FOCUS ON INDUSTRYINSURANCE,

BANKING & FINANCIAL SERVICES BOOT CAMP

2015

CENTRAL CONNECTICUT STATE UNIVERSITY

ABBREVIATED AGENDAMonday, August 17 9:30-10:30 Harnessing Risk: A Review of Travelers 2015 Business Risk Index Results 10:30-11:00 Banking and the State of Connecticut The View from a Former Banking Commissioner, Howard Pitkin 11:00-Noon IFS Industry Update: What’s Inside IFS? Trends & Jobs Noon-1:00 Lunch Memorial Hall, 2nd Floor 1:00-3:30 Transitioning from College to a Career

Tuesday, August 18 9:30-10:45 Retail Banking: Leveraging the Trend in Digital 10:45-Noon Career Opportunities in Business Banking Noon-1:00 Keynote Lunch CT Banking Commissioner Jorge Perez Memorial Hall, Constitution Room 1:00-2:15 Credit Unions Offer a Focus on Membership 2:15-3:30 Traditional and Non-Traditional Lending Perspectives and Opportunities

Wednesday, August 19 9:30-11:00 Meet in Assigned Room An Overview of the IBFS Initiative: Building Your E-portfolio and LinkedIn 11:00-NOON Riskonomics Noon-1:00 Lunch Memorial Hall, 2nd Floor 1:00-2:15 Business Analytics and Big Data 2:15-3:30 Day in the Life of a CFO 3:30-5:00 Networking Session Memorial Hall, Constitution Room

Thursday, August 20 9:30-10:45 Captive Insurance 10:45-Noon Technology’s Effect on Consumer Engagement in Health Care Noon-1:00 Keynote Lunch CT Insurance Commissioner Katherine L. Wade Memorial Hall, Constitution Room 1:00-2:15 Roles in Fixed Income Asset Management 2:15- 3:30 The Emergence of Community Banking as a Career

Friday, August 21 9:30-11:30 CPCU and Commercial Underwriting IBM’s Watson and Digital Underwriting The Institutes and the CPCU RVAC105 11:30-12:00 Lunch Sponsored by COCC Memorial Hall, 2nd Floor Boot Camp is Over Bus leaves CCSU at 12:10 from the Student Center Circle 12:30-3:30 UnitedHealthcare Job Shadowing Event in Hartford

FOCUS ON INDUSTRY Insurance, Banking and Financial Services (IBFS)

2015 Boot Camp AgendaPLEASE COMPLETE REGISTRATION FORM AND TURN IN TODAY

TWICE DAILY SIGN IN AND A FINAL EVALUATION FORM IS REQUIRED TO OBTAIN A CERTIFICATE OF COMPLETION

MONDAY, AUGUST 17 ALL SESSIONS – RVAC105

Opening Remarks: Dean Ken Colwell and Professor Michael Gendron

9:30-10:30 Harnessing Risk: A Review of Travelers’ 2015 Business Risk Index Results Michael Klein, President of Personal Insurance for Travelers

As a way to identify and provide insight into the top concerns facing small, medium and large businesses, Travelers launched its second annual Business Risk Index. This new national index allows Travelers to track the risks business decision makers believe pose the biggest threat to the success of their businesses and help identify ways to help manage those risks.

The survey polls more than 1,100 business decision makers each year, providing a holistic, annual snapshot of risk sentiments from companies of various sizes and industry segments. As a company with a 160-year history in managing risks, this was the perfect opportunity for us to help businesses and corporations plan for and protect against short-term and long-term exposures which include serious potential disasters.

The participants will get a review of this year’s top risks identified in the 2015 Business Risk Index, followed by a discussion of related opportunities in insurance and financial services.

10:30-11:00 Banking and the State of Connecticut The View from a Former Banking Commissioner Howard Pitkin, Retired State of Connecticut Commissioner of Banking CCSU American Savings Bank Endowed Chair in Banking

The financial services industry is challenged today like no other time in recent history. Intense competition exists between service providers in an environment of interest rates that have been held at near zero since 2008. Since the Great Recession the amount of government regulation that has been created further burdens these institutions. Technology and cybersecurity pose additional challenges in a world where even foreign governments are seen as a threat to penetrate even the most sophisticated firewalls designed to protect sensitive information about customers. In spite of rightsizing that has eliminated jobs from unprofitable areas, financial services remains a dynamic industry as it prepares to meet the financial needs of young Americans who represent the largest customer base in the US.

