for express cargo clearance system (eccs) application• raise ticket only from the “official...
TRANSCRIPT
Frequently Asked Question (FAQ) &
Do’s & Don’ts
For
“Express Cargo Clearance System (ECCS) Application”
https://portal.eccs.gov.in/eccs
https://infinity.eccs.gov.in/oam
ECCS-FAQ-V1.0© 2017 Wipro wipro.com confidential 1
• ECCS application is best compatible in Internet Explorer 10 & 11 • Link is https://portal.eccs.gov.in/eccs
Contents
1. Ticket Login Process 2. Login Issues In Application 3. Page View Compatibility issue 4. ECM Filing 5. Manual & Bulk Filing 6. Duty Payments 7. Arrival Scan Error 8. Roles & Common Errors 9. First Check Process 10. CBS/CEM FILING PROCESS 11. Data Auto-Saving for CBE XIV 12. Multiple IGM
1 • Ticket Login Process
Mode of
Communication
to log a call
Telephonic-Toll Free No 1800 200 3026
E-Mail [email protected]
• Raise ticket only from the “official registered e-mail” id with all your contact details.
• While raising ticket users are requested to provide proper description of issues along with below details, as available.
1 ECM NO 2 CBE NO 3 HAWB
4 SSO ID NO
• Please attach screenshots of the error in mail, this helps in correctly identifying the issues and providing proper resolution. • Note: - Only New mail for New ticket shall be considered for ticket logging process.
• Start a fresh mail for a new issue. ➢ Do not report a fresh issue on an existing mail chain.
• Add courier name at the end of the subject
line in the email, as shown below.
• In response Helpdesk team will revert users with Ticket No.
➢ Add Port name in the beginning of the subject line in the email, as shown below. Eg:- DEL, MUM, BLR
• Users are requested to follow up on their own raised tickets at regular intervals.
2 • Login Issues in Application ❖ Not able to login?
• Users are advised to bookmark and open the link https://portal.eccs.gov.in/eccs instead of https://infinity.eccs.gov.in/eccs to avoid login & auto log out issue.
Step 1 •Open Internet Explorer and type the given URL i.e. https://portal.eccs.gov.in/eccs
Step 2 •Once the URL is entered it will redirect to
https://infinity.eccs.gov.in/oam
•Now enter your SSOID and Password to log in to
the Step 3 ECCS application.
5
https://portal.eccs.gov.in/eccs
https://infinity.eccs.gov.in/oam
• It is advised to user to clear the History/Cache memory from the browser on regular basis.
• Process to clear the History/Cache on Internet Explorer
Step 1 Press
Check all Click on
Close the Open
Ctrl+Shift+ "Delete" browser
the options Browser Del key button again
Under the
Step 2 From the Select Click on General tab
Click on Menu bar "Internet "Delete" & Browsing Delete select "Tool" Option" button History
Section
Forgot Password
• If you have forgotten your password, you can change it from the link “Forgot password” and follow the Instructions.
• If user enter the wrong password 5 times the account will be blocked. User
Locked Account needs to write to [email protected] and Helpdesk team will reset the
password and acknowledge to users official registered mail ID
• If a user logs in with a user-id on one computer and try to log in with the same Multiple Login
user-id on a second computer, then the user will get logged out from the first
with same SSOID computer.
3 Page View Compatibility issue Enable Compatibility View for ECCS Web sites in IE
• Ideally without making IE browser compatible it looks like as below image, you won’t able to see the option available in particular menu, like in image below.
• To make your browser compatible please follow the below steps
Click on the Tools menu Click to select the option
Add the URL Compatibility View
4 • ECM Filing
Before updating IGM, if required, changes can be
made to
•Airlines •Flight No •Airport of Shipment •Date of Arrival •Time of Arrival •HAWB Details •Details of Consignor •Details of Consignee •Amendment remarks
After updating IGM, changes cannot be made to the flight details, all other fields can
be amended.
Any type of above update require the approval of Deputy Commissioner of Customs and it can be done by following the steps outlined below.
