forgot your login? password? - college of william & mary€¦ · forgot login id? password?...
TRANSCRIPT
College of William & Mary
Virginia Institute of Marine Science
Forgot Login ID? Password? July 2010 Page 1 of 5
Forgot Your Login? Password?
Forgot Login?
Step 1. Open the WM Learning Center Login Page (https://covkc.virginia.gov/wm).
Step 2. At the Login Screen, click Forgot Login?
Step 3. At the Login Assistance screen enter your first name and last name, then click Submit.
HINT... Your information is pulled from Banner so use the first name and last name as reported to Banner. This should be the same as the first and last name on your W&M/VIMS Identification Card.
Step 4. At the Login Assistance screen enter your first name and last name, then click Submit.
Forgot Login ID? Password? July 2010 Page 2 of 5
The Login Assistance screen will change to include your Login ID
If your Login ID is not listed after entering your first and last name, please contact
your Learning Center Administrator – Susan Mongold. Susan can be reached at
757-221-1845 or [email protected]
Step 5. Now that you have your LoginID click on the NEXT button which will return you to the main Login page. Use your LoginID and Password to enter the Learning Center.
jxdoe
Forgot Login ID? Password? July 2010 Page 3 of 5
Forgot Password?
Step 1. Open the WM Learning Center Login Page (https://covkc.virginia.gov/wm).
Step 2. At the Login Screen, click Forgot Password?
Step 3. Complete the fields by entering your Login ID and your William & Mary email address and click Submit.
HINT… If your email does not work, try using the original email address given to you through Banner. If that does not work - please contact your Learning Center Administrator – Susan Mongold. Susan can be reached at 757-221-1845 or [email protected]
Forgot Login ID? Password? July 2010 Page 4 of 5
Step 4. The Password Assistance screen would change to show a message that a your new password has been sent you the email address your entered.
Step 5. Learning Center will automatically issue you a TEMPORARY password through an email.
HINT… The email may take 15-20 minutes to arrive in your inbox. A sample is below.
From: [email protected] [mailto:[email protected]]
Sent: Thursday, July 01, 2010 9:15 AM
Subject: Your W&M Knowledge Center Password
Importance: High
Dear Jane Doe,
This e-mail is in response to your Password Help request.
Your password has been reset and your College of William and Mary password is:
xqp4.
For security purposes, your login ID is not specified in this email.
Please note that your password is case sensitive.
Forgot Login ID? Password? July 2010 Page 5 of 5
Step 6. Open the WM Learning Center Login Page (https://covkc.virginia.gov/wm) and enter your Login ID and new password. You will be asked to reset your password (see below) and then go to the main home page for the Learning Center.
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