for a life full of life - hsbc.com.hk · 3 getting ready for a unique banking experience by hsbc...

For a life full of life

1

In this Welcome Pack, we’ll introduce you to the many

exclusive benefits and services you will enjoy as a new

Premier customer.

At HSBC Premier, we’re here to help you and your family

thrive.

Welcome to HSBC Premier!

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Contents

Getting Started 3

Managing Your Family’s Wealth 6

Preferential Benefits Just for You 10

Help Your Family Thrive 12

Expand Your Global Opportunities 16

Important Information 22

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Getting ready for a unique banking experience by HSBC Premier

Follow through this Welcome pack to understand what you need to start your journey as a Premier customer.

To make the most of HSBC Premier, you are suggested to activate the following services if you have not yet done so:

Register for Personal Internet Banking

Download and log on to the HSBC HK Mobile Banking app

Register for an Investment Account

Apply for your exclusive HSBC Premier MasterCard®

credit card

Register phone banking service and change your ATM PIN

4 Getting Started

Personal Internet Banking

Manage your banking needs quickly and easily 24 hours

a day, 7 days a week

Registration is fast and easy, visit www.hsbc.com.hk

Click “Register” under “Log on”

Choose the account type you would like to use to verify your identity

Read and accept the Terms & Conditions

Enter the account number, ATM PIN1 of your bank account/credit card account, as well as an identification document number to verify your identity

Set up your log on details

Choose a security question in case you forget your log on details so you can reset them

After your registration is confirmed, you can log on and start using Personal Internet Banking

1 If you use bank account in the registration, you can also use Phonebanking PIN to verify your identity.

HSBC Apps

Enjoy a wide range of HSBC banking services and benefits

anywhere and anytime you go

Download from App Store or Google PlayTM

HSBC HK Mobile Banking

Pay bills, transfer money and check your account balance

on your smartphone or tablet

HSBC HK Easy Invest

Trade Hong Kong stocks, China A shares and U.S. stocks

and get real time market information anytime, anywhere

HSBC Reward+

Pay any merchant transactions using RewardCash and

have all the latest offers at your fingertips, anytime and

anywhere

PayMe from HSBC

Send money instantly to anyone for free with Hong Kong’s

social payment app

5Getting Started

Investment Account

Investing with HSBC means gaining access to a world

of investments: equities in emerging markets, funds

from around the globe or bonds from overseas companies

Whatever your goals and experience, we have an

investment type for you

Dedicated Premier Service Line

Easy-to-use 24-hour manned and automated phone

banking services in English, Cantonese and Putonghua

Call us at (852) 2233 3322

HSBC Premier MasterCard®

Your exclusive HSBC Premier MasterCard® gives you access

to a full range of lifestyle benefits

Receive instant recognition, perpetual annual fee waiver,

personalized services, rewards and rebates when you spend

with your HSBC Premier MasterCard®

If you haven’t already applied for your Premier MasterCard®,

you may apply online

6 Managing Your Family’s Wealth

Managing Your Family’s WealthOur team of experts with our full range of wealth management products can help you and your family thrive.

Dedicated Team Support

A dedicated team of Premier Relationship Managers and

specialists.

At HSBC, your satisfaction is our key priority in measuring

the success of the Premier Relationship Manager

We are committed to serving your needs. HSBC’s Premier

Relationship Managers are always here to provide you with

wealth management expertise

Your Premier Relationship Manager, with extensive

knowledge in investment and experienced in financial

planning, is devoted to help you identify and achieve your

financial goals. A team of wealth and mortgage specialists

is available to develop tailored solutions for you

Your Premier Relationship Manager (Retail Banking) is

vastly experienced in Retail Banking products who will

recommend suitable services for your day-to-day banking

needs

7Managing Your Family’s Wealth

Strategic Financial Planning

Our sophisticated financial planning tools enable our Premier

Relationship Managers to evaluate your needs, prioritise your

goals, identify any financial gaps and assess your risk capacity

to give you suitable solutions.

Wealth Expertise

Backed by our world-class investment experts from our Global

Asset Management and Insurance business, HSBC Premier

can assist you managing your wealth by providing you with:

A range of attractive funds and structured products

Exclusive placement service of Structured Investment

Deposits

Full variety of insurance products

Wealth Insights

Our Wealth Insight Hub provides you with:

Up-to-date market information on macro economy and

market trends to facilitate your investment decision

Key facts and figures to help you plan ahead for various

wealth needs

HSBC monthly investment bulletin, Horizons, a timely

e-newsletter that keeps you abreast of relevant market

development and investment implications

Easy navigation with a supporting library and swift digital

access

Visit https://insights.hsbc.com.hk to find out more

8 Managing Your Family’s Wealth

Comprehensive Wealth Management Products

Securities

Trade Hong Kong stocks, China A shares and U.S. stocks

24-hour a day using the same account

Bonds and Certificates of Deposit (CDs)

Our one-stop service on bonds and CDs, include Initial

Public Offering (IPO) subscriptions and trading in secondary

markets

Unit Trust

A range of quality funds, managed by world-renowned

fund houses which suits customer’s investment needs

in different economic cycle

Structured Products

Offer comprehensive choices of interest rate, currency

and equity linked products to help you capture market

opportunities

Foreign Currency

FX Order Watch Trading Services allow you to pre-set

target rates with conversion amounts as low as HKD1,000

9Managing Your Family’s Wealth

Important Risk Warning

1. Some of the investment products are structured products which may involve derivatives. The investment decision is yours but you should not invest unless the intermediary who sells it to you has explained to you that the product is suitable for you having regard to your financial situation, investment experience and investment objectives.