Import Amendment ECM Amendment
Request Request
5 • Manual & Bulk Filing
Manual Filing
• Incorrect Filing: - Please ENSURE that the date of arrival remains the same for each HAWB while filing ECM and CBE.
Bulk Filing
• Please ensure that the Excel file is converted to the XML format correctly.
• Please CLEAR ALL contents of the ‘Error’ folder.
• Please ensure that images uploaded are in the TIFF format only.
• Please ensure to upload only those IMAGES which are associated to the particular CBE.
• Please don’t DELETE folders in Bulk Upload: IMAGE, ARCHIVE, BOE, ERROR.
6 • Duty Payments
• Duty Payments: if the connection is lost at the time of making the payments(duty), please CANCEL the Challan no. from TR6 Challan history and create a new Challan no.
• If payment is made from MAKER’s ID then, approve it from APPROVER’s ID and click on “re-validate”.
Step 1. User click on make payment button to Step 2. Confirm for payment payment for generated challan no.
Step 3. SBI login page will be displayed. Step 4. Provide User Name and Password, click on Submit button
Step 5. Confirm your payment details Step 6. Verify your detail and click on confirm
Step 7. Payment confirmation screen from SBI Step 8. Payment receipt confirmation from ECCS
7 • Arrival Scan Error
• If at the time of Arrival Scan, the error appears like “HAWB does not exist”, please follow the steps given below to verify whether ECM and CBE are filed correctly.
Login Dashboard Other Track Enter the
Dashboard Shipment HAWB
Will show the Select the status for that
particular module type
HAWB
• For incorrect filing user will see the screen shown below (Screen Short will be added soon)
• For correct filing both ECM and CBE will show on one row
8 • Roles & Common Errors
Roles
• A user who logs in first will get available work items on his/her dashboard. A second user (with same roles) will not see these work items till the first user has logged out. For example: query from Customs.
• It is suggested, for express companies, Roles to be distributed amongst different users.
Common Errors
Feeding incorrect numbers. For example number of bags/pkgs/HAWB Filing of Docs in Non-docs and vice versa. Please ensure complete & exact AWB is entered in ECM and CBE. Please differentiate between number 0 and the alphabet – O. Please enter numbers correctly. Please avoid entering additional spaces.
9 • First Check Process
Following are Steps for first check Cases
Step 1. After CBE filing
Shipment Status will be: FIELD
Step 2. Assessment officer mark BOE for First Check.
Shipment Status Will be:
FIRST CHECK REQUESTED (If ECM filed/Arrival Done)
FIRST CHECK REQUESTED_NC (IF arrival is not Done)
Step 3. If shipment is on FIRST CHECK REQUESTED Status then will go for X-ray Scanning in
X-ray officer Login View CBE -> XII, XIII, XIV X-Ray Scan.
Step 4. After X-ray Scan, shipment status will be FIRST CHECK REQUESTED_XS
Examination officer Login View CBE -> XII, XIII, XIV Examination.
Step 5. After Examination, shipment status will be TO BE FIRST CHECKED and will go for assessment.
Assessment officer Login Detailed View CBE XIII Assessment Step 6. After assessment shipment, status could be in.
Marked for Payment. Appraised.
Step 7. With the Appraised status, shipment will move to X-ray scanning through Barcode scanner.
Step 8. After X-ray, scanning shipment status will be X-ray Cleared.
Step 9. Shipments with X-ray cleared status will go for final OOC
View forms -> XII, XIII, XIV Cleared by Inspector.
10 CBS/CEM FILING PROCESS
Step 1. File CSB-III from Export -> Manual Filing-> File CSB-III. CSB status will be FILED.
Step 2. Do CSB arrival scan and weight record by custodian user.
Step 3.
Do X-Ray scanning from Export-> View-> CSB-III (X-Ray Scan). CSB status will be XRAYSCANCLEARED.
Step 4. Process the CSB-III for LEO from Export-> View-> Cleared By Inspector. CSB status will be CLEARFOREXPORT.
Step 5. File CEM from Export-> Manual filing -> File CEM.
