for

THOUGHTFOODIssue 17 • Dec 2005

A newsletter for partners andfriends of CPCS we cherish...

In This Edition

CPCS 2005 Review 3

CPCS Collects Gold Award as 4

"Overseas Best Caterer of 2004"

CPCS Receives the Prestigious 4

CX Excellence Award 2004

British Airways Honours CPCS as a 5

Partner in Excellence

Cited For Being A Loving & Caring Company 5

Energy Saving Projects Win AA Merit Award 5

2004/2005

Successful Return from HOFEX 2005 6

Chef Apprentices Racked up Experience 6

in Black Box Challenge

Welcome Four New Airlines to 7

Our Growing Family of Customers

Amoy and Angliss Honoured with 8

CPCS Awards

CPCS Concentrates on Quality Management 8

CPCS Athletes Win Medals Despite 9

First Time Participation

CPCS Joins Hands with ORBIS . . . 9

Brings Brightness to The World

A Helping Hand to Sunnyside Club 9

Eyes On Hygiene . . . Better Hygiene 10

New Management in 11

Purchasing Department

Vietnam Air Caterers 12

Cebu Pacific Catering Services 12

CLS Catering Services Toronto 12

CATHAY PACIFIC CATERING SERVICES11 Catering Road East, Hong Kong International Airport, Lantau, Hong KongTelephone : (852) 2116 2288 Fax : (852) 2765 7355 Sita : HKGHMCX

We welcome your comments on our newsletter. Please contact Ms. Wings Mok at�Telephone : (852) 2116 2013 Fax : (852) 2765 7355 E-mail: wings.mok@cpcs.com.hk

3

Alex Chau, CEO

In addition to quantitative success, we recognize the outstanding qualitative achievements by our kitchens around the

globe through the applause from our airline customers. In North America, CLS at Vancouver was awarded the Best Long-

haul Caterer from Korean Air (KE), as well as the Best Account Executive Award from Cathay Pacific Airways (CX). In addition,

CLS Toronto received the Quality Cube Award - Gold from Lufthansa German Airlines (LH) for the second year in a row!

VAC kitchen in Vietnam was presented the Silver Prize of the Overseas Best Caterer Award 2004 from All Nippon Airways

(NH). Back at home, Hong Kong CPCS took the Overseas Best Caterer 2004 - Gold Prize from All Nippon Airways (NH),

and the Recognition of Excellence Award from Cathay Pacific Airways (CX). The positive response of our customers is more

than encouraging and confirms that our belief in the ultimate importance of quality is gaining more approval than ever.

In less than a month, we will be greeting the year 2006. Although optimistic for the future, we must be cautious. A number

of clear but uncontrollable factors challenge us, including rapidly climbing fuel costs, the threat of natural disasters, and

the possible industrial impact of terrorist attacks. Add to this concerns about a possible Avian Flu epidemic, and we are

faced with many factors, all of which threaten to overshadow the healthy comeback of the worldwide travel industry and

in turn the airline catering business.

CPCS 2005 Review

In the blink of an eye, year 2005 is drawing to a close. In review, I am

pleased to conclude that together, we have written another chapter of

success into our corporate history.

Benefiting from the continued recovery of tourism worldwide, the number

of meals has markedly increased. As a group, for the first 9 months, we

achieved approximately 17% growth in volume over the same period

in 2004. Of that, 6% comes from our kitchens in Canada and 11% from

our kitchens in the Asia Pacific Region. For the first time, the average

number of meals per day exceeded the 100,000 landmark! Our Hong

Kong kitchen also broke the record for number of meals produced on

a single day! The day, 21st July, 2005 is one to remember, when the

number of meals soared to a new high of 68,103! Simple figures with

tremendous significance; behind these figures we find unequivocal trust

in us from our customers and the devoted effort of an excellent workforce.

Uncertain as to what the future holds for us, we hope for the best and also ensure

we are well prepared for the worst. In the face of the challenges that may lie ahead,

every member in CPCS will continue to work to the highest degree of professionalism

and as always, provide the best service to our customers.