2. Unit Trusts, Bonds, Certificates of Deposit (CDs), structured products (including Equity Linked Investments, Structured Notes, Deposit Plus, Structured Investment Deposits and Capital Protected Investment Deposits) are NOT equivalent to time deposits. Unit Trusts are investment products and some may involve derivatives.

3. The price of securities may move up or down and may become valueless. Losses may be incurred as well as profits made as a result of buying and selling securities.

4. In the worst case scenario, the value of the funds may be worth substantially less than the original amount you invested (and in an extreme case could be worth nothing).

5. Issuer’s Risk – Bonds, CDs, structured products are subject to both the actual and perceived measures of credit worthiness of the issuer. There is no assurance of protection against a default by the issuer in respect of the repayment obligations. In the worst case scenario (e.g. insolvency of the issuer), you might not be able to recover the principal and interest / coupon, if applicable, and the potential maximum loss could be 100% of invested amount and no interest / coupon received.

6. Investors should not make investment decisions based on this material alone.

7. Investment involves risks. Past performance of investment products are no guide to future performance. For details of the investment products, their related fees and charges and risk factors, please refer to the individual product materials / offering materials.

8. Currency conversion risk – the value of your foreign currency and RMB deposit will be subject to the risk of exchange rate fluctuation. If you choose to convert your foreign currency and RMB deposit to other currencies at an exchange rate that is less favourable than the exchange rate in which you made your original conversion to that foreign currency and RMB, you may suffer loss in principal.

9. RMB denominated products are subject to liquidity risk as there may be no regular trading and active secondary market for RMB Income Instruments. The bid and offer spread of the price of RMB Income Instruments may be large, so investors may incur significant trading and realisation costs and may suffer losses accordingly.

10. Warrants and CBBCs are non-collateralised product. The price of the Warrants / CBBCs may fall in value as rapidly as it may rise and investors may sustain a total loss of their investment. Prospective investors should ensure that they understand the nature and risks and seek for professional advise where applicable.

11. Margin FX trading is a leveraged foreign exchange investment product which involves a high degree of risk and is only suitable for customers who are of adventurous or speculative risk attitude.

Structured Investment Deposits, Deposit Plus, Capital Protected Investment Deposits and Certificates of Deposit (CDs) are not protected deposits and are not protected by the Deposit Protection Scheme in Hong Kong. Deposit Plus is NOT principal protected.

The information in this section does not constitute a solicitation for the making of any deposit or investment in any products referred to herein. You should carefully consider whether any investment products or services mentioned herein are appropriate for you in view of your investment experience, objectives, financial resources and circumstances. This material has not been reviewed by the Securities and Futures Commission of Hong Kong.

Additional risks of the individual investment products mentioned in this booklet are disclosed in the “Notes” section with corresponding remark numbers.

10 Preferential Benefits Just for You

HSBC Premier Centres

Enjoy exclusive access to over 350 HSBC Premier Centres worldwide (including more than 50 Premier Centres in Hong Kong). Find the nearest branch via branch locator on our website and Mobile Banking app.

Preferential Banking Service Fee

Enjoy preferential rates on a range of services, including ATM cash withdrawal fees, free Global Transfer, Outward / Inward Telegraphic Transfer. For details, please refer to the “Bank Tariff Guide for HSBC Retail Banking and Wealth Management Customers” on the HSBC website.

Pre-order Services

Enjoy exclusive pre-order services when exchanging foreign currency for your next trip

Preferential Benefits Just for YouAs a Premier customer, you are entitled to a wide range of exclusive services and privileges.

11Preferential Benefits Just for You

You can make request to have them ready in your preferred denomination2 and collect them at your preferred branch location

You can also get new HKD banknotes and gift cheques simply by contacting your Premier Relationship Manager or by calling our HSBC Premier Hotline

Pre-ordering of foreign currency is also available through internet banking

Digital Counter Services

View the counter situation at your preferred Premier Centre, get a ticket, and book your counter service before arriving

Experience the service on your Mobile Banking app or at www.digitalcounterservices.hsbc.com.hk

HSBC Smart Ticketing

Leave your mobile phone number with us when getting a queue ticket at a selected HSBC Premier Centre, and you’ll receive an SMS message when a counter is available.

2 The denomination is subject to stock availability

Free HSBC Premier MasterCard®

The HSBC Premier MasterCard® credit card provides you with a full range of lifestyle benefits including:

Special offers on flight tickets and hotel booking

Airport limousine service at discounted prices

Dining privileges at Michelin-starred and Michelin-recommended restaurants

HSBC brings you fabulous offers from time to time, visit www.hsbc.com.hk/creditcard for the latest offers and their relevant terms and conditions.

To borrow or not to borrow? Borrow only if you can repay!

12 Help Your Family Thrive

Help Your Family ThriveBenefits range from financial management to providing support for your children’s overseas education needs.

Education Planning

HSBC Premier provides a full range of banking and education

support.

Exclusive offers from professional education consultants –

Selection of schools, applications, lessons and assessments

Education Seminars – Exclusive seminars hosted by

education professionals

Research – Research study “The Value of Education” to

provide you with useful insights on education

For details of education consultants offers and research study,

please visit www.hsbc.com.hk/premier

13Help Your Family Thrive

Setting up overseas banking

Personal assistance from our International Banking Centre (IBC), in any country where HSBC operates

Manage all your HSBC accounts around the world

with a single log-in via Personal Internet Banking

Comprehensive support for your children

Your children can open an HSBC bank account in most countries they may be visiting or studying in, through our IBC3, and obtain an ATM4 card prior to their departure to give you peace of mind

Supplementary Premier credit cards5 in Hong Kong for your children

Emergency card replacement6 and emergency encashment7 to up to USD2,000 of instant cash from 8,500 HSBC outlets worldwide

3 Service charge for international account opening through IBC:

• Premier customers - Free of charge

• Non-Premier customers - Charges apply (please refer to the Bank Tariff Guide or contact IBC staff for details)

4 This is subject to the local age requirement for ATM card service.

5 To apply for a supplementary card, parents are required to be the primary cardholders of Premier MasterCard® credit card. The children must be aged 16 or above.

