a challenge for developers who find making a standard configuration change in one environment can have an unnoticed reaction to other features within the platform The effects of this can vary from minor speedbumps to major outages that result in lost productivity for end users and added time for remediation

To address this issue Cerna Solutions has worked with its customers to create a robust automated testing solution aimed specifically at ServiceNow development and administration CapIO ndash Automated Testing for ServiceNow is an end-to-end testing tool that allows ServiceNow developers to create and manage automated repeatable tests with minimal scripting required Cerna Solutions has extensive experience in the automated testing arena and works diligently to save clients on the time and money associated with testing

wwwcernasolutionscom automated testing for servicenow | 2

Automated testing comes

with both benefits and challenges

white paperAutomated Testing for ServiceNow

Business Challenges of Manual TestingWhile testing plays a significant role in any ServiceNow project it is often to blame when something fails Many companies using ServiceNow still rely on manual testing despite its prohibitive cost and low efficiency Manual testing requires testers to have the foresight of what they need to be looking for making it difficult to account for the countless unexpected changes which may result in a chain reaction to unseen areas of the system

Manual testing is severely limiting to developers in that they cannot test what they cannot see Oftentimes changes in one area of development have unforeseen consequences in other areas These problems frequently go undiscovered until after launch at which point fixing the errors becomes expensive and inconvenient for both end users and developers

In addition the process of manual testing takes far longer than what is necessary for most organizations In many cases the process of regression testing alone can take longer

to run in a manual testing environment than it takes developers to build a new release with automated testing Manual testing is expensive in regard to time money and morale Minor mistakes are easy to make and can hurt your teamrsquos reputation leaving team members discouraged after a major milestone that has been interrupted by minor hiccups

wwwcernasolutionscom automated testing for servicenow | 3

Manual testing is slower and

more expensive than automated

testing

white paperAutomated Testing for ServiceNow

Barriers to Getting Started with Automated TestingA common obstacle to implementing an automated testing solution is the considerable time investment involved For applications where an automated testing tool is not readily available or does not meet a variety of business needs a solution must be developed in-house which requires time effort and hard-to-find skill sets Too often this process ends in the research phase as no easy solution is readily available

Another difficulty is finding the right solution for the organizationrsquos unique needs According to the 2016 World Quality Reportsup1 when it comes to automated testing ldquothe most notable difficulties are in identifying the right areas on which to test the availability of flexible and reliable test environments and test data and realization of benefits from automationrdquosup1 This means many companies are still unsure of how to best use automated testing and are unclear on whether or not the effort is worth the reward

wwwcernasolutionscom automated testing for servicenow | 4

45 of companies

surveyed say they do not have

access to the right automated

testing tool

D O N O T H AVE T H E R IGH T A UT OM ATIO N T O OLS

CH A L L E NGE W ITH T H E T E ST D ATA A N D E N VIR O NM EN T AVA IL ABIL ITY

D E L IVE R Y M E T HO D OLOGY D O E SNT S UPPO RT T E S T A UT OM ATIO N

D IFFICULT IE S IN T EGR ATING T H E D IFFE R ENTA UT O M AT ION T O O LS T O GET HE R

A P P L ICATIO N FUN CT IONA LITY CH A N GE S T O O FR E Q UE NTLY

D O N O T H AVE T H E R IGH T A UT OM ATIO N T E S T ING P R OCE SSM ET H OD

L A CK O F S TA B ILITY O F T E S T S CR IPT

L A CK O F S K IL L ED E X PER IENCE T E STA UT O M AT ION R E S OUR CES

M ULT IP L E D E VE LOPM EN T L IFE CYCL ES

45

40

35

37

36

35

34

34

32

AUTOMATED TESTING CHALLENGES

sup1 Capgemini Sogeti and HPE ldquoWorld Quality Report 2016-17rdquo 8th Edition httpswwwcapgeminicomthought-leadershipworld-quality-report-2016-17

white paperAutomated Testing for ServiceNow

Automated Testing Landscape

The current automated testing landscape is limited Organizations are faced with the options to continue testing manually develop a proprietary solution or purchase a prebuilt automated testing solutions that works with the applications they wish to test

Selenium Perhaps the most well-known solution in automated testing for developing a proprietary testing tool As versatile as it is Selenium is not a turnkey solution and requires extensive development and maintenance Creating a solution in Selenium involves a significant amount of time and dedicated resources to build a solution that meets organizational needs and it can be difficult to produce a stable and efficient finished product Additionally using Selenium to build customized automated tests entails a significant time investment in updating existing testing scripts to ensure compatibility between future ServiceNow releases

Automated Testing Framework ServiceNow has made this available as of the Istanbul release and it is a good place to start for testing forms within the platform This is a fitting solution if your organization does not have as many complex testing needs and may only want to use automated testing for version updates

wwwcernasolutionscom automated testing for servicenow | 5

Selenium is a powerful tool but requires

extensive effort

white paperAutomated Testing for ServiceNow

For more advanced testing an external solution that can validate the system independent of the system itself is recommended One solution is CapIO ndash Automated Testing for ServiceNow which has an extensive set of prebuilt commands that are designed to meet common organizational needs

The World Quality Report states there has been a shift towards focusing on how testing can improve business outcomes such as customer experience revenue growth and uninterrupted business operations This means the essential objective of testing to prevent serious defects from reaching production is always related to the higher objectives of key performance indicators and business outcomes

Where is the Return on Investment

Despite the initial challenges many companies are already seeing long-term financial benefits to automated testing In a recent study by TEST Magazine 48 of survey respondents said they saw a return on their test automation investment immediately or within the first 6 months The remainder saw ROI within 6-12 months (28) or after one year (15) Only 9 of those that responded reported never realizing the ROI of automated testingsup2

