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Food for Thought
» Can you give a real-world
example of how a digital,
social or mobile technology
tool or platform has helped
businesses innovate faster
or smarter?
» What is your favorite
digital technology
breakthrough for
learning — and why?
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The Agile Enterprise:
Realizing the Promise of Informal Learning
to Deliver Accelerated Business Results
Sam Herring
Intrepid Learning
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Sam Herring - Biography
President & Co-Founder Intrepid Learning
Solutions
Chairman of ASTD Board of Directors
Masters degree from Harvard, Bachelors degree
from Yale – Ethics, Social Policy & History
Published writer (e.g., Fast Company, T&D) and
frequent keynote speaker on a range of topics
Passionate about the potential for learning to
drive innovation and business agility
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Intrepid Learning
We believe learning can spark
innovation, improve performance, and
drive growth.
We combine strategic learning
services, technology-enabled
solutions and expert execution to help
blue chip companies succeed.
#IL_ASTD
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The Learning Decade
Herring, S. (2011, March 21). Moving Toward 2020: The Learning Decade. Fast Company.
Business Agility
Top-Line Innovations Disruptive
Technology
Competitive Pressures
Increasing Speed
Beyond Commodity
Virtuous Circle
Emerging Markets
Industry Change
Industry Consolidation
Brain Drain
Failing Grade
Return to Growth
Future Jobs
Knowledge Workers
Leadership Vacuum
Culture Change
Unanticipated Conditions
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ASTD Learning Executive Confidence Index (LXCI), Q3 2011 Results
How are Learning Leaders Responding?
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Tip of the Iceberg
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Learning Objectives
• Describe the connection between business agility, learning agility and
informal learning
• Apply technology-enabled informal learning research and trends to your
business challenge
• Apply example user scenarios and solutions, and a best practice model for
designing an effective technology-enabled informal learning strategy for
your organization
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Agenda
• Tech-Enabled Informal Learning Research,
Trends, and Examples
• Business Scenario: Onboarding
• Exercise: Build Your Own Solution
• Application: Developing Your Strategy
TECHNOLOGY-ENABLED INFORMAL
LEARNING: RESEARCH, TRENDS AND
EXAMPLES
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What is ―Informal Learning‖?
Share your thoughts…
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―Informal Learning‖ Defined
• Most definitions describe what it isn’t (e.g., “not formal,” or “not
instructor led”)
• Jay Cross: “Informal learning is the unofficial, unscheduled,
impromptu way people learn on the job.”
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• Research suggests three forms of
informal learning:
1. Self-directed learning
2. Incidental learning
3. Socialization or tacit learning
What is TEIL?
Continuous, self-directed learning that
takes place independent of instructors or
formal courses through on-demand,
social, or collaborative tools that allow
learners and experts to share content
and experiences with one another.
Technology-Enabled Informal Learning
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What does TEIL Research Tell Us?
A. Inclusion of technology-enabled informal learning (TEIL) in solution
development is generally high.
B. Sales organizations are the early adopters of TEIL, especially for product and
technical training.
C. 92% of survey respondents said TEIL worked average or better when applied
to their most important objectives.
D. Drivers for TEIL were improved access, ability to easily update and share
content and cost reduction.
E. Key TEIL growth area is mobile.
About this Study:
- Performed in September 2010
- 110 participants in 21 industries
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To what business challenges is TEIL applied?
35%
37%
38%
45%
47%
51%
51%
54%
55%
55%
57%
59%
60%
62%
65%
13%
12%
14%
20%
26%
10%
22%
14%
11%
21%
22%
15%
13%
8%
12%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Channel partners/distributors
Interpersonal skills
Sales management
Leadership/executive development
Management/supervisory
Marketing
Continuous improvement (e.g., quality, Lean)
Sales
Desktop applications
Customer service
New employee orientation/onboarding
IT/systems training
Professional education (e.g., industry-specific)
Compliance/mandatory
Product training
Percent of Respondents
Current Use
Planned Use
N = 103
High Growth Areas
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What technologies support informal
learning?
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High Growth Areas
Learning Experts at Work Perspectives
• Masie Center
• ASTD
• Harvard
University
• Peace Corps
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Mobile: Immersive Practice
Video Chat Video Recording Video Coach
• Sales Rep to Mentor
Demonstration
• Real Time Feedback
• Video Record of
Performance
•Load Video on
Community Site
• Peer-to-Peer Learning
• Just-in-Time
Support
Ability to use portal
content across
multiple channels
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―Appification‖: Cookie Doodle Personalizes Learning
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Video: Delivering Micro-Learning Modules
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Discussion
How might the
research, trends or
examples help you
address your business
challenge?
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BUSINESS SCENARIO: ONBOARDING
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Rapid growth
Turnover in first 12
months
Recent loss of key
personnel
Problems with high
profile engagement
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Recent Wharton Grad
Experienced Manager
Lean Manufacturing
Background
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
Functional/Technical Knowledge
Industry Knowledge
Client Management
Performance Management
Organizational Agility
Managing Systems and Processes
Planning, Organizing, and Coordinating
Strategic LeadershipAnalytical Thinking
Negotiation and Conflict Management
Communication Skills
Interpersonal Skills
Composure
Self Development
Integrity and Trustworthiness
Current State
Business Need
Areas of improvement identified during interview process
Focus onboarding
plan on key
development areas
Natural strengths
shown in client and
performance
management can be
leveraged as well
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Play a few videos
and learn the
“inside” company
history
Know your other
colleagues
Get the
paperwork done
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Stream videos,
podcasts and link to
related content
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Search within content
and across different
types to find relevant
results
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Share content with a
colleague (or a client)
Continue to collect
feedback and adapt!
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Validate ongoing
engagement by
learner
EXERCISE: BUILD YOUR OWN SOLUTION
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Meet Nora Jones
Company Profile and Challenges
Fortune 500 diversified insurance company
Fast-changing, competitive landscape
Heavy compliance requirements in regulated environment
About Nora
6 months in role, former top sales rep
Sells insurance products through sales team
3 years out of college where she was captain of her basketball team
Strong interpersonal and leadership skills, competitive, achievement-driven
Nora’s challenges after spending first 6 months mastering ―hard‖ skills
Restless and feels she is spending too much time on ―administrativia‖
Struggling to allocate time to prioritize and grow natural strengths
Wants to hone ―soft‖ skills but traditional courses don’t seem relevant
Member of ―Generation Facebook‖ wants quick, easy access to resources at the point of
need
What We Recommend
APPLICATION:
DEVELOPING YOUR STRATEGY
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Six Steps to a TEIL Strategy
1. Align, Measure &
Learn
2. Assess Readiness
3. Support Workflow
4. Select Technology
5. Deliver Relevant Content
6. Leverage Best
Practices
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Call to Action!
What did you learn today that you plan to
apply to your business challenge?
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Sam Herring
President & Co-Founder
o:206.838.9313
c:206.718.8578
Seattle, WA
www.intrepidlearning.com
Intrepid Resources
• Learning Experts at Work eBook
• Informal Learning Self-Assessment Tool
• 2011 Informal Learning Webinars: Sales, Onboarding, Gamification,
Assessing Readiness
• White Papers & Blog Posts
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