11:00-Noon IFS Industry Update: What’s Inside IFS? Trends & Jobs Susan Winkler, Executive Director, Connecticut IFS Cluster Stephan Christiansen, Managing Director, Conning William MacDonald, Senior Vice President and Chief Audit Executive, XL Catlin James Bedard, Chief Financial Officer (CFO), Northeast Region, UnitedHealthcare The insurance and financial services [IFS] industry in Connecticut, the nation’s insurance capital, comprises 110 domestic insurance companies and over 1,200 non-domestic insurers. Employees of IFS – numbering more than 110,000 – design new products and services, manage data and risk, support claims and provide customer service par excellence. This panel will provide insight into what’s inside the walls of the IFS industry – the challenges and opportunities facing the industry today and the types of jobs and skills needed to sustain the industry for the future.

Noon-1:00 Lunch — Supported by Travelers

1:00-3:30 Transitioning from College to a Career Norma Ortega & Janixia Reyes, University Relations, Travelers Companies, Inc. Students will learn about • Personal branding • First day, first week, first month, first six months, one year • Relationships

For many students seeking an internship or full-time opportunity, the time leading up to the internship or college graduation and the start of a first job is often chaotic and stressful. In all discussions with students or soon-to-be-recent college graduates, we will share the keys to making a successful transition from life as a student to life as a productive intern or employee. Understanding these issues and being prepared for them before they occur should help them make a smoother transition.

TUESDAY, AUGUST 18 ALL SESSIONS – RVAC105

9:30-10:45 Retail Banking: Leveraging the Trend in Digital Kevin Cocchiola, Jr., People’s United Bank, First Vice President Branch Administration

The Internet and mobile phones have changed the way many people interact with their bank. This presentation will discuss the impact of this trend on Retail Banking. It will cover the current ways the banks are responding to this trend and what future changes could occur for Retail Banking.

10:45-Noon Career opportunities in Business Banking Kevin J King, VP Commercial Banking, Ion Bank

Bank CEOs across the country, particularly at community banks, are faced with a new crisis: a shortage in talent that is projected to worsen as experienced baby boomers begin to retire in droves. King will present the fundamentals of commercial lending, the skills required to become a qualified candidate and the career opportunities that exist due to this need for succession planning and the tug-of-war on talent.

Noon-1:00 Keynote Lunch CT Banking Commissioner Jorge Perez Sponsored by the American Savings Bank Foundation Memorial Hall, Constitution Room

1:00-2:15 Credit Unions Offer a Focus on Membership Sean Flynn, Nutmeg State Financial Credit Union, Vice President, Lending

Credit unions are not a well-understood financial services entity. This presentation will provide a definition for the credit union and emphasize its “people matters” aspects. The cooperative nature and nonprofit status of credit unions will be discussed, along with the seven guiding principles that underpin them. This presentation will close by discussing employment opportunities and the structure of the operations at Nutmeg State Financial Credit Union.

2:15-3:30 Traditional and Non-Traditional Lending Perspectives and Opportunities James Bzdyra, President and CEO, Community Economic Development Fund

Students will gain insight from an executive who began his career 30 years ago in commercial banking focused on traditional commercial and industrial (C & I) and real estate lending and has

transitioned to a non-traditional, “out-of-the-box” lending organization. Jim Bzdyra will discuss the challenges, opportunities and his personal perspectives of a career change from the banking industry to the nonprofit world and will underscore the skills necessary for a successful and long term career in commercial lending.

WEDNESDAY, AUGUST 199:30-11:00 An Overview of the IBFS Initiative: Building Your E-portfolio and LinkedIn Meet in Assigned Rooms

The Focus on Industry Initiative it built on a set of industry developed competencies, and the e-portfolio. In this session the competencies, e-portfolio, and ways to develop artifacts are discussed. You will set up your initial e-portfolio, and develop a LinkedIn presence.