In addition speed of execution and increased coverage were both cited as the top reasons for adopting test automation This means more companies are looking to develop faster and better than they could with a manual testing alternative

wwwcernasolutionscom automated testing for servicenow | 6

48 of those surveyed say they achieved

ROI from automated

testing in less than 1 year

sup2 TEST Magazine ldquoEuropean Software Testing Benchmark Report 2016rdquo httpwwwsoftwaretestingnewscoukres14072016TEST_Benchmark-Report-2016pdf

white paperAutomated Testing for ServiceNow

CapIO The Game-Changing Automated Testing SolutionCapIO catches errors immediately throughout the development process as they occur anywhere in the system It allows for the logging of all changes that are made in order to pinpoint where the errors began The CapIO automated testing tool checks for both common and uncommon errors anywhere in a ServiceNow instance decreasing time and spend while increasing confidence in new initiatives CapIO is a unique ServiceNow testing tool in that it allows you to test more than forms

CapIO can testbull Formsbull Listsbull Navigation bull Service Catalogbull Notifications bull Knowledge Base

bull CMSbull Reportingbull Global Functionsbull Related Listsbull Administrationbull Selenium Functions

CapIO users have free access to an additional plugin called CapIO mini which runs tests locally from the userrsquos desktop This makes it easier to receive immediate feedback for minor changes without the need to run the full test suite This drastically reduces the time needed for both development and testing and increases the overall resulting quality of the work performed

wwwcernasolutionscom automated testing for servicenow | 7

CapIO provides testing across

the ServiceNow platform

white paperAutomated Testing for ServiceNow

Capabilities

CapIO is a dynamic tool that uses ServiceNowrsquos powerful automation capabilities to take the guesswork and legwork out of manual testing Automating the testing process allows your organization to make constant checks on various facets of your system that manual testing is likely to miss This means more accurate testing in a fraction of the time

With CapIO testing is improved throughout the development lifecycle from Functional Regression and even User Acceptance Testing as the risk of unforeseen defects drastically decrease Automated testing speeds up the initial development process by reducing the number of errors made Investigating bugs and defects can be easily traced due with CapIOrsquos logging and documentation process CapIO has over 300 prebuilt ServiceNow specific commands scripts which give users a new level of best practices in testing and development

Capabilities include bull Screenshots bull Full Report bull User Impersonations bull Action Recorder bull Multi-Browser Testing bull Testing On-Demand bull Testing Triggers bull Persistent Context bull Multiple Environments bull Testing Scenario Templates bull Data Driven TestsMulti User bull Metrics and Code Coverage

wwwcernasolutionscom automated testing for servicenow | 8

CapIO has over 300 prebuilt

commands to quickly get up and running

white paperAutomated Testing for ServiceNow

ConclusionCapIO is specifically built for automated testing ServiceNow development While ServiceNowrsquos Automated Testing Framework is a good place to start it is limited to strictly testing forms Thatrsquos where CapIO comes in for your more advanced testing needs CapIO allows the testing of forms lists Service Catalog CMS notifications reporting and much more

Its 300+ prebuilt commands mean minimal time and manpower are required for getting started The test recorder allows you to easily create and reuse new tests with minimal scripting required Cross browser testing allows testing to be completed across desktop and mobile browsers ensuring your entire organization is on the same page CapIO mini runs tests locally from your desktop meaning less time writing cases and improves the overall quality of your testing

In addition CapIO is future-proof and supports all upcoming releases of ServiceNow This means you can have confidence in your ability to perform automated testing on any future versions of ServiceNow The CapIO automated testing tool allows organizations the confidence to stop budgeting for fixing defects so they can focus their investments in innovation

wwwcernasolutionscom automated testing for servicenow | 9

Contact Cerna for more information

about CapIO

+1 844 804 6111 (US)+44 (20) 33254077 (UK) infocernasolutionscom wwwcernasolutionscom

about cerna

Cerna Solutions specializes in developing cutting-edge solutions and unmatched consulting services aimed at improving the way you use ServiceNow Our unique products are geared towards automated testing HR automation and ServiceNow documentation as well as other productivity solutions designed speci1048822cally for theServiceNow platform Our team of highly skilled consultants have the training and certi1048822cations needed to meet avariety of specialized project requirements and the industry experience needed to make your project successful

white paperAutomated Testing for ServiceNow

Business Challenges of Manual TestingWhile testing plays a significant role in any ServiceNow project it is often to blame when something fails Many companies using ServiceNow still rely on manual testing despite its prohibitive cost and low efficiency Manual testing requires testers to have the foresight of what they need to be looking for making it difficult to account for the countless unexpected changes which may result in a chain reaction to unseen areas of the system

Manual testing is severely limiting to developers in that they cannot test what they cannot see Oftentimes changes in one area of development have unforeseen consequences in other areas These problems frequently go undiscovered until after launch at which point fixing the errors becomes expensive and inconvenient for both end users and developers

In addition the process of manual testing takes far longer than what is necessary for most organizations In many cases the process of regression testing alone can take longer

to run in a manual testing environment than it takes developers to build a new release with automated testing Manual testing is expensive in regard to time money and morale Minor mistakes are easy to make and can hurt your teamrsquos reputation leaving team members discouraged after a major milestone that has been interrupted by minor hiccups

wwwcernasolutionscom automated testing for servicenow | 3

Manual testing is slower and

more expensive than automated

testing

white paperAutomated Testing for ServiceNow

Barriers to Getting Started with Automated TestingA common obstacle to implementing an automated testing solution is the considerable time investment involved For applications where an automated testing tool is not readily available or does not meet a variety of business needs a solution must be developed in-house which requires time effort and hard-to-find skill sets Too often this process ends in the research phase as no easy solution is readily available