Lastly, I take this opportunity to wish you and your family good health and prosperity

in 2006.

CPCS is proud to announce that we have received a number of awards over the past

few months. These awards, presented by our airline customers and other non-airline

organizations, have not only recognized our high quality product and professional

service delivery to our customers, but also acknowledged our great care for society.

4

CPCS Collects Gold Award as"Overseas Best Caterer of 2004"

In 2004, CPCS was delighted to receive the "Overseas Best Caterer of 2003 ---

Silver Prize" from All Nippon Airways (NH). Our clear goal thus became to go

one step better.

This year, it is thus with immense pleasure that we have been awarded the

"Overseas Best Caterer of 2004 --- Gold Prize" by ANA. This has indeed been

one of the most welcome and encouraging pieces of news received in the second

half of the year. This award is based on a variety of evaluation criteria, including

in-flight meal quality, hygiene control, bacteria investigation, equipment control,

loading quality and routine handling evaluation. Our receipt of this top award

represents ANA* acknowledgement of our professional management and

recognizes our greatest efforts and dedication to providing the finest catering

products and services to our valued customers.

Our General Manger, Mr Angus Barclay, Commercial Manager, Ms Clara Ma,

Executive Chef, Mr Jörg Kubisz, and our Japanese Sous Chef, Mr Mori Shizuaki

were all invited to attend the award presentation ceremony and dinner held on

20th October 2005, at the Narita ANA Hotel in Tokyo, Japan. To express their

gratitude for the invitation, for the first time, our staff wore Japanese traditional

clothing when receiving this top prize from ANA.

The Gold Prize bestowed on us by ANA is attributed to the 1,700 staff at CPCS

who work together to achieve professionalism. CPCS treasures not only this

award, but also the more than 30 years of a long and valuable business partnership

with ANA. We will continue to make every effort to meet and exceed customer

expectations.

In June, CPCS received the *ecognition of Excellence Award 2004*presented

by Cathay Pacific Airways (CX). This new award from CX, evaluated by all

Inflight Services Department (ISD) Catering team members, is to honour

the supplier that achieves outstanding dedication, initiative, flexibility and

commitment. CPCS is truly excited to become the first ever winner. The

recognition is undoubtedly a tribute to all our staff members who consistently

demonstrate what CX describes as "ervice Straight from the Heart" We

pledge to continue to strive for the highest levels of performance and ensure

the top quality of products and services delivered to all CX flights.

CPCS Receives the PrestigiousCX Excellence Award 2004

5

CPCS is honoured to receive the "Partners in Excellence 2004/2005" award

from British Airways (BA). This is the second consecutive year that we have

received this award. This award again recognizes CPCS as a professional

supplier that has delivered safe and consistent catering products and services

to British Airways throughout the year. Our airline industry is ever-changing

and full of challenges, but CPCS is always willing to work closely with British

Airways to deliver the highest possible standards of products and services.

British Airways Honours CPCSas a Partner in Excellence

The Caring Company Scheme was launched in 2002 by the Hong

Kong Council of Social Services. This scheme develops a bridge

between the business and social service sectors, with a view to

promoting social welfare development in Hong Kong, facilitating

cross-sectoral partnerships, and advocating equality, justice, social

integration and a caring society.

CPCS has been named a "Caring Company" for the second consecutive

year, in recognition of our enduring efforts in caring for the

community and our commitment to corporate citizenship. As a

Caring Company, CPCS's scope of caring is extensive. Over the past

year, we have actively participated in a variety of social services and

charity events.

Previous activities include:

- Visits to the elderly

- Blood Donation Day

- UNICEF - Staff Field Trip to South Africa

- Hong Kong Community Chest - Dress Casual Day

- Donations to ORBIS

- Production Green Foundation Charity Walk

- Hong Kong Red Cross - South Asia Relief Fund Donations

- UNICEF - Change for Good Charity Collection

Our company will continue to cultivate corporate citizenship activities

and be committed to making a consistent contribution to the well-

being of both Hong Kong citizens and the local community as a

whole.

