food and beverage service. your description goes here organization of the food and beverage division
TRANSCRIPT
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Food and Beverage Service
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• Your Description Goes Here
Organization of the Food and Beverage
Division
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Food and beverage service among hotels, restaurants and food
outlets are handled by the Food and Beverage Services Department, under the
command and responsibility of the Food and Beverage Manager.
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When there are voluminous and complex operations, there maybe a need for further division of labor that
require a creation of sub-units which will be supervised by supervisors or section heads. Among
the sub-units are:
• Bars – headed by the Bar supervisor or bar captain• Food outlets – supervised by Outlet supervisors
• Room service – under the responsibility of the Room service supervisor or captain
• Banquet service (both for in-house function and catering) – under the supervision of the Banquet
supervisor.
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• Your Description Goes HereResponsibilities of Responsibilities of the the
Food and Beverage Food and Beverage DivisionDivision
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• The delivery of food and beverage service to guests in all its outlets, guestrooms, function rooms, and outside catering in accordance with prescribed standards;
• Maintaining the goodwill of patrons and guests through effective guest relations, proper handling of guest complaints, inquiries and requests;
• Ensuring the attainment of sales forecasts through the administration of promotional strategies and suggestive selling techniques;
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• Ensuring the consistent implementation of the company’s internal control program which include budget control, cost control, quality assurance and other related areas;
• Preparing drink and wine list;
• Coordinating with the kitchen and other departments on matters pertaining to food preparation and service;
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• Your Description Goes Here
Organizational Organizational ChartChartof the of the
Food and Food and Beverage Beverage DivisionDivision
Organizational Organizational ChartChartof the of the
Food and Food and Beverage Beverage DivisionDivision
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Food and Beverage Director or ManagerFood and Beverage Director or Manager
Outlet Manager or Outlet Manager or SupervisorSupervisor
Room Service Manager Room Service Manager or Supervisoror Supervisor
Bar Manager or Bar Manager or SupervisorSupervisor
Banquet Manager Banquet Manager or Supervisoror Supervisor
Captain WaiterCaptain Waiter Room Service Room Service CaptainCaptain
Bar captainBar captain Banquet CaptainBanquet Captain
WaitersWaiters
BusboysBusboys
Room Room Service Order Service Order
TakerTaker
Rooms Rooms Service Service WaiterWaiter
BartenderBartender
Bar Bar AttendantsAttendants
Bar BoysBar Boys
Banquet Banquet WaitersWaiters
Banquet Banquet Receptionists/ Receptionists/
AttendantsAttendants
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Job Description:
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Food and Beverage ManagerFood and Beverage ManagerFood and Beverage ManagerFood and Beverage Manager
Basic Function:
Plans, organizes, directs and controls the delivery of service in all outlets,
guestrooms, and banquets and sees to it that policies and standards are complied
with.
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Headwaiter or Outlet Headwaiter or Outlet SupervisorSupervisor
Headwaiter or Outlet Headwaiter or Outlet SupervisorSupervisorBasic Function:
Oversees food and beverage operations in his assigned outlet, ensures that service is carried out in accordance with prescribed
standards and policies.
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Captain WaiterCaptain WaiterCaptain WaiterCaptain Waiter
Basic Function:
Oversees the set-up and delivery of service in his/her assigned station.
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ReceptionistReceptionistReceptionistReceptionist
Basic Function:
Welcomes and greets customers at the entrance and escorts them to their tables.
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WaiterWaiterWaiterWaiter
Basic Function:
Takes and serves food and beverage order according to prescribed standards of
service.
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BusboyBusboyBusboyBusboy
Basic Function:
Dining room helper and runner.
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BartenderBartenderBartenderBartender
Basic Function:
Prepares / mixes alcoholic and non-alcoholic beverages according to prescribed
standards.
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BarboyBarboyBarboyBarboy
Basic Function:
Acts as runner and helper in the bar.
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• Your Description Goes Here