6 Service operated by MasterCard® Worldwide and its appointed agent/third party service provider.

7 Emergency encashment services are available to HSBC Premier customers and their family members who have an account with any member of the HSBC group and subject to local regulations. “Family member” means immediate family member including spouse, parents and any dependent (namely, sons, daughters, anyone the customer has legal guardianship over). The eligibility of the family members for this service is subject to our sole determination. In case of disputes in relation to the use of this service, our decision shall be final and conclusive.

14 Help Your Family Thrive

Premier for Next Generation

Open a new Premier Joint Account with your children aged

18 -21 so they can enjoy a wide range of privileged banking

services at home or overseas. Exclusive privileges include:

Enjoy a Below Balance Fee waiver for the first 4 years10

Exclusive access to HSBC Premier Centres worldwide

with support from a dedicated team of Relationship

Managers for your wealth management and banking needs

A new HSBC bank account with no opening charge in selected

countries/regions you may be visiting or where you children

may be studying, and an ATM card11 prior to departure

Money transfers between your accounts globally at no

charge with Global Transfer

8 Junior Pack is only available to children and/or grandchildren (under 18 years of age) of HSBC Premier customers. Premier customers are required to maintain a Total Relationship Balance of HKD1,000,000 or above to be eligible for this service.

9 The UnionPay ATM chip card can access worldwide HSBC ATMs, except HSBC ATMs in Argentina, France, Greece, Malta, Mexico, New Zealand and Turkey.

10 To be eligible for the offer of 48 months Below Balance Fee waiver for the new Premier joint account with your parent, your parent must hold a prevailing Premier account with last 3 months’ average total relationship balance not less than HKD1million or its equivalent. At the time of opening the Premier joint account, you must be between the age of 18-21. During the 48 months Below Balance Fee waiver period, your joint account parent must continuously maintain his/her prevailing Premier account with average total relationship balance at HKD1million or above. Terms and conditions apply.

11 ATM card service is available subject to prevailing local age requirement.

Shared Premier Status

HSBC Premier provides different types of accounts for your

children, so they can start their wealth management planning and

enjoy the same services and privileges both locally and overseas.

Premier Junior Pack8

To give your children aged below 18 a head start in financial

management. Both you and your children can benefit from:

Fund transfers between your accounts under HSBC

Premier and the Junior Pack so you can allocate your

funds flexibly

Cash Cards for your children, so they can easily withdraw

cash from their Junior Pack current account all over the world

via the HSBC Group’s ATM network9, while you retain ultimate

control over the account. You can save on Telegraphic

Transfers charges when your children are studying abroad

A separate statement for the Junior Pack account for

your children to understand the fundamentals of finances

under your guidance

At your request, the same Relationship Manager will be

assigned to look after your portfolio under Premier as

well as Junior Pack

Probate Bypass Trust: An optional solution for parents to

pass on their wealth to their children, giving you and

your family added peace of mind

15Help Your Family Thrive

Protection For Your Family

A broad range of insurance products enable your family to

thrive with complete peace of mind. These include:

Home content insurance – covering personal liability for

customer and family, and coverage when outside Hong

Kong

Medical insurance – a comprehensive range of medical

cover options for you and your loved ones

WholeLife Protection Plan – providing you comprehensive

lifetime cover and guaranteed long-term savings

EarlyIncome Annuity Plan – with savings element which

enables you to pay in to your early retirement planning

Please refer to our website for the comprehensive range of

insurance products

Premier Mortgage Services

We offer a range of mortgage solutions and flexible repayment

options to meet your needs whether you are buying, trading

up, or refinancing your properties.

Waivers on the service charge for change of mortgage

plan / repayment plan12

Deposit-linked Mortgage: provides a preferential saving

interest rate. Both you and your spouse are eligible to

enjoy the preferential saving interest rate

Guarantor or joint applicants13: you can support your

family members’ mortgage by acting as guarantor or

joint applicant. We also accept tri-party mortgage to

give you the choice of having different family members

acting as mortgagor and borrower

12 You may contact your Premier Relationship Manager to learn more about the waivers on selected mortgage fees and charges.

13 For more details, please contact your Premier Relationship Manager (Retail Banking).

16 Expand Your Global Opportunities

Expand Your Global OpportunitiesAs a global bank, we are well placed to help you with your international finances. Whether it’s you or your money moving around the world, your Premier status is recognised worldwide.

Overseas Property Solution

HSBC Premier can help you make overseas property purchases

with ease. From providing insights to the property market, to

supporting you in arranging overseas mortgage, we are here

to guide you through.

Step 1: Insights to help you understand the markets

Property Insights, designed for Premier customers, provide

you with all the facts you need for investing in overseas

destinations and regular market updates on major cities.

Visit https://insights.hsbc.com.hk/property to find out more.

17Expand Your Global Opportunities

Step 2: Support to guide you through the overseas mortgage journey

With our global presence, we can help you with your

overseas property purchases, apply for mortgage, and set up

overseas banking arrangements to facilitate international

payments.