Cited For Being A Loving & Caring Company

The "Airport Environmental Best Practice Competition

2004/2005" organized by the Hong Kong Airport

Authority, was celebrated on 22nd April 2005 at Regal

Hotel in the Hong Kong International Airport. CPCS

was awarded the "2004/2005 Airport Environmental

Best Practice Competition Merit Award" which

recognized our continuous efforts to protect and

conserve our environment.

In 2004, CPCS conducted several energy-saving projects,

such as implementation of a Ventilation Demand

Control at the staff canteen and installation of a Solar

Reduction Window Film at the tray-setting area. This

year, we installed T5 energy-saving light tubes in the

production area and implemented Ventilation Demand

Control Phase II at the fruit and cheese room, vegetable

preparation room and fruit preparation room.

Additionally, a heat exchanger was installed in the

steam boiler system. A feasibility study is being carried

out on reducing water waste by installing water flow

reducers on water taps.

As a member of Hong Kong society, CPCS is committed

to environmentally conscious development. We will

continue to take the initiative to address our

environmental responsibilities, study and implement

environmentally-friendly projects, to make our

environment a better place in which to live and work.

Energy Saving ProjectsWin AA Merit Award2004/2005

6

It is certainly encouraging to know that Hong Kong has bounced back

and CPCS had the opportunity to be part of a very successful HOFEX

2005 held at the Hong Kong Convention and Exhibition Center. This

year's culinary competition experienced its best participation in many

years with over 450 entries, the majority coming from overseas teams.

Seven chefs from CPCS participated in the "Hong Kong International

Culinary Classic (HKICC) 2005" from 10th to 13th May 2005. Two of

our chefs achieved success, with excellent culinary performances in the

Practical Hot Cooking Category of Modern Chinese Cuisine. We would

like to congratulate all our young team of chefs, and in particular Sam

Tam, Junior Sous Chef, who won a bronze medal with a dish called

"House Filled with Treasures" and Apprentice Chef, Gody Mak, who

also achieved a bronze medal with the dish named "Beef Stir-Fried with

Four Seasons Fruit"

Successful Return fromHOFEX 2005

Young chefs in many leading Asian hotels are finding innovative and

highly creative ways to use dairy foods in their cuisine, thanks to a

challenging food promotion known as The Black Box Competition.

The name refers to a mystery box of food ingredients. Chefs from

12 teams accepted the challenge of devising meals from the Black

Box, using only the foods in the box. Once open, the chefs used their

creative talents to come up with an innovative menu in just one hour.

The menu was then presented the following day to a panel of

international judges and was served at a gala dinner.

CPCS participated in the Black Box Competition sponsored by Meat

& Livestock Australia on 23rd -24th June 2005. The Competition

welcomed young chefs under 30 years of age from many leading local

and international hotels, clubs, restaurants and catering institutions.

Chef ApprenticesRacked upExperience in BlackBox Challenge

"It wasn't" just a Culinary Competition,

but also a Full Food and Beverage Services

Competition including a table setting.

Although we didn't win, we did win our

competence and confidence. It was a great

learning experience for them and I know

they gained tremendously from it.*said

Bobby Shum, our team Captain.

7

Hong Kong Express Airways (UO)

The Hong Kong airline industry has turned a new page during

the second half of this year, with Hong Kong Express Airways

Limited (UO) becoming the fourth airline company based locally.

Formerly known as Helicopters Hong Kong Limited, which has

been providing a full range of helicopter services since 1997,

Hong Kong Express Airways commenced its first passenger flight

in September. UO is the first airline using the ERJ 170 aircraft

in the Asian region and currently provides four daily direct flights

between Hong Kong and Guangzhou and three daily flights

between Hong Kong and Hangzhou.

