Remote Support Platformfor SAP Business One

Partner ExternalJune 2013

© 2011 SAP AG. All rights reserved. 2

Remote Support Platform Advantagefor SAP Business One

Run Better with RSPRSP has been engineered tomitigate implementation andoperational risks, reduceTCO and to get the mostvalue out of SAP BusinessOne

RSP for SAP Business Onehelps our partners do whatthey do best, even better!

OptimisedServiceEfficency

Focus OnHigh-ValueServices

RapidUpgrade

Process

EnhanceCustomer

Satisfaction

Pro-ActiveMaintenance

© 2011 SAP AG. All rights reserved. 3

Go-LiveCheck

EmbeddedConfiguration

Wizard

Monitoringand Curing

RSP InstallsContractedSoftware

EmbeddedUpgradeWizard

Product Supportand Patch

Distribution

CustomerSigns

Contract

RSP for SAP Business OneIn a Nutshell

Life Cycle Management solution for monitoring, protecting andmanaging SAP Business One installations

© 2011 SAP AG. All rights reserved. 4

RSP for SAP Business OneSimple Life Cycle Management Tool

Single UserInterface

Embeddedservices

Partner Channeland the Studio

Partner Channel break through insupporting customers remotely

Initialization Wizard: Installation andconfigration in just 7 minutes

Dashboard with keyinformation

Full management andmonitoring of installedcomponents

Wizard based approachfor user communication

Repository of reports

SAP Business Onesoftware updates

Supports huge filetransfers

Over 60 Health Checks

Many Corrective Tasks

Customized Solutions

Portugal SoftwareCertification Distribution

Pre-upgrade tests

Partner Tasks

Assign Tasks to one ormany customers

Assign customizedsolutions to selectedcustomers

Request large filetransfers

Traffic lights indicateapplication readiness

Overview of hardwareand softwareconfiguration

Overview of businesssetup and customizationlevel

SystemMonitoring

Monitor, Protect, Keep Up To Date and Heal with oneeasy to use application

© 2011 SAP AG. All rights reserved. 5

RSP Key FeaturesInitialization Wizard Supporting Fast Setup

Benefits to PartnersInitialization wizard to guide you through entire setup processConfiguration templates to speed up setup process for multiple installationsConnection tests to various services, to ensure everything will work after setupSetup application in less than 1 minute (for simple environments)

© 2011 SAP AG. All rights reserved. 6

New User InterfaceSimple Navigation via Central Management Console

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RSP Key FeaturesReal-time System Monitoring

System Status Report providescomprehensive system assessment

Automatic checks on important system factors such as diskspace and back-up status

Detailed information on business setup and customization

Overview of hardware and software configuration

Traffic lights to visually indicate system readiness and areasthat need attention

Reports highlight changes compared to the previous reportsand include previous data

RSP scans and reports on system readiness to ensure smooth daily business operations

Avoid manual administration of datain SAP Systems

© 2011 SAP AG. All rights reserved. 8

Pre-upgrade tool alwaysdownloaded automaticallyby RSP

Run upgrade test oncompany DB silently

Upgrade performed onlywhen database is ready

Remote Support Platform 3.0 Overviewfor SAP Business One 9.0

Four key elements for Remote SupportPlatform 3.0 for SAP Business One

backup

Easy to set-up andflexible backup solution

Choose among variousbackup options: full,differential or delta

Set additional tasks ie.consistency checks to beexecuted prior to backup

Backup SAP Business Oneattachments automatically

PowerShell

Easily run repetitive DIscripts by embeddingthem into the PowerShellto execute automatically

Add users and manage VATchanges via RSPextended tasks

Change configurationusing available tools

Task templates andimmediate execution

Create tasks from templateswith minimum requiredsetup

Release to customers andreceive feedback as soonas tasks are generated

Further automation of maintenancetasks via Scripting Language

First test, preparethen run the upgrade

upgrade

© 2011 SAP AG. All rights reserved. 9

Implementationat Partner Environment – example of the setup

RSP

Studio

Customer – distributed environmentwith many RSP installations worldwide or across the country

Partner – uses RSP Studio for overall taskmanagement and RSP Reporting for taskresults presentation.RSP Studio automatically uploads to WebDAVtasks and downloads respective reports.

WebDAV – a storage place on internetserver used for transmittal of preparedby partner RSP tasks and generatedreports.