Another difficulty is finding the right solution for the organizationrsquos unique needs According to the 2016 World Quality Reportsup1 when it comes to automated testing ldquothe most notable difficulties are in identifying the right areas on which to test the availability of flexible and reliable test environments and test data and realization of benefits from automationrdquosup1 This means many companies are still unsure of how to best use automated testing and are unclear on whether or not the effort is worth the reward

wwwcernasolutionscom automated testing for servicenow | 4

45 of companies

surveyed say they do not have

access to the right automated

testing tool

D O N O T H AVE T H E R IGH T A UT OM ATIO N T O OLS

CH A L L E NGE W ITH T H E T E ST D ATA A N D E N VIR O NM EN T AVA IL ABIL ITY

D E L IVE R Y M E T HO D OLOGY D O E SNT S UPPO RT T E S T A UT OM ATIO N

D IFFICULT IE S IN T EGR ATING T H E D IFFE R ENTA UT O M AT ION T O O LS T O GET HE R

A P P L ICATIO N FUN CT IONA LITY CH A N GE S T O O FR E Q UE NTLY

D O N O T H AVE T H E R IGH T A UT OM ATIO N T E S T ING P R OCE SSM ET H OD

L A CK O F S TA B ILITY O F T E S T S CR IPT

L A CK O F S K IL L ED E X PER IENCE T E STA UT O M AT ION R E S OUR CES

M ULT IP L E D E VE LOPM EN T L IFE CYCL ES

45

40

35

37

36

35

34

34

32

AUTOMATED TESTING CHALLENGES

sup1 Capgemini Sogeti and HPE ldquoWorld Quality Report 2016-17rdquo 8th Edition httpswwwcapgeminicomthought-leadershipworld-quality-report-2016-17

white paperAutomated Testing for ServiceNow

Automated Testing Landscape

The current automated testing landscape is limited Organizations are faced with the options to continue testing manually develop a proprietary solution or purchase a prebuilt automated testing solutions that works with the applications they wish to test

Selenium Perhaps the most well-known solution in automated testing for developing a proprietary testing tool As versatile as it is Selenium is not a turnkey solution and requires extensive development and maintenance Creating a solution in Selenium involves a significant amount of time and dedicated resources to build a solution that meets organizational needs and it can be difficult to produce a stable and efficient finished product Additionally using Selenium to build customized automated tests entails a significant time investment in updating existing testing scripts to ensure compatibility between future ServiceNow releases

Automated Testing Framework ServiceNow has made this available as of the Istanbul release and it is a good place to start for testing forms within the platform This is a fitting solution if your organization does not have as many complex testing needs and may only want to use automated testing for version updates

wwwcernasolutionscom automated testing for servicenow | 5

Selenium is a powerful tool but requires

extensive effort

white paperAutomated Testing for ServiceNow

For more advanced testing an external solution that can validate the system independent of the system itself is recommended One solution is CapIO ndash Automated Testing for ServiceNow which has an extensive set of prebuilt commands that are designed to meet common organizational needs

The World Quality Report states there has been a shift towards focusing on how testing can improve business outcomes such as customer experience revenue growth and uninterrupted business operations This means the essential objective of testing to prevent serious defects from reaching production is always related to the higher objectives of key performance indicators and business outcomes

Where is the Return on Investment

Despite the initial challenges many companies are already seeing long-term financial benefits to automated testing In a recent study by TEST Magazine 48 of survey respondents said they saw a return on their test automation investment immediately or within the first 6 months The remainder saw ROI within 6-12 months (28) or after one year (15) Only 9 of those that responded reported never realizing the ROI of automated testingsup2

In addition speed of execution and increased coverage were both cited as the top reasons for adopting test automation This means more companies are looking to develop faster and better than they could with a manual testing alternative

wwwcernasolutionscom automated testing for servicenow | 6

48 of those surveyed say they achieved

ROI from automated

testing in less than 1 year

sup2 TEST Magazine ldquoEuropean Software Testing Benchmark Report 2016rdquo httpwwwsoftwaretestingnewscoukres14072016TEST_Benchmark-Report-2016pdf

white paperAutomated Testing for ServiceNow

CapIO The Game-Changing Automated Testing SolutionCapIO catches errors immediately throughout the development process as they occur anywhere in the system It allows for the logging of all changes that are made in order to pinpoint where the errors began The CapIO automated testing tool checks for both common and uncommon errors anywhere in a ServiceNow instance decreasing time and spend while increasing confidence in new initiatives CapIO is a unique ServiceNow testing tool in that it allows you to test more than forms

CapIO can testbull Formsbull Listsbull Navigation bull Service Catalogbull Notifications bull Knowledge Base

bull CMSbull Reportingbull Global Functionsbull Related Listsbull Administrationbull Selenium Functions

CapIO users have free access to an additional plugin called CapIO mini which runs tests locally from the userrsquos desktop This makes it easier to receive immediate feedback for minor changes without the need to run the full test suite This drastically reduces the time needed for both development and testing and increases the overall resulting quality of the work performed

wwwcernasolutionscom automated testing for servicenow | 7

CapIO provides testing across

the ServiceNow platform

white paperAutomated Testing for ServiceNow

Capabilities

CapIO is a dynamic tool that uses ServiceNowrsquos powerful automation capabilities to take the guesswork and legwork out of manual testing Automating the testing process allows your organization to make constant checks on various facets of your system that manual testing is likely to miss This means more accurate testing in a fraction of the time

With CapIO testing is improved throughout the development lifecycle from Functional Regression and even User Acceptance Testing as the risk of unforeseen defects drastically decrease Automated testing speeds up the initial development process by reducing the number of errors made Investigating bugs and defects can be easily traced due with CapIOrsquos logging and documentation process CapIO has over 300 prebuilt ServiceNow specific commands scripts which give users a new level of best practices in testing and development