11 Data Auto-Saving for CBE XIV
While filing CBE XIV pages, data is not getting auto-saved for pages which have not been submitted or have been left halfway through the submission. Objective is mentioned below-
1. In case of Fresh CBE-XIV (RBoE) filing, the half-filled forms will retain data entered in their respective fields even without clicking “Save & Continue”
2. In case of List of Incomplete CBE-XIV (RBoE) forms, auto save functionality will be retained even for pages where the details are not complete/few fields are still blank both incase of mandatory and non-mandatory cases
12 Multiple IGM
Objective:
• To ensure that multiple flight details can be entered as a part of one single Courier Bill of Entry.
Package Count Validation 1. This is to be noted that the flight details entered in CBE filing has to match with the ECMs filed prior to it. The summation of the
arrived package count for each ECM has to match with the count mentioned in CBE filing.
2. So, assuming that 3 ECMs have been filed for a particular HAWB, and each of them have 3 packages arrived, there will be a validation implemented to ensure that the total no. of packages entered during CBE filing should be 9 provided that all the three flight details have been accurately entered.
3. Similarly, if 2 flight details are entered, system will allow user to enter package count as 6; will throw an error message otherwise stating that there is mismatch in package count.
4. This is applicable for both case of CRN = Yes and No and it has to be ensured in all scenarios that the arrived package count in the HAWB matches with the cumulative package count mentioned in CBE filing.
Adding Multiple Flights: 1. ECM filling should be done prior to CBE filling. 2. Flight details (Flight name, Flight Number, Arrival date, Hawb No) entered during CBE filing should be same as ECM filing.
Scenarios where Multiple IGM would be applicable are mentioned below (case of CRN=Yes/No): 1. ECM 1 is filed with 4 packets for a HAWB (HAWB No H1) by the courier but after arrival scan it has been short landed (2 packets
arrived). 2. The remaining packets (2 packets) of the HAWB are filed in ECM 2(for the HAWB No H1). Now the courier user can approve the
short land request and proceed for CBE filing. 3. At the time of CBE filing the courier user can add the flight details entered during the ECM filing (ECM 1 and ECM 2). 4. The short land approval can be done prior to CBE filing or post CBE filing. Basic process flow:
Courier related activities: I. ECM Filing | Courier Login
1. Login as Courier User 2. IMPORT → Manual Filing → File ECM – Non-Documents 3. Enter details as applicable and file multiple ECMs using the same HAWB number
II. IGM Feed | Courier Login 1. Login as Courier User 2. IMPORT → Manual Filing → Feed IGM Number 3. Enter Arrival Time for the ECMs one by one as per the actual time of arrival 4. Note that the same arrival time has to be provided while filing CBE
III. ECM Short Landing Approval | Courier Login for Approval 1. Login through Courier User 2. Post arrival scan, the short landed ECMs will be available in the below navigation: 3. IMPORT →Short Shipment → View Short Shipment 4. Courier user needs to approve the ECMs with SHORT status or request for update.
IV. CBE Filing | Courier Login 1. Login through Courier user
2. Pre-Requisite: ECM Filing for both the ECMs and their IGM feed needs to be completed. Arrival scan should be completed for both ECM before filing CBE.
3. Note that the arrival time provided during IGM feed has to match with the arrival time provided during CBE Filing. 4. Navigate to IMPORT → Manual Filing → CBE XII/XIII/XIV 5. Enter the HAWB Number used during ECM Filing. 6. Add both/multiple flight details (including arrival time as per IGM feed) as mentioned in the respective ECMs against the same
HAWB. 7. Add CRN details used during ECM Filing (If case of CRN is YES). 8. No. of packages should match with arrived package count post arrival scan. 9. Complete CBE filing accordingly.
V. PrintCBE | Courier Login 1. Login as Courier User 2. Navigate to IMPORT → PrintCBE → CBE Type 3. Verify that the details are showing as provided during CBE filing
VI. Track Shipment | Courier Login
1. Login as Courier User 2. Navigate to Dashboard → Other Dashboard → Track Shipment 3. Enter HAWB Number and select IMPORT as the Module Type
4. Click on “Search” 5. Verify the details (ECM and CBE Number, Declared and Arrived Package Counts, Flight Number, Status, etc.)
