Integrating Formal and Informal Learning in an Agile Organisation

• Part of UnitingCare Queensland• 238 sites across QLD• 3000+ Employees• 9000+ Volunteers• 320+ Community Service Programs

including Lifeline Services• Retail through Lifeline Stores

• Can readily adapt to changing circumstances;

• Rapidly reassess and responds to changes in supply and demand;

• Innovates to challenge and change the markets in which they operate;

The Agile Organisation

• Views work as an activity not a place ;• Focuses on performance no

presenteeism;• Creates trust based on relationship not

hierarchies;• Embraces innovation over bureaucracy;• Values people over property

The Agile Organisation

The Destruction of Silos

Provides Integrated Learning Opportunities

With Formal Learning

• Face to face Facilitator lead training;• Structured E-Learning;• Formal Assessment;• Explicit Goals; • Measurable outcomes.

Supporting Informal Knowledge Creation

• Communities of Practice;• Collaborative Workspaces;• Coaching and Mentoring;• Stretch Tasks;• Secondment;• Learner Driven.

With One Integrated Solution

Producing Results for Everyone

Embedded throughout the Organisation

Building Deep Specialisation

Linked to Individual and Organisational ROI Evaluation

Allows for Rapid Development of Business Critical Programs

Through the application of Agile Methodologies

• One Key Business result • Build in Small increments (1-2 Weeks Development)• One well defined Goal• Small Teams• Regular (if not daily) Coordination• Continuous Feedback

Creates Business Satisfaction and Outstanding ROI