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The current environment in which organizations, be it private or public, is very challenging. This stems from factors at the national and international level. Changes in the ruling government has challenged the status quo and put greater demands on public and private organizations in the delivery of performance but also as to how the performance is achieved. Similarly, at the global level, the dynamics of changing landscape in geo-politics, particularly the emerging powers challenging the status quo, will further put pressure on the status quo. Digitalization challenges arising from Industry 4.0 further exacerbate the demand pressures on organization to deliver performance.

Organizational performance is a Human Resource challenge. Ultimately, it is the people of the organization that delivers the performance. Infrastructure, technology, systems and governance create the environment to support the delivery of the performance by the individuals. Delivering performance in the services sector is even more challenging as the variations in performance level very much tied to the individuals performing the service. This is particularly true in the public services sector. It is therefore critical that performance systems developed by organizations be people-centric. High performing organizations focuses on two major aspects of their people – the motivations to perform and the competency to perform. Highly motivated and competent individuals will deliver the performance to the highest level

Learning ObjectivesAt the end of this program, participants:

• Understand the importance of Performance;

• Know how to develop a performance management system vis-à-vis

+ How to get top management support; + Identify individuals to be consulted in the development; + How to keep people informed; + How to manage performance fairly; + Identify people to be trained; + How to introduce the system.

• Know how to plan employee performance, in particular how to develop performance objectives for individual employee;

• Know what is involved in personal development of employees and how to develop a personal development plan;

• Be able to review performance of employees effectively.

Course ContentsThe content of the program includes (but not limited to)

the following:

• Overview of Performance Management encompassing:

+ Why managing performance is important? + How should a performance management system be developed?

• How should employee performance be planned–including

+ Setting and Agreeing on performance objectives; + Output and Behavioral Objectives

• What is involved in Personal development – including

+ The rationale why is personal development important; + What is a personal development plan? + Career planning

• Reviewing Performance

+ Documentations + Feedbacks and Record of Progress + Self-assessment

+ Appraisal Interviews + Views of Others

8 Sept - 13 Sept. | Istanbul, Turkey

Performance Management :

Focus on the People

€3500 * Fee includes accommodation, breakfast, lunchand certificate by Universiti Sains Malaysia

Fee

Centre for Innovation and Productivity in Public AdministrationLevel 2, TORAY Building, Universiti Sains Malaysia11800 USM, Penang, Malaysia

Phone : +604.653.6058 +604.653.6056Fax : +604.653.6060

Complete the form below.No. Name Position Mobile Phone Email

Administration Details:

ORGANISATION : APPROVAL OFFICER :

ADDRESS :

PHONE : FAX : E-MAIL :

How to register ?

• Package includes accommodation, breakfast, lunch, dinner, course fee and certificate awarded by Universiti Sains Malaysia

• Payment can be made via Cheque I Local Order I Bank Draft under the name of USAINS HOLDING SDN. BHD. and send to: Centre for Innovation and Productivity in Public Administration, Level 2, TORAY Building, USM, 11800 Pulau Pinang, Malaysia.

• PIPPA reserves the right to alter the programme schedule and details without prior notification. Fees quoted are subject to terms and conditions outlined in PIPPA’s Registration Policy.

• Any cancellation made after confirmation letter has been issued by PiPPA, a 100% fees will be charged to the participants or to the organisations.

• Fees for cancellations / changes are calculated based on the total value of the booking.

pippa.usm.my

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Workshop FacilitatorProf. Dato' Dr. Muhamad Jantan, graduated with a B.Sc. (1st class) from the University of Warwick (1978), and a Ph.D from the University of Wales (1982), United Kingdom, he started his career with the Universiti Sains Malaysia, at the School of Mathematics. His current research interest and expertise lie in higher education policy with emphasis on pushing the national tertiary education to excellence. In this respect he has undertaken various projects for the Ministry of Higher Education such as “Improving Faculty Quality in Public Institution of Higher Learning”, “Enhancing Quality of Faculty of Private Higher Education Institutions”, “Internationalization and International Linkages of Institutes of Higher Education in the country”, “Strategic Roadmap for Private Higher Education”. He chairs the SETARA and D-SETARA committee to evaluate quality of Institutions of Higher Learning for all Higher Education Institutes (public and private) in their teaching and learning for Malaysian Qualifications Agency (MQA). He sits on the National Research University Evaluation Committee, Ministry Centers of Excellence, and various committees on Research grants schemes. In this capacity he developed the various measuring instruments such as MyRA (Malaysian Research Assessment), the HiCOE (Higher Education Center of Excellence) and TBS (Top Business School). He has also provide services in various capacities to private companies and agencies other than education, including Federation of Malaysian Manufacturers, INTEL, Motorola, Sharp-Roxy, Toray Industries Malaysia, Silitek Corporation, Matsushita, Siemens, Epson Precision, Invest Penang, SERI, Tourism Malaysia, Asian Development Bank, FAMA, TNRD, MIMOS, JASA, World Bank, Sistem Televisyen Malaysia, MPC, INTAN, etc.

Call us now! +604.653.6058

Fax to us +604.653.6060

Email us pippa@usm.my

Who Should Attend• Managers / Executives • Supervisors • Project Managers • Team Leaders • HR Practitioners • Young Executives

MethodologyThe program is so designed to be interactive, with active participations of all attendees highly desirable. As such, it will

include self-reflections at various stages, pre-program, during and post program. Discussions, brainstorming sessions and

case study approaches will be the mainstay of the delivery of the program. Potential participants are encouraged to bring

with them challenges and issues they may have to the discussions during the program.

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Closing date5 Aug 2019