Custodian Related Activities
I. Arrival Scan for HAWBs | Custodian Login 1. Login through Custodian User 2. Arrival scan to be done through barcode scanner 3. HAWB Number and respective details are displayed here 4. Need to complete arrival scan for the HAWBs and the packages/CRNs inside
II. ECM Arrival for HAWBs | Custodian Login 1. Login through Custodian User 2. Pre-Requisite: Arrival scan for HAWB and its packages has to be done through barcode scanner for the respective ECMs 3. Navigate to Import → Arrival Scan 4. Complete ECM arrival for each of the ECMs post barcode scanning.
III. Weight Record | Custodian Login 1. Login through Custodian User 2. Pre-Requisite: ECM Arrival Scan needs to be completed first
3. Navigate to IMPORT → Record Weight → ECM Weight 4. Select both the ECMs one by one and conduct Weight Record
IV. Exit Scan | Custodian Login 1. Pre-Requisite: CBE should be OOC Issued 2. Login as Custodian User 3. Complete barcode scanning through the action URL getHAWBStatus.do 4. Scan the HAWB and its respective CRNs/packages to clear the shipment out of the system 5. Note that the status of the CBE post exit scan still remains as OOC ISSUED
Customs Related Activities: I. Assessment Flow
1. Login as AO officer (Customs) 2. Pre-Requisite: The CBE should be available for assessment 3. Navigate to IMPORT → Detailed View → CBE Assessment 4. All the flight details mentioned in the CBE should be available for assessment, i.e., if a CBE has flights 1, 2 and 3, all the three
flight details should be available for assessment 5. Once the assessment is done from AO Officer, he can then submit the same for AC/DC review by providing applicable remarks 6. Alternatively, the CBE can be sent back to Courier User in case of any queries/clarifications required 7. Login as AC/DC officer (Customs) 8. Navigate to IMPORT → Approve Appraisal → CBE Appraisal
9. Select the applicable CBE and verify the remarks provided by the Assessment Officer 10. Once the assessment is completed, AC/DC officer can submit the same for further flow by choosing “Approve” option post
which, the CBE will be subjected to X-Ray scan (assuming that the status will now show as APPRAISED as arrival scan has already been completed. If the status shows as APPRAISED_NC, the CBE will not be eligible for X-Ray Scan)
11. Alternatively, the CBE can be sent back to Courier User or Assessment Officer in case of any queries/clarifications required
II. X-Ray Scan | Customs User 1. Login as Customs User 2. Enter the HAWB Number 3. Customs officer can either mark the HAWBs as “X-Ray Cleared” or as “Suspicious” 4. If X-Ray cleared, the CBE will go to “Cleared by Inspector” screen 5. If X-Ray suspicious, CBE will be MARKED FOR EXAMINATION
III. Cleared by Inspector| Customs User 1. Pre-Requisite: CBE Status should be X-Ray Cleared 2. Login as Customs User 3. Navigate to Import → View Forms → CBE XII / XIII / XIV – Cleared by Inspector
4. Officer will have the option to issue OOC for the CBE
IV. Examination| Customs User 1. Pre-Requisite: CBE Status should be X-Ray Suspicious with the status “Marked For Examination” 2. Login as Customs User 3. Navigate to IMPORT → View CBE → Examination 4. Click on “Create Exam Report” link 5. Enter comments in the “Remarks” column and click on submit to find status as INSPECTOR EXAMINED
V. Raise Query/Issue OOC | Customs User 1. CBE should complete EXAMINATION cycle 2. Login as Customs User 3. Navigate to IMPORT → View Forms → CBE XII, XIII, XIV – Shipments with Exam Report 4. Issue OOC/Raise Query 5. If query is raised, the CBE goes back to Courier screen and Query Memo is generated in the path IMPORT → CBE Assessment 6. On response, the CBE will have the status of QUERY RESPONDED and shall move to assessment screen, as per RMS Engine action 7. If OOC is issued, status will change to OOC ISSUED
In case any query please feel free to contact
Helpdesk team through below communication mode
Telephonic-Toll Free No
1800 200 3026
Thank You.