Capabilities include bull Screenshots bull Full Report bull User Impersonations bull Action Recorder bull Multi-Browser Testing bull Testing On-Demand bull Testing Triggers bull Persistent Context bull Multiple Environments bull Testing Scenario Templates bull Data Driven TestsMulti User bull Metrics and Code Coverage

wwwcernasolutionscom automated testing for servicenow | 8

CapIO has over 300 prebuilt

commands to quickly get up and running

white paperAutomated Testing for ServiceNow

ConclusionCapIO is specifically built for automated testing ServiceNow development While ServiceNowrsquos Automated Testing Framework is a good place to start it is limited to strictly testing forms Thatrsquos where CapIO comes in for your more advanced testing needs CapIO allows the testing of forms lists Service Catalog CMS notifications reporting and much more

Its 300+ prebuilt commands mean minimal time and manpower are required for getting started The test recorder allows you to easily create and reuse new tests with minimal scripting required Cross browser testing allows testing to be completed across desktop and mobile browsers ensuring your entire organization is on the same page CapIO mini runs tests locally from your desktop meaning less time writing cases and improves the overall quality of your testing

In addition CapIO is future-proof and supports all upcoming releases of ServiceNow This means you can have confidence in your ability to perform automated testing on any future versions of ServiceNow The CapIO automated testing tool allows organizations the confidence to stop budgeting for fixing defects so they can focus their investments in innovation

wwwcernasolutionscom automated testing for servicenow | 9

Contact Cerna for more information

about CapIO

+1 844 804 6111 (US)+44 (20) 33254077 (UK) infocernasolutionscom wwwcernasolutionscom

about cerna

Cerna Solutions specializes in developing cutting-edge solutions and unmatched consulting services aimed at improving the way you use ServiceNow Our unique products are geared towards automated testing HR automation and ServiceNow documentation as well as other productivity solutions designed speci1048822cally for theServiceNow platform Our team of highly skilled consultants have the training and certi1048822cations needed to meet avariety of specialized project requirements and the industry experience needed to make your project successful

white paperAutomated Testing for ServiceNow

Barriers to Getting Started with Automated TestingA common obstacle to implementing an automated testing solution is the considerable time investment involved For applications where an automated testing tool is not readily available or does not meet a variety of business needs a solution must be developed in-house which requires time effort and hard-to-find skill sets Too often this process ends in the research phase as no easy solution is readily available

Another difficulty is finding the right solution for the organizationrsquos unique needs According to the 2016 World Quality Reportsup1 when it comes to automated testing ldquothe most notable difficulties are in identifying the right areas on which to test the availability of flexible and reliable test environments and test data and realization of benefits from automationrdquosup1 This means many companies are still unsure of how to best use automated testing and are unclear on whether or not the effort is worth the reward

wwwcernasolutionscom automated testing for servicenow | 4

45 of companies

surveyed say they do not have

access to the right automated

testing tool

D O N O T H AVE T H E R IGH T A UT OM ATIO N T O OLS

CH A L L E NGE W ITH T H E T E ST D ATA A N D E N VIR O NM EN T AVA IL ABIL ITY

D E L IVE R Y M E T HO D OLOGY D O E SNT S UPPO RT T E S T A UT OM ATIO N

D IFFICULT IE S IN T EGR ATING T H E D IFFE R ENTA UT O M AT ION T O O LS T O GET HE R

A P P L ICATIO N FUN CT IONA LITY CH A N GE S T O O FR E Q UE NTLY

D O N O T H AVE T H E R IGH T A UT OM ATIO N T E S T ING P R OCE SSM ET H OD

L A CK O F S TA B ILITY O F T E S T S CR IPT

L A CK O F S K IL L ED E X PER IENCE T E STA UT O M AT ION R E S OUR CES

M ULT IP L E D E VE LOPM EN T L IFE CYCL ES

45

40

35

37

36

35

34

34

32

AUTOMATED TESTING CHALLENGES

sup1 Capgemini Sogeti and HPE ldquoWorld Quality Report 2016-17rdquo 8th Edition httpswwwcapgeminicomthought-leadershipworld-quality-report-2016-17

white paperAutomated Testing for ServiceNow

Automated Testing Landscape

The current automated testing landscape is limited Organizations are faced with the options to continue testing manually develop a proprietary solution or purchase a prebuilt automated testing solutions that works with the applications they wish to test

Selenium Perhaps the most well-known solution in automated testing for developing a proprietary testing tool As versatile as it is Selenium is not a turnkey solution and requires extensive development and maintenance Creating a solution in Selenium involves a significant amount of time and dedicated resources to build a solution that meets organizational needs and it can be difficult to produce a stable and efficient finished product Additionally using Selenium to build customized automated tests entails a significant time investment in updating existing testing scripts to ensure compatibility between future ServiceNow releases

Automated Testing Framework ServiceNow has made this available as of the Istanbul release and it is a good place to start for testing forms within the platform This is a fitting solution if your organization does not have as many complex testing needs and may only want to use automated testing for version updates

wwwcernasolutionscom automated testing for servicenow | 5

Selenium is a powerful tool but requires

extensive effort

white paperAutomated Testing for ServiceNow

For more advanced testing an external solution that can validate the system independent of the system itself is recommended One solution is CapIO ndash Automated Testing for ServiceNow which has an extensive set of prebuilt commands that are designed to meet common organizational needs

The World Quality Report states there has been a shift towards focusing on how testing can improve business outcomes such as customer experience revenue growth and uninterrupted business operations This means the essential objective of testing to prevent serious defects from reaching production is always related to the higher objectives of key performance indicators and business outcomes

Where is the Return on Investment

Despite the initial challenges many companies are already seeing long-term financial benefits to automated testing In a recent study by TEST Magazine 48 of survey respondents said they saw a return on their test automation investment immediately or within the first 6 months The remainder saw ROI within 6-12 months (28) or after one year (15) Only 9 of those that responded reported never realizing the ROI of automated testingsup2