Step 3: Overseas mortgage applications

The International Mortgage Desk provides end-to-end support

and assistance to HSBC Premier customers through a team of

dedicated mortgage specialists who will follow up on mortgage

applications in selected countries14.

Step 4: Overseas banking arrangements

You can set up overseas bank accounts with personal

assistance from our IBC, to manage your property purchase

payments in any country where HSBC operates.

14 This service is available in selected countries. Please contact your Premier Relationship Manager to learn more.


Global Banking

With both our International Banking Centre and online

Global View feature at your service, you can stay a step

ahead of everyone else when making cross border

transactions.

International Banking Centre

Our HSBC International Banking Centre (IBC) in Hong Kong

is your one-stop connection to HSBC Group offices around

the world:

Pre-open your overseas accounts15

International mortgage services

Arrange international banking facilities16

Transfer your credit history to your new country17

Open an account for your children

More information on IBC:

24-hour IBC hotline: (852) 2233 3888

Email enquiry: [email protected]

Office address Level 6, HSBC Main Building, 1 Queen’s Road, Central, Hong Kong

Office hours Monday ~ Thursday : 9am ~ 4.30pm

Friday : 9am ~ 5pm

Saturday : 9am ~ 1pm

Sunday & : Closed Public Holidays

Office address HSBC at Peninsula, 11/F The Peninsula Office Tower, 18 Middle Road, Tsim Sha Tsui (Exclusive to HSBC Jade/Premier customers by appointment only)

Office hours Monday ~ Friday : 9am ~ 5pm

Saturday : 9am ~ 1pm

Sunday & : Closed Public Holidays


15 You may need to provide additional documents during the account opening process (as requested by the destination country).

16 Some services offered by the IBC depend upon the arrangements made with, and the type of products and services that are available in the relevant overseas locations. These may change at any time without prior notice.

17 Your credit history will be transferred subject to local regulations.


Simply log on to your own Personal Internet Banking to set

it up:

Log on via the Personal Internet Banking service of any

HSBC country and territory where you hold an Integrated

Account under HSBC Premier

Link up all of your accounts by selecting “Add / Remove

a country or territory” in “My banking” menu to view all

your accounts across HSBC entities worldwide

Complete a one-off linking process to other Personal

Internet Banking profiles after prompting the security

credentials

Linking will be effective in all entity systems involved

You can link profiles for non-HSBC Premier relationships

as well as HSBC Premier relationships. You can access

Global View via an HSBC Premier country’s Personal

Internet Banking system and see the account balances

for the non-HSBC Premier country displayed as well

Global View and Global Transfer

Manage all your personal HSBC bank accounts with one single

log-on and enjoy zero processing fee, with near real-time

money transfers between your self-named accounts with

preferential exchange rates18.

Access Guide:

Global View

18 Foreign exchange buy / sell spread is applicable if the transaction involves a currency conversion, including cases where the currencies are pegged.


Global Transfer

Select any of your accounts linked in Global View, then

choose if transfer is activated immediately, on the

same day, or scheduled for later as a one-off or recurring

transaction

Global Transfer is also available on HSBC HK Mobile Banking

Worldwide HSBC Premier Status

As an HSBC Premier customer, your status is recognised

worldwide at HSBC so you can enjoy seamless support

wherever you go:

Automatic HSBC Premier status in all markets where

you bank with HSBC

Access to our HSBC International Banking Centres with

specialist services to meet your cross-border wealth

management needs

Emergency lost or stolen card reporting and replacement

services19 for Premier MasterCard provided through the

HSBC Premier Emergency Hotline on (1) 314 275 6781

(24-hour collect call lines20), and you have access to

emergency cash from over 245,000 outlets across 200

countries / territories

Online banking gives you global access to all your

HSBC accounts

19 Service operated by MasterCard® Worldwide and its appointed agent/third party service provider.

20 HSBC Premier Emergency Hotline is operated by MasterCard® Worldwide and its appointed agent or third party service provider. You can contact a local telecom company to arrange a collect call to the United States on (1) 314 275 6781 for English service, or (1) 314 275 6775 for Cantonese service, or (1) 314 275 6779 for Mandarin service. Collect call service is subject to the rules and requirements of the telecom service providers in local countries. If you do not mind being charged for the call, you can also call direct using normal IDD services.

22 Important Information

Important Information

Total Relationship Balance Requirement

To qualify for HSBC Premier, you need to maintain a Total

Relationship Balance (TRB)21 of HKD1 million or above. TRB

includes:

Hong Kong dollar / Renminbi / Foreign currency deposits

Market value of the following investments: local and overseas

securities, unit trusts, bonds, certificates of deposit, equity

linked investments, structured notes, Monthly Investment

Plan (Stocks / Unit Trusts) and Wayfoong Statement Gold

Deposit amounts of Deposit Plus and Structured Investment

Deposits

Utilised lending facilities (excluding mortgages and amounts

outstanding on credit cards)

Life insurance22 with savings component23

HSBC MPF balances and HSBC ORSO Defined Contribution

Scheme balances which are administered by

The Hongkong and Shanghai Banking Corporation Limited

If your TRB (based on average Total Relationship Balance

over the last three months) falls below HKD1 million, a

Below Balance Fee will be charged.

Total Relationship Balance Below Balance Fee24

HKD1 million or above Free

Less than HKD1 million HKD380 per month

Should your TRB (based on average Total Relationship

Balance over the last three months) remains below

HKD1 million for 12 months, your HSBC Premier service tier

may be withdrawn.

To determine your overall TRB in sole capacity, the applicable

TRB of all your personal sole account(s)25 and all your joint

account(s)26 will be included in the calculation.