Welcome Four New Airlines toOur Growing Family of CustomersCPCS is pleased to announce that four airlines have joined CPCS as new customers

this year. The new airlines are Bangkok Airways, Palau Asia Pacific Air, Hong

Kong Express and Shenzhen Airlines, bringing the total number of our airline

customers to 32.

Bangkok Airways (PG)

Bangkok Airways (PG) became our first new airline customer

in 2005, with its inaugural flight on 22nd April 2005. Currently,

PG operates four weekly scheduled flights between Hong Kong

and Thailand's resort paradise of Koh Samui. Located at the

south of Thailand, Koh Samui, the largest amongst the hundreds

of islands in the calm, crystal seas of the Gulf of Thailand, is

renowned for its beautiful diving sites, snorkelling, sea-canoe

adventures and lovely beaches.

If you have an opportunity to board PG flights, during the meal

service you will surely be amazed to discover that all onboard

meal carts are decorated with colourful paintings. One gets a

glimpse of the Thai culture even at 30,000 feet in the sky!

Paula Asia Pacific Air

Palau is made up of about 200 islands, with only eight

permanently inhabited. Palau is located southeast

of the Philippines in the western Pacific Ocean and

enjoys a pleasantly warm climate year-round. Palau

is famous not just for its natural beauty, but is also

rated as one of the world's best diving destinations.

CPCS is pleased to have Palau Asia Pacific Air (0P) as

our airline customer. 0P started its inaugural flight

on 30th July this year. Currently, 0P operates two

flights per week, flying from Taiwan to Hong Kong

and on to Koror, the capital of the Republic of Palau.

Shenzhen Airlines (ZH)

Shenzhen Airlines (ZH) became our new airline

customer in September and is the first Mainland

based carrier that has established a business tie with

CPCS. Currently, ZH operates three weekly flights

between Hong Kong and Nanning. CPCS provides

top-up meals for its ex-HKG flights.

The first ZH flight touched down in Hong Kong on

10th September 2005. An inauguration ceremony

was held at the airport to officiate the start of its

CPCS service. Representatives from Shenzhen Airlines,

the Airport Authority and the media all gathered to

mark this memorable moment. Representing CPCS,

our Airline Account Manager, Mr Jackson Ng, offered

the inaugural flight crew a fruit basket to express

our best wishes for their success.

8

As the gatekeeper of quality, hygiene and safety for

inflight catering services, CPCS took a proactive role in

mastering the supply chain quality control by introducing

the Supplier Performance Recognition Programme last

year. This programme encourages and promotes

continuous improvement from suppliers, by requiring

them to adhere tightly to CPCS's high performance

standards.

On 25th February 2005, CPCS presented the Best Supplier

Award 2004 to Amoy Food Ltd, and the Most Improved

Supplier 2004 to Angliss Hong Kong Food Services Ltd

(AHKFSL), in recognition of their outstanding

performance among all the suppliers of CPCS.

As explained by our General Manager, Mr Angus Barclay,

"The key to making good food is to start with good

ingredients. By recognizing the performance of suppliers,

this programme facilitates CPCS's efforts to safeguard,

in particular, food quality and hygiene standards of

meals provided to our valued customers. CPCS establishes

quality assurance in the supply chain of this evolving

marketplace."

Amoy and AnglissHonoured with CPCSAwards

As a world-class caterer focusing on service excellence and

quality, we require team players committed to quality

management. We launched our first Quality Day for all our

senior management on 8th April 2005 at the Clear Water

Bay Golf & Country Club. The Day was indeed a continuation

of the Service Culture Campaign. The primary goal of the

Day was to align quality measures within CPCS and act as a

great tool to link up with each other.

CPCS Concentrates onQuality Management

After Dr. Belbin's self-perception exercise, management felt

better able to understand their strengths and weaknesses in

the area of team-building. Management also shared its common

approach to quality measurement and supporting systems

among departments. With the assistance of management

consultant Mr. Raymond Yu, several current quality measures

were enhanced and refined. A half-day follow-up meeting

was held on 20th May to reach consensus on important

measurements. With this focus on driving our management

team to a higher level of performance, we ensure continuous

improvement in our quality products and services.