PartnerCustomers

WebDAVWebDAV

© 2011 SAP AG. All rights reserved. 10

Benefits for Customers and PartnersRun Better with RSP for SAP Business One 24/7

CU

STO

ME

R

• Reduce your TCO• Minimize unplanned downtime

and business disruption• Achieve peak system

performance, stability andimproved data consistency

• Get accelerated andpredictable problem resolution

• Reduce time for systemmaintenance

PAR

TNE

R

• Achieve complete visibility intoyour customer base

• Improve your efficiency inservice delivery

• Enhance your customers’satisfaction

• High-value services potentialwithout high investment

© 2011 SAP AG. All rights reserved. 11

Remote Support Platform (RSP) for SAP Business OnePrimary Support Platform for SAP Business One Support Services

RSP is the primary support platform for receiving SAP Business One supportservices.

RSP is simple to install, use, and is FREE for customers on maintenance.

See appendix slides or visit the SAP Business One Partner Portal to review keySAP Business One support services only delivered via RSP as of June2013.

Partners are obligated to install and activate RSP across their customer base asoutlined in the Maintenance Package for SAP Business One

© 2011 SAP AG. All rights reserved. 12

More Information

See http://sappartneredge.com/b1/rspfor:

Description of services availableProduct Availability informationE-learning sessionsDocumentation and FAQsDownload information

Visit us on theSAP Community Network for:BlogsForums

Watch this YouTube Video

© 2011 SAP AG. All rights reserved. 13

SAP Partner Quality Program

A program of quality enablement services and tools available to Partner Edge Partners designed to help partnersbuild up a robust risk and quality management frameworks, and provide recommendations and guidance onhow to manage project risks.

Benefits:•Grow your SAP business•Drive more successful projects•Acquire a dedicated Quality Consultant offering guidance and support•Deliver predictable and profitable implementations•Achieve a sales differentiator through Quality Accreditation

Click here to go directly to Partner Quality section in PartnerEdge™ Portal

To request a deeper understanding of the program and learn how to participateplease contact your Partner Service Advisor

Click here to listen to an Accredited Partner’s Experience

Thank You!

Appendix Slides

© 2011 SAP AG. All rights reserved. 16

RSP for SAP Business OneContinuous Monitoring, Content & Solution Delivery

Partner Service Client:RSP Remote Console ->

Single user interface to managemultiple Service Agent installationsRemote system controlRemote execution of resolutions

RSP Reporting Solution ->Provide quick overview ofcustomer installationAccess to the result of heath tasksCustomized reporting

Remote Support Platform Studio ->Create and assign customizedtasks for one or many customersRequest databases from customerSimple shell commands

Customer Service Agent:RSP Agent Console ->

Real-time system monitoring via dashboardsTask repairs, scheduling & executionReports and Alerts repository & distributionApplication managementSoftware downloads & database uploads

SAP Engine:RSP Studio ->

RSP task developmentRSP backend system ->

Assigning and publishing RSPtasks to customers

RSP Support CRM ->Sends RSP customizedSolutionAccess customer messagesand specific reports providedby RSPR&D Interface for continuousinnovation on issue resolution

INTERNET

© 2011 SAP AG. All rights reserved. 17

RSP Key FeaturesAutomatic Data Maintenance in SAP Systems

What is System Data?System Data provides technical information on

SAP Business One customer installations suchas database type and version, SAP softwareand add-ons, Windows version, and languagesetup.

Why should I maintain it?Accurately maintained system data enables SAP

to solve your problems more effectively and withhigher quality results

What does RSP do?By using RSP, your system data will be maintained

automatically on SAP Service Marketplace soyou and your customers can get targeted andhigher quality resolutions based on specificcustomer situations

RSP eliminates the need to manually update customers’ system data on SAP Service Marketplace byautomatically sending the installation data to SAP

Avoid manual administration of datain SAP Systems

© 2011 SAP AG. All rights reserved. 18

Simple Installation Process

RSP can simply be downloaded from the SAP Service MarketplaceThe current version supports:SAP Business One 8.8 Release FamilySAP Business One 9.0

No additional hardware required. RSP complies with all hardware andsoftware requirements applicable to standard SAP Business One installation

Can be installed in as little as 7 minutes / OR by default if you are installingSAP Business One release 8.8 onwards

Always up-to-date with automatic software upgrades

INTERNET

Downloads and Installsin less than 7 minutes

© 2011 SAP AG. All rights reserved. 19

RSP LandscapeHigh Level Landscape

Studio

WebDAV

RSP DB

RSP

RSP

RSP

RSPreports

Partner Environment CustomerInternet

Assign Tasks To CustomersRead Tasks From Partner

Upload Results to Partner

Upload Files to PartnerDownload Results from Customer

Upload Results to DB

Read ReportsAnalyze Data

Rea

dC

usto

mer

Con

figur

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nfo

rTas

kM

anag

emen

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12

4

3

56

7

8

FirewallFirewall

Standard Tools

3rd Party component

MSQL DB

© 2011 SAP AG. All rights reserved. 20

Partner ChannelWell established connectivity with Partner Support environment

© 2011 SAP AG. All rights reserved. 21

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