To determine your overall TRB in joint capacity, the applicable

TRB of all your joint account(s)26 held with the same joint

account holders will be included in the calculation. All life

insurance, MPF and ORSO Defined Contribution Scheme

policies are held under personal sole account only, and

these account balances shall not be included in the TRB

calculation in joint capacity.

23Important Information

Useful HSBC Premier Hotlines

If you need any assistance or services from us, you can

simply call the following hotlines:

24-hour HSBC Premier Hotline (852) 2233 3322

HSBC Premier Express Stock Order Placement Hotline

(852) 2996 6822

Collect call27 when overseas (Please contact a local telecom)

(852) 2233 3388

HSBC Premier Emergency Hotline (24-hour collect call lines)

English

Mandarin

Cantonese

(1) 314 275 6781

(1) 314 275 6779

(1) 314 275 6775

21 There may be a time lag before the value of certain investment transactions (e.g. Initial Public Offering (IPO) subscriptions for securities, bonds, open-end funds and certificates of deposit) and life insurance policies will be included in the TRB due to the processing time required and therefore may affect the TRB in the Bank’s record.

22 The Hongkong and Shanghai Banking Corporation Limited is an insurance agent of HSBC Life (International) Limited, through whom life insurance plans are provided. All life insurance plans are underwritten by HSBC Life (International) Limited. HSBC Life (International) Limited is a wholly-owned subsidiary of The Hongkong and Shanghai Banking Corporation Limited.

23 For life insurance with savings component:• Investment-linked life insurance policies include the total cash

value of the policies

• Other life insurance policies include the total cash value of the policies OR total premium paid less any annuity payments received (if applicable), whichever is higher

24 Below Balance Fee will be debited from Integrated Savings Account under HSBC Premier. This applies to each of your integrated accounts.

25 All these accounts must be held or registered under the same name(s) and identity number(s).

26 Your name and identity number held or registered under these joint accounts must be the same as that held or registered under your sole account.

27 Collect call service is subject to the telecom service providers in local countries.


Fund Transfers between Accounts and Bill Payment

HSBC has set the following maximum daily transfer / payment limits per customer:

Personal Internet Banking / HSBC HK Mobile Banking / phone banking

Transaction Type Maximum Daily Limit per Customer

Transfers between your own accounts (including joint accounts)28 Up to available balance

Transfers to registered third party accounts28 HKD3 million (per third party account)

Transfer to non-registered third party accounts30:

Channel sub-limits for transfer to non-registered account via

Personal Internet Banking

Phone Banking

HKD400,00031

HKD400,00031

HKD50,00031

Bill payment HKD5,000,000

Service sub-limits for bill payments32 to:

Government and Utilities

Securities Brokers33

e-IPO for White form application

Sports and Leisure33, 36

Other merchants (e.g. telecommunications, insurance companies)

HKD500,000

HKD500,000

HKD5,000,000 (for Personal Internet Banking only)

HKD500,000

HKD100,000

Fast Payment System (FPS) - new and easier way to transfer money!

Find out more in our website www.hsbc.com.hk/fps


Self-Service Banking

Self-Service Banking Facility Maximum Daily Limit per Customer

Fund transfers between accounts on the same card Up to available balance

Fund transfers to other accounts with HSBC and Hang Seng Bank

Local ATM

Overseas ATM

HKD400,00031, 34

HKD50,00031, 34

Payment by Phone Service (PPS) HKD100,000 per card

Bill payment31 HKD5,000,000

Service sub-limits for bill payments to:

Government and Utilities

Securities Brokers33

Sports and Leisure33, 36

Other merchants (e.g. telecommunications, insurance companies

HKD500,000

HKD500,000

HKD500,000

HKD100,000

Cash withdrawals:

Hong Kong

Overseas

HKD80,000 for HSBC Premier ATM card / Junior Pack Cash Card HKD80,000 for HSBC Premier credit card

Overseas ATM daily withdrawal limit (including cash advance) for all ATM cards and credit cards is pre-set to HKD0. Please perform activation in advance by setting the overseas daily withdrawal limit and activation period for overseas ATM cash withdrawal service.

Purchase via EPS or UnionPay35 HKD50,000 per card


28 Pre-registration is required for transfer to joint accounts. To register joint accounts, please visit any HSBC branch in Hong Kong. Transfer to other local bank’s accounts is not supported by phone banking. All overseas HSBC accounts (including same name sole accounts) are considered as third party accounts. Pre-registration is required for transfer to third party and joint accounts. To register third party and joint accounts, please visit any HSBC branch in Hong Kong or log on to Personal Internet Banking – this service is only available to customers with Security Device or Mobile Security Key29. To effect third-party fund transfers via phone banking, HSBC Mobile Banking and / or Personal Internet Banking, please complete the “Personal Internet Banking / phone banking / ATM Transaction Limit Revision Request Form” available at any HSBC branch or download via HSBC website.

29 Mobile Security Key is equivalent to the physical Security Device. Both provide extra protection for your accounts and transactions. Mobile Security Key is a feature within the HSBC HK Mobile Banking app and is used to generate a unique, one-time use security code in order to log onto Personal Internet Banking and access to full range of Personal Internet Banking services. It also makes logging on to the HSBC HK Mobile Banking app quicker and easier. Fingerprint authentication is an easy alternative to using your Mobile Security Key password. It allows you to log on and authorise transactions in the HSBC HK Mobile Banking app using just your fingerprint.

30 To effect non-registered fund transfer through phone banking and / or Personal Internet Banking, please complete the “Personal Internet Banking / phone banking / ATM Transaction Limit Revision Request Form” at any HSBC Premier Centre or HSBC branch in Hong Kong. Not applicable for HSBC HK Mobile Banking.