Professor Gendron and the CCSU IT Department

11:00-NOON Riskonomics Curtis Wiggins, Vice President, Hartford Office, First Investors RVAC105

This seminar will discuss what can be done to enhance retirement income while helping to minimize risk. Questions such as these will be addressed: • How can I make sure that I do not outlive my retirement assets? • What are the biggest risks that retirees face today? • What are the most common retirement pitfalls? • What retirement income strategies should I consider? • Is inflation a key concern? • How should I take my retirement distributions?

Noon-1:00 Lunch – Supported by First Investors, Memorial Hall, 2nd Floor

1:00-2:15 Business Analytics and Big Data Brendan Shea, UnitedHealthcare RVAC105

This session will provide an overview and examples of business analytics and their impact to decision making. Characteristics and background beneficial to becoming a successful data analyst will be examined. Current state and future directions of business analytics will be discussed, including an overview of “Big Data” and predictive analytics. The session will close by showing a short Ted talk on big data by Ken Cukier.

2:15-3:30 Day in the Life of a CFO RVAC105 James Bedard, Chief Financial Officer (CFO), Northeast Region, UnitedHealthcare

The role of the CFO in insurance is changing. This change has a large impact on many areas, including business outcome and decision support, resource utilization and investment decisions, business planning and predictive analytics, talent acquisition and development, and community relations. These changes will be discussed during this presentation.

3:30-5:00 Networking Session – Sponsored by the IFS Cluster Memorial Hall, Constitution Room

During this informal session students will be able to meet executives from the Insurance, Banking and Financial Services industry.

THURSDAY, AUGUST 20 ALL SESSIONS – RVAC105 - Except Lunch

9:30-10:45 Captive Insurance Joe Pieksza, Partner, Crowe Horwath

Captives have long been established by many Fortune 500 companies, associations, and similar group members as an alternative to self-insurance to manage their insurance risks. This session will cover what a captive is, varying types of structures, active US domiciles, risks covered, how captives are used and regulation compliance. This session will also cover how a captive is established, governance, operating considerations and taxation of a captive insurance company.

10:45-Noon Technology’s Effect on Consumer Engagement in Healthcare James Wernicki, Amy Yanosy, Michael Cavallaro, Katelyn Patrick, Cigna

As a health services company Cigna isn’t your run-of-the-mill health insurance company that just pays claims. We strive to improve the health and well-being of our customers to help them to be their best self. Through leveraging new and innovative technologies we are able to incentivize and engage our customers to become invested in their health.

Noon-1:00 Keynote Lunch Katherine L. Wade, CT Insurance Commissioner Sponsored by Aetna Memorial Hall, Constitution Room

1:00-2:15 Roles in Fixed Income Asset Management Stephen Hooker, CFA, Managing Director, Newfleet Ryan Jungk, CFA, Credit Analyst, Newfleet

Fixed income plays an essential role in a balanced portfolio and represents the backbone of many asset management, insurance, and hedge fund strategies. This session will provide an overview of the role of a fixed income asset manager and cover the following topics in greater detail: • The corporate structure of an asset management firm • Roles and responsibilities for various positions within an asset manager • A deeper dive into the role of a credit analyst • The 5 Cs of credit applied to corporate issuer analysis • Prevalence of entry level positions in the field and strategies for gaining an edge in the local job market

2:15- 3:30 The Emergence of Community Banking as a Career George Hermann, President, Windsor Federal Savings

Topics to be covered include: • Community Banking, the “White Hat Industry” • Life Blood of its Communities • The Foundation on which Small Businesses are Built • The Evolution and Revolution of the Community Bank • Career Opportunities

FRIDAY, AUGUST 21 9:30-11:30 CPCU and Commercial Underwriting IBM’s Watson and Digital Underwriting The Institutes and the CPCU Cheryl Constantine, CPCU, Travelers, Underwriting Basics John Franzis, CPCU, IBM, Travelers Predictive Modeling Nicone Gordon, CPCU, Travelers

The morning will be dedicated to the wonderful world of Business Insurance Underwriting. We start with the basic fundamentals of underwriting starting with definitions and ending with a case study underwriting an actual customer. This will be followed by an exciting look at predictive modeling in the underwriting process using the latest technology provided by IBM. We will conclude the morning with a look at how professionals in this field maintain their skills and networking through a professional designation entitled CPCU.