9

Nine of our CPCS staff were blazes of fire at the CX Sports and Fun Day on

21st May 2005. It was CPCS*first participation in the CX Sports & Fun Day.

Nine members took part in 18 individual competitions and two relay races.

They reaped 3 gold medals, 5 silver medals and 3 bronze medals. On top

of the outstanding individual performances, CPCS also achieved satisfactory

overall results. We were first runner-up in the 4x100M Invitation Cup

Competition. And, we were second runner-up in the Departmental Overall

Ranking, only 6 points behind the first runner-up. Congratulations to CPCS'

athletes who have demonstrated ardent support to our Sports Team!

CPCS Athletes Win MedalsDespite First Time Participation

CPCS seeks to assist those who are less able to

help themselves. It has always been our pleasure

to support charity work whenever possible, and

on 6th July, 13th July, 21st July and 1st September,

CPCS sponsored food and beverage to the

Sunnyside Club.

Sunnyside Club is a registered charity

organization formed by employees of Cathay

Pacific Airways to look after the well-being of

handicapped children. The foundations of the

Club were laid in the early 1980's, when a small

group of cockpit crew members became involved

with the Sunnyside School for mentally and

physically handicapped children at Anderson

Road. They worked on various projects to help

the children. Initially, the group consisted of

only the cockpit crew members but gradually

increased as people from other departments

joined and made monthly contributions to the

Club. There are now over 700 people donating

to the Club each month and the Club's annual

budget is in excess of HKD$1.5 million. The Club

was incorporated as a charity on 7th August

1987, and is managed entirely by volunteers.

This year, the club organized four outings for

Sunnyside School, Po Kwong School, Pui Oi

School and the Hong Kong Down Syndrome

Association. After visiting the Cathay Pacific

City and the Government Flying Service, CPCS

provided food and beverage for over 60 children

and volunteers, to ensure they neither went

hungry nor thirsty. CPCS cares and concentrates

on the little extras that put smiles on the faces

of the children of Hong Kong.

As a "Caring Company" CPCS is devoted to participating in a variety

of charitable activities to show our concern for society. Not only do we

care for people in need in Hong Kong, but we also care for those living

in other parts of the world. For the second consecutive year, CPCS has

actively supported ORBIS --- a global humanitarian organization dedicated

to eliminating avoidable blindness in developing countries.

This year, CPCS made its contribution to ORBIS through CPCS*cabin crew

feedback questionnaire donation. For every completed survey we received

from the crew, CPCS donated US$1 to ORBIS. The result was 743

questionnaires collected and a donation by CPCS in the sum of HK$5,795.4

to the charity. Additionally, from 1st August 2005 to 31st October 2005,

a collection box was placed at our entrance to encourage charitable

donations from our colleagues. A first batch of HK$2,226.3 was collected.

Being a socially responsible corporation is always within our scope of

business. CPCS will definitely continue to collaborate with ORBIS to

help restore sight and provide a higher quality of life to people in

developing countries.

A Helping Hand toSunnyside Club

CPCS Joins Hands with ORBIS ...Brings Brightness to The World

10

In the past two quarters, two campaigns covering different topics were held, to

remind Production staff to follow good hygiene practices. The staff showed great

interest in participating in the campaigns.

"Don't forget hand washing" {2nd Quarter}

An onsite briefing on the theme, *etter Hand Washing, Better Food Hygiene*was

given to each section and a poster was distributed afterwards as a reminder. A

number of tasks, including (i) blitz check, (ii) onsite quiz and (iii) hand swab, have

been implemented to evaluate the hand washing performance of each section. The

Japanese Kitchen was the winner of this campaign.

Eyes On Hygiene . . . Better Hygiene

"Work place food safety: Equipment and food storage"

{3rd Quarter}

A "Train The Trainer" program was given to all Chefs de Partie.