31 The maximum daily transfer limit of HKD400,000 to be shared by all the available channels (the respective maximum sub-limit for local ATM and Personal Internet Banking is HKD400,000, and for overseas ATM and phone banking is HKD50,000).

32 For HSBC HK Mobile Banking, bill payee accounts have to be registered first on Personal Internet Banking.

33 Optional facilities.

34 Fund transfers to non-registered accounts via ATM is only available within and between HSBC and Hang Seng Bank accounts and for ATMs in Hong Kong only. For fund transfer to non-registered accounts via overseas HSBC’s ATMs, it is only available within and between HSBC accounts. The overseas ATM daily transfer limit (to non-registered accounts) for all ATM cards and credit cards was pre-set to HK$0. Please log on to Personal Internet Banking by using Security Device or Mobile Security Key27, or download the application forms available at www.hsbc.com.hk, or contact any HSBC branch in Hong Kong for activation.

35 The UnionPay feature is only applicable to HKD accounts (does not support RMB accounts). Please note that in addition to your PIN, your signature is required for a transaction to be effected via the UnionPay network.

36 You can activate a service sub-limit for bill payments to merchants in the category of Sports & Leisure up to HKD50,000 via the betting terminal at The HK Jockey Club.


Security Tips for Personal Internet Banking, HSBC Mobile Banking, phone banking and ATM

Password / PIN / User ID / Security Device / Mobile Security

Key37 protection

For your own security, it is important that you keep your

password / PIN / User ID confidential. You should also

change your password / PIN regularly.

Make sure no one sees your password / PIN / User ID

at all times

Keep your PIN / password and your ATM card separately

at all times

When choosing your password / PIN, do not use your

identity card number, telephone number, mobile number,

birthday or commonly used number sequences such as

888888 and 123456, or add 00 to these numbers

Do not use the same or similar password / PIN / User

ID for different banking or online services

Change your password / PIN regularly

Memorise your password / PIN / User ID and never

write it down. Keep it private and do not disclose it to

anyone

Under no circumstances will our Bank staff, the police

or any genuine parties ask for your password / PIN

HSBC will never contact you and ask for your logon details

and personal information for Personal Internet Banking,

phone banking or ATM services. These include your User

ID, password, PIN, account number, identification / passport

number, address, phone number, etc.

HSBC will never disclose such information in our emails

other than your name for personalisation purposes, nor ask

you to confirm any personal data by replying to our email38

When you call us, you may be asked to disclose your

Personal Internet Banking User ID or input your phone

banking PIN for authentication. Do not mention your PIN

or Personal Internet Banking password during the call as

no call centre representative will ever ask for this over the

phone. If you have forgotten your PIN, a few questions

relating to your personal information, NOT your passwords

or PIN, will be asked for authentication

Keep your Security Device in a safe and secure place

Never personalise your Security Device in a way that

would allow others to specifically associate it with you

(i.e. name, address, etc.)

DO NOT use the yellow button on Security Device during

LOGON. Yellow button is mainly for transferring funds to

third party

Never enter digits that you are unfamiliar into the Security

Device for transaction signing with the yellow button

Customer should always take care to verify the account

number of the beneficiary before effecting payment to

third party

37 Mobile Security Key is equivalent to the physical Security Device. Both provide extra protection for your accounts and transactions. Mobile Security Key is a feature within the HSBC HK Mobile Banking app and is used to generate a unique, one-time use security code in order to log onto Personal Internet Banking and access to full range of Personal Internet Banking services. It also makes logging on to the HSBC HK Mobile Banking app quicker and easier. Fingerprint authentication is an easy alternative to using your Mobile Security Key password. It allows you to log on and authorise transactions in the HSBC HK Mobile Banking app using just your fingerprint.

38 The only exception is when responding to your enquiry, our Customer Service Officers may contact you via email whereby some personal information is required. In such case, please note that the email will be sent through and stored in an encrypted form in our secure Personal Internet Banking and you are required to log on using your User ID and password to access such email.


Personal Internet Banking Usage Precautions

Protect your computer

Install anti-virus / anti-spyware software in your computer to

protect it from known viruses or spyware. The software

should be updated regularly to ensure that you have the

latest protection

Install a personal firewall on your computer. It is designed to

help prevent hackers from accessing the computer it is installed

on. When installing such software, follow the manufacturer’s

recommendations for a “conservative” access control

Download and apply security updates and patches to the PC /

browser when they are made available

Protect yourself

Never access Personal Internet Banking from public places

or from shared computers such as those in cyber cafes or

public libraries

Close all browser windows before you log on to Personal

Internet Banking. While you are in a Personal Internet

Banking session, we recommend that you do not open other

internet browsers and access other websites. This can help

to ensure your financial information is protected and blocked

from unauthorised access via another website

Disable the “AutoComplete” function to protect against

unauthorised access to your accounts and to prevent others

from making banking transactions without your knowledge,

as your computer may be used by others

Check your last log on date, time and status displayed on “My

HSBC” page after you have successfully log on to Personal

Internet Banking. If you suspect anything suspicious, please

contact HSBC immediately

Use the “LOGOFF” button to exit. Do not exit by closing the

window

Never leave a Personal Internet Banking session unattended

at any time

Disconnect from the internet when you have finished using it.