In addition speed of execution and increased coverage were both cited as the top reasons for adopting test automation This means more companies are looking to develop faster and better than they could with a manual testing alternative

wwwcernasolutionscom automated testing for servicenow | 6

48 of those surveyed say they achieved

ROI from automated

testing in less than 1 year

sup2 TEST Magazine ldquoEuropean Software Testing Benchmark Report 2016rdquo httpwwwsoftwaretestingnewscoukres14072016TEST_Benchmark-Report-2016pdf

white paperAutomated Testing for ServiceNow

CapIO The Game-Changing Automated Testing SolutionCapIO catches errors immediately throughout the development process as they occur anywhere in the system It allows for the logging of all changes that are made in order to pinpoint where the errors began The CapIO automated testing tool checks for both common and uncommon errors anywhere in a ServiceNow instance decreasing time and spend while increasing confidence in new initiatives CapIO is a unique ServiceNow testing tool in that it allows you to test more than forms

CapIO can testbull Formsbull Listsbull Navigation bull Service Catalogbull Notifications bull Knowledge Base

bull CMSbull Reportingbull Global Functionsbull Related Listsbull Administrationbull Selenium Functions

CapIO users have free access to an additional plugin called CapIO mini which runs tests locally from the userrsquos desktop This makes it easier to receive immediate feedback for minor changes without the need to run the full test suite This drastically reduces the time needed for both development and testing and increases the overall resulting quality of the work performed

wwwcernasolutionscom automated testing for servicenow | 7

CapIO provides testing across

the ServiceNow platform

white paperAutomated Testing for ServiceNow

Capabilities

CapIO is a dynamic tool that uses ServiceNowrsquos powerful automation capabilities to take the guesswork and legwork out of manual testing Automating the testing process allows your organization to make constant checks on various facets of your system that manual testing is likely to miss This means more accurate testing in a fraction of the time

With CapIO testing is improved throughout the development lifecycle from Functional Regression and even User Acceptance Testing as the risk of unforeseen defects drastically decrease Automated testing speeds up the initial development process by reducing the number of errors made Investigating bugs and defects can be easily traced due with CapIOrsquos logging and documentation process CapIO has over 300 prebuilt ServiceNow specific commands scripts which give users a new level of best practices in testing and development

Capabilities include bull Screenshots bull Full Report bull User Impersonations bull Action Recorder bull Multi-Browser Testing bull Testing On-Demand bull Testing Triggers bull Persistent Context bull Multiple Environments bull Testing Scenario Templates bull Data Driven TestsMulti User bull Metrics and Code Coverage

wwwcernasolutionscom automated testing for servicenow | 8

CapIO has over 300 prebuilt

commands to quickly get up and running

white paperAutomated Testing for ServiceNow

ConclusionCapIO is specifically built for automated testing ServiceNow development While ServiceNowrsquos Automated Testing Framework is a good place to start it is limited to strictly testing forms Thatrsquos where CapIO comes in for your more advanced testing needs CapIO allows the testing of forms lists Service Catalog CMS notifications reporting and much more

Its 300+ prebuilt commands mean minimal time and manpower are required for getting started The test recorder allows you to easily create and reuse new tests with minimal scripting required Cross browser testing allows testing to be completed across desktop and mobile browsers ensuring your entire organization is on the same page CapIO mini runs tests locally from your desktop meaning less time writing cases and improves the overall quality of your testing

In addition CapIO is future-proof and supports all upcoming releases of ServiceNow This means you can have confidence in your ability to perform automated testing on any future versions of ServiceNow The CapIO automated testing tool allows organizations the confidence to stop budgeting for fixing defects so they can focus their investments in innovation

wwwcernasolutionscom automated testing for servicenow | 9

Contact Cerna for more information

about CapIO

+1 844 804 6111 (US)+44 (20) 33254077 (UK) infocernasolutionscom wwwcernasolutionscom

about cerna

Cerna Solutions specializes in developing cutting-edge solutions and unmatched consulting services aimed at improving the way you use ServiceNow Our unique products are geared towards automated testing HR automation and ServiceNow documentation as well as other productivity solutions designed speci1048822cally for theServiceNow platform Our team of highly skilled consultants have the training and certi1048822cations needed to meet avariety of specialized project requirements and the industry experience needed to make your project successful

white paperAutomated Testing for ServiceNow

Automated Testing Landscape

The current automated testing landscape is limited Organizations are faced with the options to continue testing manually develop a proprietary solution or purchase a prebuilt automated testing solutions that works with the applications they wish to test

Selenium Perhaps the most well-known solution in automated testing for developing a proprietary testing tool As versatile as it is Selenium is not a turnkey solution and requires extensive development and maintenance Creating a solution in Selenium involves a significant amount of time and dedicated resources to build a solution that meets organizational needs and it can be difficult to produce a stable and efficient finished product Additionally using Selenium to build customized automated tests entails a significant time investment in updating existing testing scripts to ensure compatibility between future ServiceNow releases

Automated Testing Framework ServiceNow has made this available as of the Istanbul release and it is a good place to start for testing forms within the platform This is a fitting solution if your organization does not have as many complex testing needs and may only want to use automated testing for version updates

wwwcernasolutionscom automated testing for servicenow | 5

Selenium is a powerful tool but requires

extensive effort

white paperAutomated Testing for ServiceNow

For more advanced testing an external solution that can validate the system independent of the system itself is recommended One solution is CapIO ndash Automated Testing for ServiceNow which has an extensive set of prebuilt commands that are designed to meet common organizational needs

The World Quality Report states there has been a shift towards focusing on how testing can improve business outcomes such as customer experience revenue growth and uninterrupted business operations This means the essential objective of testing to prevent serious defects from reaching production is always related to the higher objectives of key performance indicators and business outcomes

Where is the Return on Investment

Despite the initial challenges many companies are already seeing long-term financial benefits to automated testing In a recent study by TEST Magazine 48 of survey respondents said they saw a return on their test automation investment immediately or within the first 6 months The remainder saw ROI within 6-12 months (28) or after one year (15) Only 9 of those that responded reported never realizing the ROI of automated testingsup2