They became the trainers for their respective sections, and

undertook the responsibility for downloading the message of

*roper equipment and food storage*to their colleagues. In turn,

an on-site quiz was led by each section* Chef de Partie. The

Butchery, Japanese and Special Meal sections scored the highest

in this program.

"Risk of food contamination" is the topic of the up-coming

campaign {4th Quarter}. A series of videos will be provided to

the Production staff. It is believed that staff* hygiene concepts

can be reinforced under this kind of relaxing atmosphere. The

results will be significant!

11

This year, CPCS applauded and welcomed two management

staff. Mr Philip Cocks and Ms Kalen Tang have been

appointed as Strategic Purchasing Manager and Purchasing

Manager, respectively.

New Management inPurchasing Department

Ms Kalen Tang

We are glad to welcome Ms Kalen Tang back to the CPCS

family in August as Purchasing Manager.

Kalen graduated from the University of Hong Kong in 1997,

with a Bachelor Degree in English Studies, and obtained an

MBA from the Hong Kong University of Science and

Technology in 2002. She joined CPCS as a management

trainee right after her graduation in 1997. After her two-

year training, she progressed through various departments,

but remained focused on the commercial front of the catering

business. "Working in the Business Improvement Department,

for example, I grasped the essential business management

tools and measurement systems required to run an airline

catering business. Then, I moved onto Deli Fresh, where I

applied all that I have learned to real practice." said Kalen.

She was promoted to Manager Deli Fresh, and had full

responsibility for running this CPCS subsidiary. "At Deli Fresh,

we always strive to be the most reliable supplier of the best

processed raw materials for airline meals. In particular, we

spend non-stop effort on hygiene, the most important factor

in airline catering."

In 2002, Kalen was tasked to develop the school meals

business. The business grew to 10,000 meals per day in 2004.

"It was a big challenge but a meaningful project. Now,

students in Hong Kong can enjoy high quality meals produced

by us!" remarks Kalen.

Mr Philip Cocks

Mr Philip Cocks joined CPCS on 8th August 2005.

Appointed as Strategic Purchasing Manager, Philip takes

the role of planning, developing and implementing the

best practices of purchasing competencies within CPCS

to ensure sustainable business performance and

improvements.

Philip obtained a degree in Cost Accounting at Wits

University in Johannesburg, South Africa, but decided to

pursue purchasing as his career. This has given him the

chance to acquire in-depth knowledge of supply chain

management and eBusiness practices. Philip has over 25

years of experience in purchasing with an international

background in blue chip companies, including RS

Components (UK), Raytheon Data Systems (Australia),

Unilever (South Africa), and Burns Philip (New Guinea).

Previously, he worked at Cathay Pacific Airways Ltd. in

Hong Kong as Manager of their Purchasing Development.

He was responsible for the development of purchasing

systems and processes.

Philip has written several papers and spoken at major

conferences in the UK and other countries in the world

on Strategic Purchasing and Supply Chain Management

topics. He is currently an Executive Committee member

of the Hong Kong branch of the Chartered Institute of

Purchasing and Supply (CIPS), one of the only two Hong

Kong based professional development assessors for CIPS.

Recently, he was invited to sit on the Business Advisory

Board at Lingnan University to assist in the design and

development of Supply Chain Management degree

courses.

Philip is married with two children and is interested in

hill walking, travelling, reading and sports. He was at

one time a professional soccer player in both Australia

and South Africa.

Kalen left CPCS in 2004 and joined Nestle Hong Kong Ltd, where she gained a broad understanding of Hong Kong's catering

market and the worldwide food industry. Enriched and refreshed, she feels ready to contribute again to airline catering

and accepts this new role of Purchasing Manager. Her responsibility is to increase value for our customers through cost-

effective and innovative purchasing of food, non-food, and services. She will be driving the entire Purchasing Team to

work towards best practice purchasing processes, under the directions of Mr Philip Cocks, Strategic Purchasing Manager.

Despite the foreseeable hectic life, Kalen feels assured and enthusiastic because she is surrounded by good friends and

people whom she respects. Their support is always her driving force behind her striving for top achievement.