Avoid leaving your connection on, especially with broadband

access, unless you’re actively using it

For the full set of security tips of Personal Internet Banking,

please visit www.hsbc.com.hk/personal/help-and-support/

online-security.html

Phone Banking Usage Precautions

If you are using a telephone with a memory or redial

function, please make sure the PIN records are erased

and the PIN is not seen by other people

Be alert – only use phones located in secure and

reputable places especially if you intend to perform

phone banking transactions


Use default browsers originally provided by mobile

handsets rather than newly installed browsers downloaded

from other sources

Don’t use any jailbroken or rooted handsets which may

have security loopholes to log on to Personal Internet

Banking / HSBC HK Mobile Banking

Don’t install applications on your mobile handsets from

mistrusted sources

Always type in address www.hsbc.com.hk directly into

the browser to avoid going to fraudulent websites

Personal Internet Banking website has adopted EV SSL

Certificate (Extended Validation SSL Certificate). For

Safari browser, a padlock and the bank name will be

shown in green at the top of the browser. (Note: the

padlock and the bank name may be hidden at some

screens and they will be shown up by scrolling down

the screen manually.)

For the full set of security tips of HSBC HK Mobile

Banking, please visit www.hsbc.com.hk/personal/help-

and-support/online-security.html

HSBC HK Mobile Banking Usage Precautions

Do not store your Personal Internet Banking username

and password and Mobile Security Key37 password on

your mobile handsets

Install and update the latest anti-virus and anti-spyware

software regularly on your mobile handsets, whenever

they are available

Avoid sharing your mobile handsets with others and

use your own handset to log on

Do not leave your handset unattended after log on to

Personal Internet Banking / HSBC HK Mobile Banking.

Always log off properly when you are finished with it

Only store your own fingerprints on your device if you

have enabled fingerprint authentication for HSBC HK

Mobile Banking

If your Mobile Security Key37 activated handsets are

lost or stolen, call us and we will immediately suspend

your Personal Internet Banking to prevent anyone else

from accessing your account

Better set up auto-lock and enable passcode lock to

prevent unauthorised access of your handsets

When using Wi-Fi connection, use trusted Wi-Fi networks

or service providers and enable security protection such

as Wi-Fi Protected Access (WPA), if possible


ATM

Using your ATM Card from HSBC is safe and secure.

For new ATM Card that is delivered to you by mail, you

should call our ATM card activation hotline to confirm

receipt and activate your new card immediately

Please sign your name, using a ball point pen, on the

signature panel on the back of your card immediately

upon receipt

Keep your ATM card in a safe place. Report card loss

immediately through our 24-hour HSBC Premier Hotline on

(852) 2233 3322 or visit any HSBC branch in Hong Kong

When you are instructed to take your card from the ATM

machine, do not push it back into the “Insert Card” slot

Never give your ATM card to anyone

If you observe any suspicious device (e.g. pin hole

camera) or activity (e.g. shoulder surfing), contact our

Bank staff during office hours or call our 24-hour HSBC

Premier Hotline on (852) 2233 3322

Cover the keypad while you enter your PIN

Remember to remove all your belongings, e.g. ATM

card, cash and receipt, if any, before you leave the ATM

Cancel the transaction if you notice anything suspicious

or if any other problem arises

Do not accept assistance from strangers. If you

encounter any problems at the ATM, contact the Bank

Count your cash only in secure surroundings

If you want to keep a record of the transaction, please

keep your receipt and do not leave it at or near the ATM

Check the transactions on your HSBC Premier statement

Do not place your card close to any magnetic material,

e.g. electronic devices, mobile phones, etc

Keep your ATM Card safe and inform the Bank immediately

if you lose it

Remember to take your card after each transaction

Do not force your card into the machine


Notes

Securities Risk Disclosure

The purchase and sale of securities involve an element

of risk and prices of securities are subject to downward

and upward adjustment, and may become valueless

The risk of loss in margin trading is significant. You may

sustain losses in excess of your cash and any other assets

deposited as collateral

Apart from withholding tax issue, trading of U.S. stocks

may have other U.S. tax and / or legal implications. Please

seek professional advices from independent tax and / or

legal adviser if necessary before investing

Investment in China A shares through Shanghai-Hong Kong

Stock Connect and Shenzhen-Hong Kong Stock Connect

involves risks. You should carefully consider whether any

investment products or services mentioned herein are

appropriate for you in view of your investment experience,

objectives, financial resources and relevant circumstances.

The price of securities may move up or down. Losses may

be incurred and profits may be made as a result of buying

and selling securities

Bonds / CDs Risk Disclosure

Bonds / CDs are mainly for medium to long term investment,

not for short term speculation. You should be prepared to

invest your funds in bonds / CDs for the full investment

tenor; you could lose part or all of your investment if you

choose to sell your bonds / CDs prior to maturity

Indicative bonds / CDs prices are available and bonds /

CDs prices do fluctuate when market changes. Factors

affecting market price of bonds / CDs include, and are not

limited to, fluctuations in Interest Rates, Credit Spreads,

and Liquidity Premiums. The fluctuation in yield generally

has a greater effect on prices of longer tenor bonds / CDs

If you wish to sell the bonds / CDs purchased through

HSBC, HSBC may repurchase them based on the prevailing

market price under normal market circumstances, but the

buying price may differ from the original selling price due to

changes in market conditions

There may be exchange rate risks if you choose to convert

payments made on the bonds / CDs to your home currency

Please refer to the offering documents of the respective

bonds / CDs products for details, including risk factors

It is the issuer to pay interest and repay principal of bonds /

CDs. If the issuer defaults, the holder of bonds / CDs may

not able to receive back the interest and principal. The

holder of bonds / CDs bears the credit risk of the issuer and

has no recourse to HSBC unless HSBC is the issuer itself

The secondary market for bonds / CDs may not provide

significant liquidity or may trade at prices based on the

prevailing market conditions and may not in line with

the expectations of holders of bond / CDs

If bonds / CDs are early redeemed, you may not be able

to enjoy the same rates of return when you re-invest

the funds in others investments


Unit Trust Risk Disclosure

Funds which are invested in certain markets and companies (e.g. emerging, commodity markets and smaller companies etc.) may also involve a higher degree of risk and are usually more sensitive to price movements

The fund is subject to counterparty risk that there is the

possibility of insolvency, bankruptcy or default of the

counterparty with which it trades financial derivative

instrument contracts outside of recognised exchange.