In addition speed of execution and increased coverage were both cited as the top reasons for adopting test automation This means more companies are looking to develop faster and better than they could with a manual testing alternative

wwwcernasolutionscom automated testing for servicenow | 6

48 of those surveyed say they achieved

ROI from automated

testing in less than 1 year

sup2 TEST Magazine ldquoEuropean Software Testing Benchmark Report 2016rdquo httpwwwsoftwaretestingnewscoukres14072016TEST_Benchmark-Report-2016pdf

white paperAutomated Testing for ServiceNow

CapIO The Game-Changing Automated Testing SolutionCapIO catches errors immediately throughout the development process as they occur anywhere in the system It allows for the logging of all changes that are made in order to pinpoint where the errors began The CapIO automated testing tool checks for both common and uncommon errors anywhere in a ServiceNow instance decreasing time and spend while increasing confidence in new initiatives CapIO is a unique ServiceNow testing tool in that it allows you to test more than forms

CapIO can testbull Formsbull Listsbull Navigation bull Service Catalogbull Notifications bull Knowledge Base

bull CMSbull Reportingbull Global Functionsbull Related Listsbull Administrationbull Selenium Functions

CapIO users have free access to an additional plugin called CapIO mini which runs tests locally from the userrsquos desktop This makes it easier to receive immediate feedback for minor changes without the need to run the full test suite This drastically reduces the time needed for both development and testing and increases the overall resulting quality of the work performed

wwwcernasolutionscom automated testing for servicenow | 7

CapIO provides testing across

the ServiceNow platform

white paperAutomated Testing for ServiceNow

Capabilities

CapIO is a dynamic tool that uses ServiceNowrsquos powerful automation capabilities to take the guesswork and legwork out of manual testing Automating the testing process allows your organization to make constant checks on various facets of your system that manual testing is likely to miss This means more accurate testing in a fraction of the time

With CapIO testing is improved throughout the development lifecycle from Functional Regression and even User Acceptance Testing as the risk of unforeseen defects drastically decrease Automated testing speeds up the initial development process by reducing the number of errors made Investigating bugs and defects can be easily traced due with CapIOrsquos logging and documentation process CapIO has over 300 prebuilt ServiceNow specific commands scripts which give users a new level of best practices in testing and development

Capabilities include bull Screenshots bull Full Report bull User Impersonations bull Action Recorder bull Multi-Browser Testing bull Testing On-Demand bull Testing Triggers bull Persistent Context bull Multiple Environments bull Testing Scenario Templates bull Data Driven TestsMulti User bull Metrics and Code Coverage

wwwcernasolutionscom automated testing for servicenow | 8

CapIO has over 300 prebuilt

commands to quickly get up and running

white paperAutomated Testing for ServiceNow

ConclusionCapIO is specifically built for automated testing ServiceNow development While ServiceNowrsquos Automated Testing Framework is a good place to start it is limited to strictly testing forms Thatrsquos where CapIO comes in for your more advanced testing needs CapIO allows the testing of forms lists Service Catalog CMS notifications reporting and much more

Its 300+ prebuilt commands mean minimal time and manpower are required for getting started The test recorder allows you to easily create and reuse new tests with minimal scripting required Cross browser testing allows testing to be completed across desktop and mobile browsers ensuring your entire organization is on the same page CapIO mini runs tests locally from your desktop meaning less time writing cases and improves the overall quality of your testing

In addition CapIO is future-proof and supports all upcoming releases of ServiceNow This means you can have confidence in your ability to perform automated testing on any future versions of ServiceNow The CapIO automated testing tool allows organizations the confidence to stop budgeting for fixing defects so they can focus their investments in innovation

wwwcernasolutionscom automated testing for servicenow | 9

Contact Cerna for more information

about CapIO

+1 844 804 6111 (US)+44 (20) 33254077 (UK) infocernasolutionscom wwwcernasolutionscom

about cerna

Cerna Solutions specializes in developing cutting-edge solutions and unmatched consulting services aimed at improving the way you use ServiceNow Our unique products are geared towards automated testing HR automation and ServiceNow documentation as well as other productivity solutions designed speci1048822cally for theServiceNow platform Our team of highly skilled consultants have the training and certi1048822cations needed to meet avariety of specialized project requirements and the industry experience needed to make your project successful

white paperAutomated Testing for ServiceNow

For more advanced testing an external solution that can validate the system independent of the system itself is recommended One solution is CapIO ndash Automated Testing for ServiceNow which has an extensive set of prebuilt commands that are designed to meet common organizational needs

The World Quality Report states there has been a shift towards focusing on how testing can improve business outcomes such as customer experience revenue growth and uninterrupted business operations This means the essential objective of testing to prevent serious defects from reaching production is always related to the higher objectives of key performance indicators and business outcomes

Where is the Return on Investment

Despite the initial challenges many companies are already seeing long-term financial benefits to automated testing In a recent study by TEST Magazine 48 of survey respondents said they saw a return on their test automation investment immediately or within the first 6 months The remainder saw ROI within 6-12 months (28) or after one year (15) Only 9 of those that responded reported never realizing the ROI of automated testingsup2

In addition speed of execution and increased coverage were both cited as the top reasons for adopting test automation This means more companies are looking to develop faster and better than they could with a manual testing alternative

wwwcernasolutionscom automated testing for servicenow | 6

48 of those surveyed say they achieved

ROI from automated

testing in less than 1 year

sup2 TEST Magazine ldquoEuropean Software Testing Benchmark Report 2016rdquo httpwwwsoftwaretestingnewscoukres14072016TEST_Benchmark-Report-2016pdf

white paperAutomated Testing for ServiceNow

CapIO The Game-Changing Automated Testing SolutionCapIO catches errors immediately throughout the development process as they occur anywhere in the system It allows for the logging of all changes that are made in order to pinpoint where the errors began The CapIO automated testing tool checks for both common and uncommon errors anywhere in a ServiceNow instance decreasing time and spend while increasing confidence in new initiatives CapIO is a unique ServiceNow testing tool in that it allows you to test more than forms