12

Appointments

Cathay Pacific Catering Services, Hong KongMr. Cheung Chin Choi Appointed as Chinese Cuisine Consultant (Apr 05)

Ms. Wings Mok Appointed as Marketing & Customer Services Manager (Dec 04)

Mr. Kenny Lau Promoted to Quality Assurance Manager (Nov 04)

Management Movements

Improvement and enhancement projects have been carriedout at Vietnam Air Caterers to handle the increasingdemand for inflight catering services. We have expandedthe facility in the Ware-wash Section by adding an additionaldishwasher line to its current layout. This new line has anintegrated cutlery wash belt. To further enhance ouroperational effectiveness and efficiency, two new Hi-loaderscame into operation in September, making for a total fleetof 15.

In August, Singapore Airlines (SQ) extended their cateringcontract with VAC. Previously, 5 SQ morning flights weredouble-catered by Singapore whilst VAC catered only todaily afternoon flights. Under the new agreement, VACwill supply meals to all 12 SQ flights departed from Ho ChiMinh City. This shows a significant growth in our business.

In addition to ISO 9001:2000 / HACCP / 5S, the companyhas been accredited with OHS 18000 from an externalauditing company, BVQI. This accreditation acknowledgesour commitment to fostering a healthy and safe workingenvironment for all our staff.

To share in the joy with CPCS Hong Kong at the same time,VAC is delighted to receive the "Overseas Best Caterer -Silver Prize" presented by All Nippon Airways (NH). Thisprize again reinforces the high quality catering productsand services that VAC continues to provide to all itscustomers. VAC is committed to continuous improvementwith a view to achieving greater success in future.

Vietnam Air Caterers

Holding on for the last quarter of the year, Cebu Pacific CateringServices, Inc. has been riding the strain of the Philippine economy. Prime commodities have risen because of the scarcity of oil inthe world market. Fuel prices have continued to be sky-high.

Yet, CPCS-Cebu is pleased to state that operations are improvingnow that our systems have been refined towards HACCPCertification. Orientation took place last November 2004. InDecember 2004, we celebrated the First Family Day with anannual Christmas Party within unit grounds. Children wererunning around and participative during games and enjoyedtheir prizes. A singing contest was likewise held for the adults. Of course, a sumptuous dinner and giveaways topped theevening. During the summer, the staff enjoyed the break witha beach outing.

Additional chartered flights from Cebu Pacific Air, Far Easternand Philippine Airlines came in the months of July and Augustthis year. Despite the challenging situation CPCS-Cebu hasplunged into, we are confident that we will ride the tide andbe on par with other airline caterers.

Cebu PacificCatering Services

CPCS-CEBU HACCP TEAM

CSL Catering Services Toronto is pleased to share with you that business has been running smoothly with the recent addition ofseveral new customers.

Air India commenced its service to Toronto in May this year and CSL succeeded in establishing a business partnership with theairline. Currently, Air India operates three B772 flights weekly from Toronto through Birmingham to Amritsar in India. Theairline will continue to expand its service by adding three additional flights this December, making for a total of six flights weekly.

Additionally, in May, Starbucks began offering a lunch program in their Toronto and surrounding area stores. Currently, over140 stores offer such a lunch program. For this program, CLS produces approximately 10 different menu items daily, consistingof gourmet sandwiches, salads, and fruit or cheese plates.

On 31st Oct 2005, Etihad Airways began its service from Toronto to Abu Dubai through Brussels. CLS provides catering servicesfor all classes in the A332 flights which operate three times a week.

A new Toronto-based carrier, Sunwing Airlines, begins its first revenue flight from Toronto on 17th November this year. Thestart-up fleet consists of two B738 aircraft, with further expansion of long-haul carriers planned for spring 2006.

Our business environment is full of challenges and difficulties that are sometimes unforeseeable. CLS Catering Services Torontopledges to definitely step-up our efforts to prepare for any such changes.

CSL CateringServices Toronto