This could result in substantial loss of the fund

Credit Risk/Interest Rate Risk – a fund that invests in

fixed income securities may fall in value if interest rates

change, and is subject to the credit risk that issuers may

not make payments on such securities. Price of the fund

may have a high volatility due to investment in financial

derivative instruments and may involve a greater degree

of risk than in the case with conventional securities

Counterparty Risk – a fund will be exposed to credit risk

on the counterparties with which it trades in relation to

financial derivative instrument contracts that are not

traded on a recognised exchange. Such instruments

are not afforded the same protections as may apply to

participants trading financial derivative instruments on

organised exchanges, such as the performance guarantee

of an exchange clearing house. A fund will be subject to

the possibility of insolvency, bankruptcy or default of a

counter party

Structured Products Risk Disclosure

Please refer to the offering documents of the respective

Structured Products for details, including risk factors

The product is subject to counterparty risk that there is

the possibility of insolvency, bankruptcy or default of

the counterparty with which it trades financial derivative

instrument contracts outside of recognised exchange.

This could result in substantial loss to the product

Gold Risk Disclosure

The product is subject to the issuer risk of HSBC relying

on both the actual and perceived measures of the credit

worthiness of the Bank and there is no assurance of

protection against a default by the Bank in respect of its

repayment obligations. Please refer to the Wayfoong

Statement Gold factsheet for further details

When investing in gold, customers should be aware

that the price of gold may go down as well as up. Investment

in gold are subject to investment risk, including the possible

loss of principal invested and are not insured by any

government agency


is not liable for any failure or delay in meeting its obligation

due to any causes beyond its control which shall include

fires, storms, acts of God, riots, strikes, lock-outs, wars,

governemental control, restriction or prohibition whether

local or international, technical failure of any equipment,

power failures, black-outs or any other cause which results

or is likely to result in the erratic behaviour of the commodity

prices, the closure of international gold markets and the local

gold and silver exchange or any other cause affecting the

operation of the Wayfoong Statement Gold


Unit sales / purchase prices quoted by us take into

account the prevailing world market price for gold, the

exchange rate between the United States dollar and

the Hong Kong dollar, and the gold fineness of the troy

ounce and mace

Life Insurance Notes

The life insurance plans are underwritten by HSBC Life

(International) Limited (“HSBC Life”) which is authorised

and regulated by the Commissioner of Insurance of the

Hong Kong SAR. The Hongkong and Shanghai Banking

Corporation Limited (referred to as “HSBC”) is an insurance

agent of HSBC Life. Your benefit is subject to the credit risk

of HSBC Life. Your premiums paid will form part of HSBC

Life’s assets. You do not have any rights or ownership over

any of those assets. Your recourse is against HSBC Life

only. This product is a product of HSBC Life but not HSBC

and it is intended only for sale in the Hong Kong SAR. HSBC

Life (International) Limited is incorporated in Bermuda with

limited liability, and is one of the HSBC Group’s insurance

underwriting subsidiaries.

Mandatory Provident Fund (MPF) Risk Disclosure

You should consider your own risk tolerance level and

financial circumstances before making any MPF investment

choices. When, in your selection of funds, you are in doubt

as to whether a certain fund is suitable for you (including

whether it is consistent with your investment objective), you

should seek financial and/or professional advice and choose

the fund(s) most suitable for you taking into account your

circumstances.

Investment involves risks. Past performance is not indicative

of future performance. The value of financial instruments, in

particular stocks and shares, and any income from such

financial instruments, may go down as well as up. For further

details including the product features and risks involved,

please refer to the relevant Principal Brochure


is the administrator of the HSBC MPF schemes

This brochure is last updated and published in Jan 2019. The Information contained in this brochure is true and correct as the date of publication.

Issued by The Hongkong and Shanghai Banking Corporation Limited HP

_WP

_E/J

AN

19

About HSBC

Established in 1865, The Hongkong and Shanghai Banking Corporation Limited is the founding member of the HSBC Group –

one of the world’s largest banking and financial services organisations. It is the largest bank incorporated in Hong Kong and one of

Hong Kong’s three note-issuing banks. It is a wholly-owned subsidiary of HSBC Holdings plc, the holding company of the HSBC

Group, which is listed on the London, Hong Kong, New York, Paris and Bermuda stock exchanges.

We serve our customers through four global businesses: Retail Banking and Wealth Management, Commercial Banking,

Global Banking and Markets, and Global Private Banking.

Retail Banking and Wealth Management

We help customers manage their finances, buy their homes, and save and invest for the future. We provide Insurance, MPF, Asset Management, Brokerage and International Banking services to meet customers’ needs.

Commercial Banking We support business customers with banking products and services to help them operate and grow. Our customers range from small enterprises focused primarily on their domestic markets, through to large companies operating globally.

Global Banking and Markets

We provide financial services and products to companies, governments and institutions. Our comprehensive range of products and solutions, across capital financing, advisory and transaction banking services, can be combined and customised to meet clients’ specific objectives.

Global Private Banking We help high net worth individuals and their families to grow, manage and preserve their wealth.

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