CapIO can testbull Formsbull Listsbull Navigation bull Service Catalogbull Notifications bull Knowledge Base

bull CMSbull Reportingbull Global Functionsbull Related Listsbull Administrationbull Selenium Functions

CapIO users have free access to an additional plugin called CapIO mini which runs tests locally from the userrsquos desktop This makes it easier to receive immediate feedback for minor changes without the need to run the full test suite This drastically reduces the time needed for both development and testing and increases the overall resulting quality of the work performed

wwwcernasolutionscom automated testing for servicenow | 7

CapIO provides testing across

the ServiceNow platform

white paperAutomated Testing for ServiceNow

Capabilities

CapIO is a dynamic tool that uses ServiceNowrsquos powerful automation capabilities to take the guesswork and legwork out of manual testing Automating the testing process allows your organization to make constant checks on various facets of your system that manual testing is likely to miss This means more accurate testing in a fraction of the time

With CapIO testing is improved throughout the development lifecycle from Functional Regression and even User Acceptance Testing as the risk of unforeseen defects drastically decrease Automated testing speeds up the initial development process by reducing the number of errors made Investigating bugs and defects can be easily traced due with CapIOrsquos logging and documentation process CapIO has over 300 prebuilt ServiceNow specific commands scripts which give users a new level of best practices in testing and development

Capabilities include bull Screenshots bull Full Report bull User Impersonations bull Action Recorder bull Multi-Browser Testing bull Testing On-Demand bull Testing Triggers bull Persistent Context bull Multiple Environments bull Testing Scenario Templates bull Data Driven TestsMulti User bull Metrics and Code Coverage

wwwcernasolutionscom automated testing for servicenow | 8

CapIO has over 300 prebuilt

commands to quickly get up and running

white paperAutomated Testing for ServiceNow

ConclusionCapIO is specifically built for automated testing ServiceNow development While ServiceNowrsquos Automated Testing Framework is a good place to start it is limited to strictly testing forms Thatrsquos where CapIO comes in for your more advanced testing needs CapIO allows the testing of forms lists Service Catalog CMS notifications reporting and much more

Its 300+ prebuilt commands mean minimal time and manpower are required for getting started The test recorder allows you to easily create and reuse new tests with minimal scripting required Cross browser testing allows testing to be completed across desktop and mobile browsers ensuring your entire organization is on the same page CapIO mini runs tests locally from your desktop meaning less time writing cases and improves the overall quality of your testing

In addition CapIO is future-proof and supports all upcoming releases of ServiceNow This means you can have confidence in your ability to perform automated testing on any future versions of ServiceNow The CapIO automated testing tool allows organizations the confidence to stop budgeting for fixing defects so they can focus their investments in innovation

wwwcernasolutionscom automated testing for servicenow | 9

Contact Cerna for more information

about CapIO

+1 844 804 6111 (US)+44 (20) 33254077 (UK) infocernasolutionscom wwwcernasolutionscom

about cerna

Cerna Solutions specializes in developing cutting-edge solutions and unmatched consulting services aimed at improving the way you use ServiceNow Our unique products are geared towards automated testing HR automation and ServiceNow documentation as well as other productivity solutions designed speci1048822cally for theServiceNow platform Our team of highly skilled consultants have the training and certi1048822cations needed to meet avariety of specialized project requirements and the industry experience needed to make your project successful

white paperAutomated Testing for ServiceNow

CapIO The Game-Changing Automated Testing SolutionCapIO catches errors immediately throughout the development process as they occur anywhere in the system It allows for the logging of all changes that are made in order to pinpoint where the errors began The CapIO automated testing tool checks for both common and uncommon errors anywhere in a ServiceNow instance decreasing time and spend while increasing confidence in new initiatives CapIO is a unique ServiceNow testing tool in that it allows you to test more than forms

CapIO can testbull Formsbull Listsbull Navigation bull Service Catalogbull Notifications bull Knowledge Base

bull CMSbull Reportingbull Global Functionsbull Related Listsbull Administrationbull Selenium Functions

CapIO users have free access to an additional plugin called CapIO mini which runs tests locally from the userrsquos desktop This makes it easier to receive immediate feedback for minor changes without the need to run the full test suite This drastically reduces the time needed for both development and testing and increases the overall resulting quality of the work performed

wwwcernasolutionscom automated testing for servicenow | 7

CapIO provides testing across

the ServiceNow platform

white paperAutomated Testing for ServiceNow

Capabilities

CapIO is a dynamic tool that uses ServiceNowrsquos powerful automation capabilities to take the guesswork and legwork out of manual testing Automating the testing process allows your organization to make constant checks on various facets of your system that manual testing is likely to miss This means more accurate testing in a fraction of the time

With CapIO testing is improved throughout the development lifecycle from Functional Regression and even User Acceptance Testing as the risk of unforeseen defects drastically decrease Automated testing speeds up the initial development process by reducing the number of errors made Investigating bugs and defects can be easily traced due with CapIOrsquos logging and documentation process CapIO has over 300 prebuilt ServiceNow specific commands scripts which give users a new level of best practices in testing and development

Capabilities include bull Screenshots bull Full Report bull User Impersonations bull Action Recorder bull Multi-Browser Testing bull Testing On-Demand bull Testing Triggers bull Persistent Context bull Multiple Environments bull Testing Scenario Templates bull Data Driven TestsMulti User bull Metrics and Code Coverage

wwwcernasolutionscom automated testing for servicenow | 8

CapIO has over 300 prebuilt

commands to quickly get up and running

white paperAutomated Testing for ServiceNow

ConclusionCapIO is specifically built for automated testing ServiceNow development While ServiceNowrsquos Automated Testing Framework is a good place to start it is limited to strictly testing forms Thatrsquos where CapIO comes in for your more advanced testing needs CapIO allows the testing of forms lists Service Catalog CMS notifications reporting and much more