11:30-12:00 Lunch Sponsored by COCC Memorial Hall, 2nd Floor

NOTE – Shortened lunch time to allow for travel to UCS

BOOT CAMP IS OVER

Please be sure to turn in your evaluation forms. Your evaluation form will be collected after the final presentation on underwriting. These evaluation forms will be used to record your attendance at the end of the boot camp.

Those attending the UnitedHealthcare job shadowing event must be at the CCSU Student Center Circle by 12:10 to get a bus to United Healthcare.

12:30-4:30 UnitedHealthcare Job Shadowing Event

Shadowing at UnitedHealthcare Leave the comfort of the classroom and come visit a Fortune 25 company! Gain useful insight into the daily workings of business professionals in a variety of fields; accounting, finance, underwriting, banking, and others. Spend an afternoon in a dynamic environment observing practical applications of your classroom knowledge in a business setting.

Each student will be spending time, one on one, with a business professional as they go through their daily activities.

Examples of some day-to-day activities: • Publication of financial reports • Prepare/Record Journal entries • Various MS Excel Tools (Essbase, Pivot Tables, Vlookups) • Underwrite business cases • Observe financial forecasting & planning

FOCUS ON INDUSTRYInsurance, Banking, Financial Service (IBFS) Competencies Based E-Portfolio

The e-portfolio is based on three major areas: 1) Academic, 2) Technical, and 3) Professional. The list below shows the competencies by area that were identified by the IBFS industry. As you create your e-portfolio each artifact should be placed in the correct competency area and named appropriately so it is easy to find. The purpose of the portfolio is so your competencies can be documented using representative artifacts. These competencies represent what industry leaders have told the CCSU School of Business they desire in high-value new hires and are composed of skills, knowledge, and general competencies.

ACADEMIC COMPETENCIES• Industry Knowledge • Banking & Insurance “101” – knowledge of basic industry practice and theory • Regulatory environment • Regulatory history • Securities Act of ’34 • Sarbanes Oxley • Dodd Frank • Current federal and state laws • Current and historical trends • Firms in the industry • Current economy & industry • Different financial services/products and activities within industry • Major-specific knowledge applicable to the industry • Definition of careers/occupations and career paths in industry• Critical Thinking• Analytical Skills • Problem solving • Real business cases • Business plan for self • Executive in residence • Enterprise risk management• Creativity-Innovation • Creating new financial services product• Writing Skills • Writing with proper grammar

TECHNICAL COMPETENCIES• Computer/Database Management Skills • Excel • Pivot tables • SQL • Access • PowerPoint • Project Management Software

• Professional Organization Membership & Certification Pursuit • CPCU • PLUS • CFA • Series 6, 7, 63

PROFESSIONAL COMPETENCIES• Communication Skills • Personal communication of value • Communicative flexibility – ability to adjust communication style to fit the audience • Ability to “pitch an idea” • Listening skills • Presentation skills • Interviewing skills • Networking skills • Traditional • Social Media• Workplace Skills • Project management • Time management • Portfolio management experience • Initiative • Extra-curricular involvement • Team work skills • Matrix management • Ethics • Personal accountability • Leadership skills • Conflict management/resolution • Self-awareness • Multi-tasking • Internship/coop experience • Emotional Intelligence

The rule of thumb is that (1) the artifact goes in the appropriate competency area (or more than one) and (2) the artifact name indicates the competency you are documenting.

Examples: 1) In the Academic Area you might include an artifact titled “Industry Knowledge; Regulatory Environment; History; Sarbanes Oxley.” The artifact might be a certificate from a course you took or a paper you wrote on this topic that you did well on. 2) In the Technical Area you might include an artifact titled “Computer: Access” and include a statement about a course you took in Access, the grade you got and a summary of what you learned in the course. 3) In the Professional Area you might include an artifact titled “Workplace Skills: Project Management.” The artifact might be a statement that took a project management class, got a B+ and did a certain project.

SPONSORS INCLUDE

PARTICIPANTS INCLUDE

CENTRAL CONNECTICUT STATE UNIVERSITY

CIGNACommunity Economic Development Fund

Connecticut Banking CommissionerConnecticut Insurance Commissioner

CPCU Crowe Horwath

IBM WatsonNutmeg State Financial Credit Union

United HealthcareWindsor Federal Savings