Its 300+ prebuilt commands mean minimal time and manpower are required for getting started The test recorder allows you to easily create and reuse new tests with minimal scripting required Cross browser testing allows testing to be completed across desktop and mobile browsers ensuring your entire organization is on the same page CapIO mini runs tests locally from your desktop meaning less time writing cases and improves the overall quality of your testing

In addition CapIO is future-proof and supports all upcoming releases of ServiceNow This means you can have confidence in your ability to perform automated testing on any future versions of ServiceNow The CapIO automated testing tool allows organizations the confidence to stop budgeting for fixing defects so they can focus their investments in innovation

wwwcernasolutionscom automated testing for servicenow | 9

Contact Cerna for more information

about CapIO

+1 844 804 6111 (US)+44 (20) 33254077 (UK) infocernasolutionscom wwwcernasolutionscom

about cerna

Cerna Solutions specializes in developing cutting-edge solutions and unmatched consulting services aimed at improving the way you use ServiceNow Our unique products are geared towards automated testing HR automation and ServiceNow documentation as well as other productivity solutions designed speci1048822cally for theServiceNow platform Our team of highly skilled consultants have the training and certi1048822cations needed to meet avariety of specialized project requirements and the industry experience needed to make your project successful

white paperAutomated Testing for ServiceNow

Capabilities

CapIO is a dynamic tool that uses ServiceNowrsquos powerful automation capabilities to take the guesswork and legwork out of manual testing Automating the testing process allows your organization to make constant checks on various facets of your system that manual testing is likely to miss This means more accurate testing in a fraction of the time

With CapIO testing is improved throughout the development lifecycle from Functional Regression and even User Acceptance Testing as the risk of unforeseen defects drastically decrease Automated testing speeds up the initial development process by reducing the number of errors made Investigating bugs and defects can be easily traced due with CapIOrsquos logging and documentation process CapIO has over 300 prebuilt ServiceNow specific commands scripts which give users a new level of best practices in testing and development

Capabilities include bull Screenshots bull Full Report bull User Impersonations bull Action Recorder bull Multi-Browser Testing bull Testing On-Demand bull Testing Triggers bull Persistent Context bull Multiple Environments bull Testing Scenario Templates bull Data Driven TestsMulti User bull Metrics and Code Coverage

wwwcernasolutionscom automated testing for servicenow | 8

CapIO has over 300 prebuilt

commands to quickly get up and running

white paperAutomated Testing for ServiceNow

ConclusionCapIO is specifically built for automated testing ServiceNow development While ServiceNowrsquos Automated Testing Framework is a good place to start it is limited to strictly testing forms Thatrsquos where CapIO comes in for your more advanced testing needs CapIO allows the testing of forms lists Service Catalog CMS notifications reporting and much more

Its 300+ prebuilt commands mean minimal time and manpower are required for getting started The test recorder allows you to easily create and reuse new tests with minimal scripting required Cross browser testing allows testing to be completed across desktop and mobile browsers ensuring your entire organization is on the same page CapIO mini runs tests locally from your desktop meaning less time writing cases and improves the overall quality of your testing

In addition CapIO is future-proof and supports all upcoming releases of ServiceNow This means you can have confidence in your ability to perform automated testing on any future versions of ServiceNow The CapIO automated testing tool allows organizations the confidence to stop budgeting for fixing defects so they can focus their investments in innovation

wwwcernasolutionscom automated testing for servicenow | 9

Contact Cerna for more information

about CapIO

+1 844 804 6111 (US)+44 (20) 33254077 (UK) infocernasolutionscom wwwcernasolutionscom

about cerna

Cerna Solutions specializes in developing cutting-edge solutions and unmatched consulting services aimed at improving the way you use ServiceNow Our unique products are geared towards automated testing HR automation and ServiceNow documentation as well as other productivity solutions designed speci1048822cally for theServiceNow platform Our team of highly skilled consultants have the training and certi1048822cations needed to meet avariety of specialized project requirements and the industry experience needed to make your project successful

white paperAutomated Testing for ServiceNow

ConclusionCapIO is specifically built for automated testing ServiceNow development While ServiceNowrsquos Automated Testing Framework is a good place to start it is limited to strictly testing forms Thatrsquos where CapIO comes in for your more advanced testing needs CapIO allows the testing of forms lists Service Catalog CMS notifications reporting and much more

Its 300+ prebuilt commands mean minimal time and manpower are required for getting started The test recorder allows you to easily create and reuse new tests with minimal scripting required Cross browser testing allows testing to be completed across desktop and mobile browsers ensuring your entire organization is on the same page CapIO mini runs tests locally from your desktop meaning less time writing cases and improves the overall quality of your testing

In addition CapIO is future-proof and supports all upcoming releases of ServiceNow This means you can have confidence in your ability to perform automated testing on any future versions of ServiceNow The CapIO automated testing tool allows organizations the confidence to stop budgeting for fixing defects so they can focus their investments in innovation

wwwcernasolutionscom automated testing for servicenow | 9

Contact Cerna for more information

about CapIO

+1 844 804 6111 (US)+44 (20) 33254077 (UK) infocernasolutionscom wwwcernasolutionscom

about cerna

Cerna Solutions specializes in developing cutting-edge solutions and unmatched consulting services aimed at improving the way you use ServiceNow Our unique products are geared towards automated testing HR automation and ServiceNow documentation as well as other productivity solutions designed speci1048822cally for theServiceNow platform Our team of highly skilled consultants have the training and certi1048822cations needed to meet avariety of specialized project requirements and the industry experience needed to make your project successful